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Dear Ryley89, Thank you for visited Crowne Plaza Macau and thank you for your comment about for stay here, We hope to welcome you back soon for an even better experience! Marketing and Communications Team
Thank you for choosing Crowne Plaza Shenzhen Nanshan. We sincerely appreciate your recognition and praise. It encourages us a lot. We value your patronage and hope to have the opportunity to better serve you in the future and restore your confidence in our hotel.
Sincerely, Shelly Digital Manager 0755-86328888 shelly.xiao@cpshenzhennanshan.com
I have stayed at this property many times before, however, this stay was one for the books. I was on a business trip during this stay and my birthday happened to fall on the day of my stay. Without my knowledge, the staff had prepared a special traditional birthday noodle dish for me at their daily cocktail hour. Unfortunately, I was at a dinner meeting, so I missed the cocktail hour that day. After returning to my room later that night, I received a call on the room phone with a summary of the birthday noodle dish at cocktail hour and how they noticed I didn't show up that night. So, to make up for me missing the noodle dish, they conjured up a birthday cake with candles and delivered it to my room so that I could have a birthday!!! What else do I need to say.....this is way over and beyond what is expected and honestly probably the most memorable birthday so far. A big shout out to GM Lisa Chen for building an excellent team! Thank you to everyone at Holiday Inn HongQiao!!
Thank you for sharing such a heartfelt and extraordinary experience about your recent stay at Holiday Inn Shanghai Hongqiao. We are truly honored to have been part of your special day and delighted to hear that our team could make your birthday so memorable.
It warms our hearts to know that the thoughtful gestures, from the birthday noodle dish to the surprise cake delivered to your room, left such a lasting impression. Going above and beyond for our valued guests is a core part of our philosophy, and it’s incredibly rewarding to hear that our efforts made this your most memorable birthday yet.
Your kind words about the team and our service are greatly appreciated, and I’ll be sure to pass along your compliments to everyone involved. We look forward to welcoming you back for many more wonderful stays in the future!
Thank you for your recent stay at HUALUXE Xiamen Haicang Harbour View. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
I had trouble finding the shuttle bus and then finally took normal taxi which was 23 RMB so not bad. Hotel is clean and room was comfortable and clean, good sleep. Arriving late only option was cheap buffed dinner which was quite low quality but decent. Would be nice to have some nice food and maybe a drink after a long flight. Shuttle but to airport in the morning was perfect. I did not take breakfast.
Dear guest, first, I'm truly sorry you had a tough time locating the shuttle bus. But I'm glad the taxi fare was reasonable. I'm overjoyed that our clean and comfortable rooms gave you a good night's sleep. I understand your disappointment with the late - arrival dinner options; we'll strive to offer more appealing choices. It's wonderful to hear the morning shuttle to the airport was perfect. We hope you'll give us another chance to serve you better on your next long - flight journey, perhaps with a more satisfying meal and a welcoming drink. Safe travels!
Comfortable room, good staff good breakfast - quiet in spite of proximity to airport - room had all you need but would like access to world news & better WiFi
Dear guest, it warms my heart to know you found the room comfortable, our staff commendable, and the breakfast good. Isn't it a marvel that despite our nearness to the airport, you experienced tranquility? However, I deeply understand your desire for access to world news and better WiFi. We're constantly striving to enhance our services, and your feedback is a guiding star for us. We'll do everything in our power to improve these aspects. Thank you for choosing us, and we look forward to welcoming you back with an even better experience. Safe travels!
Dear guest, thank you for your kind feedback. I'm truly sorry that the highway traffic disrupted your rest. Your suggestion to upgrade the soundproof glass is a brilliant one. We'll seriously consider this and take steps to improve the situation. We're committed to providing you with a more peaceful and comfortable stay next time. Safe travels!
My stay at this property was absolutely wonderful! The room was very comfortable, and the bed was soft and perfect for a great night's sleep. The staff were incredibly friendly and attentive, always responding promptly to my needs. The cleanliness was impeccable, with everything in the room neat and spotless. The food and beverage service was also excellent, offering a wide variety of delicious options. Overall, this is a hotel I highly recommend, and I will definitely choose it again for future stays!
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® One Rewards member.
I am really so pleased to hear you enjoyed your stay with us, and thank you so much for your affirmation and encouragement. It's really something our staff takes great pride in, so we value your feedback.
HUALUXE enthusiastically delivers on the art of Chinese hospitality, which is centred on "eating" and "meeting." And HUALUXE brand draws inspiration from local traditional cultural elements and interprets them with contemporary design. The design philosophy of “Live the Chinese Aesthetics Life”is reflected in every aspect of the hotel. Guest rooms are inspired by the Shenzhen Shatoujiao Fish Lanten Dance, blending elegant oriental aesthetics with metal fish lanten silhouettes. The 242 rooms and suites feature panoramic floor-to-ceiling windows with a mix of views that include sunsets, seascapes, park scenery and airplanes taking off and landing. All rooms feature premium brand mattresses, luxurious bathroom amenities and globally renowned spa brand bath products. A selection of tea bags paired with HUALUXE’s custom Chinese tea sets further add a touch of elegance to your journey, while aromatic drip coffee is also provided to add warmth. We enthusiastically deliver on the art of Chinese hospitality and warmly welcomes business elites, cultural enthusiasts, and vacationers to appreciate and enjoy the Chinese aesthetics.
We hope you will visit us again.
Sincerely, Angie Chen Hotel General Manager angie.chen@ihg.com