The hotel is situated in the heart of the city, providing a great atmosphere, excellent breakfast service, and friendly staff. The only downside is the underwhelming lounge, likely due to cost-cutting measures. It’s recommended if you’re not particularly interested in the lounge experience.
Dear Valued Guest, Thank you for taking the time to provide your feedback regarding your stay at InterContinental Hefei. It’s our great honor to create memorable experiences for our guest. Your positive comment is our great treasure and motivation. Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me directly at +86 (0)551 6266 5888 or gsm@intercontinentalhefei.com. Thank you and have a nice day!
No more taking lot time to make comment , we do not lots time for your survey . And it got 50 characters. If you want the good feedback , please improve your system of custom complain , I do not your online service.
Dear Valued Guest, Thank you for taking the time to provide your feedback regarding your stay at InterContinental Hefei. It’s our great honor to create memorable experiences for our guest. Your positive comment is our great treasure and motivation. Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me directly at +86 (0)551 6266 5888 or gsm@intercontinentalhefei.com. Thank you and have a nice day!
The location is super good. Walking distance to the tourist entrance for taking the bus. The front desk staff was so helpful and friendly. The room was quiet, cozy and clean with a nice view. Snow Wang at the front desk responded to our needs and requirements timely. She also recoomended a nice restaurant nearby and used her own coupon to call a taxi for us. Highly recommend this hotel.
Dear Guest, Thank you so much for your wonderful review! The hotel is located in the foot scenic area of Mount Emei, just a few minutes' walk from the ticket office of Mount Emei Huangwan Scenic Area. It has convenient transportation and is surrounded by tourist attractions, making it the first choice for business trips, office work, and travel with family and friends. Your kind words about the front desk staff, especially Snow Wang, mean a lot to us. It's wonderful to know that she was able to assist you so effectively. We're also glad that you enjoyed the quiet, cozy, and clean room with a nice view. Your satisfaction is important to us, and we strive to provide a pleasant experience for all our guests. We hope to welcome you back again in the future. Have a fantastic day ahead! Best regards,IHG Social Listening Team
Great hotel in a great location for tourists and easy parking. The service at the front desk was good. The bathroom in the guest room is not well designed, and it's really stupid to stand in the bathtub to take a shower.
Thank you for choosing Holiday Inn Wuhan. We're delighted to hear that you found our hotel to be in an exceptional location, perfect for tourists, and that you appreciated the ease of parking. Our dedicated front desk team strives to provide top-notch service, and we're glad you recognized their efforts.
However, we apologize for the inconvenience caused by the bathroom design in your guest room. Your feedback is invaluable, and we are committed to improving our facilities to ensure every guest has a comfortable and enjoyable stay. We hope to have the opportunity to serve you again and provide a more enhanced experience.
Dear Robert Thank you for your incredibly kind words—we’re absolutely thrilled to hear how much you enjoyed your experience! “Beyond outstanding” is the highest compliment we could hope for, and we’re honored to have exceeded your expectations. Moments like this remind us why we love what we do!Looking forward to welcoming you back for another way beyond outstanding stay soon.
Dear Chris 感谢您选择九寨沟英迪格酒店,更感谢您如此用心的分享!能为您的旅程增添美好回忆,特别是为您先生庆祝生日,是我们的荣幸。小杨和Bunny的贴心服务能获得您的认可,让整个团队都备受鼓舞!您对我们服务态度的赞美,就是我们持续进步的最大动力。期待下次九寨沟之行,能再次为您创造更多惊喜与温暖!
Dear guests, Thank you for your stay. We focus on the quality and diversity of our breakfast, offering a combination of Chinese and Western breakfast options to meet the needs of different guests' tastes. We are glad to have your appreciation. The location is excellent and the surrounding transport network is well developed, whether for shopping, sightseeing or business travelling. We look forward to your next visit. IHG Social Listening Team
I usually stay at the Intercontinental Hotel in Chengdu, which is one of my favorite hotels. Unfortunately, there were no rooms, so I chose this hotel instead.
This was a very old hotel. The staff were okay, but I was accused of using the airport service where they wanted to charge me CNY720. I had my colleague talk to them as they did not speak English, and after about 15 minutes, they realized they had the wrong room! They never apologised to my colleague or me for this. Shocked.
They 'upgraded' me to a lounge-access room...but as I already have lounge access membership for 2025, this was unnecessary. I would have preferred to be upgraded to a larger room. Why? The room was very small. The bed was old and not comfortable. And the bathroom was very outdated.
The gym was small, but usable.
The lounge lacked most of the spirits on the menu, and they said they would not replace them for 2-3 weeks! Crazy...
The only redeaming quality of this hotel was a staff member named Naomi who worked in the lounge. She was very kind, warm, and considerate.
The hotel is also very centrally located, so close to many restaurants and stores.
Dear jeff-JP Thanks for reply regarding on your recent stay with us. We do apology for the unplesant experience due to the outdated facility. We will have a overall renovation plan soon. Look forward to serving you again. Jimmy Qin Gerenal Manager