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Crowne Plaza Hotels & Resorts Shenzhen Nanshan

酒店坐落于深圳市南山区深南大道与科苑路交汇处，地处深圳高新科技园区腹地，毗邻深圳的科研、教育、文化及体育中心。距离深圳宝安国际机场20公里、深圳湾口岸4.5公里，与深圳地铁1号线、13号线深大站D出口无缝连接，可坐地铁直达深圳湾口岸。靠近深圳大学及高新技术工业园区，身在此处，感受文化与科技前沿的深圳气息。酒店拥有307间宽敞雅致的套房及客房，3间特色风格主题的餐厅及皇冠假日贵宾酒廊，以及1400 平方米的灵活的会议场地供您选择。以专业、高效、灵活和彰显人性化的服务理念从细微之处关注您有效平衡工作与生活的需求，为您打造高端摩登商旅全新体验，令您的每一次出行都精力充沛、高效顺利，收获成功。

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总体

4 分 - 总分为 5

Good Experience

来自 Prud 从 Australia

Overall experience was good, Front Desk Staffs are friendly and efficiently, especially the lady with eyeglass who assist us for check in (sorry I'm forgot her name).

Only one issue, I was surprised hotel have hair straightener for borrow, however the hair straightener it doesn't work.

GreaterChina

Hotel Staff

已发布 2025年1月15日

Dear Prud,

Thank you for choosing Crowne Plaza Shenzhen Nanshan.

We are sorry for any inconvenience may caused. Please kindly advise us if you would prefer to share your feelings and advice. We will certainly take your feedback into consideration as we continually work to improve our offerings to please all our guests. We value your patronage and hope to have the opportunity to better serve you in the future and restore your confidence in our hotel.

Sincerely,
Shelly
Digital Manager
0755-86328888
shelly.xiao@cpshenzhennanshan.com

0 点

0/ 0的投票认为这条意见有用。

Crowne Plaza Hotels & Resorts Shenzhen Nanshan

酒店坐落于深圳市南山区深南大道与科苑路交汇处，地处深圳高新科技园区腹地，毗邻深圳的科研、教育、文化及体育中心。距离深圳宝安国际机场20公里、深圳湾口岸4.5公里，与深圳地铁1号线、13号线深大站D出口无缝连接，可坐地铁直达深圳湾口岸。靠近深圳大学及高新技术工业园区，身在此处，感受文化与科技前沿的深圳气息。酒店拥有307间宽敞雅致的套房及客房，3间特色风格主题的餐厅及皇冠假日贵宾酒廊，以及1400 平方米的灵活的会议场地供您选择。以专业、高效、灵活和彰显人性化的服务理念从细微之处关注您有效平衡工作与生活的需求，为您打造高端摩登商旅全新体验，令您的每一次出行都精力充沛、高效顺利，收获成功。

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总体

5 分 - 总分为 5

Amazing hotel and staff

来自 Miguel 从 Shenzhen

I booked 4 roomes for 3 nights as a staycation with my family that came to visit us here in Shenzhen. The building and the facilities are immaculate. The views from the lobby, pool and rooms are impressive. Breakfast is superb, a big shout-out to the pastry chef who is preparing some of the best croissants and danish that I have ever eaten in a 5 star hotel. Not to forget the swimming-pool, with such amazing views and the "I❤️SZ" huge sign to take fun selfies. But the best attribute of this hotel is the staff. From bell boys to managers, all off them are super nice and very well trained. In my interactions with staff members, they were always smiling, with a very proactive attitude, every time I could feel their smiles were true and genuine and that they love thier job. Just to mention a few:
- Felix, in the reception made a perfect room allocation for all of us and offered avery cretive solution to make up for the waiting time while the roomes were being cleaned upon check-in.
in the executive lounge, Lena, Carl, Sunny and Tina, made us feel at home every single moment, paying attention to every detail. All of them are super professional and most important, so nice! I live in Shenzhen, and Im already planning my next stay.
Thanks so much for such a true genuine hospitality!

GreaterChina

Hotel Staff

已发布 2025年1月15日

Dear Miguel,

Thank you for choosing Crowne Plaza Shenzhen Nanshan. We sincerely appreciate your recognition and praise. It encourages us a lot. We value your patronage and hope to have the opportunity to better serve you in the future and restore your confidence in our hotel.

Sincerely,
Shelly
Digital Manager
0755-86328888
shelly.xiao@cpshenzhennanshan.com

0 点

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Holiday Inn Express Jiuzhaigou

九寨沟智选假日酒店诚邀您在到访九寨沟时获享舒适与便利。酒店地理位置优越，位于九寨沟景区附近，毗邻九寨沟国家5A级旅游景区，。步行仅需10分钟即可到达九寨沟景区入口。尽情享用设有中西式菜肴的每日免费自助早餐。无论是假期，还是公务，您到访九寨沟时请下榻九寨沟智选假日酒店。

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总体

5 分 - 总分为 5

Good

来自 Huahua 从 Chengdu

Good location and service. It is very near to the Jiuzhaigou, also very convenient to take a bus to the train station.

