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  • 评论意见计数
    209443
  • 有用性投票
    2,109
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    2017年2月20日
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    2025年4月28日
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GreaterChina 的评论意见
 
欢迎光临澳门皇冠假日酒店! 我们的五星级酒店靠近港珠澳大桥,距离主要交通枢纽和澳门的热门景点仅 3.2 公里。享受无可挑剔的服务和基本设施,包括免费 Wi-Fi、24 小时保安和每日客房清洁。 共有 208 间宁静的客房可供选择,享受健身中心和室内泳池等独特的休闲设施。想要在澳门享受舒适便捷的住宿,就让澳门皇冠假日酒店成为您的家外之家吧!
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Home Away from Home
来自 Rajan Hong Kong
Excellent Service, Great Breakfast, Friendly and caring staff, always ready to assist for your every need and requirement. In short - one of the best hotels I have stayed during my IHG membership period of 25 years. Just amazing!
客户化身
已发布 2025年3月9日
Dear Rajan,
Thank you for visited Crowne Plaza Macau and thank you for your comment for stay here, We know our hotel was excellent Service, Great Breakfast, you're comment make our hotel success, We look forward to see you again,
Marketing and Communications Team
 0 点
0/ 0的投票认为这条意见有用。
 
欢迎光临澳门皇冠假日酒店! 我们的五星级酒店靠近港珠澳大桥,距离主要交通枢纽和澳门的热门景点仅 3.2 公里。享受无可挑剔的服务和基本设施,包括免费 Wi-Fi、24 小时保安和每日客房清洁。 共有 208 间宁静的客房可供选择,享受健身中心和室内泳池等独特的休闲设施。想要在澳门享受舒适便捷的住宿,就让澳门皇冠假日酒店成为您的家外之家吧!
 
总体
4 分 - 总分为 5
4 分 - 总分为 5
Review
来自 Sunil
I had two concerns during the stat. Thought to keep you posted, so you can improve.
1. Taxi: When waiting for Taxi queue at the hotel, there is no clarity,
# I was not clear whether my wait time is depended on whether a public taxi was available on the street or if the hotel staff had informed a cab to arrive.
# The Hotel Staff Or Front Door Staff did not approach unless I approached them for a taxi.
# Like in other Hotels, I do not see any taxi light outside the hotel, informing the ongoing taxi's to come inside the hotel to pickup an available passenger.
It was not clear at all. Hope you something about it.
2. The Food Ordering Menu must be visible when the guest checks in. The room making staff should leave it on the table or bedside to notice. In my case, it was hidden inside a file in the drawer.
The guest who stayed earlier might place some things in the room differently and not at. Proper place. It is the duty of the room-making staff to place them at the right place when making the room ready for the next guest.
客户化身
已发布 2025年3月9日
Dear Sunil,
Thank you for sharing your concerns with us. We truly appreciate your feedback as it helps us improve our services.
We will work on enhancing communication and visibility to ensure a smoother experience for our guests.
Your insights are invaluable, and we are making the improvements.
Marketing and Communications Team
 0 点
0/ 0的投票认为这条意见有用。
 
位于虹桥商务区内的上海虹桥西郊假日酒店地理位置优越,距离上海国家会展中心及2号线徐泾站直线距离约3.7公里;酒店距离虹桥商务区直线距离约5.1公里;距离上海虹桥机场及虹桥高铁火车站直线距离约6.1公里;距离上海火车站(南站)直线距离约15.4公里;距离人民广场及外滩直线距离约20.7公里;距离上海浦东国际机场直线距离约50.5公里。周边4条高速公路,可快速直通江苏和浙江两省。酒店为住客免费提供往返地铁2号线徐泾东站和国家会展中心的穿梭巴士。 酒店拥有400间设计典雅、布置怡人的客房和套房。所有房间均配备高速宽带及无线上网接口、国际卫星电视频道、国际/国内长途直拨电话、语音信箱、电吹风、熨斗和烫衣板等完善的客房设施。酒店专为商务人士设计的行政楼层附有专属行政酒廊,提供悉心的服务及独享的尊荣待遇。 酒店设有全日西餐厅、行政酒廊、大堂吧、酒吧、中餐厅、日本料理、商务中心、健身房、水疗馆等配套服务设施,宾客不出酒店即可领略到环球各色美味。酒店提供洗衣、外币兑换、旅游票务等便捷服务;酒店旁写字楼内开有便利店、意大利餐厅和火锅餐厅。 480平无柱宴会厅和635平大宴会厅加上7间多功能厅可至多容纳1600人同时会议、私人晚宴和培训等活动。酒店整体环境优雅、设施完备、服务周到、交通便利,是您商务、休闲的不二之选。
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Average
来自 Richard 中国
The feeling of mess, there is no corresponding room upgrade for IHG members, and the overall feeling is not good.
客户化身
已发布 2025年3月9日
Dear guests, we look forward to meeting you next time. The front desk service staff adheres to the service concept of feeling at home and smiling from the heart, and sincerely welcomes guests. As for the guest membership benefits you proposed, we will implement them according to IHG membership standards. Indeed, the hotel rooms were full on that day, we are very sorry for this, and we did not explain to you in time, which is our mistake. Thank you again for your support. -- General Manager of the hotel
 0 点
0/ 0的投票认为这条意见有用。
 
