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    February 14, 2017
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New Paragraph: paragraph Check in and check us out! We are in the heart of Downtown Memphis and the entertainment district! Conveniently located within walking distance to the world-famous Beale Street, AutoZone Redbird’s Stadium, the FedEx Forum, home of the Memphis Grizzlies, and so much more! New Paragraph: paragraph Book your stay for annual festivals such as the International Blues Challenge, and the World Championship BBQ Competition, and the St. Jude Marathon. While you are here, you must walk right across the street to the Peabody Hotel and watch the famous Duck March that is held twice a day. New Paragraph: paragraph We have skyline views, complimentary wireless internet, safe private valet parking, and a 24-hour fitness and business center. Join us at the Downtown Grille, located behind the lobby for breakfast and dinner, seven days a week. We can’t wait to provide excellent customer service while you sit back, relax, and enjoy your stay.
 
Overall
1 out of 5
1 out of 5
ARE YOU KIDDING ME
By Dude from ARKANSAS
Of all the Holiday Inn or IHG locations I have stayed at this particular location was by far the absolute worse i have experienced. Right out of the gate at check in I was told that the Air conditioning is broke if I wanted to make another choice. Mind you it is below freezing outside, so no AC was not that big of a deal. I did notice that the lobby was freezing (literally). I asked the staff member at the desk why it was so cold and she just said the door is always opening. Nonetheless I was informed that the Heat did work in room, so I chose to go ahead and stay. The entire hotel lobby reeked like marijuana as did the elevator, hallways, and our room. Once I got in the room the beds were made, but I am still not confident that it was ever cleaned. There were not clean towels or any soap for the shower. I had to request these items. There was also a box fan in the room that was left from the last occupant of the room. There were stains everywhere, and the chair looked like somebody soiled it (disgusting). The next morning was ready to leave and thought we would eat breakfast in restaurant so we went down only to find and even colder lobby which is were the restaurant is at, so no breakfast. I checked out and asked again why so cold, and then was informed that there is no heat downstairs. I asked for receipt, and was informed they had no paper for printer, but that receipt would be emailed. (still have not received), and yes even at checkout the overwhelming stench of marijuana was present. I will never stay here again.
Customer avatar
Posted by
onMarch 6, 2025
Hi Dude,
Thank you for sharing your thoughts about your stay at the Holiday Inn Memphis-Downtown (Beale Street). Your loyalty as an IHG One Rewards member since 2017 is appreciated.
We invite joy by making every stay brighter and full of possibilities. I'm sorry to learn about what happened. I shared your comments with the local hotel management team. I'm confident that your feedback will help us improve. I have sent a private message to discuss this further.

We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay Your Way at the Holiday Inn® Timonium When you are looking for hotels near Baltimore, choose our Timonium Baltimore North hotel offering close proximity to popular attractions such as Maryland State Fairgrounds, Baltimore's Inner Harbor, Oriole Park at Camden Yards and Ravens Stadium. Ideal location when visiting for work with nearby companies McCormick, Textron, Becton Dickinson, Sinclair Broadcasting, Pall Corporation, EA Engineering, UPS and more. Holiday Inn Timonium Baltimore is also close to several area hospitals and universities, such as, GBMC, Johns Hopkins, Towson University, Goucher and Loyola. Our guests love the many amenities and services we offer including a 24-hour business center with copy and fax services, outdoor pool, on-site Chili's Restaurant and high speed WIFI throughout the hotel. Our newly renovated rooms are equipped with multiple, conveniently placed outlets and designed to optimize space for work efficiency.
 
