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Wake up refreshed and ready to explore the vibrant city of Austin, Texas at the Holiday Inn Austin-Town Lake. Set on scenic Lady Bird Lake, less than a mile from the Austin Convention Center and a quarter mile from the world-renowned Rainey Street Entertainment District, our hotel's premier location is ideal for both business and leisure guests. Here at the smoke-free Holiday Inn Austin-Town Lake, our top priority is to make your stay in Austin unforgettable. Guests rave about our stunning views of Lady Bird Lake, also known as Town Lake, and downtown Austin. Our hotel's business travelers love staying just minutes from corporate areas such as Oracle, Intel, the State Capitol and the Austin Convention Center. For those looking to blend business with pleasure, opt outdoors by fishing, hiking or biking along the lake, or visit Zilker Metropolitan Park, tour the State Capitol and browse the Lyndon Johnson Presidential Library. There's something for everyone here in Austin. We're proud to offer thoughtful amenities such as complimentary high-speed Wi-Fi access, complimentary garage parking, a Fitness Center, Business Center, and spacious meeting rooms for up to 200 guests. Take a dive into our outdoor rooftop pool and soak up our stunning lake views. The Boathouse Grill serves breakfast and dinner with a diverse menu that offers something for every palate. No matter the reason for your visit to Austin, make the most of your trip at the Holiday Inn.
 
Overall
2 out of 5
2 out of 5
Used to be better
By EliasCH from The Woodlands TX
I use to stay a lot at this hotel because its location, and uses to be great. However, my last stay was terrible, no AC and it had a lack of maintenance in most of the areas. Even that, it is a good alternative only because the fact it is next to the lake and nice area to run, walk, around.
Customer avatar
Posted by
onMarch 15, 2025
Hi EliasCH,
I am glad to have been a host to one of our valued IHG® One Rewards Platinum Elite members. Thank you for staying at the Holiday Inn Austin - Town Lake for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
New Paragraph: paragraph Check in and check us out! We are in the heart of Downtown Memphis and the entertainment district! Conveniently located within walking distance to the world-famous Beale Street, AutoZone Redbird’s Stadium, the FedEx Forum, home of the Memphis Grizzlies, and so much more! New Paragraph: paragraph Book your stay for annual festivals such as the International Blues Challenge, and the World Championship BBQ Competition, and the St. Jude Marathon. While you are here, you must walk right across the street to the Peabody Hotel and watch the famous Duck March that is held twice a day. New Paragraph: paragraph We have skyline views, complimentary wireless internet, safe private valet parking, and a 24-hour fitness and business center. Join us at the Downtown Grille, located behind the lobby for breakfast and dinner, seven days a week. We can’t wait to provide excellent customer service while you sit back, relax, and enjoy your stay.
 
Overall
2 out of 5
2 out of 5
Will not be staying here again
By Joseph27 from Memphis, TN
There was no soap in the bathrooms, the towels and linen were stained, the air conditioning didn't work, the elevators were not in good condition.
Customer avatar
Posted by
onMarch 15, 2025
Hi Joseph27,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Memphis - Downtown (Beale Street) for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express – Jacksonville East, just off Interstate 295 and Atlantic Blvd . Located within 25 minutes from Jacksonville International Airport (JAX) and Mayport Naval Station , we are the ideal location for traveling on business or pleasure. Centrally located between Downtown Jacksonville and Jacksonville Beach, you are never far from work or play. Every newly renovated pet-friendly rooms include our Holiday Inn Express plush bedding, seating area, workspace, microwave, refrigerator, and coffee maker. Guests also enjoy complimentary Wi-Fi throughout the hotel and our complimentary signature hot Express Start breakfast . We also have an outdoor pool , 24-hour fitness center, and business center. We are near some of the best of Jacksonville! Whether taking a cruise out of JAXPORT , catching a football game at TIAA Bank Field, shopping or dining at Regency Square Mall , or heading to the beach less than 10 miles from the hotel ; we are the location for you! We are also close to Jacksonville Executive at Craig Airport (JAXEX), Mayo Clinic , the Jacksonville Landing, multiple fantastic museums, the Jacksonville Zoological Gardens, Jacksonville University, University of North Florida , and Florida State College at Jacksonville South Campus. Our professional and friendly staff is always here to welcome you to the hotel and Jacksonville! We hope to see you soon!
 
