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    2017年2月20日
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    2025年4月24日
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GreaterChina 的评论意见
 
无锡城中皇冠假日酒店位于无锡市中心城区梁溪区,背靠古运河,远眺惠山麓,将无限城市风光尽收眼底。酒店交通便利,毗邻多个购物中心美食及名胜古迹。344 间典雅宽敞的客房,在临河的房间内能够一览京杭大运河及太湖广场的无限风光。 我们有高速无线网,儿童俱乐部,室内恒温泳池和健身中心。 我们期待您的再次光临!
 
总体
4 分 - 总分为 5
4 分 - 总分为 5
Housekeeping called my room duirng a meeting when I had my DND sign put up
来自 pakp88 Singapore
Pros:
- Location near central Wuxi, next to a small park, near HSR station
- TV is placed on console and can be easily setup to connect to own devices
- Gym quite big and has a swimming pool
- Staff was proactive to call to ask for area of improvements
Cons:
- Food for both breakfast and evening happy hour is below average, vegetables over-cooked, no Wuxi local specialty food. Suggest to learn from other Crowne Plaza Hotels for example the one at Shanghai Hongqiao Station.
- Not enough coffee machines and half of them were not working when the restaurants is crowded
- When crowded, the staff at noodle bar was not able to handle the multiple orders, mixed up and gave my noodle to other guest
- Housekeeping called my room when I put up the DND sign
- Swimming pool and gym are too crowded
- Change room is too cold and too small and does not have enough bench and seats for guests to change their clothes
- Check in took quite long time
客户化身
已发布 2025年3月24日
Dear Guest,​
Thank you for sharing your detailed feedback on your stay at Crowne Plaza Wuxi City Centre. We're glad you liked our location, TV setup, gym, and our staff's initiative.​
However, we're sorry for the issues you faced.​
Food Quality​
We'll study best practices from other Crowne Plazas, like Shanghai Hongqiao, to add Wuxi specialties and improve cooking. Expect better food variety and quality soon.​
Coffee Machines​
We've ordered more coffee machines and our maintenance team will do daily checks to avoid shortages and malfunctions during peak hours.​
Noodle Bar​
Our staff will get extra training, and we'll introduce an organized queuing and order - tracking system to prevent mix - ups.​
Housekeeping​
We've strengthened DND procedures. Housekeeping will double - check DND status before approaching rooms.​
Crowded Facilities​
We're implementing a reservation system for the pool and gym. In the short term, more benches and seats will be added to the change room.​
Check - in​
We've analyzed check - in procedures. Staff training is underway, and we're considering mobile check - in for faster service.​
We hope you'll give us another chance. The improvements will make your next stay better.​
Best regards,​
Wilson Fang
Front Office Manager​
Crowne Plaza Wuxi City Centre
 0 点
0/ 0的投票认为这条意见有用。
 
国家会展中心上海洲际酒店位于上海虹桥商务区核心位置,是中国国际进口博览会举办场地——国家会展中心(上海)内一家奢华品牌酒店。酒店距离虹桥国际机场和虹桥火车站仅5公里,毗邻轨道交通2号线及17号线, 便捷连通上海各大核心商圈。客人还可轻松前往七宝古镇、江南古镇朱家角、虹桥天地及青浦奥特莱斯广场等,探索本地文化。酒店共拥有四间独具特色的餐厅和酒吧以及逾2,200平方米宽敞灵活的宴会场地,是筹办高端会议、大型宴会和梦幻婚典的理想之所。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Nice place
来自 Shane London
Staffs are friendly. Room is nice. Had a nice breakfast.
客户化身
已发布 2025年3月24日
Dear Shane,
Thank you for taking time to convey your thoughts on your recent stay.
We're very glad to hear of your recognition of the hotel's service,rooms and service.
Your valuable comments and recommendation will assist us to continue to meet and exceed our guest expectations.
We look forward to welcoming you again!
Best Regards,
Hotel Management
 0 点
0/ 0的投票认为这条意见有用。
 