Overall
1 out of 5
1 out of 5
Don't be fooled by the diverse group of Hill Billies
By Apollo
Low quality hill billy joint, 10/10 chance they will find a way to conduct bad business. They don't kindly to people requesting refund "round them parts" I took an absurd amount of time(weeks) for me to be refunded for the additional days that I ultimately cancelled. A very clumsy/goofy business. You'd be a fool not to heed my warning.
Customer avatar
Posted by
onMarch 6, 2025
Hi Apollo,
Thank you for staying at the Holiday Inn Timonium - Baltimore North. We appreciate having you as one of our IHG One Rewards members.
We stayed true to the strengths that our guests expect and value, a hotel that always has been and remains family-friendly. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management to enhance our services and facilities. I also sent you a private message to extend our sincere apology.
We will do our best to provide a better service on your next stay with us.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn London Bloomsbury offers a prime central London location with dining, excellent meeting facilities, and complimentary Wi Fi. Located just steps from Russell Square Tube station on the Piccadilly Line, the hotel provides quick access to major transport hubs King's Cross St. Pancras and Euston stations are both under a mile away and accessible within five minutes by bus or taxi. Heathrow Airport 'LHR' is a convenient 40 minute drive. Guests are close to popular attractions, with Oxford Street's bustling shops just a 10 minute taxi ride away, and the British Museum's world class collections only half a mile from the hotel. Leicester Square and the West End's nightlife are just an 11 minute tube ride, while family fun at London Zoo is a quick 10 minute cab ride. The hotel's Academy Conference and Training Suites are ideal for conferences, weddings, or celebrations, accommodating up to 300 guests. A dedicated host, video conferencing capabilities, and included refreshments make planning smooth and stress free. Guests can dine at the Junction Restaurant for breakfast, lunch, or dinner and unwind with a Starbucks coffee or a drink at the Junction Bar. Callaghan's Bar offers live sports viewing, a hearty pub menu, and an outdoor terrace. Plus, kids stay and eat for free.
 
Overall
1 out of 5
1 out of 5
Very small room and lots of noise
By Ric1973 from UK
As a platinum member I was disappointed to be offered a tiny double bedroom. Cosy is probably the best way to describe it. Probably too small for the price paid. Then there was the noise (nothing to do with the current regeneration works). The noise from the corridors seems to be amplified. I’m normally a good sleeper but I found it difficult due to the noises outside of the room and in the corridor. Q. Would I choose this hotel again. A. Nope
Customer avatar
Posted by
onMarch 6, 2025
Hi Ric1973,
Thank you for sharing your thoughts about your stay at the Holiday Inn London - Bloomsbury. Your loyalty as an IHG One Rewards Diamond Elite and Ambassador member since 2003 is appreciated.
We invite joy by making every stay brighter and full of possibilities. I'm sorry to learn about what happened. I shared your comments with the local hotel management team. I'm confident that your feedback will help us improve. I have sent a private message to discuss this further.

We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy a convenient location and comforts of home at the Holiday Inn® National Airport. Our full-service hotel is located less than 1 mile from Reagan National Airport and offers a free airport shuttle to and from DCA. Unwind in newly-refreshed guest rooms with top amenities, perfect for leisure and business travelers alike. Just minutes from our nation's capital, guests enjoy our close proximity to the Crystal City metro for easy access to The Pentagon, Smithsonian Institution and Washington, D.C. monuments. Explore vibrant National Landing, one of the area's top shopping and dining destinations, or one of Arlington's many landmarks including Arlington National Cemetery. Spend the day sightseeing in Old Town Alexandria with unmatched views of the Potomac, or catch a show at The Birchmere. We're close to Northern Virginia's top companies including Amazon HQ2, IBM, Boeing, Lockheed Martin, Booz Allen Hamilton, Raytheon, Northrop Grumman and more. Government contract and military travelers are always welcome. We offer a 24-hour business center and flexible meeting facilities. Complimentary high-speed internet is available in all guest rooms and public spaces. Keep up with your workout routine in our extensive fitness center featuring cardio and strength equipment. For dining, our hotel features several options to satisfy your cravings. Join us in Fresh Kitchen for breakfast, O'Malley's for dinner & drinks, or grab a snack from our 24-hour lobby market.
 