大连中远海运洲际酒店地处城市中心,信步可达地铁站、火车站、购物中心及多家特色餐厅。酒店客房舒适典雅,面积大,视野佳。洲际品牌独有的“深入洞悉”礼宾服务,为您提供地道的旅游方案。从风景怡人的海滩,到自然淳朴的渔村,把酒临风,尽享滨城的美食美景,为您的每一次出行创造原汁原味的难忘体验。大连中远海运洲际酒店是您家庭旅行、商务差旅及会务活动的理想选择。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Nice stay with this hotel
来自 Billninini China
nice experience with this hotel as always ... special thanks to Grace the client manager whom did help arrange a very comfortable room for me and got the room ready prior to my arrival. and also thanks to Sylvia the club lounge crew for her thoughtful service and kindness.
look forward to visiting again.
客户化身
已发布 2025年3月9日
Dear Billninini, 
Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Dalian.
We are delighted to know that our staff service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely, 
Sharon Wang
General Manager
 0 点
0/ 0的投票认为这条意见有用。
 
石家庄万象天成假日酒店地理位置优越,紧邻金融街和河北艺术中心,距离正定机场33.3公里,距离石家庄站3公里,酒店紧邻地铁3号线,乘坐地铁前往石家庄火车站3站即可抵达。 石家庄万象天成假日酒店的客房均配有液晶电视,卫星频道。酒店内部有两个餐厅,金玉玲珑中餐厅及天汉西餐厅,均位于酒店7层。金玉玲珑中餐厅以杭帮菜为主打菜系,包含东坡肉、龙井虾仁等经典名菜,也有厨师匠心打造的东海黄鱼等新式杭帮菜。天汉西餐厅为全日餐厅,同时提供早餐及晚餐自助,涵盖中西,包罗万象。 石家庄万象天成假日酒店包括大宴会厅在內的6间会议室均可举办活动,我们的大宴会厅可轻松容纳 380 人(宴会形式)。无论是董事会议,温馨的香槟招待酒会或是盛大的婚礼,石家庄万象天成假日酒店的宴会团队可以定制会议设施以满足您的活动的需求。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
服务热情
来自 FT3636
干净卫生 交通方便 专业服务 非常不错的体验,会再次下榻!
客户化身
已发布 2025年3月9日
感谢您选择入住石家庄万象天成假日酒店,周边购物、餐饮十分方便,环境在当地也是首屈一指,是来石家庄出差、旅行的一个很好的选择。酒店秉承致胜之道价值观,以杰出的工作方式,对客人履行品牌承诺,打造客人挚爱的杰出酒店,对于每位宾客,我们始终竭尽全力提供完善服务,以更完善的细节为宾客提供完美的入住享受,诚意恭候您的再次下榻!酒店总经理高峰
 0 点
0/ 0的投票认为这条意见有用。
 
南京西安门智选假日酒店位于秦淮区中山东路518号,地理位置十分优越。酒店紧邻西安门遗址公园和地铁2号线西安门站4号口,靠近内环东线与中山东路的交汇处,便捷通达城市各个角落。酒店距离南京禄口国际机场约40公里,距南京站约8公里,距南京南站约9公里。 秦淮区因秦淮河而得名,这里历史悠久,是南京文化的摇篮。酒店周边商业区、高等院校、医院和名胜古迹环绕,如东部战区总医院、明故宫、中山陵、美龄宫、总统府、古鸡鸣寺、南京航空航天大学、江苏省美术馆、南京图书馆、明孝陵景区、玄武湖公园、夫子庙秦淮风光带、老门东、1912街区、新街口等。探索这片区域,您将体验到被誉为“江南锦绣之邦、金陵风雅之薮”的文化魅力。 酒店129间客房采用实用主义现代风设计,卫浴干湿分离、可投屏65英寸品牌电视、便携式的床头阅读灯和充电插孔等体贴周到的设计,为入住增添舒适性。在此,你可尽享优质睡眠、畅爽沐浴。此外,自动送物机器人,自助洗衣阁和健身房,公共办公空间,让您自如切换办公与休闲模式。智空间供应中西式自助早餐,为每一次出行充能。 无论是假期,还是公务,让南京西安门智选假日酒店成为您到访南京的理想之选。
 
