Welcome Home to the newest Baltimore extended stay hotel, the Candlewood Suites Baltimore- Inner Harbor offering the feeling of home but in our all spacious apartment style suites. We are the ideal hotel for corporate & leisure travelers alike. We are the perfect choice when looking for an outdoor escape or weekend getaway. Our family & pet friendly hotel has all of the comforts of home while being close to the best sites in Baltimore. Our Spacious suites feature fully-equipped kitchens with a full-size refrigerator, stove top, dishwasher, flat screen cable TVs with HBO & free Wi-Fi throughout the hotel.
Located in the heart of downtown Baltimore and the Inner Harbor which is known as a historic seaport. Enjoy some of the attractions known to Baltimore like the Babe Ruth Museum, Port Discovery Children's Museum and Maryland Science Center. Enjoy sports events we are just minutes away from the M & T Bank Stadium to see the Baltimore Ravens play football or the Orioles play at Camden Yards. Visiting family or a loved one at Johns Hopkins and Mercy Medical Center? We are located a few blocks from both hospitals. Also located in the heart of the business district our hotel sits right next door to BGE Energy. We are a short distance from Federal Reserve Bank 5th Federal Reserve District, General Services Administration, National Labor Relations Board, Office of Personnel Management, Social Security Administration, US Dept of Agriculture, Defense & Commerce.
The lobby smelled like urine and we asked for clean towels 5 times and never got them. Other than that it was great
Posted byCorporate
onMarch 21, 2025
Hi Bobby,
Thank you for staying at the Candlewood Suites Baltimore - Inner Harbor. We appreciate having you as one of our IHG One Rewards Platinum Elite members.
We always want you to enjoy the comforts of home at a comfortable value and home-like space and functionality. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management for a proper workaround. We are committed to ensuring that your future experiences with us exceed your expectations.
We will do our best to work on your experience to avoid this from happening again.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service
Authentic New Orleans awaits you at InterContinental New Orleans. Our landmark hotel puts you front row to the Big Easy, from world-class cuisine to world-famous Mardi Gras parades. Whether you’re traveling for leisure or business, our hotel is a respite from the vibrant city, with stunning views and a rooftop pool. Enjoy Cajun-Creole cuisine at Trenasse, or pop into Pete’s, our on-site pub. Then take a stroll down into the French Quarter, hop on a streetcar, and enjoy the best of NOLA.
background - Booked into hotel as part of Road Scholar group. I had arranged thru communication with, reservation manager, to stay an additional night at my expense, received written confirmation of stay. I printed copy, with confirmation #, for files.
3/6/25, 3:00 am My daughter and I are awakened by loud knocking on door.. Person repeatedly yells, "Police. You are not supposed to be here. Get dressed and come downstairs. " Daughter and I meet night clerk in lobby. She repeatedly refuses to even look at document I am holding, adamantly insists several times "Our records show you are not supposed to be in the room" refuses to contact any higher authority - says Day Manager will be in at 7 am. "Go back to the room and work it out with the day manager". My blood pressure spiked to near-stroke levels, and I was unable to sleep for the rest of the night,
Day manager does not call me - I contact him at 8 am. He says he is aware of the incident and "would like to hear your version" - a phrase that borders on accusatory and disrespectful. But - he reviews my written confirmation of legitimate occupancy - and confirms there.there have been several layers of miscommunication. He states the person pounding on our door and falsely identifying himself as "Police" was actually a security guard supplied by a subcontractor.
Day Manager states he is not authorized to offer the compensation we deserve for such shabby treatment, makes minimal compensation and refers me to General Manager (WHO HAS NOT RESPONDED TO MY EMAILS OF 3/6 AND 3/8) If night clerk had only allowed me to present my proof of legitimate occupancy and offered to waive the charge for the one night, I would have shrugged the whole incident off as "Mistakes Happen" and gone back to bed. However, I seem to be wading through a swamp of beaucratic efficiency and indifference,
Posted byCorporate
onMarch 21, 2025
Hi Ramblin' Rose,
Thank you for sharing your feedback and staying at the InterContinental New Orleans and I appreciate you for recently joining the IHG One Rewards program.
We strive to create value for our customers, and I'm sorry to learn about your experience. I've alerted our local hotel management team so they can take the necessary action for us to improve our services.
We hope you will continue to choose IHG Hotels and Resorts in your future travel plans!