Overall
3 out of 5
3 out of 5
Okay for the price
By Rick from New York
Decent hotel but needs upgrades and more food options for vegetarians.
Customer avatar
Posted by
onMarch 6, 2025
Hi Rick,
Thank you for your stay at the Holiday Inn National Airport/Crystal City. We truly appreciate you as one of our loyal IHG® One Rewards Platinum Elite members.
Our goal is to offer our guests a relaxing experience full of memorable and joyful moments. I'm sorry for the issues you faced during your stay. I have shared your feedback with the hotel management team for needed actions to be taken to ensure complete guest satisfaction.
Until your next stop in the area, we hope to welcome you back!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Located near the University of Toledo and Franklin Park Mall, the Holiday Inn Express & Suites Toledo West combines modern comfort with top-notch amenities, and a convenient location. We offer easy access to attractions like the Toledo Zoo and the Toledo Museum of Art. Catch an exciting Toledo Mud Hens game or visit local shops and restaurants. Start your day with our complimentary Express Start™ Breakfast buffet, stay active in our 24-hour Fitness Center, and take a dip in our refreshing indoor pool. Take advantage of our meeting room and Business Center. At the end of the day, unwind in our spacious, modern guest rooms with thoughtful amenities including free parking and free Wi-Fi. Whether you’re here for business or leisure, we provide the perfect blend of relaxation and productivity to elevate your stay in Toledo.
 
Overall
1 out of 5
1 out of 5
Worst Hotel Experience
By NRAC from Alabama
I had to change rooms twice! One was occupied when we opened the door and the next one the shower was broken and the staff seemed like they could care less. I had to ask for towels everyday and was told I had to wait for them to be washed. When I asked again I was given two bath towels and one hand towel. Our room was never cleaned and when I asked had it been cleaned the day we stayed out all day the receptionist replied it should have been....guess what it had not been cleaned. I've never experienced anything like this and will never stay here again!
Customer avatar
Posted by
onMarch 6, 2025
Hi NRAC,
Thank you for staying at the Holiday Inn Express & Suites Toledo West. We appreciate having you as one of our IHG One Rewards members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management to enhance our services and facilities. I also sent you a private message to extend our sincere apology.
We will do our best to provide a better service on your next stay with us.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
> The Holiday Inn Express Hotel & Suites in O'Fallon, MO is located just west of St. Louis. Our hotel is convenient to Interstate 64 and is near several local attractions and businesses making it the perfect hotel for travelers looking for lodging in O'Fallon. Conveniently located near major companies such as Citi Corporation, General Motors, Mastercard, APC, Nortek, the Missouri Research Park and Progress West Hospital, our O'Fallon, MO hotel is ideal for both Business and Leisure travelers. We are just minutes from historic St. Charles, Six Flags Over St. Louis and the Augusta vineyards. The St. Louis Arch, Anheuser-Busch, Laclede's Landing and the stadiums of the Cardinals and the Blues are just a short drive into St. Louis from our hotel in O'Fallon. During your stay at our pet friendly O'Fallon, Missouri hotel be sure to take advantage of our choice amenities, including a heated, indoor pool, fitness center and the free Express Start hot breakfast bar featuring our signature cinnamon rolls. Check out our great O'Fallon hotel deals and book your stay today.
 
