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    2,109
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    2017年2月20日
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    2025年5月8日
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GreaterChina 的评论意见
 
苏州,是一座古老的文化名城,风景优美,物产丰富,素有“人间天堂”的美誉。苏州阳澄湖套房假日酒店位于苏州工业园区的核心区域,毗邻阳澄湖和金鸡湖风景区。 酒店拥有189间舒适且配备设施完善的客房,每间客房都拥有现代简约的设计风格且配有软硬双枕,让您享受舒适睡眠。95%的房间拥有落地窗和独立阳台并配备开放式厨房(包含冰箱微波炉电磁炉抽油烟机),其中50%的客房贴心配备了洗衣机,解放常住客双手,守护出行卫生;2000平方米的共享户外花园,让您与孩子一起享受非凡的体验休闲时刻您可以享用健身中心的设施运动健身,有助于保持活力状态。酒店采用全新一代假日酒店设计和元素打造而成的全日餐厅,皆为每位造访的宾客带来回味无穷的难忘体验。酒店拥有2间规模不等的无柱式会议室,内部设施齐全,适合各类商务会议,我们也将为您提供更多便捷和高品质的体验。 无论是休闲度假,还是商务出行,让苏州阳澄湖套房假日酒店成为您到访苏州的理想之选
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Decent
来自 JayR China
I recently stayed at this hotel and had a mixed experience. While some aspects of my stay were satisfactory, others fell short of expectations.
Room and Comfort: The room was decent but not particularly comfortable. For the price, I expected a higher standard of amenities and furniture.
Room Cleanliness: Cleanliness was one of the better aspects of my stay. The housekeeping staff did a good job maintaining a tidy environment.
Staff and Service: The service was underwhelming. I encountered issues with responsiveness and attentiveness, which impacted my overall experience.
Value for Money: I didn’t find the stay to be particularly great in terms of value. The quality of service and amenities didn’t match the price.
Sleep Quality: Sleep quality was average. The bedding and noise levels weren’t ideal, making it difficult to rest comfortably.
Food & Beverage: One of the highlights of my stay was the food. The quality of meals exceeded my expectations, and I enjoyed the dining experience.
Ability to Relax: Unfortunately, I didn't find this hotel particularly relaxing. The overall ambiance and service could have been improved to create a more comfortable and stress-free stay.
Overall, this hotel has some strengths, but it needs improvement in customer service and comfort to make it truly worth the price. I’d consider other options before booking again.
客户化身
已发布 2025年2月11日
Dear Guest,
Thank you for sharing your thoughtful feedback about your recent stay. As the Hotel Experience Champion, I sincerely appreciate your candor and want to personally acknowledge the concerns you raised regarding room comfort, service responsiveness, and overall value. Please accept my deepest apologies for the gaps in your experience—they do not reflect the standards we strive to uphold.
Your praise for our culinary team has been shared with them directly, and they are truly grateful for your kind words.
While we cannot undo your past experience, please know that your insights are guiding immediate improvements across our guest journey. Should your travels bring you back, we would be honored to personally ensure your stay reflects the exceptional hospitality you deserve.
Thank you for giving us the opportunity to learn and grow.
Warm regards,
Vincent Zhang
Hotel Experience Champion
 0 点
0/ 0的投票认为这条意见有用。
 