GreaterChina

Hotel Staff

已发布 2025年1月15日

Dear Guest,

Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our location and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.

Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Sincerely,
IHG Social Listening Team

0 点

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Crowne Plaza Hotels & Resorts Shenzhen Nanshan

酒店坐落于深圳市南山区深南大道与科苑路交汇处，地处深圳高新科技园区腹地，毗邻深圳的科研、教育、文化及体育中心。距离深圳宝安国际机场20公里、深圳湾口岸4.5公里，与深圳地铁1号线、13号线深大站D出口无缝连接，可坐地铁直达深圳湾口岸。靠近深圳大学及高新技术工业园区，身在此处，感受文化与科技前沿的深圳气息。酒店拥有307间宽敞雅致的套房及客房，3间特色风格主题的餐厅及皇冠假日贵宾酒廊，以及1400 平方米的灵活的会议场地供您选择。以专业、高效、灵活和彰显人性化的服务理念从细微之处关注您有效平衡工作与生活的需求，为您打造高端摩登商旅全新体验，令您的每一次出行都精力充沛、高效顺利，收获成功。

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总体

5 分 - 总分为 5

A very nice stay

来自 Peter888 从 Hong Kong

This is my fourth time staying here in 2024.

This time I would like to commend the team work at the hotel. When I asked the housekeeping lady to change the towels, she found some noise coming from the air conditioner (not disturbing though). I went up for our breakfast at 9, and when I returned to my room, I found the maintenance had just finished fixing the air-conditioner, and he told me that it's alright. This is very nice team work. From house-keeping, maintenance and management. Very nice coordination indeed.

Just one more thing. If the hotel can offer packages including buffet dinners, that would be lovely.

GreaterChina

Hotel Staff

已发布 2025年1月15日

Dear Peter,

Thank you for choosing Crowne Plaza Shenzhen Nanshan. We sincerely appreciate your recognition and praise. It encourages us a lot. Well noticed your advise on room packages, we will certainly take your feedback into consideration as we continually work to improve our offerings to please all our guests.
We value your patronage and hope to have the opportunity to better serve you in the future and restore your confidence in our hotel.

Sincerely,
Shelly
Digital Manager
0755-86328888
shelly.xiao@cpshenzhennanshan.com

0 点

0/ 0的投票认为这条意见有用。

Crowne Plaza Hotels & Resorts Shenzhen Nanshan

酒店坐落于深圳市南山区深南大道与科苑路交汇处，地处深圳高新科技园区腹地，毗邻深圳的科研、教育、文化及体育中心。距离深圳宝安国际机场20公里、深圳湾口岸4.5公里，与深圳地铁1号线、13号线深大站D出口无缝连接，可坐地铁直达深圳湾口岸。靠近深圳大学及高新技术工业园区，身在此处，感受文化与科技前沿的深圳气息。酒店拥有307间宽敞雅致的套房及客房，3间特色风格主题的餐厅及皇冠假日贵宾酒廊，以及1400 平方米的灵活的会议场地供您选择。以专业、高效、灵活和彰显人性化的服务理念从细微之处关注您有效平衡工作与生活的需求，为您打造高端摩登商旅全新体验，令您的每一次出行都精力充沛、高效顺利，收获成功。

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总体

4 分 - 总分为 5

comfortable bed

来自 minlar 从 Nanjing China

very softly, good sleep .The view is wondeful, and it is a quite room.

GreaterChina

Hotel Staff

已发布 2025年1月15日

Dear Minlar,

Thank you for choosing Crowne Plaza Shenzhen Nanshan. We sincerely appreciate your recognition and praise. It encourages us a lot. We value your patronage and hope to have the opportunity to better serve you in the future and restore your confidence in our hotel.

Sincerely,
Shelly
Digital Manager
0755-86328888
shelly.xiao@cpshenzhennanshan.com

0 点

0/ 0的投票认为这条意见有用。

Hotel Indigo Guangzhou Haixinsha

广州海心沙英迪格酒店坐落于海心沙岛东区，三面环水，繁花映目，自然人文景观与城市律动美不胜收，是一个不可错过的度假胜地，并可作为探索热门打卡地（例如广州塔、广东博物馆及广州大剧院等）的起点。您可沿着江边漫步，领略珠江两岸旖旎风光和动感韵律，于此处开启羊城之旅。待您休憩于酒店时，您可在酒店的屋顶酒吧享受松弛一刻，也可在舒适的客房中休息，发掘岭南水乡文化和海心沙独特风情融合的设计元素。

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总体

4 分 - 总分为 5

Eventhough the cleaness

来自 Jackie17

My husband strongly recommend this place. Meaning that except for the cleaness, there was almost no flaw on the property. Worth to the brand, indigo

Sail, the restaurant, concierge, thanks to Oscar Ji, the concept of the hotel room, social hour, the view of the canton tower, nothing can be complaint at all but the cleaness level was fat behind expected.

