This is my first time staying at an Intercontinental hotel. Following a positive experience at an Indigo hotel, I had high expectations. While the photos looked appealing, my stay proved disappointing. The hotel felt quite dated, with an unappealing street view and noticeable wear and tear. The presence of outdated amenities like internet cords and a DVD player further reinforced this impression. I would not recommend this hotel.
Dear Guest, Thank you for your feedback. Please accept our apologies for any disappointments that you had encountered during your stay. We appreciate your feedback as this is our best resource for improving guest services and experience. your feedback and comments have been shared with hotel management. We are also gradually updating outdated facilities. Hoping that we will have the pleasure of welcoming you to InterContinental Hangzhou again in the future. Eric Kee General Manager
It’s really wonderful to stay at this hotel. So nice hotel nice management team work so good . Nice Barack fast clean . Room view so wonderful fast check in fast check out . I would to thanks all hotel staff specially Janice she really work hard to make all guests happy. Withe smiling face hope fully from best to best to this hotel one of the best hotel ever I stayed
Thank you so much for choosing to stay at the Crowne Plaza Chaozhou Riverside and for sharing your wonderful experience with us. We are truly delighted to hear that you found your stay to be "really wonderful" and that you appreciated the "nice management team work" as well as the "fast clean" Barack and the "wonderful" room view. Your kind words about the "fast check-in" and "fast check-out" processes also highlight our commitment to providing efficient and seamless service to our guests.
We are particularly touched by your heartfelt thanks to our staff, especially Janice, for her hard work and dedication to making all guests happy. Her smiling face and warm service are indeed a reflection of our team's commitment to excellence. We are proud to have such dedicated professionals who go above and beyond to ensure that every guest has a memorable stay.
Your praise is a testament to our ongoing efforts to maintain high standards of service and hospitality. We are committed to continuous improvement and strive to make each stay better than the last. Your feedback is invaluable to us as we work towards becoming one of the best hotels you have ever stayed in.
We look forward to welcoming you back to the Crowne Plaza Chaozhou Riverside soon. Thank you once again for your kind words and for choosing us for your stay. We hope your future travels bring you as much joy and satisfaction as your stay with us did.
Warm regards,
Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
Thank you so much for your glowing review of your stay at the Crowne Plaza Chaozhou Riverside. We are absolutely thrilled to hear that you found our customer service to be "excellent" and that you appreciated the hotel's proximity to the light show, which must have added a wonderful touch to your evenings.
Your mention of the "good breakfast" and the availability of "two restaurants" highlights the variety and quality of dining options we offer. We take pride in providing a range of culinary experiences to cater to different tastes and preferences, ensuring that our guests start their day on a delightful note.
We are also pleased that you found the hotel to be "clean" and "new," as these qualities contribute to a comfortable and refreshing stay. A clean and well-maintained environment is a top priority for us, and we are committed to ensuring that our hotel always meets the highest standards of cleanliness and modernity.
Your positive feedback is a source of great encouragement for our team. We will continue to strive for excellence in every aspect of our service, aiming to exceed your expectations with each visit.
We look forward to welcoming you back to the Crowne Plaza Chaozhou Riverside in the near future. Thank you once again for choosing us and for sharing your positive experience with others.
Warm regards,
Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
good service but poor food and beverage selections. deny my late checkout request due to hotel occupancy , some noisy at late night around my room door. No other issues or problems during my stay. Overall 4 out of 5 rating.
Thank you for taking the time to share your feedback on your recent stay at the Crowne Plaza Chaozhou Riverside. We appreciate your overall rating of 4 out of 5 stars and are glad to hear that you found our service to be good. However, we are also sorry to hear that your experience was not perfect in every aspect.
Regarding the food and beverage selections, we understand that variety and quality are important factors in enhancing the overall guest experience. We will take your feedback into consideration and work on expanding our menu options to offer a wider range of choices for our guests.
We apologize for the inconvenience caused by the denial of your late checkout request. As you mentioned, due to high hotel occupancy, we had to adhere to our standard checkout policies to accommodate incoming guests. We understand that this can be disappointing, and we will do our best to be more flexible in the future when occupancy allows.