Overall
3 out of 5
3 out of 5
Breakfast horrible
By Linda from Tennessee
Breakfast was poor! Cold food, we had to leave and go to fast food to get a hot breakfast! Thumbs down Holiday Inn Jacksonville East!
Customer avatar
Posted by
onMarch 15, 2025
Hi Linda,
Thank you for staying with our Holiday Inn Express and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards member. Thank you for your loyalty and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy Your Stay in the Capital City at Our East Lansing Hotel. Located on the banks of the Grand River and less than two hours from Detroit, Lansing is a city with much to offer. Leisure and business travelers alike will be able to enjoy a culturally diverse city that is just outside the door of the beautifully landscaped Holiday Inn Express® Hotel & Suites East Lansing. Our renovated hotel is near MSU, a major public university with more than 46,000 students. If your trip is business-oriented you'll appreciate our Lansing hotel's proximity to major companies like Michigan Farm Bureau, State Farm Insurance, General Motors and Consumers Energy. At our 24-hour business center, you can fax, copy or print anything you may need at the last minute and if you need to host a small meeting, our 300-sq ft room seats 15 people. Despite being Michigan's capital and home to major industries, Lansing is also a place to have fun. Guests can attend sporting events at Michigan State University, a Lansing Lugnuts game or go shopping at Eastwood Towne Center in Lansing. Check out the upcoming MSU basketball schedule and book your room now! We are near many restaurants and golf courses, including Eagle Eye and Hawk Hollow. Our East Lansing hotel's amenities include a 24-hour fitness center, a heated pool, complimentary hot breakfast and a Keurig coffee maker, refrigerator and microwave in all rooms. Make reservations at the Holiday Inn Express® Hotel & Suites East Lansing today.
 
Overall
3 out of 5
3 out of 5
No deadbolt and hair in tub
By Sarah from MI
The staff was super kind but there was a bad smell everywhere in the hotel. The hotel is just very old. Only one working ice maker, old pool, No deadbolt, and multiple hairs in the tub. Kids didn&amp;#39;t want to swim... That&amp;#39;s bad. They did hook up very few points when I called but this hotel is nowhere near the Holiday inn I would expect. Breakfast was great staff was great
Customer avatar
Posted by
onMarch 15, 2025
Hi Sarah,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express East Lansing for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Hammond, IN located just 35 minutes from Chicago, just off I-80/94. The Formula Blue concept features public space that is upbeat, dynamic, and friendly and provides flexible seating areas and furnishings that accommodate a wide range of needs and functions simultaneously. Our guest rooms offer a fresh, clean, and contemporary space that allow guests to be productive during their stay and have a great night's sleep. Enjoy complimentary Wi-Fi and Express Start breakfast, a variety of room types, lobby Suite Shop and on-site laundry. In addition, guests can keep up their workout routine in our 24-hour fitness center or enjoy a dip in our indoor pool. Business travelers will benefit from the proximity to many nearby companies including Ford, Lear, Arcelor-Mittal, BP, and Unilever. The hotel also offers a Business Center and spacious meeting room making it convenient for you to work while away from your office. In Hammond, we put you close to all the fantastic area attractions! Some of the favorites include Indiana Dunes, Lake Michigan, Three Floyds Brewery, Hard Rock Casino, Horseshoe Casino, Balmoral Park and Southland Venter Ho-Chunk Nation.
 