Hope the hotel advance the cleaness so I could visit again when I come to Guangzhou again!

GreaterChina

Hotel Staff

已发布 2025年1月15日

Thank you for choosing Hotel Indigo Guangzhou Haixinsha and taking time to share with us about your experience. We are sorry to hear that the stay experience did not meet your expectations.

We apologize for the inconvenience that occurred, and we strive to ensure an enjoyable stay for all our guests. Your feedback helps us to achieve that goal. Our hotel management team is actively collaborating with relevant departments to address the concerns and improve the overall guest experience continuously.

We look forward to the opportunity to welcome you back in the future and offer an enhanced staycation experience for your enjoyment.

Best regards,

Hotel Indigo Guangzhou Haixinsha

0 点

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Hotel Indigo Guangzhou Haixinsha

广州海心沙英迪格酒店坐落于海心沙岛东区，三面环水，繁花映目，自然人文景观与城市律动美不胜收，是一个不可错过的度假胜地，并可作为探索热门打卡地（例如广州塔、广东博物馆及广州大剧院等）的起点。您可沿着江边漫步，领略珠江两岸旖旎风光和动感韵律，于此处开启羊城之旅。待您休憩于酒店时，您可在酒店的屋顶酒吧享受松弛一刻，也可在舒适的客房中休息，发掘岭南水乡文化和海心沙独特风情融合的设计元素。

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总体

3 分 - 总分为 5

Central heating is a problem

来自 jjjlai 从 Hong Kong

I regret to say that our recent stay at your hotel was very disappointing due to issues with the central heating system.

The room was excessively hot, making it impossible for us to sleep. Despite several calls to your staff, the assistance we received was inadequate. On the first night, we were advised to turn off the A/C, which helped slightly. However, on the second night, despite it being our second call, the staff offered no in-person support and could only provide an air purifier, which was too noisy and ineffective in cooling.

On the third morning, we complained again at the front desk and were offered a thinner blanket, but an electric fan was not available. By checkout on the fourth afternoon, the room was once again uncomfortably hot, and I estimate the temperature was around 28°C.

I understand similar issues occurred with friends who stayed at a different hotel chain, where they received a movable A/C and small treats as compensation. While I am not asking for treats, I expected better service and attention from your team, such as simply checking on us in person during our stay.

GreaterChina

Hotel Staff

已发布 2025年1月15日

Thank you for choosing Hotel Indigo Guangzhou Haixinsha and taking time to share with us about your experience. We are sorry to hear that the stay experience did not meet your expectations.

We apologize for the inconvenience that occurred, and we strive to ensure an enjoyable stay for all our guests. Your feedback helps us to achieve that goal. Our hotel management team is actively collaborating with relevant departments to address the concerns and improve the overall guest experience continuously.

We look forward to the opportunity to welcome you back in the future and offer an enhanced staycation experience for your enjoyment.

Best regards,

Hotel Indigo Guangzhou Haixinsha

0 点

0/ 0的投票认为这条意见有用。

Hotel Indigo Guangzhou Haixinsha

广州海心沙英迪格酒店坐落于海心沙岛东区，三面环水，繁花映目，自然人文景观与城市律动美不胜收，是一个不可错过的度假胜地，并可作为探索热门打卡地（例如广州塔、广东博物馆及广州大剧院等）的起点。您可沿着江边漫步，领略珠江两岸旖旎风光和动感韵律，于此处开启羊城之旅。待您休憩于酒店时，您可在酒店的屋顶酒吧享受松弛一刻，也可在舒适的客房中休息，发掘岭南水乡文化和海心沙独特风情融合的设计元素。

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总体

3 分 - 总分为 5

Service need to be improve

来自 Amiw

This was the second time I stayed in this hotel. The staff at the front desk was OK, much better than last time. The lady check in staff was cool last time. This time I got upgraded from balcony room to suites room, it was a little bit bigger than the balcony room, however I’d like the room with balcony instead of without balcony but just a little bit bigger which the check in staff didn’t tell me . I knew it when I entered the room but I didn’t ask for room change since I was very tired after a long journey. The breakfast price is not worth as Intercontinental Guangzhou Exhibition Centre, however the staff in the restaurant was helpful and nice compared with the front desk staff in this hotel.

