" Whether you know us as the Big Easy, the birthplace of jazz, or the Crescent City, New Orleans, and the Holiday Inn Express New Orleans St. Charles welcomes you.
Our hotel is in the heart of the Warehouse Arts District , right on the main route for Mardi Gras parades, and steps away from the National WWII Museum , Ogden Museum of Southern Art, and the St. Charles Avenue Streetcar.
Within a 10-minute walk, you can immerse yourself in the menagerie of the French Quarter, Bourbon Street, Cafe du Monde, Harrah's Casino, and the Garden District.
Sports fans will enjoy being blocks away from the Caesars Superdome and Smoothie King Center, while our business travelers will have easy access to the Ernest N. Morial New Orleans Convention Center, Tulane Medical Center, and LSU Health Sciences Center.
Many universities are within a short distance from our hotel, like Tulane University, Loyola University of New Orleans, Dillard University, and the University of New Orleans.
For adventure seekers, head eight minutes downtown and visit the Audubon Institute's Insectarium and Aquarium of the Americas, or give yourself an extra 10 minutes and let nature envelop you in City Park, a 1,500-acre public park.
For art fans, venture over to the New Orleans Museum of Art, Besthoff Sculpture Garden, Dueling Oaks, and Storyland Village. A few skips from City Park, festival goers will revel at Jazz Fest in the Fairgrounds Race Track. "
The staff was nice. You could tell they were working HARD just unhappy with the room and the circumstances surrounding my reservation cancellation
ByTifffromChicago, IL
I was not happy that i booked my room as pay later, and they ran the card i booked with before i arrived. Due to this issue and it not being the card i wanted to use, they cancelled my room with NO NOTICE. I was luckily able to get a much smaller, dirtier room last minute. This put a huge damper on my trip. My card should not have been charged, and my 52-year-old sister should not have had to climb a bunk bed. What if there were no rooms left due to Mardi Gras? Then what? I arrived an hour after check in time. This was extremely unfair and not what i agreed to when booking the room.
Posted byCorporate
onMarch 13, 2025
Hi Tiff,
Thank you for staying at the Holiday Inn Express New Orleans - Arts District and leaving feedback. We appreciate you as an IHG One Rewards member and your loyalty to our brands since 2022.
We always try our best to meet our guests' accommodations and needs. We love taking care of all of our guests. I'm sorry for the conditions you encountered during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thank you for the feedback. We'd love to welcome you back and deliver an experience you'll remember.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express & Suites in Ruckersville. This award-winning hotel is located 12 miles from the University of Virginia and UVA Hospital. Our location is only 6 miles from the Charlottesville/Albemarle Airport (CHO) with easy highway access, allowing for a quick commute that caters to both leisure and business travelers. Our hotel is located within a quaint shopping center which includes a welcoming restaurant and bar (Fioranos) open for lunch and dinner and a Dunkin’ Donuts both with discounts for our guests. Our guests can also enjoy endless attractions. Within 20 minutes of the hotel, our guests can choose from a variety of winery, brewery, and wedding venues including the Barn at Edgewood, Barboursville Vineyard, Early Mountain Vineyard, Reynard Florence Vineyard, Bald Top Brewing Co., and Montifalco Vineyard (ask about our complimentary flight). Our history enthusiasts can enjoy sightseeing at Monticello (home of Thomas Jefferson), Montpelier (the home of James Madison), Vietnam War Foundation, Skyline Drive, and the Shenandoah National Park. Our property offers 3,600 sq. ft. of conference room space, a seasonal outdoor pool, and 24-hour hot coffee is available in our lobby area. The Holiday Inn Express & Suites in Ruckersville is a smoke-free facility committed to keeping our guests and associates safe. Enjoy all that brings you to the Ruckersville area at the Holiday Inn Express & Suites.
The room was just OK and at least no worse or better than the expensive hotels downtown. I am an old man 75 and the toilet clogged after I defecated. I called the front desk and they told me to come down and get a plunger and if I didn't then they could do nothing until morning. I was not going to be without a functional toilet for the night and I have to urinate every hour as many old folks with prostate issues do. I went down and got it and after about fifteen minutes of plunging which was not good for my body I cleared it. I would give you all a zero for customer service and assistance if I could. You should at a minimum give me a credit for fixing your toilet. A plumber typically charges between $100 and $300 to unclog a toilet, with the average cost falling around $200. As an engineering consultant I charge $165 per hour normally.
