Friendly staff, nice location, good service, but a little noisy with relatively small room
来自David从China
Basically it is a very nice hotel with good location. The staff there is very helpful and friendly. But the hotel is too crowded those days and the room is not spacious. quite worthy trying.
Dear David, Thank you for sharing your feedback on your recent stay at our hotel. We're glad to hear that you found the location convenient and the staff helpful and friendly. We strive to provide excellent service and appreciate your recognition of our efforts. However, we're sorry to hear that the hotel was too crowded during your stay and that the room was not as spacious as you had hoped. We understand that these factors can affect the overall comfort and enjoyment of your stay. We value your feedback and will take it into consideration as we continue to improve our services and facilities. Thank you again for your review, and we hope to welcome you back in the future with a more pleasant experience. Your Sincerely, Sean Han General Manager
The high- level service quality and provide home feeling experience for the customer. The room is the harbour view with skyline of Hong Kong, the bed is soft and comfortable. The staffs in the lounge are friendly and professional, especially Mr Yip, he helps me to arrange the room with nice view and bring me a wonderful stay experience in the Hong Kong
Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed your stay and that our high-level service quality made you feel at home.
It is great to know that you appreciated the harbour view from your room and found the bed soft and comfortable. We are especially pleased to hear your kind words about Mr. Yip and our lounge team. They truly strive to provide exceptional service, and we will make sure to recognize their efforts.
We look forward to welcoming you back for another memorable stay in Hong Kong.
Location to metro, pier and restaurants was great. Breakfast hostess Geraldine was fabulous. She suggested local foods and even made some for me.
We are diamond members. We arrived after 10:30pm due to our flight schedule. I had contacted the hotel in advance about this and ask in advance for a room upgrade. This did not happen. Disappointed
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our convenient location, and we appreciate your kind words about Geraldine. It’s wonderful to know that she made your breakfast experience special by suggesting and preparing local dishes.
In regards to the room upgrade, the system showed it was from a classic room to a city view room. We strive to provide exceptional service to all our guests, especially our valued Diamond members.
We hope to welcome you back soon and provide you with the seamless experience you expect and deserve.
My recent stay at Holiday Inn was exceptional from start to finish. The elegant lobby set the tone for a luxurious experience, complemented by immaculately clean rooms featuring plush bedding and modern amenities. Staff members were consistently courteous and attentive, anticipating needs before I even asked. Prime location allowed easy access to major attractions via short walks or quick transit connections.
Dear Guest: Thank you so much for sharing your wonderful experience! We’re delighted to hear that you enjoyed your stay and found everything to meet your expectations. It’s always great to know that our efforts are appreciated. By the way and just a gentle clarification: our hotel is Crowne Plaza, which is part of the same family as Holiday Inn but offers its own distinct experience. We hope to welcome you again soon for more memorable moments!
There's no particular advice. The bed is not very comfortable to sleep on, and the mattress is not very comfortable either. Everything else is fine. I
来自miles从putian Fujian
There's no particular advice. The bed is not very comfortable to sleep on, and the mattress is not very comfortable either. Everything else is fine. It would be even better if the mattress could be replaced.
Dear Miles, We sincerely appreciate your patronage at Holiday Inn Putian Xiuyu and are grateful for the valuable feedback you have provided. The hotel is unwaveringly dedicated to delivering the highest - level services to ensure that every guest experiences a sense of warmth and comfort during their stay. With regard to your comments on the bed and mattress, we express our deepest apologies. The mattresses in our guest rooms are categorized into "soft" and "hard" options. Should you have any specific requirements in the future, please do not hesitate to contact the front desk. We are committed to providing immediate assistance to meet your needs. We earnestly anticipate your next visit, as it will offer an opportunity for you to observe the continuous enhancements and improvements we are making to our services and facilities. Yours faithfully, Johnson Zhai
Thank you for reaching out and sharing your experience with us. I sincerely apologize that we did not provide the stay you expected.
I would love to hear more from you as to where you felt it went wrong, I have looked at the booking and your early arrival time, also I would love to hear from you on the staff’s interaction.
Auch dieses Mal war der Aufenthalt von A bis Z perfekt. Wünsche oder kleinere Probleme wurden sehr schnell, freundlich und sehr professionell erledigt. Mein besonderer Dank geht in diesem Punkt an das Rezeptionsteam im Besonderen an Frau Selena. Wir freuen uns jetzt schon auf den nächsten Aufenthalt in diesem Hotel.
Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We hope to have an opportunity to serve you again in the near future. Sincerely,
Stay is good. Food at restaurant is decent and lot of variety. Room is okay although have to admit that the cabinet is ls very old and doors are not being able to close properly. The house-keeper is very attentive and helped to put a board to the bed as I have recurring of slipped disc so need a hard bed to rest. However, feel the missing of safe box is un-called for. Find it a bit weird as I will not put my passport or money in the safe on the lobby there.
Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We hope to have an opportunity to serve you again in the near future. Sincerely,
Location is great, walking distance to IFS mall, closed to all shopping area and food installed. The hotel staffs are all the reason for me and my colleauges to come back and book the hotel again after our 1st stayed. Bellin Liu, Christina Li and Tina, who shows customers care and concerned. I would recommend this hotel to my firends and would stay here again if I’m back in Chengdu.
Dear Eight Thanks for reply regarding on your recent stay with us. We are glad to see your positive comment on hotel location and staff service. Look forward to serving you again. Jimmy Qin Gerenal Manager
I spent two nights at the Intercontinental hotel Kowloon and had a wonderful stay. The Intercontinental hotel Kowloon is a nice property in a very good location on the waterfront close to many restaurants and activities..
Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed your time with us and appreciated our waterfront location, as well as the nearby restaurants and activities.
Your satisfaction is our top priority, and it’s always rewarding to know that our efforts have contributed to a memorable experience. We hope to welcome you back soon for another exceptional stay.