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    February 14, 2017
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Welcome to Crowne Plaza Pune City Centre, ideally situated in the heart of the city, offering a strategic location near the airport and railway station for convenient access. Our hotel boasts 173 spacious rooms designed for comfort and relaxation, along with a range of amenities including a swimming pool, spa, and gym to ensure a rejuvenating stay. Indulge your taste buds at Mosaic, our multi-cuisine restaurant that offers a culinary journey with food options from around the globe, prepared by our talented chefs. Experience the breathtaking panoramic view of the city at Evviva, our sky lounge. Enjoy a variety of cocktails, delicious food, and a vibrant atmosphere with multi-genre music to enhance your evening. With meeting and banqueting spaces spread over a total area of 11025 square feet, we offer versatile options for your events. Whether you're planning a corporate event or a wedding, our dedicated events team is here to assist you in creating a memorable and successful occasion. Come and experience the warm hospitality and exceptional service at Crowne Plaza Pune City Centre.
 
Overall
1 out of 5
1 out of 5
Towels were not good quality
By Dr.Prakash from Bangalore
Towels were not good quality, poor service and TV not working, no support for service
Customer avatar
Posted by
onMarch 1, 2025
Hi Dr.Prakash,
I am glad to have been a host to one of our valued guests. Thank you for staying at the Crowne Plaza Pune City Centre for your trip and for sharing your thoughts about your stay. I trust that all is well.
We strive for our guests to have a great and satisfying stay, but I am sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Staybridge Suites Holland Get comfortable at Staybridge Suites Holland! The Holland Staybridge Suites is Holland’s premier extended stay hotel, providing residential-style accommodations in an elegant environment. Just minutes away from downtown Holland and Hope College . We are conveniently located near I-196 and US-31 . Staybridge Suites-Holland provides easy access to downtown Holland shopping and restaurants. The Holland State Park, Oval Beach, Saugatuck Dunes, Grand Haven, Windmill Gardens, Holland Farmer’s Market, Nelis’ Dutch Village, Tunnel Park and Lake Michigan beaches are all just moments away. Business travelers will appreciate our prime location to companies like LG Chemical, JR Automation, Haworth, Tyson Foods, Gentex, Yenfeng, Heinz, Dr Pepper Snapple Group, and Perrigo . "Hungry?" Enjoy our daily hot breakfast, evening Staybridge Social Monday, Tuesday, and Wednesday. Need to work after hours? Visit our 24-hour business center with on-site fax and printing capabilities, or work from the comfort of your own suite with free high-speed internet. Finish off your evening with a relaxing dip in our pool and spa or gym-session in our state of the art fitness facility.
 
Overall
3 out of 5
3 out of 5
Ok but excepted more
By Chris from Racine
Pulled into the parking lot was a sloppy snowy mess made it very difficult to bring luggage or myself in person at the front desk look very disinterested in not like they wanted to be. They’re not very friendly room was OK other than couldn’t seem to get the heat to turn on I guess for that price point it was expecting a little bit more.
Customer avatar
Posted by
onMarch 1, 2025
Hi Chris,
Thank you for staying with our Staybridge Suites and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards Diamond Elite member. Thank you for your loyalty since 2006 and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Toledo North hotel is conveniently located off I-75 and minutes from I-280, I-475 and HWY 23. Step into a warm & inviting lobby with a modern flare and enjoy a variety of amenities catering to business & leisure travelers that the Holiday Inn Express Toledo North has to offer. The hotel is well appointed with meeting space, Business Center, fitness area, guest laundry and indoor pool. Spacious rooms featuring a new contemporary design with 44in flat panel HDTV’s, complimentary wired and wireless Internet access. Start your day with our signature Express Start Breakfast on the house, and spend the rest of your day enjoying local attractions like the Toledo Speedway, Toledo Zoo, Huntington Center Arena, Fifth Third Field, Toledo Museum of Art and Glass Pavilion, Valentine Theatre, Toledo Botanical Garden, Imagination Station, Hollywood Casino Toledo and an array of venues for outdoor recreation, shopping, dining and golf. Nearby Corporations include General Motors, Jeep, Chrysler, HCR ManorCare, Owens Corning, Libbey Glass, SSOE and the University of Toledo home of the Rockets! Stay Smart at the Holiday Inn Express Toledo North
 