On the other hands, few days before I check in, I called to IHG hotline to get contact with the front desk or concierge since I had some stuff going to delivery to me by SF to the hotel. The IHG hotline said they were unable to contact the hotel for me, even I asked for hotel front desk email address, the staff can only provide reservations email with cool and unhelpful attitude. Finally I sent an email to the reservation, asked them forward to front desk, however I got ZERO reply, obviously they ignored my email as I found the front desk had no idea about that issue.

Free drinks and snacks in FLOW is good, I enjoyed it very much.

I did not try the free antique car since the front desk staff didn’t tell me how I can use it. The bell boy / ambassador were not very bad but need improve, they were not always stand by at the main entrance and not very helpful compared with other 5 stars hotel, such as they didn’t assist guests get on and off the car by open and close the door.

I came to celebrate me and my husband birthday this time, however hotel didn’t provide any birthday amenities to us.

GreaterChina

Hotel Staff

已发布 2025年1月15日

Thank you for choosing Hotel Indigo Guangzhou Haixinsha and taking time to share with us about your experience. We are sorry to hear that the stay experience did not meet your expectations.

We apologize for the inconvenience that occurred, and we strive to ensure an enjoyable stay for all our guests. Your feedback helps us to achieve that goal. Our hotel management team is actively collaborating with relevant departments to address the concerns and improve the overall guest experience continuously.

We look forward to the opportunity to welcome you back in the future and offer an enhanced staycation experience for your enjoyment.

Best regards,

Hotel Indigo Guangzhou Haixinsha

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Crowne Plaza Hotels & Resorts Huangshan Yucheng

黄山昱城皇冠假日酒店作为黄山市的首家国际酒店品牌的休闲度假会议型酒店，致力提供高品质会务、商旅、度假服务。酒店矗立在风光旖旎的新安江畔，凭借独特风格的建筑、现代徽派的环境、技术领先的设施以及周到细致的服务，被评为“大黄山高端商务会奖基地“，也是黄山“国际会客厅”建设的形象窗口。酒店距黄山高铁北站仅25分钟，同时离高速3出入口仅2分钟车程，自驾驱车在60分钟内便可轻松到达黄山风景区、徽州古城、黟县西递宏村等5A景区，地理位置十分优越！

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总体

5 分 - 总分为 5

服务细致入微

来自 llll

非常完美的入住体验，我遇到酒店的所有员工都非常热情礼貌，尤其是礼宾员洪年高，给我提供了很多帮助

GreaterChina

Hotel Staff

已发布 2025年1月15日

尊敬的客人：
您好！衷心感谢您对我们酒店的高度评价。我们始终致力于为每一位宾客打造卓越的入住体验，您的满意就是对我们最大的肯定。
礼宾员洪年高能够得到您的特别称赞，我们深感欣慰。他一直以专业、热情的服务态度为宾客排忧解难，我们会将您的认可传达给他，激励他继续保持。
期待您的再次光临，我们将一如既往地为您提供最优质的服务，让您每次入住都能感受到家一般的舒适与温暖。

0 点

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Crowne Plaza Hotels & Resorts Huangshan Yucheng

黄山昱城皇冠假日酒店作为黄山市的首家国际酒店品牌的休闲度假会议型酒店，致力提供高品质会务、商旅、度假服务。酒店矗立在风光旖旎的新安江畔，凭借独特风格的建筑、现代徽派的环境、技术领先的设施以及周到细致的服务，被评为“大黄山高端商务会奖基地“，也是黄山“国际会客厅”建设的形象窗口。酒店距黄山高铁北站仅25分钟，同时离高速3出入口仅2分钟车程，自驾驱车在60分钟内便可轻松到达黄山风景区、徽州古城、黟县西递宏村等5A景区，地理位置十分优越！

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总体

5 分 - 总分为 5

服务细致入微

来自 llll

非常完美的入住体验，我遇到酒店的所有员工都非常热情礼貌，尤其是礼宾员洪年高，给我提供了很多帮助

GreaterChina

Hotel Staff

已发布 2025年1月15日

亲爱的客人：
读着您的留言，如沐春风，满心都是温暖与感动。在这方小小的酒店天地里，每一位员工都怀揣着对服务的热忱，渴望为每一位像您这样的旅人，营造一片温馨的栖息之所。
礼宾员洪年高，他是这份温暖的传递者之一，用自己的热情与专业，为您的旅途增添了一抹亮色。您的肯定，是对他，也是对我们所有人坚守的最美馈赠。
我们深知，每一次相遇都是难得的缘分。期待在未来的时光里，能继续与您相伴，在这纷繁世界中，为您留存一份独属于我们酒店的宁静与美好。

0 点

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