苏州中茵皇冠假日酒店位于苏州工业园区静谧秀美的金鸡湖畔,整体建筑时尚现代,仿佛一座正待起航的豪华邮轮。酒店位置得天独厚,交通便捷,距苏南硕放机场直线距离约31公里,距上海虹桥机场直线距离约63公里,至古城区中心直线距离约4.5公里。酒店位于繁华商区,闹中取静,步行即可到达苏州中心、东方之门、湖滨新天地、李公堤等。388间主题客房和套房典雅精致,湖畔美景尽收眼底。客房均配备高速无线网络、液晶平板电视、迷你吧、热带雨林花洒、高级洗浴套装等,24小时客房服务让您随时享受正宗苏式美馔和特色小吃。行政楼层提供全天个性化商务及礼宾服务,皇冠假日俱乐部坐拥湖畔美景,为您的社交与商务互动提供宽敞雅致的空间。周末和节假日,室内、室外儿童乐园,儿童影院,以及电竞室对住店客人开放。您可以和孩子一起玩滑滑梯、独木桥、做游戏等。酒店处处彰显国际商务酒店风范。“皇冠假日会务总监”是皇冠假日品牌的标志性服务,配合“两小时反馈”,深入会议筹划和管理过程的各个细节,确保每一个环节都尽善尽美。酒店13间会议厅和宴会厅功能完善,是举办各种主题活动、鸡尾酒会、婚礼庆典的理想之选。健身房配备先进的运动器械,室内、室外游泳池饱览醉人的金鸡湖美景,超值的水疗服务为您带来独特的水疗体验。“圣汐”餐厅荟萃中式自助餐、西式佳肴和亚洲美馔,6间开放式厨房使大厨的精湛技艺一览无余。臻炉逸火锅,精选全球优质食材,以招牌泉水锅底还原鲜活本味,用更具现代美学的出品形式,创造赏景式用餐新体验。“鲍鱼王子”中餐厅主打正宗粤菜美馔,12间极富东方韵味的包厢为您提供私密雅致的用餐环境。茶坊“香茗舫”坐拥金鸡湖美丽景致,奉上精选中式茶和主题下午茶。大堂酒廊“马里亚纳”有特调鸡尾酒和红酒佳酿,为您的夜晚时光增添无限乐趣。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Business travel
来自 Jenson Singapore
Excellence service and staff are friendly and knowledgeable. Room in excellent condition and hotel location is perfect
客户化身
已发布 2025年3月24日
Dear Jenson,
Thank you so much for taking your valuable time to write a great review about your impressions of Crowne Plaza Suzhou. It is truly our great honor to have the support from our distinguished guests like you. Thank you again for your kind patronage and continuous support to our hotel. We look forward to your next stay with us in the near future.
Magandran Suppiah
General Manager
 0 点
0/ 0的投票认为这条意见有用。
 