Overall
3 out of 5
3 out of 5
Fire alarm
By Wrestling mom from Montpelier, ohio
The sound barrier was not there. There was running from the floor above for a few hours. At 2:30am the fire alarm went off. The thermostat wasn’t working right. I’ve had much better experiences in a hotel before. This is by far The low end. Breakfast was good. Everything was genuinely clean. My bath towels were washed but had hairs stuck on them.
Customer avatar
Posted by
onMarch 1, 2025
Hi Wrestling mom,
Thank you for staying with our Holiday Inn Express and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards member. Thank you for your loyalty and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
When you stay at ourHoliday Inn Express® hotel, Dearborn, MI explore the city and discover fabulous shopping, dining, entertainment and arts. Getting here is fast and convenient. The hotel is centrally located between Detroit, Ann Arbor, and Livonia and we are just minutes off I-94. Leisure guests are glad that The Henry Ford is just a half-mile from our property in Dearborn, Michigan. Hotel guests also enjoy visiting Ford Field, Little Caesers Arena, Comerica Park, The Fox Theatre, Huntington Convention Center and Greenfield Village. A number of great shopping malls, such as Fairlane TownCenter and Laurel Place Mall are close to our hotel. Coming to Dearborn, MI on business? We offer a Business Center with copy and print services. Additionally, free high-speed Internet access is available throughout our hotel, allowing you to stay in touch with the office easily. Ford World Headquarters, Carhardt Corporation, and Continental AG are just a few of the businesses you'll find near our hotel. While in Dearborn, MI, we can provide you with an assortment of quality amenities such as an indoor pool and whirlpool and a spacious Fitness Center. Our hotel serves a complimentary, hot breakfast bar each morning which includes our signature, warm cinnamon rolls, fresh fruit, fluffy eggs and delicious meats. Reserve your room today to experience quality at a price you can afford!
 
Overall
1 out of 5
1 out of 5
Overwhelming Marijuana Smell
By ChasC from Union Grove, AL
We booked the room because it was close to family in the area. Upon checking in, I could smell the odor of marijuana in the lobby area. I figured it was because of Michigan's legalized marijuana laws, and someone in the area just smoked some. We found out later that was not the whole case. Then, the noise in the hallways was nonsense. Kids walking around in bathing suits at around 9:30 pm going to the pool. Very little sleep with the tenants in the room above sounding like elephants stomping around until 2 am. We called the front desk, and they asked the people to quiet down, which they did for about ten minutes, then got worse than before. We were moved to the fourth floor the next day and presumably "away from the noise." It was just as noisy, but this time, it was as if people were smoking marijuana in the hallway right outside the door! Towels were put around the bottom of the door to keep the smell out to no avail, Calling the front desk proved futile being the phone just rang and rang. Eventually, it sounded like someone had answered the phone but immediately hung up. This little game went on for several tries to get a hold of the front desk. It was decided to leave the hotel and cram into a nearby relative's home. When leaving that night, a man was smoking a marijuana cigarette in the elevator and could not understand why we would not get in the elevator with him. We returned in the morning to get the rest of our belongings and check out five days earlier than planned. We told the person at the desk about our issues, and he apologized. However, paying over $200 for two nights of terrible sleep and the worst experience at an IHG hotel - ever - a simple apology does not really make up for it. I also noticed that I did not receive the usual link to review my stay, which is usually sent after I check out. I had to go to the IHG website to write this.
Customer avatar
Posted by
onMarch 1, 2025
Hi ChasC,
I am glad to have been a host to one of our valued IHG® One Rewards Diamond Elite members. Thank you for staying at the Holiday Inn Express Dearborn Southwest - Detroit Area for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Clark NJ. The hotel is within walking distance to Clark Commons shopping center where you can find shopping, dining, and entertainment. Situated off the Garden State Parkway at exit 135, guests enjoy complimentary parking & Wi-Fi. All rooms include a Microwave and a Mini Fridge and Keurig Coffee Maker. All 192 guests have recently been completely remodeled. Our restaurant is open for Breakfast, Dinner, and Drinks. You may eat inside or outside on our beautiful patio with fire pit and heat lamps for warmth. In addition to shopping, we are walking distance to beautiful parks and trails. We are located near Fortune 500 companies like L’Oreal, Merck, Kerry, DSV, GEP, BASF, Siemens and Turtle. A short car ride takes you to Rahway train station, which goes directly into NYC. We also have over 8,000 sq. feet of meeting space available for meetings, office space or events.
 
Overall
3 out of 5
3 out of 5
Could have been a lot better!
By Rosas from New Jersey
The breakfast and parking weren't ideal. The parking is scarce unless you have a tesla. The staff who manage the breakfast were not pleasant and acted like they did not want to replenish the food and coffee.
Customer avatar
Posted by
onMarch 1, 2025
Hi Rosas,
Thank you for staying with our Holiday Inn and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards member. Thank you for your loyalty and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the newly renovated Candlewood Suites NE Stafford. We offer rooms with modern amenities a countertop stove, fully equipped kitchen with all the utensils you might need, a microwave, and a full-size refrigerator. You can easily do your laundry any time of the day (or night) in our courtesy laundry room, you can also buy detergents, Clorox and fabric softener at our convenient front desk store. Please enjoy our well-equipped gym open 24 hours a day, even on the weekends!!
 
