Great location. Great service. Great breakfast. Great swimming pool. But really old and awful guest room… not functional sockets, smelly carpet, no auto toilet seat which is freezing cold in winter… If still no renovation, this only InterContinental Dalian has to offer discounted price to attract people…
Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Dalian.
We are delighted to know that you enjoyed your stay with us and that our convenient location, buffet breakfast and pool made your stay experience more memorable. We are also very glad to know that our guest relation service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.
We would like to take this opportunity to apologize for any inconvenience the room Sockets、carpet、toilet seat may have caused you. Our Chief Eng is copied on your comments and he will conduct a complete check. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us. We appreciate your feedback as this is our best resource for improving guest services.
As we would like to respond to you personally, could you please send us your email address and telephone details to info@intercontidl.com?
We look forward to hearing from you and to welcoming you back to InterContinental Dalian in the near future. Thank you!
Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the shortcomings of our service compared to your expectations.
We understand it is our duty to provide valuable experiences, and we take all guest comments seriously. We will make the necessary improvements, including training and reinforcing our guidelines. Your input is invaluable in this process
We appreciate your comment and offer our heartfelt apologies to you once again.
The whole hotel is dainty. Breakfast is diversified and tasty. Room service is not only careful but also in-detail. Swimming pools are the best part of the place.
Thank you for sharing your stay with us. And thank you very much for your support and recognition of our hotel. Everything we do is only to bring a perfect holiday experience to every guest. We are very encouraged to have your satisfaction and recognition, and we will continue to maintain our high level of service. Thank you again for choosing to stay with us and we look forward to welcoming you back.
I stayed at this property over Chinese New Year and it was running at capacity. The hotel is a short walk from the nearest transit station with wide sidewalks and well lit at night. Check in was very easy and the staff expained all the amenities and the breakfast procedures. The room was modern and spaceous with an amazing view of Kowloon. The only downside was the hard bed which is normal for Asia. Breakfast offered a selection of Asian and Western choices. The resturant staff were very friendly and worked hard to manage for flow of guests as the hotel was at capacity. Housekeeping did a great job of taking care of my room when I was out...always nice to return to spotless room. The hotel was amazing as the were able to accomidate my request to recieve some packages for me. Emails were promptly answered and detailed instructions provided. Good Job HIEX Kowloon!
Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and for sharing your stay experience with us. We are honored to receive your perfect score and are glad to hear that you enjoyed our convenient location, customer service, and room cleanliness. As the world adjusts to new travel norms and expectations, IHG is enhancing the experience for our hotel guests by redefining cleanliness and supporting well-being throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you and our guests. We understand that bed firmness can vary, and we appreciate your understanding that harder beds are common in many Asian accommodations. Your comfort is important to us, and we will take your comments into consideration for future improvements. Customer satisfaction is one of our top priorities, and we are committed to being the Great Hotels Guests Love. We look forward to serving you again in the near future.
Dear Guest, Thank you very much for your wonderful review of Leshan InterContinental Huayi Hotel. We are thrilled to know that our personnel made a positive impression on you, and that you enjoyed our breakfast, which offers a unique blend of local specialties and Western-style dishes. Additionally, we are pleased to hear that your room was spacious and comfortable. Your satisfaction is our top priority, and we strive to provide an exceptional experience for every guest. It's rewarding to see that our efforts have met your expectations. Once again, thank you for choosing Leshan InterContinental Huayi Hotel and for sharing your valuable feedback. We look forward to welcoming you back in the future and continuing to exceed your expectations. Wishing you all the best and happy travels! General Manager Simon Hou
It’s a fun experience. Breakfast foods are so and so, we stay two nights and missed the compliment drinks as well as the afternoon teas, as the girl brief us about the compliments very quick in mandarin both my husband and I weren’t really listened by heart. It was pity we missed all. They should made a note and put it onto room card as a reminder to the guest.
Thank you for choosing Hotel Indigo Guangzhou Haixinsha and taking time to share with us about your experience. We are sorry to hear that the stay experience did not meet your expectations.
We apologize for the inconvenience that occurred, and we strive to ensure an enjoyable stay for all our guests. Your feedback helps us to achieve that goal. Our hotel management team is actively collaborating with relevant departments to address the concerns and improve the overall guest experience continuously.
We look forward to the opportunity to welcome you back in the future and offer an enhanced staycation experience for your enjoyment.
Thank you again for staying at Holiday Inn Express Chiayi, and sharing your experience with us. We are so honored to have your positive comments for our team's hospitality, and glad to know that you had enjoyed your stay. Thank you for your sincere recommendation, and hope we could have your visit again in near future!
I regret to say that our recent stay at your hotel was very disappointing due to issues with the central heating system.
The room was excessively hot, making it impossible for us to sleep. Despite several calls to your staff, the assistance we received was inadequate. On the first night, we were advised to turn off the A/C, which helped slightly. However, on the second night, despite it being our second call, the staff offered no in-person support and could only provide an air purifier, which was too noisy and ineffective in cooling.
On the third morning, we complained again at the front desk and were offered a thinner blanket, but an electric fan was not available. By checkout on the fourth afternoon, the room was once again uncomfortably hot, and I estimate the temperature was around 28°C.
I understand similar issues occurred with friends who stayed at the other hotel chains in Guangzhou, where they received a portable air conditioner and small treats as compensation. While I am not asking for treats, I expected better service and attention from your team, such as simply checking on us in person during our stay.
Thank you for choosing Hotel Indigo Guangzhou Haixinsha and taking time to share with us about your experience. We are sorry to hear that the stay experience did not meet your expectations.
We apologize for the inconvenience that occurred, and we strive to ensure an enjoyable stay for all our guests. Your feedback helps us to achieve that goal. Our hotel management team is actively collaborating with relevant departments to address the concerns and improve the overall guest experience continuously.
We look forward to the opportunity to welcome you back in the future and offer an enhanced staycation experience for your enjoyment.
Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Foshan Nanhai. We are very glad to know that our staff Tang and her service helped in making your visit enjoyable. Thank you again for your feedback and support and we look forward to welcoming you back in the near future.