苏州中茵皇冠假日酒店位于苏州工业园区静谧秀美的金鸡湖畔,整体建筑时尚现代,仿佛一座正待起航的豪华邮轮。酒店位置得天独厚,交通便捷,距苏南硕放机场直线距离约31公里,距上海虹桥机场直线距离约63公里,至古城区中心直线距离约4.5公里。酒店位于繁华商区,闹中取静,步行即可到达苏州中心、东方之门、湖滨新天地、李公堤等。388间主题客房和套房典雅精致,湖畔美景尽收眼底。客房均配备高速无线网络、液晶平板电视、迷你吧、热带雨林花洒、高级洗浴套装等,24小时客房服务让您随时享受正宗苏式美馔和特色小吃。行政楼层提供全天个性化商务及礼宾服务,皇冠假日俱乐部坐拥湖畔美景,为您的社交与商务互动提供宽敞雅致的空间。周末和节假日,室内、室外儿童乐园,儿童影院,以及电竞室对住店客人开放。您可以和孩子一起玩滑滑梯、独木桥、做游戏等。酒店处处彰显国际商务酒店风范。“皇冠假日会务总监”是皇冠假日品牌的标志性服务,配合“两小时反馈”,深入会议筹划和管理过程的各个细节,确保每一个环节都尽善尽美。酒店13间会议厅和宴会厅功能完善,是举办各种主题活动、鸡尾酒会、婚礼庆典的理想之选。健身房配备先进的运动器械,室内、室外游泳池饱览醉人的金鸡湖美景,超值的水疗服务为您带来独特的水疗体验。“圣汐”餐厅荟萃中式自助餐、西式佳肴和亚洲美馔,6间开放式厨房使大厨的精湛技艺一览无余。臻炉逸火锅,精选全球优质食材,以招牌泉水锅底还原鲜活本味,用更具现代美学的出品形式,创造赏景式用餐新体验。“鲍鱼王子”中餐厅主打正宗粤菜美馔,12间极富东方韵味的包厢为您提供私密雅致的用餐环境。茶坊“香茗舫”坐拥金鸡湖美丽景致,奉上精选中式茶和主题下午茶。大堂酒廊“马里亚纳”有特调鸡尾酒和红酒佳酿,为您的夜晚时光增添无限乐趣。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Comfortable and great service in a very good location
来自 Vaneeni Bangkok
My family : papa mama husband and two daughters and i all like to stay here.
We love here
We like the location that can walk to the lake and to Suzhou center to go for shopping and find some food there
Anyway, we'll recommend to our friends.
客户化身
已发布 2025年3月24日
Dear Vaneeni,
Thank you for your stay with us at Crowne Plaza Suzhou. We are pleased to know that youyou’re your family appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again and we look very much forward to welcoming you back in the future.
Magandran Suppiah
General Manager
 0 点
0/ 0的投票认为这条意见有用。
 
北京前门富力智选假日酒店位于北京中心城区,交通十分便利。酒店毗邻北京南站(京津城际、京沪高铁起点站),距离北京的文化中心紫禁城仅10分钟车程,距北京首都国际机场约50分钟车程,可便捷前往天坛公园、陶然亭公园、天安门、故宫、前门大栅栏商业街、王府井商业街和国家大剧院等旅游景点。此外,酒店距离北京著名的红桥市场仅3公里,古色古香的亭台楼阁内摆满了各种珠宝项链、古玩字画和民间旧货等,总有一款纪念品适合您。 北京前门富力智选假日酒店共7层,设有316间宽敞舒适的客房,客房内配有32英寸的液晶电视,提供多达35个卫星频道。酒店精心挑选高品质的客房寝具,致力于为客人提供温馨舒适的睡眠环境和宾至如归的服务。无线网络覆盖整个酒店,您可以随时随地上网冲浪和查收电子邮件。酒店设有24小时商务中心,为您的商务办公提供便利。酒店共有三个会议室,最多可容纳70人参会,除了无线网络外,会议室内还配有投影仪及液晶电视,适合举办各种小型培训会和研讨会。 别致舒适的Great Room餐厅位于酒店二层,为入住客人提供精心准备的自助早餐。携家人或挚友临窗而坐,在窗外周边绿树成荫街道美景的映衬下,细细品尝地道的北京小吃,是何等惬意的早间时光。 北京前门富力智选假日酒店地处闹市,是注重时效又追求舒适人士的理想选择。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Great service, clean and comfortable room, great breakfast selection, and strategic location
来自 Elizabeth Kota Kinabalu, Malaysia
Our stay here was perfect, and we truly enjoyed staying here. The staff were welcoming and provided excellent service, the room was clean and comfortable, the variety of selection at breakfast was great, and the location was strategic and convenient.
客户化身
已发布 2025年3月24日
Dear Guest,
Thank you so much for your wonderful review! We're delighted to hear that your stay with us was perfect and that you enjoyed your time here. Your kind words about our welcoming staff, clean and comfortable room, great breakfast selection, and strategic location mean a lot to us.
The hotel has a unique location on the South Second Ring Road, with a quiet and busy atmosphere. You can walk to Tianqiao subway station on Line 8, which is about a 10-minute walk from Tianqiao Art Centre.
We hope to have the pleasure of welcoming you back again in the future. Have a fantastic day ahead!
Best regards,IHG Social Listening Team
 0 点
0/ 0的投票认为这条意见有用。
 
