Thank you for taking the time to tell us about your experience at Holiday Inn SHANGHAI HONGQIAO CENTRAL.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 862122161808 or fo.mgr@holidayinn-shhqc.com.cn.
Thank you for taking the time to tell us about your experience at Holiday Inn SHANGHAI HONGQIAO CENTRAL.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 862122161808 or fo.mgr@holidayinn-shhqc.com.cn.
Thank you for taking the time to tell us about your experience at Holiday Inn SHANGHAI HONGQIAO CENTRAL.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 862122161808 or fo.mgr@holidayinn-shhqc.com.cn.
Thank you for taking the time to tell us about your experience at Holiday Inn SHANGHAI HONGQIAO CENTRAL.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 862122161808 or fo.mgr@holidayinn-shhqc.com.cn.
Thank you for taking the time to tell us about your experience at Holiday Inn SHANGHAI HONGQIAO CENTRAL.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 862122161808 or fo.mgr@holidayinn-shhqc.com.cn.
I'm writing this review to show my family's deepest appreciation toward Ms. Susan Shu. On the evening of February 20th, 2025, upon checking in to the hotel, my daughter realized that she had left one of her kids' passport on the airplane. The whole family was in panic. We were recently arrived to China from USA. We couldn't image the big trouble ahead of us without a passport. Susan heard our conversation. She immediately calmed us down by telling us she can call the airline. The first call couldn't get through, then she tried 2nd and 3rd. Eventually she helped us located the passport. And we went to the airline office to retrieve the passport. We felt so lucky to met Susan. And we thank her from bottom of our heart!
Dear guests, welcome to our hotel. We are committed to providing our guests with attentive and professional services, think about what you want, what you care about is exactly what we consider, it is our honor to be able to help you. We hope that you and your family will enjoy your stay in China and look forward to your next visit. IHG Social Listening Team
Great location. I have stayed many times at this hotel. Staff are very friendly. Rooms are comfortable. I think some staff members need training to recognize your IHG membership. I think they were new staff Haysam
Thank you for taking the time to share your experience of your recent stay with us.
We apologize for the member recognition you mentioned. For not allowing you to get a perfect stay experience this time, we have reported the problem to Front Office departments for improvement and reflection.
We are looking forward to welcoming you back again if you need any assistance, please do not hesitate to contact me.
I chose a room saying separate bathtub and walk in shower, and checked in to a room with a tub-shower combination. If I knew the room only has tub-shower combined I would not have to book the most expensive room.
It was a frustrating experience ever. For me it was a waste of money experience.
Thank you for sharing your valuable feedback with us.
We sincerely apologize that the room type you stayed in did not meet your expectations.
Our rooms with bathtubs are equipped with walk-in showers, and the shower facilities are located next to the bathtub, requiring guests to step into the tub to use the shower. We regret any confusion caused by the staff's explanation during your stay, and we will be taking steps to improve our staff training to prevent such misunderstandings in the future.
Thank you for your understanding, and we look forward to providing you with an even better experience on your next visit.
The restaurant manager Anne was extremely helpful and I wanted an apple juice and she could remember it, subsequent offer me the following day. The housekeeping lady take note that I left the room late in the morning and try her best to clean up my room daily. Appreciate the attentive of the hotel service staffs.
Thank you so much for taking the time to share your kind words about your recent stay with us. We are delighted to hear that Anne, our restaurant manager, was able to make your experience memorable by remembering your preference for apple juice and offering it to you the following day. It’s wonderful to know that our housekeeping staff also made an effort to accommodate your schedule and ensured your room was cleaned thoroughly each day.
At Crowne Plaza Shanghai, we strive to provide attentive and personalized service to all our guests, and we are thrilled to hear that our team’s efforts contributed to a pleasant and comfortable stay for you.
We truly appreciate your feedback and look forward to welcoming you back in the near future.