Overall
1 out of 5
1 out of 5
Bad rooms
By Redwater6645 from Austin texas
Dirty not clean rooms also safety concern do not recommend and my fist and last time rooms smell and doors broken and water on the hallway.
Customer avatar
Posted by
onMarch 1, 2025
Hi Redwater6645,
It's always been a delight for us to host one of our valued IHG® One Rewards members. We appreciate you for staying at the Candlewood Suites Houston - Stafford. Thank you for your loyalty and candid feedback. I trust that all is well.
Candlewood Suites wants our guests to feel immediately reassured that they will be in control of their priorities and truly feel free to make themselves at home. I am sorry to learn about your experience during your visit. I've shared your feedback with our hotel management team as a reference for improvements. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope we'll remain your dependable choice, as we promise to make the value of your experience worth it for all the right reasons.
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A modern Bromsgrove hotel with easy access to Birmingham, free Wi-Fi, ample meeting space, a restaurant and a spa Just off the M5 motorway, the Holiday Inn® Birmingham - Bromsgrove hotel is a 30 minute drive from Birmingham City Centre. There is free parking, and direct trains from Bromsgrove station, a mile away, take half an hour. There's easy access to Birmingham Airport (BHX) and the NEC via the nearby M42. . You can drive to the Cadbury World chocolate factory for a tour, or discover Birmingham's industrial heritage at the Black Country Living Museum, in around half an hour. West Midlands Safari Park is also close. The stylish Fairfield Suite has its own bar and can accommodate up to 220 guests, making it popular for weddings. You can host an intimate business gathering or a conference in the hotel's 10 hi-tech meeting rooms. Wi-Fi is free throughout the hotel and a dedicated events team can arrange catering and business services. You can relax in the steam room, swim laps in the heated indoor pool. Enjoy delicious meals in our Sourced restaurant with daily specials, or a refreshing drink in the lounge bar. Kids stay and eat for free .
 
Overall
3 out of 5
3 out of 5
Nice hotel facilities, Some of the staffs needs upskilling.
By 4real from Devon
As a regular hotel guest across the IHG brands, I have had the opportunity to experience numerous IHG hotels, and I can confirm that this hotel environment, facilities and outlook is excellent. The room looked recently decorated, modern and comfortable, with good choice of breakfast selection. The leisure facilities were also excellent. Whilst I will score the hotel facilities with an excellent high rating (5 Stars), unfortunately, I will score the staffs very very low, and in my view, they need to be upskilled in their welcoming of guests and knowledge of the hotel.
Firstly, when I called prior to arrival to request for connecting rooms, I was told by the hotel reception that I spoke to on the phone, that the hotel does not have connecting rooms, but they will put my rooms next to each other. Whilst the 2 rooms we were allocated were sequential in numbers, they were not next to each other. This indicates that staff either lied, or not conversant with the hotel rooms layout, as we later found out that the hotel indeed does have connecting rooms for families but has been allocated to other families.
Secondly, I found the Staffs looking too serious with less welcoming smile. This was evident in the breakfast staffs, some of the reception staffs, and the cleaners I encountered.
As a hospitality industry, a welcoming smile is extremely important as it serves as a non-verbal cue to convey welcome, and positive attitude, in order to instantly create warmth and a positive first impression for guests, making them feel valued which can significantly impact their overall experience and loyalty to the brand.
However, Erni (reception staff), was excellent in her welcoming and smile, and I mentioned to her when I checked out, that she needs to teach her colleagues on how to welcome guests with atleast a smile!
Customer avatar
Posted by
onMarch 1, 2025
Hi 4real,
Thank you for staying with our Holiday Inn and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards Platinum Elite member. Thank you for your loyalty since 2014 and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
A modern Northampton hotel within easy reach of the town centre, with a smart restaurant and excellent event facilities. Holiday Inn® Northampton hotel is less than 10 minutes drive from central Northampton and well situated for exploring the surrounding countryside. The M1 is an eight-minute drive away, and it is less than three miles to Northampton Railway Station. You can reach London Luton Airport (LTN) and Birmingham Airport (BHX) in less than an hour by car. Buses stop just steps from the hotel and parking is free for all guests. Pop into Northampton to browse its shops, eateries and cultural spots such as Northampton Museum and Art Gallery. Within half an hour by car from the hotel, you can explore the gardens at Woburn Abbey, tour Althorp Estate or watch motor racing at Silverstone. If you're here on business, you can host an event for up to 70 delegates in the hotel's four well-equipped meeting rooms. Planning a wedding? The hotel can cater for up to 70 guests, with outdoor spaces providing a leafy backdrop for photos. Friendly staff serve a delectable selection of tasty, modern dishes in the hotel restaurant. After dinner, grab a coffee and use the free Wi-Fi to check emails in the laid-back lounge, Burn off energy in the Fitness Centre and choose from a pillow menu for a great sleep. Kids stay and eat free.
 
