- staff speaks good English/Japanese, friendly and helpful. - valuable hotel option, close to subway station - bathroom might have mouldy smell, at acceptable level, given the hotel is ~30years
Dear Guest , Thank you for taking the time to provide feedback with regards to your recent stay at Holiday Inn Shenzhen Donghua. Hotel is located in the central area of Nanshan, adjacent to the Hi-tech park. It has two direct lines nearby. 550 meters walking distance to Metro line 11, Nanshan station.We will share these with our team so that we can continue to improve our services. Once again, we very much look forward to welcoming you back to our hotel. Thank you! Sincerely, Marketing and Communication
Intercontinental Kaohsiung is our no.1 choice favoueite hotel in Kaohsiung. Love the service, room view and all the sweet little details they care to present to us every night. Love this hotel! Will always stay here!
Thank you for taking the time to tell us about your experience at InterContinental KAOHSIUNG.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me directly.
Sincerely, Joseph Liu Assistant Front Office Manager
Dear Guest, We very much appreciate your feedback regarding your recent stay at Crowne Plaza Nanning City Center,Thank you for bring this up to our attention, and it is always important for us to receive constructive comments like yours that we can strive to continuously improve the quality of our services and products as a 5 star international hotel quality. I’ve shared your comments with the team already.Look forward to serving you again in a not-too-distant future. Wish you all the best! Yours sincerely, Jeffery Xu General Manager 0771-5958888 gsm@cpnanning.com
Thank you very much for your long-term support and feedback to Crowne Plaza Tainan. After receiving your message, our entire team has conducted a deep review. We are deeply sorry for the gap and disappointment you felt in this dining experience.
The specific issues you mentioned, such as the negative attitude of the service staff in the omelette area of Element Restaurant, the lack of chef patrolling and careful management, and the quality of napkins not meeting the standards of a five-star brand, have made us reflect deeply. We attach great importance to every point you point out, which is not only related to customer experience, but also involves the display of brand value and the maintenance of trust.
We have immediately convened a department meeting and asked the catering supervisor to review the work attitude and service quality of the front-of-house and back-of-house staff, and at the same time make adjustments and retrain on-site service procedures, food delivery conditions and equipment preparation. Management vacancies at the chef level are also being actively filled to ensure that there are always professionals on site to control quality and details. In addition, napkins and other supplies will be completely replaced and quality controlled to respond to your concern about the "five-star quality".
Thank you very much for your recognition of the front desk and service center team. This is a balanced and important reminder to all our colleagues in the hotel. We will extend this stable performance to the overall service process so that every VIP can feel consistent quality and warmth from check-in, dining to check-out.
Finally, regarding the part you mentioned that may be reflected in the video in the future, we fully respect your rights and sincerely invite you to contact me or the catering manager at any time. We are willing to face every detail and actively improve.
Thank you for reminding us through your actions: "With the name of Crown, there is a promise to be fulfilled." We look forward to your visit again and seeing our changes and progress in person.
Dear guest, thank you for your rating and feedback. We always adhere to the service philosophy of treating people sincerely, providing service with a smile and being attentive to our guests. Thank you again for your choice. We wish you a pleasant journey and look forward to seeing you again! - Hotel General Manager
尊敬的客人,感谢您近期选择入住杭州国际会议中心洲际酒店。很荣幸酒店的服务品质获得您的认可。酒店坐落于繁华的钱江新城商业中心,周边环绕着钱塘江、市民公园、大型购物商城以及交通便利的地铁。您的赞扬已与服务团队进行了分享,这将激励我们继续以热忱细致的态度捕捉个性化的宾客需求,积极响应,精益求精,不断创造舒适惬意的非凡洲际体验。诚挚期待您的再次光临。总经理 Eric Kee
Comfortable hotel facilities and friendly hotel team
来自Knight从Dalian
Excellent stay experiences. Great location in expo zone, nice food, and friendly staffs, especially the reception team, James, Alex, Tommy, Maggie, Nico, Diana.
Dear guest, thank you for your favor. Our hotel is located in the center of Hongqiao Hub, close to the National Exhibition and Convention Center of Shanghai, with convenient transportation. There are three restaurants and a lobby bar of different styles in the hotel for your choice. Whether it is Chinese or Western cuisine, or a rest and a drink, they are all good choices. We are looking forward to seeing you again! Wish you a pleasant journey! - Hotel General Manager
Hotel charged RMB1757.52 instead of RMB1575.52. The invoice shows RMB1575.52. Although I sent a request to refund the balance, I haven't received any answer.
Dear IHG Rewards Club Member, Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Shanghai Pudong. We would like to take this opportunity to apologize for the room charge may have caused you. Your comment about the refund problem has been documented and will certainly be looked into. We will give you the feedback as soon as possible, and we will keep perfect training of our staff. Once again, we thank you for your feedback and look forward to your continuous support in the near future. Thank you! Sincerely,