This hotel is located in a good location. Close to APM Mall, restaurants, transit etc. It would have been nicer if there was an exercise room instead of huge smoking area (Sky garden) which is a waste of space considering smoking habits are on the decline. One worker I would like to single out is Wen Fang. She was very good to us and when my 91 year old mother was sick she helped us out and that was above and beyond the call of duty. It was nice knowing that someone who you only briefly knew would come to aid like that. She showed a lot of humanity in that moment and I thank her for her help. The room was always immaculate.
Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and for sharing your valuable feedback with us. We are honored to receive your perfect score and are delighted to hear that you enjoyed our convenient location and that Wen Fang provided you with great service. We will certainly share your kind words with her and recognize her excellent work. In the meantime, we will forward your comments about the Sky Garden to management for future reference. Thank you very much for your support; we will continue to strive to be the Great Hotels Guests Love. We look forward to welcoming you back in the near future.
Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
Hotel very new and clean. Customer service very helpful, friendly and professional.
来自Letmefly从San Francisco, USA
After a 15 hours flight time, I really need a good rest. However still too early from check-in time, lucky the customer service said I can have my room ready in 30 min. It really help me to recover from the long haul flight.
Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and for sharing your experience with us. We are honored to receive your perfect score and are glad to know that you were satisfied with your overall stay. Customer satisfaction is one of our top priorities. We are committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Thank you very much for your support; we will continue to strive to be the Great Hotels Guests Love. We look forward to the opportunity to serve you again in the near future.
Your sincerely, Holiday Inn Express Hong Kong Kowloon CBD2
I want to extend my heartfelt thanks to the incredible team at Crowne Plaza Huadu for their outstanding service. A special shoutout to Zing for her unwavering dedication in handling her customers’ ever-changing requests. Even while feeling unwell, she worked late into the night, demonstrating an extraordinary commitment that I truly appreciate.
A big thank you to Yin Jie for always ensuring my room needs are met with care and efficiency, and to Vic Luo for making my breakfast experience seamless—knowing my preferences and always providing excellent service.
The hospitality and professionalism of the team make every stay at Crowne Plaza Huadu a fantastic experience. I look forward to my next visit!
Dear Guest, Thank you for taking time to share your valuable feedback with us. We were pleased to note that our friendly staff service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your highly recommendation and we look forward to your next stay with us in the near future. Sincerely, Eric Cheng General Manager
Absolutely amazing! The hotel staff made me feel as if I was home. Thank you Alan, Zoe, Ting and the head chef. The food was amazing and the hospitality even better. I will forever cherish my stay in Chiayi from my hotel experience.
Dear Lou Boulan, Thank you again for staying at Holiday Inn Express Chiayi, and sharing your experience with us. We are so honored to have your positive comments for our team's hospitality, and glad to know that you had enjoyed your stay. Thank you for your sincere recommendation, and hope we could have your visit again in near future! Best Regards, Holiday Inn Express Chiayi Management Team
Good location, good value, excellent stay, recommended!
来自Rodi
- good location in Jing'an - very modern room and amenities - room and the all facilities, entire hotel clean and well kept - compliments to all staff ! - very nice breakfast - good Luckin coffee! - free washer/dryer MUCH appreciated at Holiday Inns in China (at least the ones we stayed at) - late checkout @ 2 pm - thank you
Only a few slight issues: - I would've appreciated help with bags - mattress kinda hard - slow wifi
All in all though: very good ! Looking forward to our next stay there.
