The staff in the reception are were all polite and approachable! I love them! They also upgraded our room which I really appreciate! The room was tooooo big. Its like a whole condo unit. The breakfast was just okay but the staff were all polite! The hotel very accessible to bus stations! I really recommend this hotel!
A wonderful stay for me and my partner. The team has been very accommodating to my request of birthday surprise and room upgrade. The hotel is beautifully designed and the room is spacious and clean. We both had a good time and will try to stay again next time.
Thank you for your continued loyalty as our valued IHG One Reward member.
We are elated to read your raving review and glad you & your partner had an enjoyable stay with us to celebrate special occasion.
Its feedback from valued and loyal guest like you that enable us keep striving hard to provide True Hospitality to our guests and create Wonderful Memories @ WM hotel.
Looking forward to welcome you back in not to distant a future.
My team & I remain at your service.
Best Regards,
Vikram Kakroo General Manager WM Hotel, Vignette Collection, Hong Kong
Thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 02988668888 or Leslie.cao@ihg.com.
Sincerely, Leslie Cao General Manager 02988668888 Leslie.cao@ihg.com
I booked a non-smoking room, but the room smelled of cigarette smoke. It was very unpleasant, especially since all my towels and clothes retained the smell even after I moved to another hotel. The water pressure in the shower was weak as well. The amenities were old, and the additional single bed was very hard—I could feel the springs. However, the location of the hotel is good, and the staff are friendly.
Thank you for taking the time to share your feedback.
We’re glad you found our location convenient and appreciated our staff’s friendliness. We sincerely apologize for the issues you experienced during your stay, particularly regarding the non-smoking room smelling of cigarette smoke. We regret the inconvenience caused by the water pressure, amenities and etc. These concerns are being reviewed with our team to ensure timely improvements.
Your feedback is invaluable, and we’re committed to addressing these shortcomings. We hope you’ll give us another chance to provide a better experience in the future.
Received good friendly helpful services from staff Miffy and other hotel staff, room was clean, upgraded the room to nice city view was a treat, thank you
Dear guest, thank you for choosing Holiday Inn Express Shenzhen Dongmen. We're delighted to hear that you received such excellent service from Miffy and the rest of our team. It's our pleasure to offer warm, helpful service to every guest. We're also glad you enjoyed the room upgrade and the beautiful city view. Our hotel is strategically located in Luohu business district, close to many attractions like Dongmen Pedestrian Street and shopping hubs. With 275 stylish rooms equipped with multifunctional furniture, power outlets, and USB ports, we strive to ensure your comfort. Our Great Room, with its work - leisure facilities and 24 - hour self - service station, is designed for your convenience. We hope to welcome you back soon for another wonderful stay. Best regards, IHG Social Listening Team
nice stay and very goodexperience nice stay and very goodexperience nice stay and very goodexperiencegood for the price and then nice stay and very goodexperience nice stay and very goodexperience nice stay and very goodexperience
Thank you so much for your glowing 5 - star review! We're thrilled to hear that you had a nice stay with us and that every aspect, from cleanliness to staff service, met your expectations. Your kind words about our knowledgeable staff, comfortable rooms, and great value mean a lot to us. It's our goal to create a memorable experience for every guest, and we're glad we achieved that for you. We look forward to welcoming you back soon for another wonderful stay.
I have stayed here several times on my business trips to China. The hotel is always very clean and the service from the hotel staff is always great .. The executive lounge is always superb , and thanks to Sunny and all staff in the lounge for always making my stays very comfortable and enjoyable.
Thank you for choosing Crowne Plaza Shenzhen Nanshan. We sincerely appreciate your recognition and praise. It encourages us a lot. We value your patronage and hope to have the opportunity to better serve you in the future and restore your confidence in our hotel.