Overall
3 out of 5
3 out of 5
Very rude staff
By Jamal from Florida
Front desk was very rude. Check-in before 3pm was refused without checking room availability, and late checkout wasn’t considered. I do not recommend the HI Express Hammond. Also, no consideration given to IHG members.
Customer avatar
Posted by
onMarch 15, 2025
Hi Jamal,
Thank you for staying with our Holiday Inn Express And Suites and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards Diamond Elite member. Thank you for your loyalty since 1994 and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover all that downtown Raleigh has to offer at the Holiday Inn Raleigh Downtown . You are within easy walking distance to the Raleigh Convention Center, State Capitol, and five museums! We welcome students and families to stay with us. We are only one mile from North Carolina State University and William Peace University, St. Mary's College and Meredith College are just a short drive down the road. Getting here is fast and convenient. Situated 13 miles from the Raleigh Durham International Airport, and convenient to I-40, you'll spend less time in traffic and more time doing what you came to do. Take in the panoramic views from the Skye Tower Restaurant and Lounge (reopening soon) where you can enjoy savory cuisine. You can also stroll to nearby restaurants, breweries, craft cocktail bars, and the Morgan Street Food Hall , with a wide variety of cuisines. With our complimentary Wi-Fi, Fitness Center, and Business Center, we have all that you need for your home away from home. Our staff can help you utilize our 4,060 sq ft of meeting space to host your special events, meetings, banquets and more.
 
Overall
3 out of 5
3 out of 5
How to improve the parking check in
By Sandy from Lisle, IL
It would be a much smoother check in if we could pay for parking at the front desk when checking in and get a stamped receipt to use when driving in and out during our stay. The elevators need serious work in order to provide great service for people staying in downtown Raleigh.
Customer avatar
Posted by
onMarch 15, 2025
Hi Sandy,
I am glad to have been a host to one of our valued IHG® One Rewards Silver Elite members. Thank you for staying at the Holiday Inn Raleigh Downtown for your trip and for sharing your thoughts about your stay. I trust that all is well.
Holiday Inn hotels strive to provide business and leisure travelers with dependable services, modern and attractive facilities, and excellent value at convenient locations worldwide. I want to offer our sincerest apology for what happened during your stay. I have shared your feedback with the hotel management team to ensure necessary action to prevent the same issues from reoccurring.
If you find your travels bringing you back to the area, we hope that we can have the opportunity to welcome you back!
Yours in hospitality,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Embrace your sense of wanderlust in America's most iconic city at Hotel Indigo® St. Louis Downtown. Experience the culture and music heritage of St. Louis from our eclectic boutique hotel in downtown. Relax in 88 gorgeous rooms and suites with chic décor and city views. Our hotel is within five blocks of Busch Stadium – home of the Cardinals – theaters, museums, and minutes from top attractions like the St. Louis Zoo. Meet in 2,084 square feet of event space for everything from glamorous dinner parties to conferences.
 
Overall
3 out of 5
3 out of 5
Disappointing Hotel Indigo Stay
By DMBliss from Kansas City
The location of this property is in the heart of downtown St.Louis; however there is no onsite parking and no valet option. As a business woman traveling alone,this isn’t ideal. Luckily I arrived during the day, but had I arrived late at night to be told that I needed to park in a public parking garage 3 blocks away,I would have cancelled my stay. Please consider different parking arrangements for your guests.
I also wasn’t recognized as a Platinum Elite member when checking in. I received a room by the elevator (not ideal) and no room upgrade, based upon my status.
I’m an IHG gal through and through. This not-so-good experience won’t deter me from continuing to book IHG properties; however this was a disappointing stay.
Customer avatar
Posted by
onMarch 15, 2025
Hi DMBliss,
Thank you for staying with our Hotel Indigo and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards Platinum Elite member. Thank you for your loyalty since 2016 and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Candlewood Suites Omaha Airport hotel’s convenient location is near highway 75, I480, I680 and 29. This is the ideal place for extended stay travelers in Omaha, Nebraska. Located near Eppley Airfield (OMA), we offer a free local airport shuttle. Our Omaha hotel is located near a variety of attractions, such as the IMAX Theater at the Henry Doorly Zoo & Star Cinema. You can enjoy sporting events & concerts at the area's many venues, including The Century Link Center and Mid-America Center, both of which are a short drive from our hotel. Omaha's nearby Old Market is a historic spot, and boasts a concentration of museums, art galleries, restaurants and boutiques. Our Omaha hotel is convenient to the Department of Homeland Security, TacAir, Lozier, Gallup, Creighton University and the University of Nebraska Omaha. Our hotel's meeting room and 24 hour business center make doing business in Omaha easy. Unlike other extended stay hotels in Omaha, we offer free amenities like high speed Internet access and complimentary guest self laundry facilities. Our spacious suites offer a "home away from home" feeling, complete with a fully equipped kitchen, comfortable bedding, a large workspace and a 32-inch TV with a DVD player. For the comfort you deserve, stay at the best Omaha airport hotel.
 
