Dear guests, thank you very much for choosing to stay at Holiday Inn Shanghai Hongqiao West Jiao, and you have given us good comments and feedback. Thank you for choosing to stay with us. The hotel is located in the beautiful Qingpu Xujing, located in the Hongqiao hub, convenient transportation is one of our advantages. The rooms are equipped with large floor-to-ceiling Windows overlooking the beautiful scenery, providing guests with spacious and bright visual enjoyment. If you need any help during your stay, you can call the Guest Service Center at any time. Thank you for your recognition of the hotel service, we are committed to providing guests with the service at home, thank you again for your choice and recognition of our hotel, looking forward to your next visit. - Hotel General Manager
I'm thrilled about the newly opened Hualuxe in Shenzhen! The experience has been truly amazing. Although the lounge isn't open yet, the afternoon tea and happy hour more than make up for it—they're absolutely satisfying. I particularly enjoyed the noodles. The front desk staff, Haiyu, has been incredibly polite, friendly, and helpful. I'll definitely be back, and I highly recommend this place to all IHG Club members.
Warmly greetings from HUALUXE Shenzhen bao'an, thank you so much for your review and recommendation of our hotel. We appreciate your loyalty as a Platinum Elite of IHG® One Rewards.
I am so pleased to hear you enjoyed your stay with us. It's really something our staff takes great pride in, so we value your feedback. Thank you for your understanding for the lounge, we will open it next month, and our executive room and suite guests will enjoy the club lounge benefits, for examples, buffet breakfast, all-day coffee, tea and soft drinks, Afternoon Tea and Happy Hour.
HUALUXE enthusiastically delivers on the art of Chinese hospitality, which is centred on "eating" and "meeting." This is evident in Mian+ restaurant, which remains open until 0 a.m., offering guests the chance to experience the charm of Chinese late-night snacks and authentic local noodles. We warmly welcomes business elites, cultural enthusiasts, and vacationers to appreciate and enjoy the Chinese aesthetics.
We are looking foward to seeing you.
Sincerely, Angie Chen Hotel General Manager angie.chen@ihg.com
Generally, it is good as usual but just a bit surprise that key account manager not able to remember a regular business travellers. No alternative option given when rooms are full.
Dear Mr. Ong Thank you for your feedback! We’re glad to hear that you are generally satisfied with our service. Regarding your comment about our One Reward Members, we will improve communication and ensure our team pays more attention to the needs of loyal guests. Additionally, we’ll work on providing better alternatives when rooms are full. We look forward to welcoming you back soon!
The hotel room itself was satisfactory, but several significant issues made our stay disappointing. The location is quite inconvenient, situated far from Shanghai's city center, which made exploring the city challenging.
While the room conditions met expectations, the service quality, particularly during breakfast, was well below standard. The breakfast cafeteria staff, especially one front desk attendant, displayed concerning unprofessional behavior. We were rudely demanded to show our room key upon entry, which, while a standard security measure, could have been handled with much more courtesy.
Most disturbing was the repeated interruption of our meal by the same staff member, who continuously approached our table in an intrusive manner. This made what should have been a relaxing breakfast experience quite uncomfortable and unpleasant.
Areas Needing Improvement: - Staff training in customer service, especially in the restaurant area - Professional conduct during guest interactions - Location considerations for travelers (significant distance from city center)
For travelers considering this property, I would recommend exploring other options closer to central Shanghai unless you have specific reasons to stay in this area.
Thank you for taking the time to tell us about your experience at InterContinental SHANGHAI WONDERLAND. I sincerely apologize that your experience fell short of expectations and that several aspects of your stay left you disappointed. Please allow me to address your concerns directly.
We understand that our location, being outside Shanghai’s city center, may pose challenges for guests wishing to explore the city’s main attractions. While this is one of our property’s characteristics, we strive to highlight the unique experience our location offers, such as its tranquility and proximity to nature. That said, we’ll continue to provide our guests with more detailed information and recommendations on transportation and planning city visits to make their stay more convenient.
I am truly sorry to hear about your disappointing experience during breakfast. We are taking immediate steps to retrain our staff on proper guest interaction and service etiquette to ensure a much more welcoming and respectful approach moving forward.
On a positive note, I am glad that you were satisfied with the cleanliness and maintenance of your room, as well as the amenities provided. Our housekeeping team works diligently to deliver a comfortable and clean environment for all our guests.
Again, please know that your feedback is extremely valuable to us. Should you plan a future visit, please do not hesitate to reach out to me directly so I can personally ensure your stay is exceptional. Please contact me directly at mike.zhuang@ihg.com Sincerely,
Dear guest, thank you very much for choosing Holiday Inn Qingdao City Centre and share your stay experience with us. Thank you for your support and recognition. Looking forward to your visit again and a higher evaluation from you. Best Wishes. Frank Wang, General Manager of Holiday Inn Qingdao City Centre
Great hotel and great management. Food quality and FO service is wonderful. Will strong recommend this hotel to my friends and colleges, hope more people will be well known about this property and Shijiazhuang!
Thank you very much for choosing InterContinental Shijiazhuang and sharing your feedback regarding your recent stay with us. We are delighted to know that you generally enjoyed your stay .We will continue to strive in delivering quality services.
Thank you again for your comment and look forward to welcoming you back in the near future.
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you encountered.
Please rest assured that your feedback has been shared with our culinary and operations teams for immediate review and improvement. We are committed to ensuring a comfortable dining environment and enhancing the quality and variety of our offerings to meet and exceed our guests’ expectations.
Your input is invaluable to us, and we hope to have the opportunity to welcome you back in the future.
Amazing place close to airport and great street food outside
来自menow从Brisbane, Australia
We travelled around China, Zhengzhou, Chengdu, ChongQing and finally transit in Guangzhou when we stayed at Crowne Plaza Huadu near the airport, before heading back to Brisbane. We were exhausted at the end of the trip and landed at Guangzhou at 2am. Upon arrival at the hotel, reception was super friendly and helpful. Assisted us in checking in, supplied us with water and still remained smiling at such hours. Next day, a staff called Stephen Meng, assisted us in delivering our purchase from Chengdu (that was pre arranged to be sent to the hotel for our pick up) to our room. Then giving us his valuable local advice where we can get good food from, shopping centres and laundry services nearby. He has made our trip super easy and memorable. Another reception also assisted us in booking our shuttle bus service to the airport the next day. Allowing us to have late check out so that we can have a quick shower before boarding the plane. I have travelled a lot and stayed at many hotels but not one has made such an impression on me. Well done staff and well done Crowne Plaza Guangzhou Huadu branch. Highly recommended and will be back. The Burdett family
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your highly recommendation and we look forward to your next stay with us in the near future. Sincerely, Eric Cheng General Manager
Very clean and comfortable stay and super location
来自Cife从Ashburn, VA
Please see my Google review This hotel is quite clean and very comfortable and offers great breakfast. Staff are very friendly and respectful and helpful. I would recommend this hotel and stay again and again
Thank you for choosing Holiday Inn Express Taichung Fengchia.
Thank you very much for taking the time to provide your valuable feedback.We are delighted to hear that your stay brought you a wonderful experience. We will continue to maintain and improve our standards and look forward to welcoming you again.