香港金域假日酒店位于九龙尖沙咀弥敦道的黄金地段,无论是商务或度假旅游,选择居停于此,倍感舒适自在,宾至如归,称心惬意。 酒店提供621间设备完善之客房及套房,设置宽敞舒适的双床、两豪华睡床或特大睡床,专为商务旅客而设的行政会所楼层,特别提供优越的住宿体验及配套设施。屡获殊荣的食府、酒吧、设备齐全的会议厅、露天泳池、健身室及免费宽带高速上网服务等,一应俱全。 除了为每位客人提供舒适的睡眠环境,让一家大小乐聚天伦,假日酒店更提供「儿童尽享食宿全免」优惠。 免费用膳优惠适用于由父母陪同下的十二岁或以下小童于Bistro on the Mile享用自助早餐,住宿优惠适用于由父母陪同下的十二岁或以下小童与父母同房而睡。 香港金域假日酒店毗邻香港铁路站贯通港、九、新界各区,步行至天星码头往中环或湾仔,只需五分钟,交通便捷;距离香港国际机场亦只需四十分钟车程。
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Could Not Sleep
来自 Michael Antrim
In my IHG profile I select high floor and away from elevators because I am a light sleeper.
When I checked in early evening I was given a high floor and I was eager to go out and explore Hong Kong as quickly as I could.
When I returned to my room later that night I discovered my room was right next to the elevators which are running all night.
I did not sleep at all because of this! I mentioned this to the management the next morning and they apologised for not looking at my profile and moved my room for my second night stay. I explained that it was their fault that I did not sleep and they should refund my stay (in points) as hotels have a policy to that effect.
They would only give me 5000 points, it cost me 59000 for 2 nights stay.
I think 5000 points compensation is unfair as it was their fault they put me next to the elevator and did not read up on my profile.
I am a platinum elite member and expected to be treated better.
I do not recommend this hotel and expect Holiday Inn hotels to be more professional.
客户化身
已发布 2025年3月24日
I sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Your feedback is crucial to our ongoing efforts to improve our service standards. I was sorry to hear that you felt your stay could have been improved in regards to our room's arrangements and compensation received.
Please do accept my sincere apologies for any shortfall in expectations. On behalf of everyone here at the Holiday Inn Golden Mile, thank you once again for choosing us, and I very much hope to have the opportunity to welcome you back one day, and the chance to impress you somewhat better than we did on this occasion.

Warmest regards
Carlos Souza
General Manager
 0 点
0/ 0的投票认为这条意见有用。
 
北京前门富力智选假日酒店位于北京中心城区,交通十分便利。酒店毗邻北京南站(京津城际、京沪高铁起点站),距离北京的文化中心紫禁城仅10分钟车程,距北京首都国际机场约50分钟车程,可便捷前往天坛公园、陶然亭公园、天安门、故宫、前门大栅栏商业街、王府井商业街和国家大剧院等旅游景点。此外,酒店距离北京著名的红桥市场仅3公里,古色古香的亭台楼阁内摆满了各种珠宝项链、古玩字画和民间旧货等,总有一款纪念品适合您。 北京前门富力智选假日酒店共7层,设有316间宽敞舒适的客房,客房内配有32英寸的液晶电视,提供多达35个卫星频道。酒店精心挑选高品质的客房寝具,致力于为客人提供温馨舒适的睡眠环境和宾至如归的服务。无线网络覆盖整个酒店,您可以随时随地上网冲浪和查收电子邮件。酒店设有24小时商务中心,为您的商务办公提供便利。酒店共有三个会议室,最多可容纳70人参会,除了无线网络外,会议室内还配有投影仪及液晶电视,适合举办各种小型培训会和研讨会。 别致舒适的Great Room餐厅位于酒店二层,为入住客人提供精心准备的自助早餐。携家人或挚友临窗而坐,在窗外周边绿树成荫街道美景的映衬下,细细品尝地道的北京小吃,是何等惬意的早间时光。 北京前门富力智选假日酒店地处闹市,是注重时效又追求舒适人士的理想选择。
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Could be better
来自 JYYY Malaysia
Hotel was a little run down. Air conditioning was centralized, making the individual room aircond system redundant. This becomes a problem especially during cold night where the temperature was too hot and stuffy for my comfort, and switching it off makes the room too cold and unventilated. Opening the window did not help much. Carpet of the room was dirty due to the age, cracks on the wall of the room.
I booked a room for 3 person - double room with an additional bed. All information were clearly stated in my reservation confirmation mail which also includes the charges for the additional person. But this was somehow not made visible to the front desk during my check in and they wanted to charge me again for the 3rd person. And I had to open my laptop to show them the evidence before they concede.
My worst experience with IHG so far.
客户化身
已发布 2025年3月24日
Dear Guest,
Thank you for taking the time to give us your feedback. We are very sorry to hear about the issues you experienced during your stay.
Firstly, regarding the extra bed charge, we would like to clarify that we did not charge you for an extra bed. It seems that there was a miscommunication at the front desk during your check-in. We apologise for any confusion this may have caused. If you have any further questions or concerns regarding this matter, please do not hesitate to contact us directly.
We also regret that the condition of the rooms did not meet your expectations, particularly the air conditioning and the condition of the carpets and walls. We will take immediate steps to address these issues by reviewing our maintenance procedures and ensuring that our rooms are maintained to the highest standards.
We value your feedback and are committed to making improvements to ensure a better experience for all our guests. We hope you will give us another chance to serve you better in the future.
Kind regards,IHG Social Listening Team
 0 点
0/ 0的投票认为这条意见有用。
 