Many Thanks,
Rosh D. Case Manager IHG Hotels and Resorts Service
A family-friendly hotel in Johor Bahru with a restaurant and bar, great facilities and meeting rooms, perfect for every traveller.
Our 335 well-appointed modern and spacious rooms are equipped with everything you need for a comfortable and enjoyable stay, including complete amenities, family-friendly facilities, flat-screen TVs, spacious bathrooms, and complimentary high-speed internet access to keep you connected throughout your trip.
With only 30 minutes from Senai International Airport, the hotel's strategic location also provides easy access to popular attractions, including the city's business district, Johor Bahru Heritage Trail, Bazaar Karat, SkyScape Sky Bridge, Laser Tag Centre, and more!
Indulge in an array of scrumptious dishes at Dine @ EIGHT, our in-house restaurant that specializes in local, International, and Middle Eastern flavors. Travellers looking to unwind, can head over to our Lobby Lounge which offers a perfect spot to sip on refreshing cocktails and mocktails, or simply have a relaxing 3 Tier English Tea Set.
Swim a lap or two in our rooftop sky pool or break a sweat at our well-equipped 24-hours fitness center, both offering stunning panoramic views of Johor Bahru. Those hosting events can choose from our 7 versatile function rooms, as well as outdoor within indoor spaces that come with state-of-the-art equipment, perfect for both small and large gatherings.
I have stayed multiple times at this hotel, basically almost once a month. However, everytime I stay, i feel the standard is dropping lower each time. Starting from check-in, i was not recognised as a gold member, other than the sticker on my room card. I went to my room, and the door was not even locked properly. As a frequent hotel guest, this simply means the room is not secured. Thankfully, the same front desk staff, promptly gave me another room, but horrifically, the first thing I see on my duvet cover is blood stain. I didnt even flip underneath to check, it was on the top side. Is there no quality check done to your sheets at all? When I proceeded to give this feedback to the front desk again, a different staff told me if he can just send housekeeping to the room to change it. Out of all of my stays, this is by far the worst Ive experienced.
Posted byCorporate
onMarch 21, 2025
Hi Ncjx,
Thank you for staying at the Holiday Inn Johor Bahru City Centre. We appreciate having you as one of our IHG One Rewards Gold Elite members.
We stayed true to the strengths that our guests expect and value, a hotel that always has been and remains family-friendly. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management for a proper workaround. We are committed to ensuring that your future experiences with us exceed your expectations.
We will do our best to work on your experience to avoid this from happening again.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service
Off I-435 and Highway 45, just 10 minutes from Kansas City International Airport (MCI) and adjacent to Creekside Baseball and Softball Complex, Holiday Inn Express Kansas City North-Parkville offers modern rooms and top-notch amenities. Only 20 minutes from downtown Kansas City, business travelers appreciate our proximity to Cerner, Providence Medical Center, Fort Leavenworth Army Base, and the University of Kansas.
Explore nearby attractions like the Legends, Kansas Speedway, Azura Amphitheater, and the Kansas City Renaissance Festival. Our location provides easy access to a variety of entertainment and dining options, making it perfect for both business and leisure travelers.
Enjoy our Fitness Center, seasonal outdoor pool, free breakfast, free Wi-Fi, and free parking. With exceptional hospitality, we ensure you have a restful and relaxing stay in Parkville.
I had a great check-in experience at the hotel, and the staff at the front desk was very kind. I had spoken with the night audit team the night before and arranged a late check-out for 1 p.m. The reason I asked for a late check-out was because I planned to go to church with my mom, and I needed a place for my sister and my service dog to stay during that time. However, when I went to the front desk the following morning to confirm I wouldn’t be checking out yet, the staff member on duty told me I should have already checked out by 11 a.m., even though it was only 11:44 a.m. He also mentioned in a rude tone that the latest I could check out was 12 p.m. This situation was frustrating, especially since I had already been promised a late check-out. I wanted to bring this up because the lack of consistency and communication between the staff members created unnecessary confusion and discomfort.
Posted byCorporate
onMarch 21, 2025
Hi Mel l,
Thank you for staying at the Holiday Inn Express Kansas City North – Parkville. We appreciate having you as one of our IHG One Rewards members.
At Holiday Inn Express, we deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management for a proper workaround. We are committed to ensuring that your future experiences with us exceed your expectations.
We will do our best to work on your experience to avoid this from happening again.
Best Regards!