Dear Guest, thank you very much for your wonderful and sincere review. We have always adhered to the principle of "Guest First, Service Foremost" and are committed to creating a warm and comfortable, home-like atmosphere for every guest. From the moment you step into the hotel lobby, we strive to make you feel our meticulous care and attention. We are deeply gratified to know that you are satisfied with our facilities, hygiene standards, catering services, and staff hospitality. Your satisfaction makes all our efforts worthwhile. Regarding the minor issues you mentioned, we have carefully documented them and will promptly share them with the management team for serious consideration in our future improvement plans.Thank you again for your valuable feedback. We look forward to welcoming you back and providing you with an even more perfect stay experience! Best regards, IHG Social Listening Team
Dear guest, thank you for your stay! Your satisfaction is the highest level of our enthusiastic service. We will do our best to provide you with excellent service, comfortable atmosphere, and peace of mind in our hotel. With brand new enthusiasm, we will meet every need of you. We attach great importance to your opinions on breakfast. We will also provide feedback to the catering team. We will continuously adjust the types and flavors of dishes according to the needs of customers in the future.Welcome to visit again. Wishing you a pleasant journey.IHG Social Listening Team
We are honored to learn that you have given our hotel a positive overall review. We also sincerely apologize for the disturbance caused by other guests during your stay. Should a similar situation arise in the future, please do not hesitate to let us know, and we will do our best to offer a better solution.
We are committed to continuously improving our service quality and look forward to the opportunity to serve you again in the near future.
My stay in this property was different from my past experiences with Crowne Plaza in that the staff provided service with a difference. They were more genuine and helpful making my stay delightful.
Front desk staff member Roy was most helpful in resolving some issues with the booking and quickly managed to help us settle in seamlessly.
The club lounge experience was also different from the the other lounges I have visited. Their way of serving food ensured that as long as you come in during the cocktail hours you will be getting your share of food. Whilst the offerings placed on the tables were limited, they have it inside and you will need to ask for example wines and beers. The service led by Alina and her team was genuine and warm and made the stay very comforting to us. Our check-out was a breeze with Alina helping us get a Didi and even ensuring the driver is not mistaken with our destination due to our language issues. A big shoutout to her.
Elite members were served a different tea every evening served to your room making this small gesture such a good touch. Roy even communicated the type of tea that were served to me.
The only issue I would like to bring up was that the room was too warm as the AC could not be go below 25C. I struggle to fall asleep as the bedding created extra warmth.
Every staff member I met were friendly. The morning breakfast had a good offering especially with the Shanxi cuisines. I enjoyed every breakfast and the variety of vegetables in different Shanxi style was healthy and delicious. What is better that ice-cream with breakfast especially matcha ice-cream.
The metro was a good 10 to 15 minutes walk through the pleasant neighbourhood. Whilst it is not near it is manageable.
Overall, my family and I enjoyed our stay at Crowne Plaza Weiyang in Xian.
Dear Guest, Thank you sincerely for choosing Crowne Plaza Xi'an Weiyang for your stay and for taking the time to share your experience with us. We greatly appreciate your kind recognition of various aspects of our hotel, particularly your praise for the service provided by our staff members Roy and Alina. Regarding the air conditioning issue you mentioned in your room, we have immediately instructed our engineering team to conduct a thorough inspection and repairs. We sincerely apologize for any inconvenience this may have caused during your stay. At Crowne Plaza Xi’an Weiyang, we remain committed to upholding the IHG's philosophy of "True Hospitality for good" in serving every guest. It would be our genuine pleasure to welcome you back for another memorable experience in the future.
Warm regards, Edward Wang Crowne Plaza Xi'an Weiyang
I would recommend this hotel only for the magnificent staff you have. They are all extremely helpful, proactive, attentive, able always to help, smiley, and extremely supportive to help you in anything you need. They go over and beyond of what it is needed. I would like to give hands up specially to the concierge team and to Luke Zeng. He was always attentive of my needs. Congratulations, you have an amazing team.
Dear Guest , Thank you for taking the time to provide feedback with regards to your recent stay at Holiday Inn Shenzhen Donghua. Hotel is located in the central area of Nanshan, adjacent to the Hi-tech park. It has two direct lines nearby. 550 meters walking distance to Metro line 11, Nanshan station.We will share these with our team so that we can continue to improve our services. Once again, we very much look forward to welcoming you back to our hotel. Thank you! Sincerely, Marketing and Communication