Overall
3 out of 5
3 out of 5
Not as expected
By Anna from England
Unfortunately my stay was not so good. Why do hotels seal windows. My first room smelt of cigarette smoke, Staff changed my room and second room was extremely cold. I followed instructions on heater and went to dinner. Came back room still freezing tried again still no heating got into bed with clothes on then decided even though late and I just wanted to sleep I was too cold. Reception were great had to drain heater and reset it. Why should this be a job for reception team? Surely if the hotel is full rooms could be heated before guests arrive then you would know if heating functioning. Old outdated heating unit was so noisy it kept me awake. Beds clean but old. Bathroom not heating so cold. In all terribble night sleep but cannot fault the breakfast. Sad to write this but it seems cost cutting measures really mean it is not enjoyable to stay. Cannot fault staff on reception they did what they could.
Customer avatar
Posted by
onMarch 1, 2025
Hi Anna,
Thank you for staying with our Holiday Inn and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards member. Thank you for your loyalty and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Get a Fresh Take on Alvarado at Hotel's Property Stylish decor and modern amenities abound at the Holiday Inn Express® Hotel & Suites Alvarado . This hotel's location off I-35 and Highway 67 (exit 26A) offers easy access in and around the area, and amenities like an indoor pool provide a restful respite for weary travelers When you need to work, free high-speed wireless internet access gives you the ability to easily send proposals back to the office or to potential clients. Since the hotel's facility is near the Dallas-Fort Worth area, guests can quickly travel into either city to meet with corporations. In addition, companies like Sabre, Jet Research, RV Motor Home Specialist, and Halliburton are all located within minutes from our hotel. Hotel visitors are happy to discover that we're situated minutes from the new outdoor adventure park TexPlex Park, Chisenhall Baseball Fields, Big League Dreams, Sheppards Valley Cowboy Church formally known as Diamond W Arena Complex and Six Flags , along with Dallas-Fort Worth area attractions like Cowboys Stadium and Fort Worth Zoo. Make time to relax at the end of the day in the indoor pool or work off your stress in the fitness center. When you're ready to start a new day, stop by our Express Start complimentary, hot breakfast bar for eggs, breakfast meats, fluffy biscuits and our signature cinnamon rolls. Call today to stay with a name you can trust at a price you can afford!
 
Overall
1 out of 5
1 out of 5
Hotel in Poor Repair
By CottonB from Oklahoma
We’ve booked this hotel a couple of times in the past and had a good experience. The hotel was in much worse shape this last stay. We asked to switch to a different room because the first one smelled very strongly of dog. The lady at the front desk was very kind and accommodating. The second room smelled better but was missing pieces of carpet and just didn’t feel clean. I ended up checking out at immediately and taking the loss.
Customer avatar
Posted by
onMarch 1, 2025
Hi CottonB,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Alvarado for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
With easy access to Boston, Providence, and Worcester, Holiday Inn Express Boston-Milford is the perfect choice for travelers. Located off I-495, our hotel is near attractions like Xfinity Center, Wrentham Premium Outlets, the New England Sports Center, Patriots Place and Gillette Stadium, home to the New England Patriots. For a taste of city life, hop on the MBTA train at the Franklin- Foxboro line for a short ride to downtown Boston, where you can explore, the New England Aquarium, Faneuil Hall, and Fenway Park. Business travelers appreciate our proximity to major companies such as Milford Regional Medical Center, Milton Cat, Waters Corporation, Perkin Elmer, Dell EMC, and Hutchinson, all within five miles of the hotel. Enjoy top-notch amenities during your stay, including a well-equipped Fitness Center and an indoor pool. Our spacious rooms feature free Wi-Fi and complimentary breakfast to start your day right.
 
Overall
1 out of 5
1 out of 5
Horrible customer service
By Coopsdad#1 from Milford, Ma.
The overnight person “accidentally checked me out”, 2 nights early. I went to go to my room, and there was someone else in the room. The desk couldn’t fix it, and made me pay $150 for another room that was directly below the people installing carpet OVERNIGHT!!
Customer avatar
Posted by
onMarch 1, 2025
Hi Coopsdad#1,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Boston - Milford for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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