Dominador R. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express Portland SE Clackamas Area. Our Gladstone, Oregon hotel offers a prime location, great prices and a name you can trust.
Located on the banks of the beautiful Clackamas River, every guest enjoys a scenic view. With easy access to I 205, the hotel is situated just minutes from great shopping, entertainment and parks and for convenience, just a quick walk across the parking lot is a Safeway store. While you are here, visit the Oregon Trail Interpretive Center for a step back in time and history. Many of Portland’s most popular Wedding Venues are just minutes away.
Enjoy High Speed Wi-Fi and a modern business center with computers, printers and fax services. Start your day with an Express Start breakfast buffet with our compliments. Items include hot and cold options, something for everyone. You'll enjoy free parking, a fully equipped fitness center, an indoor pool, and a 24-hour front desk for all your needs anytime, day or night.
Bed uncomfortable. Mattress worn out lumpy and saggy
ByRustyfromWarrenton oregon
I have already filled out a review of this location. We have stayed at this location for over 20 years. The rooms were always very clean and well taken care of Not anymore very disappointing We will not be staying at this locating anymore
Posted byCorporate
onMarch 21, 2025
Hi Rusty,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Portland South East Clackamas Area as your travel partner. Thank you for being one of our IHG One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
New Paragraph: paragraph Check in and check us out! We are in the heart of Downtown Memphis and the entertainment district! Conveniently located within walking distance to the world-famous Beale Street, AutoZone Redbird’s Stadium, the FedEx Forum, home of the Memphis Grizzlies, and so much more!
New Paragraph: paragraph Book your stay for annual festivals such as the International Blues Challenge, and the World Championship BBQ Competition, and the St. Jude Marathon. While you are here, you must walk right across the street to the Peabody Hotel and watch the famous Duck March that is held twice a day.
New Paragraph: paragraph We have skyline views, complimentary wireless internet, safe private valet parking, and a 24-hour fitness and business center. Join us at the Downtown Grille, located behind the lobby for breakfast and dinner, seven days a week. We can’t wait to provide excellent customer service while you sit back, relax, and enjoy your stay.
We will not be staying here or recommending this hotel to anyone. It was definitely not up to IHG standards. We had No air conditioning. Only 1 elevator working part time. No light in the elevator were told to use our flashlight on our phones. The restaurant and bar were not in operation. When the elevator wasn’t working was told we would have to take the stairs. Glad we were only on the 8th floor
Posted byCorporate
onMarch 21, 2025
Hi DABCO,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Memphis Downtown (Beale Street) as your travel partner. Thank you for being one of our IHG One Rewards Platinum Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment.
Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium .
The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center.
We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
Definitely disappointed with this Holiday Inn. Staff was not friendly and did not go out of their way to provide service on the first request. We had issues with our thermostat and were never helped (even after multiple calls). One elevator out of three working which caused wait times to be extensive. Floors were dirty, trash left outside of rooms were there all day. Pool area was not clean. Restaurant/bar was hardly open and Darby was not Mr. Personality, let alone even a tiny bit friendly. Everything seemed like a task for him and he clearly acted like we were bothering him. Will not be staying here again and I would not recommend you do either!
Posted byCorporate
onMarch 21, 2025
Hi Patty,
Thank you for sharing your feedback and staying at the Holiday Inn Saint Louis - Downtown Convention Center. I appreciate your loyalty and for doing business with IHG Hotels and Resorts since 2020.
Providing excellent service and accommodations is our priority. I’m sorry for the issues you encountered during your stay. I've communicated your feedback to our hotel management and trust that the team will discuss it to identify the areas that require improvement. I have also sent you a private message to discuss your experience further.
Again, thanks for the feedback. We hope to welcome you back!
Sincerely,
Rosh D. Case Manager IHG Hotels and Resorts Service
When visiting Corporate offices like Boeing, Flight Safety, Mercedes Benz, Virgin Orbit, VA Hospital, Long Beach Memorial or vacationing along the coast and attending Tradeshows and exhibits at the Long Beach Convention Center our location is centrally located and near major freeways. We offer our guests a complimentary shuttle service to and from Long Beach Airport. Getting to Disneyland or Universal Studio is easy 20 to 25 mile from our location.