苏州,是一座古老的文化名城,风景优美,物产丰富,素有“人间天堂”的美誉。苏州阳澄湖套房假日酒店位于苏州工业园区的核心区域,毗邻阳澄湖和金鸡湖风景区。 酒店拥有189间舒适且配备设施完善的客房,每间客房都拥有现代简约的设计风格且配有软硬双枕,让您享受舒适睡眠。95%的房间拥有落地窗和独立阳台并配备开放式厨房(包含冰箱微波炉电磁炉抽油烟机),其中50%的客房贴心配备了洗衣机,解放常住客双手,守护出行卫生;2000平方米的共享户外花园,让您与孩子一起享受非凡的体验休闲时刻您可以享用健身中心的设施运动健身,有助于保持活力状态。酒店采用全新一代假日酒店设计和元素打造而成的全日餐厅,皆为每位造访的宾客带来回味无穷的难忘体验。酒店拥有2间规模不等的无柱式会议室,内部设施齐全,适合各类商务会议,我们也将为您提供更多便捷和高品质的体验。 无论是休闲度假,还是商务出行,让苏州阳澄湖套房假日酒店成为您到访苏州的理想之选
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Good location, but the room is too small and not clean
来自 pickup tree New York
good location, close to yangcheng lake.
The room is too small.
My membership was not recognized by the front desk, no room upgrade, no reception.
The room is not clean at all, the carpet was full of dirty things.
The TV is too small, as the one in 1980's.
客户化身
已发布 2025年2月11日
Dear Mr. Zhang,
Thank you for choosing our hotel and taking the time to share your experience. While we’re pleased to hear you appreciated our prime location near Yangcheng Lake, we deeply regret the multiple shortcomings you encountered during your stay.
Your Concerns & Our Commitment:
Room Size & Cleanliness: We acknowledge your feedback about the cramped room space and unacceptable cleanliness standards, particularly with the carpet. This is not reflective of our commitment to comfort and hygiene.
Membership Recognition: We apologize for failing to honor your membership benefits, including room upgrades and welcome privileges. Loyalty should always be rewarded, not overlooked.
Outdated TV Experience: Your comparison of the TV to 1980s technology is a clear signal for us to modernize in-room amenities.
Your candid observations are invaluable. We are already reviewing our room allocation processes, staff training protocols, and maintenance standards to prevent such lapses.
As a gesture of goodwill, we would be honored to offer you a complimentary upgrade on your next stay and would welcome the opportunity to personally oversee your future reservations. Please contact me directly should you reconsider staying with us again.
Thank you for holding us accountable. We are determined to do better.
Sincerely,
Vincent Zhang
Hotel Experience Champion
 0 点
0/ 0的投票认为这条意见有用。
 
斑斓梦幻的西班牙国度、愉悦奔放的西班牙民族、目不暇接的西班牙小吃……这一切都足以让您爱上西班牙!在华侨城洲际大酒店,设计师透过建筑风格和装饰细节精心打造一个纯粹的西班牙主题风情酒店,从门童制服、斗牛场到马德里著名的市长广场都被演绎得惟妙惟肖。酒店位于集文化、艺术、金融于一体的南山中心片区,优越的地理位置和便利的交通,众多知名景点、美术馆、购物商场步行即达,离各个主要交通枢纽最多半小时车程。一座具有城市绿洲美誉的西班牙主题酒店,为您繁忙的商旅增添度假休闲的乐趣。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Classic style
来自 Lucy
Was a really nice stay. The room is so silent. It doesn’t have any noise at all.
客户化身
已发布 2025年2月11日
Dear guest,
Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our foods and facilities. We sincerely look forward to have you back soon!
Best Regards,
Tim Hooton
General Manager
 0 点
0/ 0的投票认为这条意见有用。
 
斑斓梦幻的西班牙国度、愉悦奔放的西班牙民族、目不暇接的西班牙小吃……这一切都足以让您爱上西班牙!在华侨城洲际大酒店,设计师透过建筑风格和装饰细节精心打造一个纯粹的西班牙主题风情酒店,从门童制服、斗牛场到马德里著名的市长广场都被演绎得惟妙惟肖。酒店位于集文化、艺术、金融于一体的南山中心片区,优越的地理位置和便利的交通,众多知名景点、美术馆、购物商场步行即达,离各个主要交通枢纽最多半小时车程。一座具有城市绿洲美誉的西班牙主题酒店,为您繁忙的商旅增添度假休闲的乐趣。
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Lack maintenance
来自 Gongjin Shenzhen
Areas for Improvement:
Bathroom Facilities
No smart toilet seat; the toilet seat was cold
Recommendation: Install smart toilet seats with heating function
Air Conditioning Issues
Inconsistent temperature control (fluctuating between hot and cold)
Unable to adjust fan speed
Recommendation: Enhance maintenance and system calibration
Shower Problems
Shower head doesn't stay in position
Water hose pulls the shower head in wrong directions
Had to hold shower head manually while bathing
Recommendation: Repair and adjust shower fixtures
In-room Amenities
Only instant coffee provided
Other InterContinental hotels typically offer Nespresso or similar capsule coffee machines
Recommendation: Make capsule coffee machines standard in all rooms
客户化身
已发布 2025年2月11日
Dear guest:
Thank you for choosing to stay at intercontinental Hotel Shenzhen. The hotel management attaches great importance to the hotel's room facilities. We have immediately contacted relevant departments for training and rectification, and improved the frequency of regular maintenance of facilities and equipment. We look forward to creating a more pleasant experience for you, and sincerely look forward to your visit again to verify the improvements we have made to this end!
Best Regards,
Tim Hooton
General Manager
 0 点
0/ 0的投票认为这条意见有用。
 