Overall
3 out of 5
3 out of 5
Comfortable and great staff
By WPerez315 from NE
Friendly and helpful staff, the location was close to where I needed to report for work. As well as the shuttle service was notified and front desk staff would make sure that they were there when needed.
Customer avatar
Posted by
onMarch 15, 2025
Hi WPerez315,
Thank you for sharing your thoughts about your stay in our Holiday Inn. It is a pleasure hosting an IHG One Rewards Gold Elite member. Your loyalty since 2018 is much appreciated.
We strive to give great and impressive service to all our guests, and it makes us happy to read we exceeded your expectations.
Once again thank you for the wonderful and kind words of praise. We look forward to welcoming you back to our establishment.
Sincerely,
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Seize the day and enjoy your stay at one of Manila's premier business hotels. Crowne Plaza Manila Galleria is at the centre of Ortigas, a bustling business and commercial district that includes multinational firms, government agencies and major financial institutions. With our topnotch amenities and direct connection to one of Ortigas' biggest shopping malls, Robinsons Galleria; Crowne Plaza Manila Galleria is the ideal work play destination for connected travelers. Experience productivity and relaxation in our well-appointed renovated guest rooms, with luxurious beddings, soft furnishings, technology and the finest amenities to refresh you upon arrival. As a club guest member, enjoy our exclusive Club Lounge on the nineteenth level with quiet workspaces, complimentary snacks, beverages, and charming city views. Gastronomic journeys await our all-day dining restaurant, Seven Corners, where you can enjoy an elevated dining experience inspired by the world's top cuisines. Or rediscover Chinese cuisine at the award-winning Xin Tian Di and savour the best culinary creations from the orient. From small gatherings to major business conferences, let our dedicated events colleagues make your next event a dream come true. Our flexible meeting, conference and event spaces, including our pillarless grand ballroom, offer as much as 34,000 square feet to accommodate up to 1,500 guests.
 
