Dear guests, thank you very much for choosing to stay at Holiday Inn Shanghai Hongqiao West , and you have given us good comments and feedback. Thank you for choosing to stay with us. The hotel is located in the beautiful Qingpu Xujing, located in the Hongqiao hub, close to the National Convention and Exhibition Center, convenient transportation is one of our advantages. The rooms are equipped with large floor-to-ceiling Windows overlooking the beautiful scenery, providing guests with spacious and bright visual enjoyment. If you need any help during your stay, you can call the Guest Service Center at any time. Thank you for your recognition of the hotel breakfast and service, we are committed to providing guests with the service at home, thank you again for your choice and recognition of our hotel, looking forward to your next visit. - Hotel General Manager
I really enjoyed my stay at Moonlight City with Indigo during my vacation. The front desk was very friendly and responsive and made sure all the service was arranged perfectly. The hotel is ideally located and the room is incredibly comfortable, which made it very convenient for sightseeing and relaxing. The hotel also offered a variety of perfect amenities. Overall, the stay at Lijiang IHG was the perfect blend of comfort and luxury. Would definitely recommend this hotel to anyone who plans to visit the Moonlight City.
Thank you for choosing to stay at Hotel Indigo Diqing Moonlight City. Adhering to IHG's "True Hospitality" philosophy, we sincerely hope that every moment of your journey is enhanced by our attentive care for "every meal, every stay, every step." Your affirmation is the driving force behind our continuous improvement in service quality and the creation of inspiring services. The hotel is built on a hillside, and from most places within, guests can overlook the entirety of Dukezong Ancient Town. Our designers draw inspiration from the culture of Shambhala, sketching a "Moonlight City" within the architecture, crafting a residence that combines Tibetan charm with modern comfort for guests traveling to Diqing.
Thank you again for your sharing, and we sincerely look forward to your next visit to encounter more beautiful neighborhood stories! Tashi Delek!
enjoyed the upgraded rooms from the front. nice lake view from the windows both from the room and lounge. the elevator is also keep a privacy circumanstance, which is friendly to an 'I' people. Really recommend this hotel for the stay in Suzhou.
Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our hotel's lake view room and lounge, elevator made your visit enjoyable. Our hotel locates in the CBD area with many restaurants and shopping malls, and is also next to the beautiful Jinji Lake, which makes it the ideal place for both business and leisure guests. Feedback such as yours is the biggest recognition to us all. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to InterContinental Suzhou in the near future! General Manager David Guo
enjoyed the upgraded rooms from the front. nice lake view from the windows both from the room and lounge. the elevator is also keep a privacy circumanstance, which is friendly to an 'I' people. Really recommend this hotel for the stay in Suzhou.
Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our hotel's lake view room, lounge, privacy of the elevator have made your visit enjoyable. Our hotel locates in the CBD area with many restaurants and shopping malls, and is also next to the beautiful Jinji Lake, which makes it the ideal place for both business and leisure guests. Feedback such as yours is the biggest recognition to us all. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to InterContinental Suzhou in the near future! General Manager David Guo
Thank you for your feedback. We appreciate your loyalty as an IHG® One Rewards Club member.
We understand and apologize for the inconvenience caused by the location and road maintenance. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Again, thank you for choosing HUALUXE, and if I can be of assistance to you, please contact me directly at +86-755-27896666 or angie.chen@ihg.com.
Sincerely, Angie Chen Hotel General Manager angie.chen@ihg.com
Although the location of this hotel is not very convenient and the room is slightly smaller than those in other Hualuxe Hotels, the attentive and friendly service from the staff, along with the elegant and comfortable decor in both the rooms and public areas, easily makes these minor flaws feel negligible. Every staff member I and my wife encountered had a sincere and warm attitude, which I believe stems from their dedication and passion for their work.
From the moment we entered the hotel, the concierge, Alan, promptly assisted us with the check-in process. Since we arrived early and the room was not ready, he generously provided us with two welcome drink vouchers, allowing us to sit and relax in the bar next to the lobby while savoring our drinks as we waited for the room to be prepared. About ten minutes later, he returned to inform us that our room was ready, and we could head up anytime after enjoying our beverages.
While the room was not large, the furnishings reflected the designer’s appreciation for Chinese aesthetic culture, exuding a subtle and elegant atmosphere. The integration of Chinese cultural elements in the decor enhances the overall sojourn experience.
For dinner, we dined at the Chinese restaurant, Cai Feng Lou 釆丰樓, where the restaurant manager, Wendy, was kind and attentive, personally explaining each dish to us. Her attention given to the presentation and explanation of dishes adds to the overall enjoyment of the meal. The exquisite and delicious food, with the quintessential ambiance, provided us with an enjoyable dining experience.
When it was time to say goodbye, Alan not only arranged a taxi for us but also personally escorted us to the car. Before we left, he surprised us with a small gift as a keepsake, which perfectly capped off our stay.
Final thoughts: The level of personal service provided by the staff, such as Wendy and Alan, significantly contributes to a memorable stay, making guests feel valued and appreciated.
The thoughtful gestures, like the welcome drinks and farewell gift, demonstrate the hotel's commitment to exceptional customer service and creating lasting memories for guests
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® One Rewards Club member.