Posted byCorporate
onMarch 13, 2025
Hi Sensei,
Thanks for staying at the Holiday Inn Express & Suites Charlottesville - Ruckersville as an IHG One Rewards member. We value your business. Our goal is to consistently provide superior service and accommodations. I am sorry to learn about your experience during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Many thanks for your comments. We hope to see you again and provide you with a pleasant experience.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Enjoy all the excitement that the Big Apple offers when staying at the Holiday Inn New York City – Times Square. Nestled in the heart of the bustling Garment District, our Midtown Manhattan hotel is steps away from the city’s must-see attractions, including Hudson Yards, Madison Square Garden, The Javits Center, Times Square, Bryant Park, Herald Square and much more!
For further exploring, our Hell’s Kitchen location offers easy access to public transportation. Dine at our on-site restaurant, Latitude 39, serving breakfast. The 42nd St. Port Authority Bus Terminal and New York Penn Station are located less than a half-mile from the hotel. If you’re looking to travel like the locals, try renting a Citi-bike and enjoy the amazing food, shopping and sightseeing in the city that never sleeps.
After a day of exploring the lively city, relax and rewind in our renovated guest rooms. On top of sweeping NYC views, our inviting Midtown hotel offers a variety of thoughtful amenities and perks that appeal to all our guests – from children to business travelers! Some of our key features include: kids stay and eat for free, affordable room rates, in-room desk & coffee-maker, free high-speed Internet, an on-site Business Center and a 24-hour Fitness Center. We look forward to making our Times Square hotel your home away from home!
Good day Mr. Maldonado who is to BUSY to reply and to the SELFLESS MANAGEMENT,
This may be an overreaction but let me speak for what I felt. I believe the security protocol and business processes exist for order and security.
Your staff Sharon and Henry did their job but executed poorly. If I will be profiled and get Id's twice in 30 mins span when they are both working on the same floor 5 feet away from each other I think that me feeling bullied, targeted and harrased is valid.
Again it is their job as hotel personnel but I was not treated like a guest but a security risk and unwanted.
Hotel should be a haven for people to rest, relax unwined and so on. I felt the opposite what is worse is I am still thinking what prompts them to think of me that way? Made me question and judge my ownself.
It may be petty to you or your staff. But this is what I felt and experience.
I already reported this and was told it's just how it works. Nothing can change the experience but I highly recommend a refresher for the staff to go back and remember to apply the establishments core values.
'True Hospitality means making everyone feel welcome and cared for, recognized, and respected, whoever and wherever they are in the world. We bring this commitment to life by embedding responsible business practices in all aspects of the way we work.'
Alas! for what I received is the polar opposite.
Take care, From a nobody plat elite member whatever bull u wanna call it.
Posted byCorporate
onMarch 13, 2025
Hi CheetosHotChumbz,
Thanks for staying at the Holiday Inn New York City - Times Square. We appreciate you as an IHG One Rewards Platinum Elite member and value your business. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express® OH Expo Center hotel, your gateway to Columbus. This CDC complaint hotel is centrally located accommodations, less than 10 minutes from top area destinations like downtown, Ohio State University, Greater Columbus Convention Center and the Ohio Expo Center, offer travelers exceptional convenience. With a 24-hour Business Center, this facility caters to professionals visiting Columbus, Ohio. The hotel's proximity to companies like Battelle Labs and Chase Bank ensures an easy commute, and thanks to negotiated flat rate cab fares, transportation is affordable. OSU Medical Center is within a few miles, and Port Columbus International Airport (CMH) is a reasonable, 10-minute drive away. There's plenty of fun to be found in Columbus. Entertainment options abound, from concerts at Newport Music Hall to shopping at the Easton Towne Center. The hotel's location near The Ohio State University places visitors close to the beautiful campus and Buckeye football, as well. While staying in Columbus, Ohio, our hotel's guests experience Midwestern hospitality at its best. In addition to exemplary guest service, amenities like a free, hot breakfast bar and complimentary Wi-Fi access make you feel more at home. The Fitness Center helps you keep up your routine while on the road. Book today! This hotel does not allow residents within a 30 mile radius.
