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    February 14, 2017
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Corporate's Review Comments
 
The Hotel Indigo® London Kensington is situated in the heart of the Royal Borough of Kensington and Chelsea, our London hotel blends beautifully into this boutique neighbourhood. We’re also located close to the Earl’s Court tube station, placing all of London’s destinations and major transport hubs like Heathrow (LHR) and London City Airports (LCY) within easy reach.
 
Overall
1 out of 5
1 out of 5
Refurbishing Suprise
By SM_01
Having stayed at the Indigo in Leicester Square many times for wool and leisure, I thought it was a no brainer staying at the branch in Kensington for some personal time off and using my rewards points as a treat. Oh how wrong I was. No where on the IHG app did it say this website was undergoing refurbishment. I got there and the bar/restaurant area was taken over by workers, carpets and other work tools all over the place. I got to my floor and it was covered in dust sheets with rools of carpet sticking out of one of the open rooms they were using as storage. My room was next to a room normally used by staff but on this occasion had a sign saying it was being used as a chemical storage room! The floors above were just as bad with dust sheets everywhere and a general mess of the place. I could see by the finish of the room is was due a refurbishment, cracked edges and paint, generally needing an update, but when you’re not expecting there to be construction taking place it was a bit of a shock! I had a certain level I was used to from Leicester Square, this was the opposite.
With so much work going on and doors left open, it attracted vermin. After heading back to my room in the evening I saw a mouse run along the corridor. I informed the receptionist on checkout who tried her best to act shocked but it wasn’t convincing.
Not the experience I am used to or was hoping for. I feel robbed now having used my points on this room, regardless of that it’s not a cheap option when there was no heads up about refurbishments taking place. If I had known I’d have spent my points else where.
Customer avatar
Posted by
onApril 3, 2025
Hi SM_01,
Thank you for staying and sharing your experience at our Hotel Indigo London - Kensington during your business trip and romantic getaway. We appreciate you for being one of our IHG One Rewards Gold Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Washington DC East- Andrews AFB. This suburban Washington, DC hotel is 1.5 miles from Andrews Air Force Base, home of Air Force One, and 8 miles from downtown Washington, DC. We are located at exit 7B, just off the I-95/I-495 Capital Beltway. Our guests enjoy the convenience of many nearby attractions including: National Harbor, Old Town Alexandria, Six Flags Amusement Park, downtown Washington DC, FedEx Field (home to the Washington Football Team), the Capital Building, the National Mall, the White House, and the Smithsonian Museums. Business travelers will appreciate our close proximity to Boeing, Suitland Federal Center, US Patent Office, Bolling AFB, Anacostia Naval Station, Washington Navy Yard, and the corporate parks of Largo/Upper Marlboro. Maintain your daily routine by utilizing the on-site Fitness Center and seasonal outdoor pool. Our fully renovated hotel includes an upgraded wired and wireless high-speed Internet access network, which meets higher federal government security thresholds. Enjoy our complimentary hot breakfast buffet each morning to start your day off right.
 