No room service Unsafe access to alternative Gym Facility Room environment smells like "smoking allowed"
Posted byCorporate
onMarch 21, 2025
Hi MLSt,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Long Beach Airport as your travel partner. Thank you for being one of our IHG One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. I also sent you a private message to continue the conversation about this.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Popular all-suite hotel close to Dell World Headquarters Austin’s first northern suburb is where you'll find the award winning Staybridge Suites® Austin - Round Rock. During your stay in Round Rock, our guests, whether they're here on business, managing a construction project or leisure, find themselves ideally situated near local corporations and attractions. There are many major area businesses that have made Round Rock Texas home. The hotel's business travelers can take advantage of our proximity to Dell's corporate headquarters, Samsung, Emerson, St. David's Medical, Baylor Scott & White, Apple, Oracle, HP and IBM . With such a rich business climate so close to the property, your stay is sure to be productive. A 14-mile drive into downtown Austin to experience one of the most vibrant musical cultures in the country is a perfect day trip for the hotel's vacationing crowd. Round Rock TX, The Sports Capital of Texas has its share of attractions, including must-sees like the Round Rock Sports Center, Northeast Metro Park, Triple Play Sportsplex, Old Settler's Park and Forest Creek Golf Course . Explore the area with reliable travel tips from the hotel's helpful staff. Round Rock, TX can be your home away from home when you stay with us. Surf the web with complimentary high-speed, wired and Wi-Fi access. Socialize with other guests over beer, wine and appetizers at The Social, hosted by management Mon -Wed evenings.
I really don not do this, but this was by far one of our worst experiences. Hair in the towels, shower was making weird noises and not having enough water. AC leaked all over the carpet, wet some of our clothes. We reported it to the front desk figured it would be repaired by the time we got back only to find it was worse. By that time we didn't bother reporting it again.
breakfast was cold, no coffee, the front desk lady was trying to do her best cleaning tables and getting the front desk.
Paid a hefty price for a weekend in what we expected a good hotel, but received motel quality.
Truly would never stay here again.
Posted byCorporate
onMarch 21, 2025
Hi Tetó,
Thank you for sharing your feedback and staying at the Candlewood Suites Knoxville Airport-Alcoa. I appreciate your loyalty and for doing business with IHG Hotels and Resorts as an IHG One Rewards Platinum Elite member since 2011.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further.
Thank you again for the business you bring to our IHG Hotels and Resorts. We look forward to the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D. Case Manager IHG Hotels and Resorts Service
Popular all-suite hotel close to Dell World Headquarters Austin’s first northern suburb is where you'll find the award winning Staybridge Suites® Austin - Round Rock. During your stay in Round Rock, our guests, whether they're here on business, managing a construction project or leisure, find themselves ideally situated near local corporations and attractions. There are many major area businesses that have made Round Rock Texas home. The hotel's business travelers can take advantage of our proximity to Dell's corporate headquarters, Samsung, Emerson, St. David's Medical, Baylor Scott & White, Apple, Oracle, HP and IBM . With such a rich business climate so close to the property, your stay is sure to be productive. A 14-mile drive into downtown Austin to experience one of the most vibrant musical cultures in the country is a perfect day trip for the hotel's vacationing crowd. Round Rock TX, The Sports Capital of Texas has its share of attractions, including must-sees like the Round Rock Sports Center, Northeast Metro Park, Triple Play Sportsplex, Old Settler's Park and Forest Creek Golf Course . Explore the area with reliable travel tips from the hotel's helpful staff. Round Rock, TX can be your home away from home when you stay with us. Surf the web with complimentary high-speed, wired and Wi-Fi access. Socialize with other guests over beer, wine and appetizers at The Social, hosted by management Mon -Wed evenings.
I really don not do this, but this was by far one of our worst experiences. Hair in the towels, shower was making weird noises and not having enough water. AC leaked all over the carpet, wet some of our clothes. We reported it to the front desk figured it would be repaired by the time we got back only to find it was worse. By that time we didn't bother reporting it again.
breakfast was cold, no coffee, the front desk lady was trying to do her best cleaning tables and getting the front desk.
Paid a hefty price for a weekend in what we expected a good hotel, but received motel quality.
Truly would never stay here again.
Posted byCorporate
onMarch 21, 2025
Hi Tetó,
Thank you for sharing your feedback and staying at the Staybridge Suites Austin-Round Rock. I appreciate your loyalty and for doing business with IHG Hotels and Resorts as an IHG One Rewards Platinum Elite member since 2011.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further.
Thank you again for the business you bring to our IHG Hotels and Resorts. We look forward to the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D. Case Manager IHG Hotels and Resorts Service