My friend and I arrived for check-in and the rooms weren't ready. We left and came back several hours later. The parking lot has signs that say park at your own risk. The blinds in the room were broken so I couldn't open them. The room itself seemed clean and the bed was okay. The staff was very friendly especially Brittany at the desk.
Posted byCorporate
onMarch 13, 2025
Hi Razz,
Thanks for staying at the Holiday Inn Express Columbus - Ohio Expo Center. We appreciate you as an IHG One Rewards Platinum Elite member and value your business. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Welcome to Sudbury's Landmark of Hospitality. Situated off of Highway 69, our hotel is within close proximity to the Vale Glencore, Laurentian University, Health Sciences North Hospital, Northeast Cancer Center and many restaurants and shopping centres. With 14,000 square feet of flexible meeting and banquet space and a 24-hour Business Centre, the Holiday Inn Hotel is your one stop shop for events such as training sessions, conventions, conferences, expos, staff parties, workshops, private meetings, and weddings. For those travellers looking to escape from the business world, our hotel is close to the beautiful board walk located behind Science North, and minutes from Sudbury's largest attraction, the Big Nickel at Dynamic Earth. . Relax in one of our comfortable rooms featuring our free high-speed Wi-Fi, and large 42" LED HD TV . Whether you are travelling on business or for pleasure, we've got it all and we know you will love our rooms.
Not a standard of services we are use to at Holiday Inn
ByJason GfromWarkworth, on
We booked this hotel because it showed online at time of booking it was pet friendly and offered breakfast. We had called earlier in the day to see if the room was available and the gentleman that answered didn’t even ask for our name, or any info and just said “we don’t guarantee anything.” WOW. Outstanding customer service… Every other location we’ve requested this in the past checked to see if the room was ready before telling us no. Not this location. They clearly had no interest in providing customer service and checking it out. Then, when we went to get breakfast we were advised our rate didn’t include breakfast. And we paid $200/night. Being a IHG member alone you’d think they offer this service for their preferred clientele. We also were told they were not pet friendly and we needed documentation. We met a lovely couple who said they had a pet friendly room so I’m not understanding where the gap in consistency of information would be. We will not be using this location again in the future. They gave us a courtesy call for “being an IHG member” which was laughable given how we felt the experience was from the beginning.
Posted byCorporate
onMarch 13, 2025
Hi Jason G,
Thank you for staying at the Holiday Inn Sudbury and leaving us feedback. We appreciate you as an IHG One Rewards member. We work hard to deliver an exceptional guest experience. I am sorry about the level of customer service you received during your stay. I have shared your comments with the hotel management to address this with the team.
Again, thanks for staying with us. We welcome the opportunity to serve you better.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Santiago Holiday Inn Express in the Business District of Las Condes
In front of San Cristobal Hill, the Holiday Inn Express® Santiago Las Condes Hotel provides a warm and welcoming atmosphere for all travelers. Located in Vitacura Avenue , just outside of the city center, visitors can enjoy the buzz of Santiago's main avenues and retire to a quiet neighborhood in the evening.
Guests coming for business find our location particularly convenient. Las Condes neighborhood is home to a number of corporations such as the Chile offices for Citibank, Sony Ericsson and Microsoft, which are all situated within a mile of our property . The US Embassy is across the street , and you can have easy access to several subway stations.
Our hotel is next to a great restaurant area in Isidora Goyenechea Avenue, where you can find a wide variety of choices including local seafood meals. In addition, Costanera Center , the biggest mall in Chile, is down the road.
At this hotel in Santiago, Chile we guarantee travelers a comfortable and convenient stay. Our Fitness Center provides an exercising space, the Business Center and complimentary Internet access allow you a comfortable working time, and the guest patio and lounge offer peaceful resting spaces with the cleanliness high standards included in our IHG Clean Promise®.
For business travelers, best place to stay………………………………
Posted byCorporate
onMarch 13, 2025
Hi Patro,
Thanks for staying with the Holiday Inn Express Santiago Las Condes as an IHG® One Rewards Silver Elite member. We have valued your loyalty since 2008. We always strive to provide comfortable and friendly accommodations, and our staff strives to make each guest's stay unique. Your positive feedback makes all worth our efforts.