Overall
1 out of 5
1 out of 5
Worst Experience at an IHG Hotel
By Disgruntled Customer from Georgia
I originally submitted a review after my stay and reported my concerns to both hotel management and IHG, yet I was asked to write another review. Unfortunately, my experience at this hotel was extremely disappointing from the moment I arrived.
Upon check-in, I was met with an unprofessional and rude attitude from the front desk associate. She insisted that my reservation was for November, despite my confirmation clearly stating my check-in date as March 21. Instead of assisting me, she dismissively told me to call IHG myself - adding that she couldn't help me. When I asked for the contact number, she rambled it off quickly to me with visible annoyance (I asked her to please repeat the number) and she returned to whatever she was doing, showing no willingness to resolve the issue.
I contacted IHG, and the representative confirmed that my reservation was indeed correct. The front desk associate refused to take responsibility, claiming that she couldn’t change the reservation since it was booked with points. After a frustrating 20-minute phone call, she suddenly announced that it had been "fixed" and handed me my room keys—adding that IHG needed to "do a better job" because they were making her "look bad." In reality, it was her dismissive attitude that left a poor impression.
My room assignment was also problematic. I had requested a room near the elevator but was given one down a long hallway, past a sharp turn, next to the back stairwell. The room had a faint smoke smell, likely due to its location, and was in poor condition, with an oily handprint on the wall.
When I requested a room change, the front desk associate showed further irritation. Despite an obviously low occupancy (the parking lot was nearly empty), she acted as if there were no other options. I went downstairs to speak with her in person, and she called housekeeping to clean my original room for resale while insisting there was "no smoke smell"—ignoring my concerns entirely.
To add to the frustration, while still on the phone with IHG (now close to an hour), I was transferred to another agent who was supposed to assist with my complaint. Instead, I was redirected to Florida sales and offered a promotional three-night stay package for purchase, rather than a solution to my immediate issues.
Overall, this experience was unacceptable. From the unprofessional service at check-in to the poor room conditions and lack of proper customer care, I would not recommend this hotel. IHG should seriously reconsider how this property is managed.
Customer avatar
Posted by
onApril 3, 2025
Hi to our Valued Guest,
Thank you for staying and sharing your experience at our Holiday Inn Express Washington DC East-Andrews Air Force Base during your business trip. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Between Downtown Atlanta and Buckhead, and across from Emory University Hospital, Crowne Plaza Atlanta - Midtown is perfectly situated for both business and leisure travelers. Close to Fortune 100 companies and popular attractions such as the Georgia Aquarium, Fox Theater, Piedmont Park, World of Coca-Cola, Mercedez-Benz Stadium, State Farm Arena, and College Football Hall of Fame, our hotel offers convenience at every turn. Georgia Tech is just minutes away, making us an excellent choice for students, parents, and alumni. Enjoy modern guestrooms, free Wi-Fi, and a 24-hour Fitness Center. Relax by our outdoor rooftop pool or enjoy a meal at our on-site restaurant and bar. Our prime Midtown location, near Georgia World Congress Center (GWCC), also makes us “the place to meet,” with 31,000 square feet of event space, including the breathtaking SKY Room on the 25th floor. Experience authentic Southern hospitality and an unforgettable stay at Crowne Plaza Atlanta - Midtown.
 
Overall
2 out of 5
2 out of 5
Got the job done
By Taylor from Pennsylvania
Upon arrival (over two hours after check in time) my room was not yet ready which was a difficult way to start my experience. It appeared they had overbooked and were very understaffed. My room was pretty dated and extremely dark. I had to use my iPhone to shine a light to see into the closet. My room wasn’t cleaned over my three day stay. Overall, it was a place to stay and got the job done but i would have paid more to stay somewhere nicer.
Customer avatar
Posted by
onApril 3, 2025
Hi Taylor,
Thank you for staying and choosing our Crowne Plaza Atlanta - Midtown for business travel needs. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Tallahassee- Central University where comfort and relaxation reign in the heart of Florida’s Capitol , a contemporary hotel in a prime location. Across from Florida State University and just minutes away from Downtown, the Capitol, and Donald Tucker Civic Center. Whether you’re travelling for business or leisure, our friendly staff can assist in making the most of your visit. Our modern rooms feature comfortable bedding for a restful sleep, high definition televisions, and an ergonomic work space. Complimentary Wi-Fi is available throughout the hotel, in addition to a refreshing outdoor pool, business center, and complimentary Express Start Signature Breakfast Walk to the Florida State University campus and take in a game at Doak Campbell Stadium or Dick Houser Baseball Stadium , home to the Seminoles . Tallahassee is naturally beautiful with rolling hills and picturesque canopy roads, as you’ll see on the short drive to Florida A&M University’s Bragg Stadium . The hotel is conveniently located for parents visiting students or guests attending a college sporting event, in addition to the abundance of neighboring restaurants and lively nightlife to round out your experience. Dedicated staff will deliver heart felt service and exceptional quality, making the Holiday Inn Express Tallahassee Capitol University Area your home away from home!
 