港岛英迪格酒店为香港最多元化的历史邻里之一的湾仔带来一股新的动力。酒店崭新和时尚的设计刻意唤起其丰富的邻里文化环境。通过独特设计和艺术作品,每间客房也会捕捉到邻里历史和文化。在屋顶上,你会发现充满现代气息的SkyBar和扣人心弦的无边玻璃底游泳池。 港岛英迪格酒店®的外立面安装了螺旋上升的黄铜遮光板犹如一条闪闪发光的巨龙盘旋而上,向我们深入展现了本地区的文化传统。酒店客房的落地窗可供饱览湾仔全景,还有各种贴心细节,例如当地功夫大师的蓝色小雕像,带您探索邻间文化。极富戏剧效果的无边玻璃底泳池和天空酒吧也是欣赏美景的完美地点。大堂的电子蓝色楼梯设计是得到蓝屋建筑群与湾仔活力夜生活的启发,餐厅设计则承袭了街对面老邮局关于过去时光的记忆。邮局咖啡吧的菜单包含了具有明显地方特色兼具现代感的菜式,例如大排档(街边面摊)。商店、超市、餐厅、酒吧及地铁站都步行可达。 围绕酒店都是各其特色的商店,市场,餐馆和酒吧。你亦可漫步各景点,深深体会充满丰富历史的湾仔。我们的团队将很乐意与您分享他们的邻里故事。 溫馨提示: 本酒店全面禁菸。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Great hotel
来自 Marikit Buffalo, NY
Excellent location. Walking distance to MTR. Rooms were relaxing, clean, comfortable, offering complimentary tea/coffee, robes/slippers, toothbrush/toothpaste, free WiFi. Staff was readily accessible and helpful. Sky bar has beautiful views of the city
客户化身
已发布 2025年2月11日
Dear Marikit,
Thank you for taking a moment to share your experience at the Hotel Indigo. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.
Best regards,
Your Indigo Team
 0 点
0/ 0的投票认为这条意见有用。
 
上海镇坪智选假日酒店诚邀您在下次到访上海时莅临下榻,获享舒适与便利。 酒店拥有267间清新时尚的客房,均配有高速网络。所有客房贴心配备柔软、舒适的睡床,更有软硬双枕可供您选择,给你带来舒适优质的睡眠体验。客房还配备了42寸液晶品牌平板电视,豪华的沐浴设备,质地上乘的洗浴用品,处处彰显国际商务酒店的风范。酒店餐厅每日都提供营养美味的中西式自助早餐。酒店洗衣阁提供完善的自助式洗衣、烘干和熨烫设施。 酒店拥有一间250平方米的多功能会议厅,可容纳200位宾客,此会议厅也可分割成三个独立的标准会议室。中央空调、高速无线网络、先进的视听系统以及各种会议和活动设施一应俱全,是举办各种会议活动和培训的理想场所。酒店商务中心为宾客提供高速互联网、打印、传真、复印和IT服务。 无论是假期、还是公务,到访上海时下榻上海镇坪智选假日酒店是您的“睿智之选”。
 
总体
4 分 - 总分为 5
4 分 - 总分为 5
Nice Hotel
来自 JenS. Shanghai
Overall, I enjoyed my stay at this hotel. The room was clean and well equipped and the staff was friendly and helpful. Also, I enjoyed the breakfast buffet and the free laundry room facilities. Plus, the location is convenient. The hotel is a good value for the price.
Unfortunately, I am unable to give the hotel a perfect rating due to two factors - a hard mattress and bad coffee. The mattress was hard as a rock and I sometimes woke up in pain. Also, the coffee at breakfast was bad - very bitter.
客户化身
已发布 2025年2月11日
Dear Guest,
Thank you for choosing to stay with us and for sharing your detailed feedback. We are delighted to hear that you enjoyed the cleanliness of your room, the friendliness of our staff, the breakfast buffet, and the convenience of our location. It’s wonderful to know that you found our hotel to be a good value for the price.
However, we sincerely apologize for the discomfort caused by the mattress and the quality of the coffee. Your comfort is our top priority, and we will certainly look into providing more mattress options and improving the quality of our coffee to ensure a better experience for our guests.
We truly appreciate your honest feedback as it helps us to improve. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future.
Warm regards, IHG Social Listening Team
 0 点
0/ 0的投票认为这条意见有用。
 