Again, thanks for your comments. We look forward to your next visit!
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Garland Hotel's Amenities Ensure Superior Stay Conveniently situated in the northeast suburbs of Dallas, the full-service Holiday Inn® Garland hotel exceeds all expectations with its quality service. Whether you're here on a business trip or Garland vacation, this hotel's location off President George Bush Highway is the perfect choice. From upscale shopping to first-rate golf courses, this hotel in Garland, TX is close to all the best reasons to visit the Garland area. Summer months are marked by water-filled fun at the nearby Hawaiian Falls Waterpark. With 63 holes of championship-level golf, the Firewheel Golf Park offers a challenge for players of all skill levels. If you're looking for big-city attractions, downtown Dallas is less than an hour away. Business travelers enjoy an easy route to companies like Raytheon, Cisco Systems, Rockwell Collins, Navistar, Atlas Copco and Fujitsu. All rooms include reliable free wifi, and the Business Center has all the tools you need. Planning a meeting in Garland, TX? The hotel's facilities feature more than 4,000 square feet of flexible space. Southern hospitality and quality amenities await you at this Garland hotel. For breakfast and dinner, Wild Fire Bar & Grill is sure to have something to satisfy your taste buds. Other hotel amenities include an indoor pool, whirlpool, and fitness center. We're excited to be your choice for full-service accommodations in Garland, Texas.
I purchased the Dine and Stay package at this hotel, which was supposed to include breakfast and dinner for two. However, upon arrival, I was informed that dinner was not available. I completely understood and simply requested that my rate be adjusted to the Best Flexible with Breakfast rate, since dinner was not being offered.
Unfortunately, the front desk agent insisted that my original package already included breakfast and did not need to be changed. I explained that the hotel has a breakfast-only rate and that I didn’t want to be charged for something that wasn’t provided. Instead of resolving the issue, I was told that since I booked through IHG, I needed to contact them because they supposedly act as a third party for Holiday Inn.
Throughout my stay, I was in contact with IHG Guest Relations via the app and phone. They were amazing. and extremely helpful. They confirmed that IHG is not a third party and that it was the hotel’s responsibility to correct the issue. I received a case number and was told that the manager would call me back, likely on Monday. Days later, I still have not received a call, and I had to reach out again for an update. Since this has not been corrected, I am now left with no choice but to dispute the charge with my bank.
On a positive note, the stay itself was pleasant, and the lady who served breakfast was extremely kind and wonderful. However, the lack of responsiveness and accountability regarding this billing issue was frustrating and disappointing. I expected better communication and resolution from a hotel under the IHG brand.
Posted byCorporate
onMarch 13, 2025
Hi Keekee,
Thanks for your review and for staying at Holiday Inn Dallas - Garland. We appreciate you as an IHG® One Rewards member and value your business. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management so they can address this internally.
Again, thank you for staying with us. We value your input and would love to make it up to you.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Enjoy our Huntsville, TX Hotel's First-Rate Accommodations One of the oldest cities in the Lone Star State, Huntsville is home to a number of businesses and attractions, and it's the type of place that proudly exemplifies the hospitality of "small-town Texas." If you're visiting, "Stay Smart" with us at the Holiday Inn Express® Hotel & Suites Huntsville , which is conveniently located off I-45 and just 70 miles from Houston. For our corporate guests, our accommodations come well-equipped with a number of great amenities like complimentary high-speed Internet access and a 24-hour Business Center with copy, fax, e-mail and print services. Also, be sure to reserve our 1,140-sq ft meeting room for your next event. Leisure travelers taking advantage of our Huntsville accommodations appreciate the convenient access to the Sam Houston National Forest, the Huntsville Prison Museum, and the Veterans Museum of Texas. Those who enjoy the outdoors can go hiking, biking, or fishing at scenic Huntsville State Park or take scuba lessons at the Blue Lagoon Scuba Park. Our hotel's extra features make for an unforgettable experience for our guests. Relax by the indoor pool or burn off a few extra calories in the well-equipped Fitness Center. Before a day at the office, don't forget to stop in and grab a wonderful breakfast and one of our signature cinnamon rolls plus a cup of 100% Arabica bean coffee for the perfect start to your day.