Overall
2 out of 5
2 out of 5
So loud, couldn’t sleep
By Quahog from West Palm beach, fl
They need to invest in new windows. Impossible to sleep with traffic noise.
Customer avatar
Posted by
onApril 3, 2025
Hi Quahog,
Thank you for staying and choosing our Holiday Inn Express Tallahassee-University Central for your college visit. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A modern Bromsgrove hotel with easy access to Birmingham, free Wi-Fi, ample meeting space, a restaurant and a spa Just off the M5 motorway, the Holiday Inn® Birmingham - Bromsgrove hotel is a 30 minute drive from Birmingham City Centre. There is free parking, and direct trains from Bromsgrove station, a mile away, take half an hour. There's easy access to Birmingham Airport (BHX) and the NEC via the nearby M42. . You can drive to the Cadbury World chocolate factory for a tour, or discover Birmingham's industrial heritage at the Black Country Living Museum, in around half an hour. West Midlands Safari Park is also close. The stylish Fairfield Suite has its own bar and can accommodate up to 220 guests, making it popular for weddings. You can host an intimate business gathering or a conference in the hotel's 10 hi-tech meeting rooms. Wi-Fi is free throughout the hotel and a dedicated events team can arrange catering and business services. You can relax in the steam room, swim laps in the heated indoor pool. Enjoy delicious meals in our Sourced restaurant with daily specials, or a refreshing drink in the lounge bar. Kids stay and eat for free .
 
Overall
3 out of 5
3 out of 5
A reasonable comfortable stay with some issues that are well overdue to be repaired.
By Raspberry61 from Carlisle
A friendly welcome and c earful staff. Our stay was great situation for our needs. The hotel is in need of renovation in places and is in a process of doing this. The decor on the rooms are a little tired and carpets are somewhat stained. We do like this hotel and will stay again. I am unsure that we miss out on loyalty points with IHG as we made the booking through a third party.
Customer avatar
Posted by
onApril 3, 2025
Hi Raspberry61,
Thank you for staying and sharing your experience at our Holiday Inn Birmingham - Bromsgrove. We appreciate you for being one of our IHG One Rewards Silver Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Hotel's Location in Everett, WA is Ideal Centrally situated in Snohomish County and right off I-5, our Everett, WA hotel's property places you only 20 minutes from downtown Seattle and 90 minutes from the US - Canadian Border. A warm, welcoming lobby with plush seating is just a taste of the service and perks you'll enjoy when you choose us. Business travelers prefer staying as our guest in Everett, Washington because we are just minutes from all the biggest corporations, such as Boeing, Fluke, Goodrich, Intermec, Phillips, Premera and Kimberly Clark, as well as Everett Naval Station. In addition, our corporate amenities include a 24-hour business center with high-speed internet access, copy and print services and a meeting room that can seat 25 guests. Leisure patrons in Everett, WA, appreciate our hotel's proximity to amazing activities and attractions, including the Boeing Tour Center, Angel of the Wind Arena and Seattle Premium Outlets. You can try your luck at Tulalip Casino or attend an event at the nearby Lynnwood Convention Center. Then, take time to visit the local wineries and microbreweries. Guests of our hotel's facility in Everett, Washington love our wide range of choice amenities, such as the complimentary, hot breakfast, on-site fitness center, a heated, indoor pool and free high-speed, wireless Internet access throughout the hotel. The staff of the Holiday Inn Express® Everett hotel looks forward to your stay.
 
Overall
3 out of 5
3 out of 5
Could have been better
By BoredDude
Customer service was lousy. The front desk lady in the morning was absolutely rude. I had so many rude interactions at this hotel. I will not be staying here again.
Customer avatar
Posted by
onApril 3, 2025
Hi BoredDude,
Thank you for staying and choosing our Holiday Inn Express & Suites Everett. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Elevate your stay at the renovated Holiday Inn Express and Suites Toronto-Markham located in the vibrant northeast Toronto area, which is also known as the “Silicon Valley of the North”. The hotel is surrounded by Fortune 500 companies that include IBM, Tesla, General Electric, Honda, AMD, Magna and many others. Hosting your corporate meetings? Our inviting meeting spaces can accommodate gatherings of up to 60 guests. With 117 beautifully appointed guestrooms and suites we are perfect for leisure travelers also with modern and contemporary finishes our hotel is located one block north of highway seven at Leslie Street, with easy access to downtown Toronto. We are also close to many local arenas and sporting facilities. Refresh and recharge with our complimentary amenities including our delicious Express Start breakfast that features hot and cold breakfast choices, high speed internet wifi, ample onsite parking, indoor heated salt water pool, 24 hour fitness centre, and on site guest laundry. Local attractions within close proximity include the vibrant and historic Unionville, Canada’s Wonderland, Ontario Science Center, Vaughan Mills Mall, Aga Khan Museum, Markham Pan Am Center, and Richmond Hill Golf and Country Club. Looking for dining and cocktail options? Check out the restaurants at East Beaver Creek where you will find casual to fine dining options and globally inspired cuisine including Jack Astors, The Keg and Moxies.
 
