I had an amazing stay at Holiday inn recently. The moment I walked in, the lobby's warm and inviting atmosphere made me feel right at home. The staff were extremely friendly and helpful, always ready to assist with a smile. The rooms were spotlessly clean, well - decorated, and equipped with top - notch amenities. The breakfast spread was diverse and delicious, catering to different tastes. The hotel's location is also a big plus, with easy access to local attractions. Whether for business or leisure, this hotel truly exceeded my expectations. It's no doubt one of the best hotels I've ever been to.
This hotel is located at the center of Diqing and very close to ancient city. It is convenient to hang out there by walking from hotel. The hotel consist of many villas and has a special decoration inside room. The specialized food in restaurant is unique and affordable. Overall, it is a fancy hotel and I would like to visit again.
There is one comment I would like to give to hotel to improve further. During my visit, there are heavy snow and cause the road very slippery, especially the slope just outside of hotel. On my departure day, I drove down along the slope but my car was lose control and crashed to a wall. Fortunately, nobody hurt from the crash. It would be great if hotel provide more clear safety guidance and alarm to visitors during bad weather as safety is 1st priority of trip and for new comers to Diqing are lack of experience of driving on snow weather.
Dear Valued Guest, Thank you for choosing Hotel Indigo Diqing Moonlight City for your stay and for your candid feedback. We sincerely apologize for the inconvenience you experienced during your departure in the snowy weather. We understand your concerns regarding the safety issues on the slope outside the hotel during heavy snow. The road outside the hotel is a municipal road, and during continuous snowfall, we have communicated with the city relevant departments to request professional snow-clearing equipment to clean the area. However, due to the continuous heavy snow over several days, which is beyond our control, the cleaning work could not be carried out smoothly every day, causing inconvenience and safety hazards for your travel. We deeply regret this situation. We highly value your suggestions and will take the following measures to prevent similar incidents in the future: Enhance communication with municipal departments to ensure timely cleaning of the roads around the hotel during extreme weather to ensure the safety of our guests. In the event of similar extreme weather in the future, the hotel will provide clear safety guidance and warnings to guests through various channels to remind them to pay attention to travel safety. For guests who may be affected, the hotel will provide necessary assistance, such as arranging safer travel options. Once again, we apologize for the inconvenience caused and thank you for your understanding and valuable suggestions. We sincerely hope you understand that the hotel is always committed to providing a safe and comfortable accommodation experience for every guest. We look forward to the opportunity to serve you again and demonstrate our improved measures and services. Wishing you all the best!
Amazing staff and great property location in the centre of Kaohsiung
来自martyzeenyc从Singapore
IHG Kaohsiung is one of the best hotels I have visited under the InterContinental brand. I thoroughly enjoyed the spotless facilities, my fantastic room with city view, and the very helpful staff. From a task as simple as changing coins to cash to room service to my eventual airport dropoff, each component of my stay was taken care of by a detail-oriented team who understands hospitality well. Hats off to the management and each one of the employee at IHG Kaohsiung.
Thank you for taking the time to tell us about your experience at InterContinental KAOHSIUNG.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me directly.
Sincerely, Joseph Liu Assistant Front Office Manager
Lilian Lin is the star MVP here from the guest relation team who made my stay a very memorable time! She and her team have went the extra mile and helped me made certain arrangements in the room to surprise my partner. I am very grateful for the time and effort to put the arrangements together! Thank you once again!
Dear valued guest, Thank you for choosing to stay with us! We are glad to know that you had pleasant experiences! Your recognition to Lilian will definitely move us forward. We will look forward to meeting you next time to deliver our best products and services to you! Thank you so much again!
Although Sanya InterContinental Resort at Half Moon Bay shows some signs of aging in its facilities, it maintains an exceptional resort atmosphere that truly captivates guests. The hotel's picturesque landscape and architectural aesthetics are particularly impressive. While there's room for improvement in noise insulation and certain service details, we were deeply touched by the thoughtful arrangements made by Front Office Manager Cassie Liu for my wife's birthday celebration on February 16th. This marks our second stay at the property, and we sincerely appreciate the genuine care demonstrated by the team. We would certainly consider returning for future getaways when the opportunity arises.
Thank you for your thoughtful feedback and for choosing Sanya InterContinental Resort again.
We’re thrilled to hear you enjoyed the resort atmosphere and the special birthday arrangements by Cassie Liu. Your kind words mean a lot to us.
We’ve noted your comments on noise insulation and service details, and we’ll use them to improve. It was a pleasure hosting you, and we look forward to welcoming you back for another memorable stay.