HUALUXE brand draws inspiration from local traditional cultural elements and interprets them with contemporary design. The five aspects—architecture, garden, craftsmanship, cuisine and culture—allow guests to experience the concept of "Live the Chinese Aesthetics Lifestyle" within the hotel. We enthusiastically deliver on the art of Chinese hospitality and warmly welcomes business elites, cultural enthusiasts, and vacationers to appreciate and enjoy the Chinese aesthetics.
I am really so pleased to hear you and your wife enjoyed your stay with us, and thank you so much for your affirmation and encouragement. It's really something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely, Angie Chen Hotel General Manager angie.chen@ihg.com
I stayed at the InterContinental Shanghai Ruijin for two nights and had a great experience overall. The hotel is elegant, and the staff were amazing—polite, attentive, and very helpful. Being upgraded to a suite was a wonderful surprise, and the room was spacious and well-equipped. That said, there are a couple of areas to improve. The shower had an unpleasant odor from the drain, and the room was a bit too warm, with ventilation not helping much. Also, the staff still use paper notes for services like booking transportation, which sometimes caused confusion between shifts. Despite these small issues, I had a lovely stay and would happily recommend this hotel. The service and overall experience were excellent!
Dear Mr Li, Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you like our location convenient and enjoyed the extensive gardens and historic ambiance. And thank you for your compliments of our service. We have taken special noticed at your comments about the rooms and paper notes, We will work on with my team and ensure those concern areas will be rectified. We look forward to welcoming you back to our hotel again. Best regards, InterContinental Shanghai Ruijin
I stayed at the InterContinental Shanghai Ruijin for two nights and had a great experience overall. The hotel is elegant, and the staff were amazing—polite, attentive, and very helpful. Being upgraded to a suite was a wonderful surprise, and the room was spacious and well-equipped. That said, there are a couple of areas to improve. The shower had an unpleasant odor from the drain, and the room was a bit too warm, with ventilation not helping much. Also, the staff still use paper notes for services like booking transportation, which sometimes caused confusion between shifts. Despite these small issues, I had a lovely stay and would happily recommend this hotel. The service and overall experience were excellent!
Dear Mr Li, Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you like our location convenient and enjoyed the extensive gardens and historic ambiance. And thank you for your compliments of our service. We have taken special noticed at your comments about our rooms and paper notes, We will work on with my team and ensure those concern areas will be rectified. We look forward to welcoming you back to our hotel again. Best regards, InterContinental Shanghai Ruijin
Exceptional Stay at InterContinental Shenzhen Dameisha Resort
来自Lucas从Braunschweig
I recently had the pleasure of staying at the InterContinental Shenzhen Dameisha Resort, and I must say it was an unforgettable experience. The hotel offers a serene and luxurious atmosphere, but what truly made my stay remarkable was the exceptional service provided by the staff, especially the Duty Manager, Helena.
Helena and her team demonstrated an unparalleled commitment to guest satisfaction. They were not only attentive and thoughtful but also highly efficient in resolving issues. One standout moment during my stay was when they promptly addressed an incident involving unauthorized commercial photo shoots on the premises. This proactive approach ensured the hotel maintained its peaceful and relaxing ambiance, creating an excellent environment for all guests to enjoy.
The professionalism and dedication shown by Helena and the staff reflect the high standards of the InterContinental brand. Their ability to prioritize guests' needs while maintaining the integrity of the hotel's environment made my experience truly special.
I highly recommend the InterContinental Shenzhen Dameisha Resort to anyone looking for a perfect blend of luxury, comfort, and outstanding service. A heartfelt thank you to Helena and the entire team for their exceptional efforts! I look forward to returning soon.
Dear Guest, We are truly honored and delighted to receive your glowing review of your recent stay at InterContinental Shenzhen Dameisha Resort. Your kind words mean the world to us, and we are overjoyed to hear that your experience with us was unforgettable. At our resort, we strive to create a haven of serenity and luxury for our guests, and it's rewarding to know that we met your expectations in this regard. However, nothing makes us prouder than to hear that our team, especially Helena, played a significant role in making your stay remarkable. Helena and her team are dedicated to ensuring the highest level of guest satisfaction. Their attentiveness, thoughtfulness, and efficiency are hallmarks of our service philosophy, and we are glad that these qualities shone through during your stay. The incident you mentioned regarding the unauthorized commercial photo shoots was indeed a priority for us, and we are pleased that our prompt action contributed to maintaining the peaceful and relaxing atmosphere of the hotel. Your recognition of our team's professionalism and dedication is a testament to the hard work and commitment of every staff member at the resort. We take great pride in upholding the high standards of the InterContinental brand, and your feedback reaffirms our commitment to providing exceptional service. We sincerely appreciate your high recommendation of our resort. Your words are a powerful endorsement, and we are confident that they will inspire other travelers to choose us for their next getaway. Once again, thank you for your heartfelt praise and for choosing InterContinental Shenzhen Dameisha Resort. We are eagerly looking forward to your next visit, and we promise to continue delivering the same level of excellence that you have come to expect from us. Warm regards, The Management Team of InterContinental Shenzhen Dameisha Resort