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    February 14, 2017
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Welcome to the Holiday Inn Independence Ohio Experience warm hospitality just outside the city at the Holiday Inn® Hotel Cleveland - S. Independence. The hotel's prime location in Independence, Ohio puts guests at the crossroads of I-77 and I-480 for easy access to the Cleveland Clinic, Lake Erie, Cleveland Browns Stadium and other exciting attractions in downtown Cleveland. Nearby, our hotel's guests can visit downtown Cleveland to dine and dance in the Historic Warehouse District, tour the Rock and Roll Hall of Fame and take in a hit show at PlayhouseSquare, the second-largest theatre complex in the country. For your next meeting, take advantage of our well-appointed event space and top-notch catering. Whether you're in Independence, Ohio for business or leisure, you'll love convenient amenities like free wireless Internet access. Enjoy our newly renovated indoor pool and fitness center. Reserve your room today.
 
Overall
1 out of 5
1 out of 5
Won't stay here again.
By oldmxer650 from Cleveland
Due to the snow storm and too dangerous to continue driving, we checked into the hotel just after midnight. The room they assigned us was already being occupied. Scary, we could've been shot but luckily noone was in the room at the time. Barely an apology from the front desk, no upgrade, no rewards points adjustment. As a Spire Elite member I expect way more from an IHG Hotel.. Can't blame Covid for everything. Very disappointed.
Customer avatar
Posted by
onJanuary 4, 2021
Dear oldmxer650,
I appreciate you for sharing your review about your recent stay, thank you for being our Rewards Club member since 2003 and for attaining Spire Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Step into a dazzling homage to the City of Angels at our hotel in downtown Los Angeles, California, where historic charm meets modern convenience for both business and leisure travelers. Our flexible meeting spaces provide the perfect backdrop for corporate events, while our prime location makes exploring LA's attractions effortless for vacationers. La Fiesta de las Flores. The Prohibition Era. Silent films. It all comes together in one modern Los Angeles hotel curated to bring you comfort, state-of-the-art facilities, and a side of Hollywood flair. When you stay at our hotel, you're in the heart of the action. Host your conference just half a mile away from LA Live which includes The Peacock Theater and Crypto.com Arena, where you can later catch a Lakers game or major concert. Even Dodgers stadium and the University of Southern California are within 3 miles, making our location ideal for university-related events, corporate gatherings, and weekend getaways. After a productive day of meetings or sightseeing, our two onsite eateries deliver top-rated dishes in eclectic settings. Network with colleagues or toast to vacation memories at 18 Social, our cocktail lounge in the sky with sweeping Los Angeles views, or settle down for a hearty yet elegant meal at Metropole Bar + Kitchen.
 
Overall
1 out of 5
1 out of 5
Do not stay here
By Morenotdb
Dirty linens during Covid19. The shower didn’t work so they gave up another room to shower in.
Disgusting
Customer avatar
Posted by
onJanuary 4, 2021
Dear Morenotdb,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express & Suites is located in Northeast Jackson, just off I-40 between Memphis and Nashville, offering guests a perfect combination of big-city amenities and small-town charm. Our spacious rooms come equipped with refrigerators and microwaves for added convenience. Begin each day with our complimentary hot breakfast buffet featuring hot items, gluten-free options, signature cinnamon rolls, pancake machine and much more! Enjoy a variety of on-site amenities including an outdoor pool, 24-hour fitness center, business center, guest laundry facility, and a Suite Shop offering snacks, beverages, and necessities. There are a variety of restaurants within walking distance offering lunch and dinner options. Our business travelers can stay connected with our free high-speed, wireless Internet throughout the hotel. Our prime location is near major companies like Toyota, Kellogg, UGN Automotive, Delta Faucet, and ConAgra Foods. Guests appreciate our close proximity to the West TN Healthcare Sportsplex, which is perfect for teams, families, and coaches. Jackson, TN, is also home to several universities, including Union University, Lane College, University of Memphis at Lambuth, and Jackson State Community College. We look forward to welcoming you to The Hub City!
 