位于港岛区的铜锣湾是香港的时尚潮流热点,大型商场内名店林立,潮流和高端产品琳琅满目。而香港铜锣湾智选假日酒店紧邻领导城市潮流风尚的时代广场,是紧贴都市脉博的不二之选。时代广场、利园、崇光百货以及各大高端品牌旗舰店皆徒步可至;距离铜锣湾地铁站A出口仅几分钟步程,瞬间可到中环的高端时尚热点及热闹的兰桂坊和苏豪区。区内的交通工具四通八达,从山顶到赤柱市集,从浅水湾到尖沙咀星光大道都可快速到达,尽览都市风采。 甫进酒店,简洁清新的氛围即为宾客一洗闹市烦嚣。酒店楼高27层,提供282个设备完善的客房;并特设245个无烟客房和2个无障碍客房,全面照顾不同需要。本着周到殷勤的服务精神,提供免费早餐、免费客房Wi-Fi及免费使用健身设备。酒店毗邻各大企业总部,商务设施和服务同样无微不至。区内多国美食汇聚,为城中饮食热点之一。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Excellent Staff
来自 PardonTheInterruption California, USA
Friendly staff; great service from Tiffany and Wing while checking in early. Tiffany gave us the breakfast coupons and allowed us to use them on the same day while Mr Wing stored our luggage’s while we ate breakfast.
客户化身
已发布 2025年3月24日
Dear PardonTheInterruption,

Thank you so much for sharing your wonderful experience at our hotel!

We're thrilled to hear that Tiffany and Wing provided you with exceptional service during your stay. It’s always our goal to go above and beyond the expectation of our guests, and we’re delighted that you felt welcomed and valued. Your kind words truly mean a lot to our team.

Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another memorable experience in the near future!