Overall
3 out of 5
3 out of 5
good value but some improvements needed
By sonny22 from Leamington, ON
The price for the area was good for this hotel. I was there with family. Good beds, clean, quiet and a great sleep. It was a good breakfast, but plastic utensils and paper plates. We watched the staff change garbages constantly. IT would be nicer to see an environmentally friendly option of silverware and plates.

The negatives were that only one of 2 elevators were working for the entire weekend. This included cleaning staff, in need of the one elevator. Wait times in a busy hotel for one elevator were extremely long. And, often the elevator was full, so a longer wait for the elevator, That was not great. The TV is VERY bare bones. There were about 8 channels. No apps, no movies, no way to stream. It was very surprising for a Holiday Inn.
Customer avatar
Posted by
onApril 3, 2025
Hi sonny22,
Thank you for staying and choosing our Holiday Inn Express & Suites Toronto - Markham during your family visit. We appreciate you being a member of our IHG® One Rewards program!
Complete guest satisfaction is our topmost priority. I'm sorry we've missed the mark. I shared this with our hotel management team. I trust that the actions to be taken will make your next stay as impeccable as possible it can be.
We look forward to hosting your stay again for your future accommodation needs!
Stay safe,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express and Suites Columbus-Polaris Parkway hotel offers complimentary high speed internet, Fitness Center, guest laundry and a heated indoor pool. Corporate travelers will appreciate such amenities as a 24-hour Business Center with Internet, print, copy and fax services, high-speed wired and wireless Internet, and guest link. We offer our Express Start Breakfast Bar, a hot breakfast complimentary to all guests. Our great location is nestled in the heart of Polaris Parkway close to Polaris Fashion Place, fine dining such as Eddie Merlot's, many family restaurants and major corporations including Mettler Toledo, Microsoft, JP Morgan Chase and Nationwide Insurance. Whether you're looking to dive into a refreshing swim, improve your fitness, or simply relax, our indoor heated pool offers the perfect escape all year round. Wristbands are required based on occupancy of the room determined by room type. We do not allow parties.
 
Overall
1 out of 5
1 out of 5
Awful
By Kevin from Columbus Ohio
Honestly it was awful I paid to much for nothing wish I could get my money back we asked for towels 3 times never got them the shower didn’t work we told them and had no other rooms to move to you swim in the pool and can’t even shower it’s awful
Customer avatar
Posted by
onApril 3, 2025
Hi Kevin,
Thanks for staying at the Holiday Inn Express & Suites Columbus - Polaris Parkway as an IHG One Rewards member. We have valued your loyalty to our brands since 2019. Our goal is to consistently provide superior service and accommodations. I am sorry to learn about your experience during your stay. We know how important it is to be able to relax. I have shared your comments with the hotel management and sent you a private message with additional details.
Many thanks for your comments. We hope to see you again and provide you with a pleasant experience.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay at the newest all-suite hotel in Tucson, Arizona The Candlewood Suites® Tucson offers guests amenities that are hard to find in many other hotels. Situated in northwest Tucson, Arizona and close to the communities of Marana and Oro Valley. Near M3 and Jacobs Engineering and across the street from The Sporting Chance Center. Northwest Medical Center is only one mile away, making us perfect for Traveling Medical Professionals. We're pet friendly and located two miles from Tucson Mall & Foothills Mall and only eight miles from the brand new Tucson Premium Outlet Mall. The University of Arizona is just eight miles away. NCAA fans have a short drive to McKale Center and Arizona Stadium. Our suites, outfitted to feel like home with full kitchens, brand new mattresses, large work spaces with lots of storage, free high-speed wired & wireless Internet and a friendly face 24/7 at our Front Desk. Come enjoy the heated outdoor pool & hot tub, or grilling a steak at our outdoor gazebo Enjoy the 24-hour complimentary Fitness Center, free guest laundry facilities, Business Center, Lending Locker, and Candlewood Cupboard which offers a variety of food, beverage and sundry items. Our Weekly Suites Service, Rooftop Solar Panels and participation in "Green Engage" helps to reduce our carbon footprint and be able of offer flexible rates for longer stays. Book today and "Consider Us Home"
 
