The attitude of the lounge staff was poor. They were completely incapable of providing warm hospitality and didn’t even smile.
Additionally, there was a guest who was talking on speakerphone while eating for over 30 minutes, making it very noisy. Even when I asked the staff to address the issue, they ignored my request.
If possible, I would prefer not to stay here again.
Dear guest, Thank you for choosing to stay at InterContinental Hangzhou ICC. We sincerely apologize for any inconvenience caused during your stay. Your feedback has been shared with the relevant departments, and we have conducted an internal investigation. Additionally, we will enhance our training in guest service and communication. The hotel's duty manager will also be in touch with you. We appreciate your feedback and look forward to welcoming you back in the future. Eric Kee General Manager
Thank you for visiting Holiday Inn Express Hangzhou West Lake East. Adjacent to Hangzhou Railway Station, the hotel is strategically located in the vicinity of the West Lake Scenic Area, Hefang Street, South Song Dynasty Royal Street, Wushan Square and many other tourist attractions, which can be easily reached on foot, and you can easily travel with the convenience of the double subway intersection of Line 1 and Line 5, as well as a variety of transportation options. Superior location, warm and caring service, clean and hygienic environment, rich and healthy breakfast buffet in the morning, all of this is to bring you the perfect travel, we look forward to your visit again, wishing you all the best!
Dear guests, thank you for your stay and sharing a satisfactory stopover experience. The hotel is located in a quiet area, a 5-minute walk into the opposite side of the train station waiting hall, the door of the subway line 1, line 5, shuttle bus, convenient for you to travel to all areas of Hangzhou, we also have a free parking lot to make self-driving guests worry-free. As the InterContinental Hotels Group's mid-range selective service hotel brand, Xiaozhi offers a clean and tidy environment, warm and caring professional service, and complete but not redundant facilities, such as your journey needs, to bring a cost-effective experience. Thank you for your encouragement, we will definitely do better and look forward to your return.
Thank you for your review and your recent stay with us. Firstly, we are happy to know that you were satisfied with our location and the restaurant options around the hotel. Meanwhile, your feedback regarding room value is well noted and we would like to assure you that we have communicated your comment with the concerned department. Ms. Sun Sun, our Front Office Manager, would like to make sure that you have a pleasant dining experience next time. It would be appreciated if you could send an email to sunsun@cpsuz.com. We look forward to the pleasure of serving you again.
Not good experience at Wuxi Chengzhong Crowne Plaza
来自Wang从Wuxi, Jiangsu Province CN
I have stayed at this hotel for many times and every time it surprised me when new uncomfortable experiences. It is a contract hotel by my company and has been booked for me almost every time when I go to Wuxi. However, compared with other IHG hotel I have stayed, this hotel’s staff is not really motivated and I can’t feel their care and enthusiasm to help.
We sincerely apologize that your repeated stays at Crowne Plaza Wuxi City Center have not met your expectations. As a frequent guest, your satisfaction is of utmost importance to us, and we're disheartened to hear that you've had uncomfortable experiences.
We understand that our staff's performance has fallen short, and we will launch comprehensive training and motivational programs to ensure they provide the care and enthusiasm you deserve. Since you're a regular due to company bookings, we're committed to making amends.
We truly hope you'll give us another chance. Please let us know your future visit plans, and we'll assign a dedicated team to oversee your stay, aiming to turn your perception around.
Best regards,
Wilson Fang Front Office Manager Crowne Plaza Wuxi City Center
The whole stay was very good, comfortable, with good and unobtrusive service, most comfortable bed, quality pillows, well equipped, very clean, Staff attentive, had a nice view over the Happy Valley Race Course, and other facilities on the side of it, very easy access to the Metro, shopping centres, room was spacious, good lighting, easy access to the 28th floor's Executive Lounge.
But few constructive comments which the Management should address at this quality Hotel; 1/ when bringing fruits to the bedroom, please make sure there are knife and napkin/serviette brought in, too 2/ complementary btl water, for Members should be a MUST 3/ quality of breakfast and selection was of very good quality except 4/ lack of freshly squeezed orange juice 5/ quality of bread very poor, and in some cases "probably" reheated from frozen. Next to the Hotel there is a very good quality Truffle Bakery, from where, if the Hotel had a contract, fresh brad/bakery can be obtained, and with the quantity used the Hotel no doubt can have a very good discount 6/ one very important observation was the fact that part of the breakfast room was started being laid up for lunch FAR TOO EARLY, while customers are still enjoying easy going/relaxed breakfast. one felt very rushed and uncomfortable. I do appreciate that you have busy lunch looking ahead to but with the number of Staff on duty, preparing for lunch should not take you too long. On two occasions lunch was being laid at 10.11am and 10.15am respectively. Myself, I felt uncomfortable and unnecessary rushed. There must be a different system which the Management can adapt.
I have stayed at the Crowne Plaza Warsaw at the beginning of January 2025, from the 2nd till the 6th, and all above mentioned was perfect and made me feel relaxed and comfortable, where I almost could saty in the breakfast room completely uninterrupted.
Please take this as not a criticism but as a constructive advice. I am Hotel and Catering Hotel and Management College graduate and worked at the Crowne Plaza Manchester UK as a Food and Beverage Services Manager (1998 - 2004) and am well adhere with the hotel services.
With thanks and best regards
Jerzy (George) W. J. Bergier Consul Ordre des Coteaux de Champagne l'Angleterre du Nord
Thank you for sharing your detailed feedback regarding your recent stay with us. We are sincerely grateful for your kind words about our comfortable accommodations, attentive staff, and convenient location. It’s wonderful to hear that you enjoyed the view over the Happy Valley Race Course and the access to our Executive Lounge.
We also appreciate your constructive comments, which are invaluable to us as we strive to enhance our services. Your feedback is integral to our ability to continue to improve our service.
Thank you once again for choosing to stay with us. We hope to welcome you back in the future and provide you with an even better experience.
Thank you.
Best regards, Terence Ng Director of Front Office Crowne Plaza Hong Kong Causeway Bay
Very nice location and clean as Holiday Inn Express should be .Room is big with comfort sofa area Friendly team member with smile and always willing to help. With enough food variety.Nice hotel Good choice for weekend stay
Dear guest: Hello! Thank you very much for staying at the hotel and giving high praise. Every section of the hotel is constantly striving to provide more refined and timely service to every guest who arrives. We are pleased to see your recognition of our work. With your trust in us, we will continue to strive and prepare to bring high-quality service to every guest. We look forward to your visit again! Wishing you a happy family! Hotel Operations Team
The bed is very big and comfortable, the room is clean and hygienic, the breakfast is very, very good, the staff is professional and warm, I will definitely come back to this hotel next time, thank you
Hello! We are extremely delighted to receive your kind words. Thank you so much for taking the time to share your wonderful experience at our hotel. We're thrilled that you found our beds to be big and comfortable, and that the cleanliness and hygiene of the rooms met your high standards. Our housekeeping team works tirelessly to ensure every room is spotless for our guests. It's also wonderful to hear that you were impressed with our breakfast. Our culinary team puts a great deal of effort into offering a diverse and delicious breakfast spread to start your day right. And your praise for our professional and warm - hearted staff is the best encouragement for us. Each of them is dedicated to providing the highest - quality service to make your stay pleasant. We're truly looking forward to your next visit. We will continue to maintain and even improve our service to ensure you have an even more enjoyable stay.
General Manager of Crowne Plaza Shanghai Hongqiao , Kona Ke