Warm Regards,
Kaivin Ng
General Manager
 0 点
0/ 0的投票认为这条意见有用。
 
上海金桥中心智选假日酒店坐落于浦东新区金桥商业中心,毗邻金桥出口加工区和张江高科技园区,地理位置优越,交通便利。 距陆家嘴金融贸易区直线距离约8.5公里,距浦东国际机场直线距离约35公里,距新国际博览中心直线距离约8公里,距迪斯尼直线距离24公里,轨道交通6号线近在咫尺,前往上海世博园区、东方明珠电视塔、外滩等城市景点方便快捷,是商务出行或旅游休闲的睿智之选。 酒店楼高12层,建筑风格现代简约,192间客房时尚精致,贴心配备柔软舒适的睡床、洁白清爽的床单,更有软硬双枕可供您选择,给您带来舒适的睡眠体验。客房还配备平板液晶电视、高速宽带上网、多功能工作台,各种现代化设施一应俱全,细腻而贴心的设计定能令您倍感舒适温馨。在这里,您拥有的不仅仅是温暖的睡床、干净的客房和友好的微笑,更是一个让您倍感舒适温馨、尽享自我的空间。 营养早餐和高速网络两全其美!热腾腾的早餐丰盛可口,中西式套餐精彩纷呈,美味、营养!无论在客房、餐厅还是商务中心,酒店全程提供高速网络,即使出行在外,依然能够随时保持业务畅通。 酒店配有2间功能完善的多功能会议室均可容纳30位宾客,采用自然采光,配备中央空调、先进的视听系统等现代设施,且提供高速无线网络,是举办各种会议、活动和培训的理想场所。酒店自助商务中心提供24小时传真、打印、机票预定、货币兑换等便捷服务,使您的商务之旅尽善尽美。 一应精智设施,如您商旅所需。 从入住到启程,我们真诚友善的服务时时相随、刻刻相伴,为您谱写旅途轻松心情。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
房间不太好
来自 david 北京
房间比较旧,温度冷,毛巾旧,用了之后脸起皮,跟假日的品牌有点差异,工作人员很友好很专业提出表扬,硬件设施比较不高级,电视机太小
客户化身
已发布 2025年3月24日
Dear David,
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHANGHAI JINQIAO CENTRAL.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or teemo.cai@jqcexpress.com.
Sincerely,
Alex Huang
General Manager
 0 点
0/ 0的投票认为这条意见有用。
 
西安广成皇冠假日酒店欢迎您的到来,酒店以专业、高效、灵活和彰显人性化的服务理念从细微之处关注您有效平衡工作与生活的需求,旨在为新时代的有志之士致力打造更好的商旅新体验,助力您的每一次商旅都高效顺利、灵感激发,收获成功。 酒店位于未央区北二环西段6号,与城北客运站近在咫尺,距离西安火车站约3.7公里、 西安北站 7.6公里, 西安咸阳机场22公里,临近大明宫国家遗址公园,盛龙购物广场和市政府。您还可轻松前往古城墙,钟楼,碑林,大雁塔,大唐不夜城等景点。此外,酒店附近的公共交通设施也是您提高出行效率的不错选择。 西安广成皇冠假日酒店拥有1100平方米多功能会议场地,共7间会议室,其中包括可容纳320人(宴会形式)的530平方米大宴会厅。无论是董事会议、产品发布会、公司年会或是盛大的婚礼庆典,我们的皇冠会务总监及团队都能针对会议需求度身定制个性化方案,随时随地提供现场支持,激发您的灵感,助力会务活动精彩圆满。 西安广成皇冠假日酒店 拥有268间摩登雅致的客房及套房,均配有舒适的办公区、宽大的浴室、高速网络接口以及完善的设施。精心雕琢的空间设计,灵活而贴心,放松享受生活或专注高效地投入工作,皆由您自由掌控。 到酒店的康体中心健身、游泳池焕发活力;前往酒店特色的中餐厅或是全日餐厅品尝精美菜肴;亦或是享受便捷的客房订餐服务。随后,在大堂吧啜饮一杯晚间鸡尾酒,彻底轻松一下,都将为您的身心蓄满能量。 西安广成皇冠假日酒店旨在成就高效商旅,为您带来卓有成效和品质的入住体验。我们期待再次与您相聚。
 
总体
5 分 - 总分为 5
5 分 - 总分为 5
Great service
来自 Deng Chongqing
The room is so large,and great service.i like the breakfast. I will come back soon.
客户化身
已发布 2025年3月24日
Dear guest: Thank you for choosing Crowne Plaza Xi'an Weiyang and taking the time to share your stay experience with us. We are very pleased with your recognition of our staff's service and breakfast. All employees will continue to uphold the " true hospitality for good " of IHG to serve guests. Looking forward to your next visit. - Edward_General Manager
 0 点
0/ 0的投票认为这条意见有用。