珠海仁恒洲际酒店位于情侣南路大型综合广场——仁恒滨海中心内,出则繁华尽揽,入则静谧专享。酒店独特的外形设计酷似一座迎风而上的帆,使其成为珠海一处迷人的地标,港珠澳旅游打卡胜地。酒店面朝大海,视野开阔,可远眺香港,近观澳门;毗邻拱北口岸,正对港珠澳大桥珠海与澳门的入口处,距离广珠城轨拱北枢纽站直线距离800米;驱车30公里可抵达珠海机场,为商务、会议、社交、婚礼宴席及全球旅行者缔造舒适奢华的非凡体验。珠海仁恒洲际酒店拥有尽揽一线海景的大型多功能宴会厅,开放式宴会厨房与宏伟的婚礼礼堂完美结合,并以卓越的品质,专业热情的服务,倾力为您打造精彩不凡的商旅体验,令您尊享“洲际人生”的同时,体会“知行珠海”的惬意。
 
总体
4 分 - 总分为 5
4 分 - 总分为 5
Great Location and friendly staffs but improvements needed
来自 Teddy San Francisco
When I checked into my room, I noticed urine stains on the toilet seat. Since it was already late, I had to use tissue paper as a cover. Considering the hotel’s high occupancy that night, I decided to wait until the next morning to request a room change at the front desk. However, my request was declined due to high occupancy, and I was instead assured that housekeeping would thoroughly clean the area. I didn’t follow up because I trusted her words, but when I returned to my room that night, the stains were still there.
The next morning, with the help of front desk staff member Cora, I was finally able to switch to a room on the 29th floor. I sincerely appreciate her assistance.
Over the past three years, I have stayed at this hotel for more than 20 nights and have never requested any room upgrades. However, this was the most disappointing experience I’ve had regarding room cleanliness. I hope the hotel takes this issue seriously.
客户化身
已发布 2025年2月11日
Dear Guest,
Thank you for stay at InterContinental Zhuhai and share your comments with us. We sincerely apologize for the unacceptable cleanliness issue in your room and the inconvenience it caused. We regret not addressing your concern promptly. We will focus on the details and pay more attention to it. We will do our best as our commitment of high quality service.
Sincerly looking forward to have you visit Zhuhai and stay with us again.
Hotel General Manager Jimmy Wang
 0 点
0/ 0的投票认为这条意见有用。
 
酒店坐落在深圳东部大梅沙海滨,面朝波澜壮阔的南海,三面环梧桐山,迈出酒店即至绵延两公里的金色沙滩。酒店共设有432套客房,坐拥迷人海景。3间餐厅及酒吧提供卓越的餐饮体验,5个室内及户外游泳池随心畅游,儿童游泳池设有水上滑梯和水上娱乐设施。此外,酒店设有1020平方米无柱式大宴会厅及10间多功能厅,可量身定制浪漫婚典或会务活动。全新的洲际行政俱乐部距离酒店主建筑数步之遥,独立于度假村中一隅,营造大隐于市的舒适与静逸,重新释义深圳奢华度假生活方式。内设62间客房可览壮阔海景或宁谧园景,全套度假休闲设施,包括餐厅、酒廊、室外无边际游泳池与活动空间一应俱全,入住客人可尊享一系列专属礼遇。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
响应速度快
来自 乐哥带你飞
入住过程中遇到一些问题,也提出了一些诉求,Cathy和俱乐部团队的沟通响应速度快,解决方式合理妥当。
客户化身
已发布 2025年2月11日
尊敬的客人:
您好!非常感谢您抽出时间与我们分享您的入住体验。得知您在入住过程中遇到问题时,Cathy 和俱乐部团队能够迅速响应并以合理妥当的方式解决,我们深感欣慰。
一直以来,我们都致力于为每一位客人提供优质、高效的服务,确保大家在酒店的每一刻都能感受到舒适与安心。Cathy 和俱乐部团队成员始终牢记这一使命,在面对您的诉求时,积极沟通、迅速行动,他们的努力得到您的认可,对我们来说意义重大。
如果您未来还有入住我们酒店的计划,希望您能提前与我们联系,我们会根据您的喜好和需求,为您精心安排房间和服务,让您拥有更加完美的入住体验。
再次感谢您的支持与信任,祝您生活愉快,一切顺利!
 0 点
0/ 0的投票认为这条意见有用。
 