总体
4 分 - 总分为 5
4 分 - 总分为 5
Employees are not skilled in IHG member business.
来自 Richard 中国
The room is noisy, and the roar of the machine is endless.
The location is good, right next to the subway entrance.
There are local snacks for breakfast, which is great.
客户化身
已发布 2025年3月9日
Dear Guest,
Thank you for staying at Holiday Inn Express NANJING XI'ANMEN
We sincerely apologize for the inconvenience caused by the noise in your room. Your feedback has been duly noted, and we will immediately escalate this issue to our maintenance team for thorough investigation and resolution. If you encounter any issues during your stay, please feel free to contact our staff at any time, and we will coordinate and handle them promptly for you and ensure your comfort. At the same time, we are truly grateful for your kind compliments regarding our breakfast and the convenient location of our hotel. It brings us great joy to know that these aspects of your stay met your expectations. We will work even harder and sincerely hope that you will have the opportunity to stay with us again in the future, so that we can offer you even better service.
Sincerely,
IHG Social Listening Team
 0 点
0/ 0的投票认为这条意见有用。
 
华邑®酒店及度假村由洲际酒店集团创办于2012年,“华邑”二字意味着中华有识之士及各界菁英相聚于此,英文名称“HUALUXE”中的“HUA”则取自汉字“华”,而“LUXE”则象征着高端奢华的品质。华邑®酒店及度假村深刻洞悉国人餐饮及商务社交之需求,热忱发扬以“食”和“聚”为核心的中华待客之道的艺术。华邑®旗下酒店富有中华文化特色,还为宾客提供一系列成熟完善的特色专属社交空间,无论是商务社交亦或是私人聚会,都能精彩圆满。上海大华长风华邑酒店坐落于普陀长风生态区繁华的城市商圈中,尽纳长风公园秀美风光,紧邻轨道交通15号线和上海跨国采购会展中心,商务出行或观光游览皆可畅达。酒店依托优越的地理位置和优美的自然景致,整体建筑风格传承自中式传统园林艺术,以“水生万物”为设计意象,蜿蜒至酒店内各个空间,呈现水由起源至汇入江海的刚柔并济,充满艺术张力。312间灵秀雅致的奢华客房及套房,汇聚经典与创新美食的彩丰楼中餐厅及鲜艳全日餐厅,别具风格的会晤、品茗空间举茗邑,设施完备的健身房和室内恒温游泳池,以及超过1060平方米的宴会及会议空间,皆可满足您“食”与“聚”的商务与休闲需求。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
A pleasant stay
来自 Mingc
I encountered a minor issue with my initial room, but the staff resolved it. They were incredibly helpful, and I was very impressed with their prompt and professional approach. Thank you!
客户化身
已发布 2025年3月9日
Dear Guest,
Welcome to HUALUXE Shanghai Changfeng Park and hope you are fully savoring the spring. We sincerely appreciate your kind words.
We deeply regret that you faced a problem with your initial room. However, we are extremely glad that our staff managed to solve it promptly and professionally. Their dedication to addressing guests' concerns is a vivid demonstration of our commitment to service. Our hotel enjoys convenient transportation, being in proximity to multiple transportation hubs, enabling you to access various parts of the city with ease. Additionally, there are numerous charming attractions and vibrant commercial areas nearby for your exploration.
We look forward to your next visit. We will strive to offer seamless service from the moment you make a reservation to the end of your stay, ensuring you have a truly outstanding experience in this beautiful spring.
Yours sincerely,
Lisa Chen
General Manager
 0 点
0/ 0的投票认为这条意见有用。
 
卓尔不凡的无锡太湖皇冠假日酒店,坐落于无锡蠡湖旁地标性建筑的双子塔楼内。酒店交通便捷,地铁4号线可直达酒店,地理位置优越,紧连无锡城市品质生活新地标万象汇,邻近蠡湖、鼋头渚等无锡著名旅游景点。位于40层楼的皇冠俱乐部提供个性化的商务服务,为您的高端社交与商务互动营造宽敞典雅的空间。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Comfort room and good service from all staffs
来自 Otin Shanghai
the room is quite clean and tidy. it brought me good comfortable feeling. The reception staff is very kind, he received me with nice manner and gave me all the benefits immediately.
客户化身
已发布 2025年3月9日
Dear guests, thank you for choosing Crowne Plaza Wuxi Taihu, and let us see your satisfaction feedback. We’ll share your pleasant stay experience with our team, hope that our beautiful environment and unparalleled service will leave you with unforgettable memories after leaving. Thank you again for staying. We hope to see you again soon.
 0 点
0/ 0的投票认为这条意见有用。
 