Overall
3 out of 5
3 out of 5
NOT A GOOD MANAGEMENT - DO NOT CONTACT ME
By Fundapk55
The only reason I gave four stars to the staff and service was because of the person who checked us in. She was extremely welcoming. Then things changed, Monday morning I spoke with another lady about the condition of our room; we discovered other people's trash and personal belongings in our room, as well as the breakfast food being undercooked and the breakfast and dining area being unclean; she then told me that she would take notes on my concern; however, it would be best to leave a review because management only believes in reviews and numbers! It is terrible not to trust your employee! It is quite awful! I hope they see it and take action! I'll publish a lot of reviews on different platforms so they can see them. And no, I do not want to be contacted. Not now, as I've already checked out.
Customer avatar
Posted by
onMarch 6, 2025
Hi Fundapk55,
Thank you for staying at the Holiday Inn Express & Suites Saint Louis West-O'Fallon. We appreciate you as one of our IHG® One Rewards members.
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry your stay didn't cut it due to the issues you faced. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We hope we see you again soon in your travels, and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Holiday Inn Express Shrewsbury hotel is just 45 minute drive from Birmingham International Airport and just 10 minutes from the historic town centre of Shrewsbury. paragraph Located in a quiet and beautiful spot on the edge of the Shropshire countryside, our hotel offers guests the perfect relaxing pit stop while being close enough to major travel connections including the A5 and M54. With 73 free car parking spaces, you'll be able to get up and go in no time. paragraph Within walking distance from our hotel to Shrewsbury Business Park, our corporate guests need only to walk a few minutes to get to work, or alternatively, work from our hotel in one of our meeting rooms. paragraph With all the facilities to hold a productive meeting as well as helpful and dedicated staff to organise planning and catering, we'll ensure your meeting goes to plan without a glitch. paragraph Located on the doorstep of the historic town of Shrewsbury, there really is plenty to see and do when you next visit. From visiting Shrewsbury Castle to Shrewsbury Abbey, there are also many festivals also take place throughout the year. paragraph In the morning, set yourself up with a coffee and bacon bap from the free breakfast buffet.
 
Overall
1 out of 5
1 out of 5
Disappointing stay and would not recommend
By Retiree from wales
Hotel felt like it needed refurbishment , cracked tiles on bathroom floor and bathroom generally poor quality.
Hotel had a lot of construction workers staying there and breakfast felt like a works canteen rather than a family hotel.
some guests obviously smoking weed outside the main doors so had to go through an awful smell to enter the hotel and hotel staff seemed to ignore what was going on.
would definitely not stay here again
Customer avatar
Posted by
onMarch 6, 2025
Hi Retiree,
Thank you for staying at the Holiday Inn Express Shrewsbury. We appreciate having you as one of our IHG One Rewards members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management to enhance our services and facilities. I also sent you a private message to extend our sincere apology.
We will do our best to provide a better service on your next stay with us.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites Utica is the perfect place to stay for business or pleasure. Located right off Exit 31 on the NYS Thruway. Our hotel is right next to the exciting upcoming HARBOR POINT PROJECT and less than ½ mile from downtown Utica. Corporate travelers will appreciate the stress free commutes to Utica's exciting new construction projects which include the MVHS HOSPITAL and the CREE INC Chip fab. Utica and Hamilton Colleges are located minutes away along with SUNY POLY and MVCC college. DELMONICO'S STEAKHOUSE and the TAVOLO restaurant which feature the world-famous Utica Greens are next door along with other great walk-able venues. After a productive day at work stretch out in our spacious rooms featuring King and 2 Queen Bedroom suites, enjoy our free complimentary internet and expansive hot breakfast. Maintain your fitness routine by running or walking on the nearby NYS Canal trail or relax in our large indoor heated pool.
 
Overall
1 out of 5
1 out of 5
Never again…..
By OBDC5678 from NY
I stayed at the Holiday Inn Express in Utica, NY before an early morning event I had the next day. Unfortunately, a young teenage hockey team, who had little supervision, stayed the same night. Despite our requests, the hotel staff did not address them. These boys ran the halls and stairwells. Hollered in the hallways. The Gym and Pool were unusable due to their obnoxious behavior. They were not asked to quiet down or return to their rooms. My family got little to no sleep, as they kept at it all night. I did reach out to the manager and he thanked me for my kind email. No refund. No discount. Nothing. As a business owner myself, this is unacceptable. Not providing the basic service, as promised, is not good business. I won’t stay here again and encourage you to find a hotel that cares about all of their guests!
Customer avatar
Posted by
onMarch 6, 2025
Hi OBDC5678,
Thank you for sharing your thoughts about your stay at the Holiday Inn Express & Suites Utica. Your loyalty as an IHG One Rewards member since 2021 is appreciated.
We invite joy by making every stay brighter and full of possibilities. I'm sorry to learn about what happened. I shared your comments with the local hotel management team. I'm confident that your feedback will help us improve. I have sent a private message to discuss this further.