We are also sorry to hear about the noise issue you experienced around your room door late at night. This is not the standard we aim for, and we will investigate the matter to ensure that such disturbances are minimized in the future. We strive to provide a peaceful environment for all our guests and will take necessary measures to address this issue.
Thank you again for your valuable feedback. We are committed to continuous improvement and will use your insights to enhance our services and facilities. We hope to have the opportunity to welcome you back to the Crowne Plaza Chaozhou Riverside soon, and we will work hard to ensure that your next stay is even better.
Warm regards,
Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
Thank you for your feedback regarding your stay at the Crowne Plaza Chaozhou Riverside. We are pleased to hear that you found our location to be great and our parking lot convenient, especially during bad weather. This is indeed one of the advantages of our hotel, as we are located at Tengrui Center at the head of Hanjiang Bridge, Xiangqiao District, Chaozhou, Guangdong, providing easy access to the city's attractions and transportation.
We apologize for the longer than expected check-in waiting time. We understand that this can be inconvenient, and we are committed to improving our processes to ensure a more efficient check-in experience for our guests. We will review our procedures and work on reducing wait times, especially during peak periods.
We appreciate your understanding and hope that your overall experience was still positive. We look forward to welcoming you back to the Crowne Plaza Chaozhou Riverside in the future, and we will strive to make your next stay even more enjoyable.
Warm regards,
Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
the hotel staff are very helpful and I felt very welcome every time I would arrive at the hotel. Staff greeted me once the car arrived in the front of the hotel. Room was cleaned perfectly every day.
Thank you so much for your kind words and positive feedback about your stay at the Crowne Plaza Chaozhou Riverside. It is truly heartwarming to hear that you felt so welcome and well taken care of by our staff. We are delighted that you experienced such a warm and hospitable atmosphere every time you arrived at the hotel.
The greeting you received as soon as your car arrived in front of the hotel is a testament to our commitment to providing a welcoming and attentive service right from the moment you step onto our premises. Our staff is trained to ensure that every guest feels valued and important, and your feedback confirms that we are on the right track.
We are also very pleased to hear that your room was cleaned perfectly every day. A clean and well-maintained room is essential for a comfortable stay, and we are committed to ensuring that our housekeeping team meets the higher standards of cleanliness and attention to detail.
Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our service. We look forward to welcoming you back to the Crowne Plaza Chaozhou Riverside on your next visit, and we will do our utmost to ensure that your experience continues to be as wonderful as it was this time.
Thank you once again for choosing us and for sharing your positive experience. We hope to see you soon!
Warm regards,
Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
Thank you for sharing your wonderful experience at the Crowne Plaza Chaozhou Riverside. We are truly delighted that you chose our hotel for your first visit to Chaozhou, and we are honored to have been your preferred choice among IHG hotels in the city.
We are particularly grateful for the kind words you have for Jenny, who added you on WeChat to inquire about your needs and provided a self-made travel guide. This level of personalized attention is what sets us apart, and we are glad that it contributed to your positive experience.
Your request for a room with a view of the Guangji Bridge was met with a room upgrade, allowing you to enjoy the vast lake, the quaint Guangji Bridge, and the misty mountains in the distance. The scenery you described is indeed amazing, and we are pleased that our efforts to provide you with such a view were successful.
The Guangji Bridge, also known as Xiangzi Bridge, is not only a symbol of Chaozhou culture but also a unique example in the history of Chinese bridges. It spans the Han River and offers a beautiful view, especially during the bridge dismantling activity in the afternoon and the light show at night.
We are committed to ensuring that every guest feels welcome and well taken care of, and your feedback confirms that we are on the right track. We look forward to welcoming you back to the Crowne Plaza Chaozhou Riverside on your next visit to Chaozhou. Thank you once again for choosing us and for sharing your positive experience.
Warm regards,
Joseph Fung General Manager Crowne Plaza Chaozhou Riverside