Overall
1 out of 5
1 out of 5
Very bad experience
By John S
Was on the road for vacation and reserved the room through the IHG app. Show up to the hotel and was ready to crash and go to bed but was told the hotel was full and no rooms were available even though I had confirmation through the IHG app
Customer avatar
Posted by
onJanuary 4, 2021
Dear John S,
I appreciate you for sharing your review about your recent stay and thank you for being one of our newest IHG Rewards Club Gold Elite members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Crowne Plaza Hotels &amp; Resorts South Beach - Z Ocea
Crowne Plaza Hotels & Resorts South Beach - Z Ocea
Crowne Plaza Z Ocean Hotel South Beach is an exclusive, luxury all-suite boutique hotel located on Miami Beach's famous Ocean Drive and just steps from the white sand and turquoise waters of South Beach. As one of the best hotels in Miami, we offer our guests an intimate retreat from busy South Beach along with a location within walking distance of the area's premier dining and entertainment. Our luxury South Beach hotel's lavishly appointed suites on four floors are unmatched. A myriad of gold tones glow throughout each suite, enhanced by sunlight streaming through floor-to-ceiling glass balcony doors. Jerusalem marble floors and rich mahogany furnishings balance the radiant tones in each suite. Our Ocean Drive hotel in Miami is the ultimate retreat with plush king-size beds dressed in luxury linens and overstuffed pillows for an experience like no other. The Rooftop Terrace Suites feature expanded interiors, spacious terraces and exciting views. A spiral staircase leads to your personal rooftop lounge, enclosed by lush landscaping and complete with a four-person roman tub, wet bar, dining and lounge areas, and a surround sound system with iPod dock. A stay at Crowne Plaza Z Ocean Hotel South Beach, is nothing short of extravagant. You'll discover a haven to relax, renew and rejuvenate your spirit and body. Discover the best South Beach luxury hotel in Miami.
 
Overall
1 out of 5
1 out of 5
Stole my money
By Mike randle
My card was charged 2x the amount I was supposed to pay I was told an email of the receipt would be emailed that never happened. I only found that my card was over charged by checking my bank statements. Once I contacted front desk they kept telling me to call back for the manager that also never happened!
Customer avatar
Posted by
onJanuary 4, 2021
Dear Mike Randle,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the new Candlewood Suites Enid hotel! Our hotel has been built from the ground up with our guest’s unique needs in mind. Candlewood Suites Enid offers you the amenities you need to feel at home no matter how long your stay may be. All of our rooms are equipped with full kitchens, ample room to spread out and relax, and plenty of space to complete all of your projects. When it comes to keeping you connected to work and home, our hotel has you covered with our complimentary high speed internet. We also have a 24-hour Fitness Center, complimentary laundry, and a gazebo with a grill where you can enjoy some burgers and a genuine Oklahoma sunset. Candlewood Suites Enid is located conveniently off HWY 412 and is within minutes from the Oakwood Mall and shopping centers, dining opportunities, and Vance Air Force Base . If you are craving a late night snack, or forgot something at home, check out our Candlewood Suites Cupboard, where you can choose from an assortment of products to make your stay even more enjoyable. We also have our Candlewood Suites Lending Locker available where you can find items such as crockpots, juicers, toaster ovens, movies, board games for the family, and much more. When you come to Enid, Oklahoma we know you have many options when it comes to lodging and we appreciate you giving us the opportunity to earn your business. Our friendly staff looks forward to meeting you soon!
 
Overall
1 out of 5
1 out of 5
Staff needs to be retrained
By Bass31 from Atlanta, GA
Really disappointed in the front desk staff. Upon check in, the lady was nice, but it went downhill from there. It is hit or miss to get a name from the person working the front desk (also no name tags)
After calling the front desk to find out when the manager would be in for the day, the woman on the phone told me nine to ten but never said a name on the phone call! Just told me Candlewood Suites! Not only was the manager NOT coming in that day, but the lady at the front desk interrupted my conversation to call me a liar and say she did say her name! (Still don’t know her name) Then the operations manager told me she would personally call me to let me know the resolution of my issue - I’m still waiting on that call....
Customer avatar
Posted by
onJanuary 5, 2021
Dear Bass31,
I appreciate you for sharing your review about your recent stay and thank you for being one of our newest IHG Rewards Club members.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Best Hotel in the San Jose Bay Area, CA Nestled in the high-tech heart of Silicon Valley, our hotel puts visitors to Santa Clara close to major businesses, attractions and universities. Holiday Inn Express® Hotel & Suites Santa Clara is near major thoroughfares and a five-minute drive to San Jose International Airport (SJC). The hotel's convenient location in Santa Clara, CA lets business guests get to local companies quickly. The Santa Clara Convention Center is just several minutes by car. Nearby businesses include Apple, IBM, Cisco, Yahoo, Google, Intel and other Silicon Valley giants. The hotel features a Business Center with two computers, a printer and free Wi-Fi access to bring your work to you. There is so much to do just outside the hotel's doorstep in Santa Clara, CA. San Jose's renowned Santana Row, with excellent shopping, restaurants, and entertainment, is less than a 10-minute drive. Check out the famed Winchester Mystery House. Several restaurants are within a five-minute walk. Every morning, we serve a complimentary Express Start Breakfast Bar with hot items like scrambled eggs and sausage. See what makes us the best hotel in the Bay Area for hospitality, accommodations, location and value.
 