酒店坐落在深圳东部大梅沙海滨,面朝波澜壮阔的南海,三面环梧桐山,迈出酒店即至绵延两公里的金色沙滩。酒店共设有432套客房,坐拥迷人海景。3间餐厅及酒吧提供卓越的餐饮体验,5个室内及户外游泳池随心畅游,儿童游泳池设有水上滑梯和水上娱乐设施。此外,酒店设有1020平方米无柱式大宴会厅及10间多功能厅,可量身定制浪漫婚典或会务活动。全新的洲际行政俱乐部距离酒店主建筑数步之遥,独立于度假村中一隅,营造大隐于市的舒适与静逸,重新释义深圳奢华度假生活方式。内设62间客房可览壮阔海景或宁谧园景,全套度假休闲设施,包括餐厅、酒廊、室外无边际游泳池与活动空间一应俱全,入住客人可尊享一系列专属礼遇。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
服务态度好
来自 乐哥带你飞
入住过程中遇到一些小问题,也提出了一些诉求。但无论是值班经理、餐厅负责人响应速度都非常快,有效解决了客户的问题,期待下次入住。
客户化身
已发布 2025年2月11日
尊敬的客人:
您好!非常感谢您抽出时间与我们分享您的入住体验。得知您在入住过程中遇到问题时,Cathy 和俱乐部团队能够迅速响应并以合理妥当的方式解决,我们深感欣慰。
一直以来,我们都致力于为每一位客人提供优质、高效的服务,确保大家在酒店的每一刻都能感受到舒适与安心。Cathy 和俱乐部团队成员始终牢记这一使命,在面对您的诉求时,积极沟通、迅速行动,他们的努力得到您的认可,对我们来说意义重大。
如果您未来还有入住我们酒店的计划,希望您能提前与我们联系,我们会根据您的喜好和需求,为您精心安排房间和服务,让您拥有更加完美的入住体验。
再次感谢您的支持与信任,祝您生活愉快,一切顺利!
 0 点
0/ 0的投票认为这条意见有用。
 
酒店坐落在深圳东部大梅沙海滨,面朝波澜壮阔的南海,三面环梧桐山,迈出酒店即至绵延两公里的金色沙滩。酒店共设有432套客房,坐拥迷人海景。3间餐厅及酒吧提供卓越的餐饮体验,5个室内及户外游泳池随心畅游,儿童游泳池设有水上滑梯和水上娱乐设施。此外,酒店设有1020平方米无柱式大宴会厅及10间多功能厅,可量身定制浪漫婚典或会务活动。全新的洲际行政俱乐部距离酒店主建筑数步之遥,独立于度假村中一隅,营造大隐于市的舒适与静逸,重新释义深圳奢华度假生活方式。内设62间客房可览壮阔海景或宁谧园景,全套度假休闲设施,包括餐厅、酒廊、室外无边际游泳池与活动空间一应俱全,入住客人可尊享一系列专属礼遇。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
spacious room and best view
来自 AZ666 加拿大多伦多
This was one of the best hotels in Shenzhen. With its own beach inside the hotel and all of its rooms facing the sea, the Intercontinental Hotel Dameisha is always the first choice for receation and holidays.
客户化身
已发布 2025年2月11日
Dear Guest,
We are absolutely thrilled to read your glowing review! It's an honor for us to be ranked among the best hotels in Shenzhen in your heart.
Our private beach and the panoramic sea - view rooms are indeed our pride and joys. They are designed to offer our guests a unique and relaxing vacation experience, and we're delighted that they have met your expectations.
Your kind words mean the world to us and serve as a great source of motivation for our entire team. We look forward to welcoming you back soon, and please feel free to let us know if there's anything we can do to make your next stay even more special.
Best regards,
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