Thank you for taking the time to tell us about your experience at InterContinental KAOHSIUNG.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me directly.
Sincerely, Joseph Liu Assistant Front Office Manager
Overall great experience but new in room dining menu was disappointing
来自LAZRguest从Beijing
Have stayed at this Intercontinental multiple times and as ever staff are professional and accommodating. Our room was clean and comfortable as usual and our request for an additional bed was mer, as it has done in all my previous visits.
When I booked the room we called the hotel to ask if there was an evening buffet. We were told yes. During check in we were told there was no buffet and that the usual evening buffets from the past had changed (set menu) wasn’t really clear but just a miscommunication between the staff on the phone and front desk.
The in room dining on this occasion was a huge disappointment. The menu had changed since I last visited (in September) there was no longer a children’s menu;l and desserts, most items had been removed/ some were only available on certain days (pizza) and some items had been replaced (classic burger replace into 3 sliders for higher price)
Not sure why the menu changed or if this is across all intercontinental hotels (will be staying in Sanlintun in the coming weeks) but disappointing nonetheless.
Thank you so much for choosing to stay with us at the InterContinental Beijing Beichen. Your loyalty means a great deal to us, and we're truly honored that you consistently find our staff professional and accommodating, and our rooms clean and comfortable.
We are sorry for the miscommunication regarding the evening buffet. We've already initiated a review of our communication channels and staff training to ensure that such misunderstandings don't occur in the future. Clear and accurate information should always be provided to our guests, and we're committed to making this right. Regarding the changes to the in - room dining menu, we understand your disappointment. The menu adjustments were made as part of our continuous efforts to improve and innovate our offerings. It's great to hear that you still enjoyed the breakfast as usual. Our breakfast team takes pride in providing a delicious and satisfying start to the day, and we're glad they've continued to meet your expectations.We value your feedback highly and are determined to make your future stays with us even more enjoyable.
Thank you again for your continued support and for sharing your feedback. We look forward to welcoming you back soon.
Dear Guests,Thank you for staying at Crowne Plaza.Crowne Plaza Zhengzhou is conveniently located at No.115 Jinshui Road, Jinshui district, with the walking distance to the Bauhinia Park, Provincial Government Hall, Shopping Mall and Line 1& 2 subway. Crowne Plaza Zhengzhou is in a city garden which is more than 100,000 sqm with other two sister hotels Holiday Inn Zhengzhou Zhongzhou and Holiday Inn Express Zhengzhou Zhongzhou. While you have your business or leisure activity in Crowne Plaza Zhengzhou, you can work out in our fitness center including a spacious swimming pool and sauna. Thank you again for your choice and recognition, I wish you all the best!
I stayed in Macau Crown Plaza for all my business and leisure trips. Staff are nice and warm, always great with a smile and thank me to be IHG ambassador diamond member. I’m impressed with the check in service and arrangement by Kevin Yang. Kevin always helpful and recognized my need and always try to have my room ready early everytime I visit Macau, which I arrive early and I have my early check in available. Very nice hotel and service. food is good as well. this is a Home away from Home.
Dear NiceguyXT, Thank you for visited CROWNE PLAZA MACAU, We're happy to hear that you like our hotel staff are nice and warm, always great with a smile, you're comment make our hotel success, We look forward to see you again. Marketing and Communications Team
Dear guest, thank you for choosing stay at Crowne Plaza Beijing Sun Palace and share your stay experience with us. We're happy to know that our service bring you a satisfying journey. Thank you for your sharing and looking forward to see you again in Beijing:) —— Crowne Plaza Beijing Sun Palace
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at HUALUXE Kunming.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you! Sincerely, General Manager Robin Ning
Be aware that this hotel’s gym and pool are open to public and become very crowded and dirty all day long! Do not be fooled by the photos. The staff are useless in terms of solving your problem. Also the AC is not working, the room can not be cooling down!
Thank you so much for your wonderful review! We are overjoyed to hear that you had an amazing stay at our hotel. Our spacious corner room with the spectacular ocean view indeed offers a unique and breathtaking experience, and we're delighted that you were able to fully enjoy the stunning vista from the balcony. It's always our goal to provide guests with such memorable moments. Moreover, your praise for our excellent staff services and amazing foods means a great deal to us. Our team works hard every day to ensure that each guest feels welcome and well taken care of, and our culinary experts strive to tantalize taste buds with a diverse range of delicious offerings. We truly hope to have the opportunity to welcome you back in the future, and we'll continue to strive for excellence to make your every visit even more remarkable. Best regards,