Overall
1 out of 5
1 out of 5
Bad experience/disrespectful staff
By Jazzy from San jose ,ca
Manager Mary called me a lier without being present receptionist chrisy made a very rude and unnecessary comment. They embarrassed me and didn’t analyze the situation just tried to cover up her workers mistake by making me responsible and call me a liar
Customer avatar
Posted by
onJanuary 5, 2021
Dear Jazzy,
I appreciate you for sharing your review about your recent stay, thank you for being one of our newest IHG Rewards Club members and for already having attained Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Dive into relaxation at Holiday Inn Port St. Lucie, your tropical oasis away from home! Whether you're here for business or leisure, we're here to make your stay unforgettable. Conveniently located just 4.9 miles from Florida’s Turnpike Exit 142, our hotel invites you to unwind by our picturesque grotto pool and rejuvenating hot tub, all while sipping on a refreshing beverage from our lounge. Indulge in delectable dining at Gatwick’s, our on-site restaurant, or grab a snack from our 24-hour Gift Shop. Our accommodations feature everything you need for a comfortable stay, including mini-refrigerators, Keurig coffee makers, and guest laundry facilities. Need a microwave? Just ask! Plus, stay connected with complimentary high-speed wireless Internet access throughout the hotel. Explore the vibrant attractions of Port St. Lucie during your stay, from the sun-kissed beaches to renowned golf courses and seafood delights at eateries like Red Crab, Conchy Joe’s, Mulligans or family fun at Bar and Dave and Busters. Families will love nearby entertainment options of Urban Air Adventures and Clover Park, home of the NY Mets spring training. With ample parking for tractor-trailers and RVs, as well as proximity to Mid-Florida Union Event Center and Treasure Coast Mall, we're your gateway to all that Port St. Lucie has to offer. Splash into relaxation and adventure at Holiday Inn Port St. Lucie- your gateway to the Sunshine State's Treasures!
 
Overall
1 out of 5
1 out of 5
Worst hotel ever
By Shana P from Georgia
There was mold in the room assigned to us. The furniture is extremely dated and depressed looking. The TV was not in a goos position to view it properly as in it was basically on the floor. The staff needs customer service training.
Customer avatar
Posted by
onJanuary 5, 2021
Dear Shana P,
Thank you for choosing Holiday Inn Port St. Lucie and for sharing your experience with us.
I would like to apologize for any inconvenience caused by the service of our staff and the cleanliness as well as the maintenance of our room. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Holiday Inn Bozeman
Holiday Inn Bozeman
Nestled against the beautiful Rocky Mountains in Gallatin Valley and near to Montana State University, and the Museum of the Rockies, the Holiday Inn Bozeman is the area s premier full service hotel and conference center. With easy access to and from Interstate 90, you ll be able to find everything that you need, for business or pleasure, right near our property. Guests staying at our hotel in Bozeman, MT will love the nearby world-class skiing available at Bridger Bowl , Moonlight Basin , and Big Sky Resort . In addition, our hotel is near Montana State University , which hosts exciting sporting events and performances throughout the year. Our facility is ideal for business travelers as we offer a complimentary 24 hour Business Center and free Internet access. Our Conference Center boasts over 6,400-square feet of meeting space perfect for conventions, banquets, trade shows, company meetings, and social events. At the Holiday Inn Bozeman patrons enjoy the best amenities such as a complete fitness center, Bozeman s largest indoor pool and Whirlpool. Our on-site restaurant, 3 Rivers, serves mouthwatering Montana cuisine. The Dry Fly Saloon, our lounge, offers daily food and drink specials. Don t forget that we are pet friendly too! Stay with us and find out why we're one of the finest hotels in Bozeman!
 