成都总府皇冠假日酒店位于成都市中心“春熙路”商务区,地理位置优越,交通便利,紧邻成都太古里、IFS国际金融中心,春熙路。酒店距离古蜀文明的宽窄巷子、锦里、武侯祠车程仅约10分钟,从酒店漫步10分钟即可到达地铁1、2、3、4号线,前往火车北站、东站、南站、西站均只需20分钟车程。酒店距双流国际机场和成都大熊猫繁育基地约30分钟的车程。 酒店拥有402间高雅温馨的各式客房和套房。温馨体贴的服务和配套完善的设施,均为商旅客人量身打造,让宾客尽享居停的舒适与惬意。 酒店配套独具品味的餐厅和酒廊,为国内外宾客提供各色美食服务,客人无需远行,在酒店内即可享用风味美食。如您想探索店外原汁原味的天府生活及美食,无需远行,步行即可达周边逾百家中西美食、成都知名小吃和地道成都特色火锅。
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Great service
来自 Beam Bangkok
I had a wonderful experience thanks to the exceptional service provided by the staff. Especially 周凯 but ms.张欢欢 she knew i can speak Chinese so she seems like speaks in an impolite manner btw every team member was incredibly helpful, attentive, and professional. They went above and beyond to ensure that I had everything I needed, making the entire experience smooth and enjoyable. Their kindness and dedication truly stood out, and I appreciate their outstanding service.
Highly recommended! Thank you to the amazing team!
客户化身
已发布 2025年3月9日
Dear beam
Thanks for reply regarding on your recent stay withn us.
We are glad to see your compliment on 周凯, but we do apologize for one of our staff who had not carry out the "IHG True Hospitality". We will take action immediately to improve the overall service standard.
Look forward to serving you again when your next trip in Chengdu.
Jimmy Qin
Gerenal Manager
 0 点
0/ 0的投票认为这条意见有用。
 
成都总府皇冠假日酒店位于成都市中心“春熙路”商务区,地理位置优越,交通便利,紧邻成都太古里、IFS国际金融中心,春熙路。酒店距离古蜀文明的宽窄巷子、锦里、武侯祠车程仅约10分钟,从酒店漫步10分钟即可到达地铁1、2、3、4号线,前往火车北站、东站、南站、西站均只需20分钟车程。酒店距双流国际机场和成都大熊猫繁育基地约30分钟的车程。 酒店拥有402间高雅温馨的各式客房和套房。温馨体贴的服务和配套完善的设施,均为商旅客人量身打造,让宾客尽享居停的舒适与惬意。 酒店配套独具品味的餐厅和酒廊,为国内外宾客提供各色美食服务,客人无需远行,在酒店内即可享用风味美食。如您想探索店外原汁原味的天府生活及美食,无需远行,步行即可达周边逾百家中西美食、成都知名小吃和地道成都特色火锅。
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Staff
来自 WTK.S Thailand
The staff is lovely, kind, and friendly. whether Mr. Shawn York, Mr. Jackson, Mr. Kevin xie and Mr. Leo . They all did a great job and made me feel better after the unimpressive experience at check-in. I need to mention the person who checked me in, though—Ms. Zhao Huanhuan (赵欢欢). She did not provide good service and was extremely disrespectful. I had to repeat myself more than three times, and each time, she ignored what I explained. I’m not sure if she could communicate in English. If she didn’t understand what I was saying, she should have told me or used a translator. Alternatively, she could have explained things to me because my friend could communicate in Chinese However, as soon as my friend spoke in Chinese, Ms. Zhao Huanhuan responded in a dismissive tone. Additionally, during check-in, she even lifted one of her legs, which was the worst behavior I’m ever encountered. I would like to praise Mr. Shawn York for being very considerate and helpful to his colleague, Ms. Zhao Huanhuan, during the check-in process. She responded to him in an unkind tone. I hope that the behavior of Ms. Zhao Huanhuan will not happen again with anyone else.
客户化身
已发布 2025年3月9日
Dear WTK.S
Thanks for reply regarding on your recent stay with us.
As the first International 5 star hotel in southwest China, we have been practising the "IHG True Hospitality"
We do apologize for the unstable service for the front-line staff as well as will take action immediately.
Look forward to serving you again
Jimmy Qin
Gerenal Manager
 0 点
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