Overall
3 out of 5
3 out of 5
It can be better
By Janey from Cebu
The pillows needs to be changed to new ones. The pillows are so worn out that it transforms into a mushy piece of rug. I have to pile 3 pillows in order to get the correct height.
I also left my ID during my last stay and I confirmed that they have it. However, they cannot find it now that I am back. I called and went to the front desk everyday but it seems no-one find it urgent to look for it. It’s disappointing. Thanks to Lou, for making an effort and ask for my number on my last day of stay. They still did not find it though. They should be more organize in keeping lost and found items in one place. They were all over the place trying to find my ID which is crazy.
I think the vents needs cleaning because I have a bad rhinitis because of the quality of air in the room.
My previous stays were good so maybe it’s the room? Please investigate. Thanks
Customer avatar
Posted by
onMarch 15, 2025
Hi Janey,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Crowne Plaza Manila Galleria for your trip and for sharing your thoughts about your stay. I trust that all is well.
We strive for our guests to have a great and satisfying stay, but I am sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
At STAYBRIDGE BENTONVILLE/ROGERS, you will truly find your home away from home. Being strategically located within close proximity to the WALMART, J B HUNT, & TYSON corporate offices, makes our location a safe and fantastic selection for the savvy business traveler. Leisure guests will be able to explore all of the lush natural landscapes & exhilarating entertainment options that NWA has to offer. From CRYSTAL BRIDGES MUSEUM, THE UNIVERSITY OF ARKANSAS, and THE WALMART AMP; there is something for everyone! Convenience and modern amenities can be anticipated on all fronts. Guests will have access to our complimentary Wi-Fi, spacious fitness center, cozy common areas, and on-site complimentary guest laundry. Oh, and don’t forget, your PETS ARE WELCOME TOO! We love to interact with our guests at our COMPLIMENTARY EVENING RECEPTION, featuring a variety of appetizers & cocktails. From our highly visible location, off of I-49, to amazing restaurants, plentiful shopping, & exciting entertainment options; guests will find everything they need for a memorable stay in NWA.
 
Overall
3 out of 5
3 out of 5
Not staying in the room type reserved
By thunderinghurd from Springfield, MO, USA
I had reserved this hotel for a weekend stay as I had stayed there in the past and really enjoyed it. This reservation was for a weekend stay on February 28th to March 2nd, 2025 and I booked a king bed one bedroom suite. About 3 hours before arrival I called to the hotel to confirm my reservation and make sure they knew I traveled with a service dog. She confirmed my reservation and I asked if a ground floor room was available.. She said it was not at the time. They only had available rooms on the 2nd or 3rd floor, but not all rooms had been cleaned so one may be available when I checked in. Upon check in I was put in a room on the forth floor. No mention of the room not being what I reserved. When I got to the room it was a queen bed studio suite. I called the front desk to ask why I was put in a room type lesser than what I reserved. I was told that the room type I reserved was not available and that I or IHG should have checked with the hotel to confirm the room type I booked was available. Mind you I had booked this reservation days before and had even called prior to check in and confirmed my reservation. There seemed nothing could be done and I would just have to stay in the room they gave me. I inquired about the rate as this was a lesser room type. I was told that the room rate was the same and it was not cheaper for the room they put me in. So I called IHG. They called the hotel and confirmed that no rooms of the type I reserved were available. Please note that I had checked the IHG app and it showed there were rooms available of the type I reserved. I explained this to the IHG rep and they said there was nothing they could do since I had already checked in. I was told that a manager for the hotel would be calling me the next day to work out the issue and the rate. The next day I did not receive a phone call. I finally talked with the manager when I went to check out. It was the manager at the counter and she said she did not work the day before so that is why I was not called. She informed me that she had adjusted my rate for my stay. and apologized for the inconvenience and confusion. She said I should&amp;#39;ve been in the room type I reserved. I said thank you and left. When I later reviewed my bill it was for the total charge of $295.42. The night I checked in and was checking the app for rooms available I checked what the rate would be for the room I was put in. The total quoted on the app was $291.52. So I was over charged. It&amp;#39;s only a few dollars but it&amp;#39;s the principle of the thing. My biggest complaint is that there was never an offer of compensation to make things right. Whether it be a discounted rate or reward points or something. Just sorry for the inconvenience. As a diamond member and a loyal IHG customer for years it is very disappointing to have a customer experience like this this. Once I&amp;#39;ve never stayed at a IHG property where they didn&amp;#39;t have the room I reserved. Second it seems to me that the first reaction would be to make it right and provide some sort of compensation. I guess when I return to Rogers, AR I will look for another hotel..
Customer avatar
Posted by
onMarch 15, 2025
Hi thunderinghurd,
Thank you for staying with our Staybridge Suites and for taking the time to provide feedback about your experience. It’s a pleasure having an IHG One Rewards Diamond Elite member. Thank you for your loyalty since 2005 and for always staying with our hotel brands.
We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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