Overall
1 out of 5
1 out of 5
Low Quality Rooms
By SmallTownFamily from Montana
This hotel is very old and our room floors had numerous stains and associated foul smells.
The only positive experience from this hotel was the nice waitress at the attached cafe.
Customer avatar
Posted by
onJanuary 6, 2021
Dear SmallTownFamily,
I appreciate you for sharing your review about your recent stay, thank you for being an IHG Rewards Club member since 2011 and for attaining Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Between Downtown Atlanta and Buckhead, and across from Emory University Hospital, Crowne Plaza Atlanta - Midtown is perfectly situated for both business and leisure travelers. Close to Fortune 100 companies and popular attractions such as the Georgia Aquarium, Fox Theater, Piedmont Park, World of Coca-Cola, Mercedez-Benz Stadium, State Farm Arena, and College Football Hall of Fame, our hotel offers convenience at every turn. Georgia Tech is just minutes away, making us an excellent choice for students, parents, and alumni. Enjoy modern guestrooms, free Wi-Fi, and a 24-hour Fitness Center. Relax by our outdoor rooftop pool or enjoy a meal at our on-site restaurant and bar. Our prime Midtown location, near Georgia World Congress Center (GWCC), also makes us “the place to meet,” with 31,000 square feet of event space an 17 function rooms, including the breathtaking SKY Room on the 25th floor. Experience authentic Southern hospitality and an unforgettable stay at Crowne Plaza Atlanta - Midtown.
 
Overall
1 out of 5
1 out of 5
Uncomfortable
By Stephanie from Atlanta, GA
The room was 58 degrees on arrival, maintenance attempted to repair unsuccessful. Moved to a different room, Hot water was at best luke warm.
Bathroom door extremely difficult to close due to the rust on the hinges
I will not return to this property for the price I paid!
Customer avatar
Posted by
onJanuary 6, 2021
Dear Stephanie,
I appreciate you for sharing your review about your recent stay, thank you for being an IHG Rewards Club member since 2019 and for attaining Gold Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites Atlanta N-Perimeter Mall Area offers the very best in Southern Hospitality. Enjoy a memorable stay at our hotel near Perimeter mall, part of Atlanta's upscale Corporate Perimeter Ctr. With our courteous staff, reasonable rates and terrific amenities - we are the place to Stay Smart in the Perimeter Center area. We are just minutes from several corporate offices and training centers. Additionally, Buckhead, Sandy Springs, Roswell, the Dunwoody Medical Centers, Northside Hospital Children's Health Care Scottish Rite, St. Joseph's and the Dunwoody MARTA station are nearby. Free high-speed, Wi-Fi Internet access, free local calls, 24 hour Business Center and a versatile 700 sq ft meeting room make conducting business easy when staying at our well appointed hotel in Dunwoody. Looking for something fun to do? The Holiday Inn Express® Atlanta Perimeter hotel is close to many top attractions in the Dunwoody area including Perimeter Mall, Hammond Park and the awesome Chattahoochee River National Recreation Area. Great on site amenities include a 24 hour Fitness Center, free garage parking, an outdoor pool and free shuttle service within a three mile radius every Monday to Friday. Best of all, each morning here begins with complimentary Express Start breakfast featuring hot items like pastries, fruit, Smart Roast coffee and warm cinnamon buns.
 
Overall
3 out of 5
3 out of 5
Stay at the HIE
By Joseph2020 from Pensacola, Fl
Our stay was great. The only issue we had were, we had a non smoking room, and either someone near us on the same floor was smoking weed or cigs because it did smell like it more than half the time we were there. But overall it was a nice stay.
Customer avatar
Posted by
onJanuary 7, 2021
Dear Joseph2020,
Thank you for sharing your impressions of your recent stay at our Holiday Inn Express Atlanta N-Perimeter Mall Area. Thank you also for being one of our newest IHG Rewards Club members.
I am very happy that the service of our staff and the sleeping quality in our room met your expectations. I also take note regarding your comment about the air conditioning not working well and that the room was not serviced well. I apologize for the inconvenience. Please be assured that I will share it with our hotel management for betterment.
Thank you once again for your feedback and we would be delighted if you visit us again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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