With the hotel being a great place in almost every way, the beds, the breakfast, the staff, etc, if you can't find a place to park to stay there, what's the point. Maybe not threaten being towed if you park in a charging station parking that sat empty the whole time 8 - 10 spots is a bit excessive.
Posted byCorporate
onMarch 13, 2025
Hi JVau,
Thank you for staying at the Holiday Inn Express & Suites Huntsville as an IHG One Rewards member. We value your business with us. Our goal is to consistently provide superior service and accommodations. I am sorry about your experience during your stay. I have shared your comments with the hotel management. I am confident steps will be taken to improve our guest satisfaction.
Thank you for your feedback. We hope to see you again and make your stay better than the last.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Our vibrant Brooklyn hotel is located on the charming residential streets in Williamsburg. Take in spectacular views of Brooklyn and the Manhattan skyline across the East River. Explore the best of the borough, from the Williamsburg Bridge and Domino Park to iconic restaurants and local street art. The Metropolitan Avenue subway station is just steps away from our front door. Throughout our hotel, you'll find contemporary décor designed to deliver delightful details. With pops of green, soft pastels, and art that echoes our innovative neighborhood murals, our hotel is the heart of your Williamsburg experience.
I wanted to express my dissatisfaction with my recent stay at the Hotel Indigo Williamsburg. Unfortunately, my experience did not meet expectations due to ongoing issues with the hot water system.
Upon checking in on Thursday, February 27th, we discovered that there was no hot water in the rooms I had reserved (Room 215 and Room 218) for the entire day. The same issue persisted on Friday, February 28th, with no hot water available throughout the day, continuing for the duration of our stay.
I believe that management was aware of this problem prior to our check-in but did not inform us about the situation, which prevented us from deciding whether to stay or make alternate arrangements. Instead, we were checked in at the full rate for our stay without any prior notice or offer to relocate to another IHG property.
Additionally, a false fire alarm went off in the middle of the night on Saturday, March 1, 2025. We were forced to evacuate the building into the cold, for no reason, adding to our discomfort.
At check-out, management mentioned offering compensation for the inconvenience. I would like to formally request that we not be charged for Thursday, February 27th, and Friday, February 28th, in light of the issues we experienced.
Thank you for your attention to this matter. I look forward to your response.
Sincerely, Robert H. Snipes
Posted byCorporate
onMarch 14, 2025
Hello The Sniper,
Thank you for staying at our Hotel Indigo Williamsburg - Brooklyn. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Complimentary Hot Buffet Breakfast Daily The Holiday Inn Express® hotel in Venice, Florida offers award-winning service and spacious accommodations. Our hotel is located near Sarasota and Naples, directly off Interstate 75 at exit 193, and is one of the closest pet-friendly hotels to the area's best beaches. When you stay with us, you'll be right on the doorstep of the world-famous 14-mile stretch of beach on the Gulf of Mexico commonly known as "The Shark Tooth Capital of the World." Minutes to downtown Venice shops and restaurants. Corporate travelers appreciate that we are located within minutes of area businesses, such as Fox Lea Farms, Bon Secours Health Park, Venice Regional and Sarasota Memorial Hospital. We offer an outdoor swimming pool, fitness center and a business computer so our guests will never miss a beat. Leisure guests love our hotel's property in Venice, Florida because it's near all the local attractions, including Fox Lea Farms, Myakka River State Park and CoolToday Park, home of the Atlanta Braves Spring Training games. Enjoy breathtaking views of sunsets Venice Beach, Manasota Beach, and Siesta Key Beach.
Our hotel guests get to experience top-notch service and smart amenities. From a complimentary hot buffet breakfast, which serves our signature cinnamon rolls and healthy options to a sparkling outdoor pool, we make "Staying Smart" easy at our Venice, Florida hotel.
Horrible hotel in need of major renovation. Should not rent rooms not renovated
Posted byCorporate
onMarch 14, 2025
Hello Valued Guest,
Thank you for staying at our Holiday Inn Express Venice. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service