Thank you for taking the time to tell us about your experience at Crowne Plaza Wuhan Optics Valley . Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and we are looking forward to seeing you in the next time. Wish you have a good trip!
Thank you for taking the time to tell us about your experience at Crowne Plaza HARBIN SONGBEI.We are deeply sorry for the problems existing in the catering service you mentioned. At the same time, we are very grateful for your comments, which have made us realize that there are still deficiencies in our management.
Your feedback has been relayed to the relevant department for self-examination and improvement!
We sincerely invite you to visit us again and witness our changes and improvements.
Dear guest, Thank you for choosing our hotel and taking the time to share your feedback. We are delighted to hear that you appreciated the good location and the room settings, and that you enjoyed your stay with us once again. Your continued patronage is truly valued. However, we sincerely apologize for the disappointment you experienced with the service staff in the breakfast restaurant. We take your suggestion regarding additional training seriously and will promptly address this issue. Our goal is to provide exceptional service at every touchpoint, and we understand that the breakfast service is an important part of our guests' overall experience. We will ensure that our staff receive the necessary training to improve their performance and provide a more attentive and professional service. Your feedback serves as a valuable reminder for us to continuously strive for excellence. Once again, thank you for your valuable input. We hope to have the opportunity to welcome you back in the future and exceed your expectations with an even better experience. Best regards, Hotel Management Team
Прекрасный элегантный отель на границе с древним городом Лицзян с чудесными ароматами внутри. Отель выполнен в традиционном китайском стиле, с фантастическими видами. Великолепное обслуживание, персонал дружелюбен и отлично выполняет свою работу и сверх того. Сотрудники всегда готовы оказать помощь в любых вопросах. Комната очень чистая, уютная, с удобным матрасом и подушками (я люблю плотные, поэтому для меня это важно). Немного удивил старомодный унитаз, но впечатление это не испортило. Очень порадовала возможность открыть двери в садик. Территория большая, очень красивая и зеленая. Приятно гулять. Важная особенность отеля - можно подъехать к нему на такси, и при этом есть несколько выходов сразу в древний город. Ресторан завтрака очень хороший, но хотелось бы видеть рыбу в меню завтрака, и немного разочаровало соевое молоко из порошка. Меню салона Happy Hour разнообразное, блюда очень интересные и вкусные, это очевидное достоинство отеля, обслуживание безупречное. Буду рада вновь остановиться в этом отеле и рекомендовать его друзьям.
My stay at Hualuxe was absolutely fabulous. Room was large and very well appointed. I enjoyed the hot springs and surrounding gardens. Breakfast in restaurant was wonderful and had a well appointed local and international spread. A special mention to Popy Cai and Stephen Zhang from reception/front office whom provided exceptional service qualities offering special care to optimize my quality stay. Such shining stars within this wonderful property. Thank you Hualuxe. I’ll be back!
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at HUALUXE Kunming.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you! Sincerely, General Manager Robin Ning
Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. It is our honor to receive your perfect score and we are glad to hear that you are satisfied with your overall stay experience including the cleanliness of our hotel. As the World adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for all our guest. Meanwhile, we are sorry to learn that our complimentary breakfast was less than satisfactory. We have conveyed your feedback to the restaurant manager, who will review the breakfast menu. Please rest assured that we will strive to provide a more satisfying experience for all our guests. Your comments are important to us, as they help us improve our service standards. We look forward to the opportunity to welcome you back in the near future.
Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
The service awareness is relatively poor. The front - desk staff are not very friendly. Some of the room facilities and equipment are damaged, but they haven't been repaired.
Facility is not the luxury type but very clean and well managed. Friendly staff, excellent breakfast, convenient location. It’s walkable to several attraction points and subway stations. Really couldn’t ask for more. I would recommend it to everyone.
Dear Guest, Thank you for staying at our hotel and for your positive comments on our location, hygiene, breakfast and service. We are a mid-range hotel, the facilities will be less compared to luxury hotels, but we have been trying to keep it cozy and comfortable, and we hope every guest can feel the warmth of home. Looking forward to your next visit. IHG Social Listening Team
Dear Guest, Thank you for taking time out of your busy schedule to write such a detailed and heartfelt review for us. The hotel has a warm and comfortable environment, warm and considerate staff service, and delicious buffet breakfast and free parking service, bringing you a comfortable and honorable experience. You can enjoy 24-hour front desk, self-service laundry loft, luggage storage and other services, which is a wise choice for business travelers who pay attention to time. We look forward to your next visit and wish you a pleasant journey.