New hotel, polite staffs but need to have better training
来自PHAA从Taipei
New hotel that was establihsed back in late 2024, staffs are pretty nice in general but they need to be trained better... it was literally chaos at the lobby during check-in. Food is great, very good even during the happy hour. Room is nice but not super clean
Thank you for sharing your feedback about your recent stay at the InterContinental Taichung. We're glad to hear that you enjoyed the food, including during the happy hour, and that our staff was generally friendly. We truly appreciate your kind words.
However, we sincerely regret to learn about the chaos you experienced during check-in. As a new hotel, we are continuously working to improve our processes and staff training to ensure a smoother experience for our guests, and your feedback will help us in this effort.
We also regret to hear that the cleanliness of your room did not meet expectations. We will certainly share this with our housekeeping team to make sure we maintain the highest standards of cleanliness.
Thank you again for your valuable input, and we hope to welcome you back soon for a more seamless and comfortable stay.
Overall a brand new hotel with potential to offer good service however our room smelled really bad due to the new carpet and VOC remnants of the new furnitures. The price to stay in the executive floor to use the club lounge is not worthwhile as the good service is below average compared even with the restaurant insides the same hotel.
Thank you for sharing your feedback regarding your recent stay at Intercontinental Taichung. We’re glad to hear that you recognize the potential of our new property and appreciate the overall experience.
However, we sincerely regret to learn about the unpleasant odor in your room due to the new carpet and VOC remnants from the furniture. We have reported this matter to the relevant department for their attention.
We also regret that the service at the executive floor and club lounge did not meet your expectations. We strive to provide excellent service across all areas of the hotel, and your feedback will help us refine our offerings to ensure a more consistent experience in the future.
Thank you again for your valuable input. We hope to have the opportunity to welcome you back and provide a more comfortable stay.
Dear guests, thank you for staying at Holiday Inn Resort Sanya Bay and sharing your stay experience with us. Regarding the elevator cleaning issue you mentioned, we have reported it to the relevant department and will make the necessary changes. Every guest's opinions and suggestions are precious to us, and we will continue to improve and enhance them. Thank you again for your feedback. Holiday Inn Resort Sanya Bay wishes you all the best and looks forward to welcoming you again. General Manager: Jeff Guan
Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our hotel's location, spotless environment, lake view and staff made your visit enjoyable. Our hotel locates in the CBD area with many restaurants and shopping malls, and is also next to the beautiful Jinji Lake, which makes it the ideal place for both business and leisure guests. Feedback such as yours is the biggest recognition to us all. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to InterContinental Suzhou in the near future!
Thank you for taking the time to tell us about your experience at Holiday Inn SHANGHAI HONGQIAO CENTRAL.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 862122161808 or fo.mgr@holidayinn-shhqc.com.cn.
The staff has been very nice, helpful, motivated and knowledgeable. Kudos to the doormen, to reception, to housekeeping, to restaurant and to Club lounge staff.
However we were appalled by the state of the hotel especially main lobby/reception area, 45th floor restaurant, Club lounge and the room. They are in desperate need of better maintainence and/or renovation. Stains on the main lobby carpet, on the ceiling, light fixtures looking like they are going to fall off, stains on the curtains in the restaurant/club lounge, stains on the bathroom curtain in the bedroom, funky sewage smell in the bathroom, funky smelling carpet in the corridors all are not acceptable for an Intercontinental. We are used to better standards at the Intercontinental than that.
Management reached out to me and said they were planning to renovate over the next few years.
Thank you for taking the time to share your feedback regarding your recent stay at InterContinental Nanjing. We apologize that you were not satisfied during your stay . Regarding the issues with the hotel facilities, we appreciate your suggestions. We will keep making progress to ensure a comfortable and convenient environment for you. We sincerely hope to make up for the unpleasant experience we have caused you this time. If you have any plans to stay in our hotel again during your future travels, we will offer you special care to ensure that your stay is smoother and comfortable.
Excellent location near ChangFeng park Nice shopping and numerous food options across the street I enjoyed my morning walk around the ChangFeng Park, with many locals exercising and dancing as their morning routines. Very peaceful Staff at Hualoxe is extremely helpful and courteous. Mapping or location of the hotel is just a bit challenging; I believe Hualuxe may have been under a different hame and the mapping services have not updated such.
Thank you for taking the time to tell us about your experience at InterContinental NANJING.
The hotel stands in the commercial center of Nanjing City, nearly 450 meters high in the landmark building Zifeng Building, at the peak of the city, close to the Xuanwu Lake, Zijinshanshan scenic line, a distant view of the Yangtze River, feel the personalized and attentive service, and enjoy the quietness and comfort between the mountains and water city forests.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
I enjoyed everything about this hotel for our 1 night stay. The food at breakfast was amazing, dinner was hit and miss. The light show was nice and they treat members with status very nice here
Thank you for taking the time to tell us about your experience at InterContinental SHANGHAI WONDERLAND.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me directly at mike.zhuang@ihg.com.