My stay at Holiday Inn Express Pudong was ok, however the aircraft noise permeates through to the rooms. I appreciated the ear plugs. Room comfort is ok, just a bit plain as with the internal balcony chairs. Reception staff ok and assisted with the vending machine for limited food/drink offerings. Breakfast was good and was offered varieties of fresh noodles by the chef. Notably is an airport hotel and nothing of interest around the hotel. Shuttle to and from airport was convenient and timely.
Dear guest, we understand that as an airport hotel, the surrounding area might not offer a plethora of attractions, and we appreciate your understanding in that regard. We're truly glad that you found our shuttle service to and from the airport convenient and timely. Our aim is to make your transit and stay as smooth as possible, and it's great to know we've achieved that in this aspect. If there's anything else we could have done to enhance your experience during your stay, please let us know. Whether you're passing through again or have a layover, we hope you'll consider staying with us, and we'll do our best to provide a more well-rounded experience. Thank you for choosing Holiday Inn Express Pudong Airport and for sharing your feedback!
Dear guest, we are deeply sorry for the unpleasant experience you had due to the invasive cigarette smoke in your room. We understand how uncomfortable and concerning it must have been to have difficulty breathing because of this. This is not in line with the comfortable and healthy environment we strive to provide for all our guests.
We will take immediate steps to investigate this matter and strengthen our no-smoking policies in the rooms. Our staff will also be more vigilant in monitoring and ensuring that such situations do not occur again.
We truly hope that this issue did not overshadow the rest of your stay with us. If there is anything else we can do to make up for this inconvenience or if you have any further suggestions, please do not hesitate to let us know. Thank you for choosing Holiday Inn Express Pudong Airport and for bringing this problem to our attention. We look forward to the opportunity to welcome you back and provide you with a much better experience.
Dear guest, we are filled with warmth and gratitude upon reading your kind words. It brings us great joy to know that our staff at the check-in counter, especially Xiao Ding and Xiao Wu, were able to make you feel so welcome with their efficiency and friendliness. They take great pride in providing excellent service, and your recognition is the best reward for their hard work.
We believe that a warm welcome is the first step in creating a pleasant stay, and it seems like they have achieved just that. Your feedback not only encourages them but also motivates the entire team to keep up the good work.
If there's anything else we can do to enhance your future stays with us or if you have any other thoughts to share, please don't hesitate. We sincerely hope to have the pleasure of welcoming you back to Holiday Inn Express Pudong Airport. Thank you so much for choosing our hotel and for taking the time to express your appreciation!
Would like to give Tiffany our receptionist who checked us in a very good feedback, she was accommodating and very helpful. Our check in process was swift and gave us an early check in which was highly appreciated since we were exhausted from our flight! Thanks Tiffany :)
Thank you for your wonderful feedback about your recent stay at Holiday Inn Express Hong Kong Causeway Bay! We are thrilled to hear about your kind appreciation of the helpfulness of our colleague Tiffany during your check-in. Yes , she truly embodies the warm and welcoming spirit of our hotel, and we’re delighted that she was able to make your arrival smooth and accommodating.
Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another memorable experience in the near future!
I’d like to spend one night at intercontinental Taichung due to impressive stay in Kaohsiung intercontinental. However I found that staff in Taichung was lack of profession and enthusiasm. Much information was not given if I didn’t ask.
Thank you for taking the time to share your feedback regarding your recent stay at InterContinental Taichung. We sincerely regret that your experience did not meet your expectations, particularly after the positive impression you had at InterContinental Kaohsiung. Your kind recognition of our team members’ professionalism and enthusiasm means a great deal to us, and we truly value your insights.
To better understand your experience and further enhance our services, we would greatly appreciate the opportunity to connect with you directly. Please feel free to reach out to us at guestservicemanager@taichungic.com, or kindly let us know a convenient time for us to contact you by phone. Your feedback is invaluable in helping us refine our hospitality, and we are committed to making the necessary improvements.
Once again, we genuinely appreciate your time and comments. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.
Dear Guest, Thank you for choosing to stay with us and for sharing this valuable feedback. Our spacious and bright rooms are equipped with comfortable beds, ergonomic work desks and chairs, cozy leisure sofas, branded bathroom amenities, LCD TVs, and other comprehensive facilities, all designed to deliver a comfortable, convenient, and reliable stay. We are committed to creating a pleasant and rejuvenating experience for every guest. Should you need any assistance during your stay, please feel free to reach out to our staff at any time—we are dedicated to serving you with genuine enthusiasm. It would be our pleasure to welcome you back again in the future. IHG Social Listening Team
I had a great stay at Hualuxe Hotel. I especially want to thank the front desk manager, Cathy. She was very friendly and professional, and she explained the hotel's facilities in detail. Her service made my stay even better.
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at HUALUXE Kunming .We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you! Sincerely, General Manager Robin Ning