Overall
1 out of 5
1 out of 5
Terrible
By Nosir2025
Room smelled like someone microwaved fish for several hours. Couldn’t switch rooms, brought in febreeze from the front desk and they just made it worse. Sorriest IHG I’ve ever stayed at
Customer avatar
Posted by
onApril 3, 2025
Hi Nosir2025,
Thank you for staying at the Candlewood Suites Tucson and leaving feedback. We appreciate you as an IHG One Rewards Gold Elite member and your loyalty to our brands since 2012.
We always try our best to meet our guests' accommodations and needs. We love taking care of all of our guests. I'm sorry for the conditions you encountered in the room. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thank you for the feedback. We'd love to welcome you back and deliver an experience you'll remember.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
We invite you to experience the Holiday Inn Express & Suites Natchez. Located within walking distance of historic downtown Natchez, MS. This quaint Mississippi riverfront town is famous for historic Antebellum homes, civil war history, year round festivals and the Great Mississippi River Balloon Race . The Old South Winery offers a fun and relaxing day followed by riverfront dining and a variety of local pubs with live entertainment. Natchez is quickly becoming a leader in the growing world of green fuel alternatives. Major corporations involved in this venture located near the hotel include Elevance, Enersteel, and Genesis Energy other major corporate partners include the Coca Cola Company, Earnst & Young and the Compass Group. Our limited service Natchez hotel features sweeping landscapes of the Mighty Mississippi River, complimentary breakfast and a relaxing stay. Guests will enjoy our complimentary high speed Internet with both wireless and wired capabilities. The hotel's state of the art 24 hour fitness center allows for guests to maintain their daily routine. All rooms include a microwave and refrigerator and a minimum of 37 inch HDTVs. The Southern hospitality you have come to expect from a historic Mississippi town will be exceeded during your stay at the Holiday Inn Express & Suites Natchez.
 
Overall
1 out of 5
1 out of 5
HORRIBLE EVERYTING
By SHAKEEMUP from TEXAS
I WILL NEVER COME HERE AGAIN, I WOULD RATHER SLEEP OUTSIDE! ROOMS WERE NOT CLEANED, REFRIGERATORS WERE DIRTY. MOLD IN MORE THAN ONE ROOM...MIND YOU I AM HERE WITH A DANCE TEAM, SO FOR SOMETHING TO BE GOING ON IN EVERYONES ROOM, IS BEYOND ME!!! I HAD TWO ROOMS, AND IN ONE OF THOSE ROOMS IT SMELLED LIKE A WHOLE NURSING HOME! FOR HOURS WE COULDN'T FIND WHERE IT WAS COMING FROM. WELL, MY FRIEND TOOK HER SHOWER AND LAID THE BED AND THE BED WAS WET!!!! IT WAS FRESH URINE 0N THE MATTRESS!! THE FRONT DESK TOLD US IT WAS A DOG...NO, THAT WAS HUMAN URINE!!! THEN THEY WERE MOVED AND THAT ROOM WAS NO BETTER. THE TUB TOOK FOREVER TO DRAIN. THE MANAGERS WERE NO HELP AND VERY NONCHALANT. ALSO, SARCASTIC AND RUDE. I WAS TOLD TO GET THE NUMBER TO COOPERATE FROM ONLINE, SHE WOULDN'T GIVE IT TO ME. WE LEFT IN THE MORNING AND RETURNED AT NIGHT...THE ROOMS WEREN'T EVEN CLEANED!!! THIS PLACE SHOULD NOT BE UP AND RUNNING FOR BUSINESS. I HAVE PICS AND SO DO MY FRIENDS. FOR SOME REASON I CAN'T UPLOAD THEM.
Customer avatar
Posted by
onApril 3, 2025
Hi Valued Guest,
Thank you for staying at the Holiday Inn Express & Suites Natchez South and leaving feedback. We appreciate you as an IHG One Rewards member and value your business.
We always try our best to meet our guests' accommodations and needs. We love taking care of all of our guests. I'm sorry for the conditions you encountered during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thank you for the feedback. We'd love to welcome you back and deliver an experience you'll remember.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.