Dear Guest, We are truly sorry to hear that your experience was not satisfactory. We understand that you may have had some difficulties during your stay, and we sincerely apologize for any inconvenience caused. Your feedback is important to us, and we will take it seriously to make improvements. We hope that despite this experience, you will give us another chance to serve you better in the future. Thank you for taking the time to share your thoughts with us. Best regards,IHG Social Listening Team
Stroboscopic external wall landscape lights were installed in the room, and the lamps were not concealed, and they were not covered, the wires were not exposed, there would be children curious contact, there was a safety risk, and the lamps stroboscopic also produced light pollution.If the hotel can not rectify, please watch the children to remind them to stay away from the lamps, close the curtains to avoid the lamps stroboscopic affect children's vision.
Dear guest, thank you for choosing to stay with us at InterContinental Hangzhou. Please accept our sincere apologies for any shortcomings during your stay. Your comments on the light have been shared with the related department. We will fix this issue and make sure everything in the room is safety. Please feel free to contact us if you have any questions or suggestions during your stay, we will try our best to do it. We look forward to seeing you again. Eric Kee General Manager
Dear guests, thank you for choosing to stay at Holiday Inn Express Hangzhou Westlake East. With a superior location, elegant environment, quality service and favorable price, we strive to offer the best value for money. The restaurant offers fresh and healthy ingredients, vegetable salad, seasonal fruits, healthy grains, crispy cereals, Chinese and Western snacks, congee with sauces, seasonal dishes, a variety of beverages and essential freshly brewed coffee, as well as specialty noodle stalls, which are nutritionally balanced and provide you with the energy to welcome a brand-new day. We look forward to meeting you again and wish you all the best!
We are a family of four and stayed at the Holiday Inn Express Jing’an while in Shanghai, which we enjoyed, so we decided to book the Holiday Inn Express Hangzhou Westlake East for our trip to Hangzhou. Our stay in Hangzhou was only for one night, and we rented two rooms. Unfortunately, one of the rooms had a cigarette smell (likely from a previous guest), so we informed the reception and asked to move rooms.
The receptionist initially mentioned that all rooms of the same standard were occupied and that a staff member would be sent to investigate. However, she called me back within seconds and said they had found another room for us. To our pleasant surprise, we were given an upgraded room!
While the hotel itself is older, we felt it was great value for the price. We were especially impressed with the customer service and how quickly they resolved the issue, as it was crucial for us due to my kids’ sensitivity to smoke.
A special mention to a staff member, Tiki Wei, who assisted us during check-out. While I’m not sure if she was the one who made the decision to move us or if it was another staff member, her professionalism and care left a positive impression.
The hotel’s location is very convenient—right across from the station, just two stops from West Lake (Xihu). There are restaurants downstairs, and the hotel breakfast was excellent, with attentive staff.
Thank you, Holiday Inn Express, for a pleasant stay. We would happily return the next time we visit Hangzhou!
Dear guests, I am very happy to be able to get your satisfied with the praise and enthusiastic to share your feelings! We understand that for travelers, sometimes the touching doesn't come from sudden surprises and romance, but from the meticulous care and concern in life, and we hope that our heart can make you gain a peace of mind. The hotel restaurant provides a rich Chinese and Western breakfast every day: a variety of hot and cold dishes, vegetable salad, freshly baked bread, and also added local snacks, and finally equipped with a cup of freshly brewed coffee, for you to energize the day full of energy. We are very happy that you are satisfied with your stay in the hotel, and warmly welcome you to stay here again, wishing you all the best!
Excellent experience for this 3 night stay in ChongQing. Nice location with beautiful view, clean room, modern interior design, delicious breakfasts, very friendly staff (specially Chen Xiaofang very helpful during breakfast time)!!
Dear Guest, Thank you for staying with us and sharing your experience with us! The hotel is a business brand managed by InterContinental Hotels Group. The hotel's fashionable and simple design style, international standards of product safety to create high-quality hardware facilities, is a wise choice for wise business and leisure travel guests traveling. The hotel is strategically located in the business district of Chongqing Nanbin Road, facing the Yangtze River, and east of the old Danzishi Street, Changjiahui Business District and Nanbin Road Scenic Spot, where the corridors of the guest rooms enjoy a peaceful and tranquil courtyard view. It is close to Chongqing Jiangbei International Airport and Chongqing North Railway Station. The hotel is close to Chongqing Nanshan Scenic Area, Laojun Cave Taoist Temple, Chongqing Liberation Monument, Chaotianmen Raffles City, Hongyadong Folk Customs Area, Jiangbei Grand Theater and other tourist attractions, to meet the needs of your business travel. Do service, in the smallest place to see the heart, we always observe carefully, keep a keen sense of touch to respond to the needs of guests, in your most need for you to create a perfect experience beyond expectations. We look forward to seeing you again and wish you success in your endeavors.
My daughter and I had a great 2-night stay here. She was very pleased when she saw the room. Frankly, the room far exceeded my own expectations. And the location too. At the end of our stay we both agreed the location was fantastic. We were away from the very crowded Hongyadong and Jiefangbei area. But a step outside the hotel meant we could stroll along the river and the view opposite is beautiful.
The staff were all friendly helpful, and courteous. Special thanks to Ms Chloe for her patience and enthusiasm in explaining and showing us the nearby attractions (the map is brilliant) and good restaurants. Thank you
Dear Guests, Thank you for choosing Holiday Inn Express Chongqing Nanbin Road and taking the time to share your experience. Our partners service efficient and professional, work to maintain a high degree of sensitivity, always do to the needs of guests as a service-oriented, think what you think, anxious you anxious, will not “let you waste your valuable time in endless waiting”, with the most enthusiastic reception, the most efficient business capacity to help you quickly to the room to rest and recuperate. The hotel is strategically located in the business district of Chongqing Nanbin Road, facing the Yangtze River, east of the old Danzishi Street, Changjiahui Commercial District and Nanbin Road Scenic Spot, with the corridors of the guest rooms enjoying a tranquil and comfortable courtyard view. It is close to Chongqing Jiangbei International Airport and Chongqing North Railway Station. The hotel is close to Chongqing Nanshan Scenic Area, Laojun Cave Taoist Temple, Chongqing Liberation Monument, Chaotianmen Raffles City, Hongyadong Folk Customs Area, Jiangbei Grand Theater and other tourist attractions, to meet the needs of your business travel. We sincerely look forward to welcoming you again next time, and wish you a pleasant journey!
Dear guests, we are very happy to be able to get your satisfied with the positive feedback and enthusiastic to share your feelings! We always try our best to provide perfect hospitality, we are very happy to see your satisfaction in the hotel, so that every guest to stay comfortable, comfortable is our goal all along! The hotel has always insisted on bringing guests a cost-effective experience, clean and tidy rooms, sophisticated facilities and equipment, as well as warm and meticulous service, both business and leisure travelers can relax and enjoy the safe, comfortable, warm and convenient accommodation experience provided by the brand of Holiday Inn Express. We sincerely look forward to seeing you again and wish you a pleasant journey!