We hope you give us another opportunity to share a more positive experience with you soon.
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Candlewood Suites Kansas Speedway in Kansas City, Kansas, Welcomes you! The Candlewood Suites in Kansas City is built specifically for extended stay travelers and will make you feel at home during your stay in Kansas City. Our hotel's convenient location makes it perfect for business or leisure travelers. Leisure travelers enjoy our hotel's Kansas City location, as we are less than one mile from the Kansas Speedway and just across the street from the Legends Outlet Mall. Nearby, you will find the Nebraska Furniture Mart, Cabela's, and the Providence Amphitheater. Downtown Kansas City and a variety of museums and attractions are just a short drive away. Our hotel is also ideal for those in Kansas City for business. Providence Medical Center, Cerner, Dairy Farmers of America, Heart of America Surgery Center, Fort Leavenworth Army base and the University of Kansas are all nearby, and a variety of other businesses are just a short drive away. Each of our suites features an executive work desk and free high-speed Internet access, so you can stay connected during your time on the road. Those looking for comfortable extended stay lodging in Kansas City will feel right at home. Guestroom have full kitchens and amenities like the Candlewood Cupboard, with food and sundry items for purchase, a 24-hour fitness center, free laundry facilities and a free lending library, we are the perfect place to stay during your visit to Kansas City. Check our great Kansas City hotel deals today.
 
Overall
3 out of 5
3 out of 5
Centrally located
By lill8dy from Poland
If you are on a budget, this is a great hotel. It is centrally located and has large room sizes. The inside does not match the renovated outside of the building. The staff is friendly and it has free washers and dryers. This hotel was chosen by work provider and would not have been my preferred accommodations.
Customer avatar
Posted by
onMarch 6, 2025
Hello lill8dy,
Thank you for your stay at the Candlewood Suites Kansas City Speedway on your recent business trip. We appreciate you as one of our IHG® One Rewards Silver Elite members.
We aim to deliver comfortable accommodations and great value to our guests. I'm sorry your stay didn't cut it due to the issue you faced. I have shared your feedback with the hotel management team for needed actions to be taken to improve guests' satisfaction.
We hope you will consider staying with us again on your next visit to the area!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Charlotte University Hotel The Holiday Inn Charlotte University is north of Center City and right on I-85, making it convenient to the multitude of businesses and exciting attractions. Charlotte University City is a prominent financial center, and houses such businesses as Electrolux, AT&T, TIAA, Equitable, Norfolk Southern Wells Fargo, Walmart, Carrier. Atrium Health University City and UNCC are within walking distance. Finish the night with free Wi-Fi, and a movie on our 37-inch flat-screen. If you're here to get away from work for a change, we are just minutes from some spectacular hot spots as well! See a race at the Charlotte Motor Speedway or visit the NASCAR Hall of Fame. Sit under the stars at PNC Music Pavilion and hear your favorite bands or just go shopping at IKEA furniture and the Concord Mills Outlet Mall. Our Red Sky Lounge and Grille will provide a fun atmosphere for reliving the day and slowing down to a nice cool drink. Take an even longer break at the pool and catch up on your magazines as it's open all summer. Sleep in knowing that breakfast is always served hot and fresh and smiles are always genuine no matter the time! Book today and experience what you have always deserved at your Holiday Inn!
 
Overall
2 out of 5
2 out of 5
Be Careful
By Eliot from Hamden, CT
I don't remember ever being offered a choice of rooms and then being charged a considerably higher fee for the one I chose without ever being informed that the price was different then my reservation. Does that get your attention? The bathroom mold also took us by surprise, but when I told the front desk they were very quick to get to the room and clean the shower properly. What stopped them from doing it when they cleaned the room?
Customer avatar
Posted by
onMarch 6, 2025
Hi Eliot,
Thank you for staying at the Holiday Inn Charlotte University. We appreciate having you as one of our IHG One Rewards members.
We create value for our customers and make it easy for them to accomplish either work or play. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management to enhance our services and facilities. I also sent you a private message to extend our help.
We will do our best to provide a better service on your next stay with us.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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