I would say this is the best experience we ever had. We felt welcomed in here compared to the one we stayed in Nanning City. The staff were friendly and professional. Especially, Ken, Julie, Kayla and Ava. They went above and beyond to ensure we got what we needed to stay comfortable. Since our flight back home was in the late afternoon, we were be able to extend our check out time without any problems. We would definitely stay here if we visit Guangzhou in the future.
Dear Guest, Thank you for taking time to share your valuable feedback with us. We are pleased to note that you were very satisfied with your stay! We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your highly recommendation and we look forward to your next stay with us in the near future. Sincerely, Eric Cheng General Manager
The service was decent, but the room’s facilities and design were frustratingly inconvenient.
First, the so-called “smart” toilet was more annoying than helpful. It didn’t just offer bidet functions; it had an unnecessary array of automation features. The lid would pop open as you approached, and worse, it would flush the moment you sat down—an absolute nightmare for women. Everyone knows that flushing causes water droplets to splash, and having it flush the second you sit is incredibly unhygienic. A heated seat would have been enough; all the extra gimmicks just made things worse. In the end, I had to unplug it to regain control.
The air conditioning system was another headache. It could only be activated via a smart voice assistant, something I only learned about from Ctrip reviews. There were no instructions in the room. How are foreign guests supposed to figure this out?
But the biggest issue was the hotel’s shared elevator system. The elevators were used not just by hotel guests but also by people from various sketchy establishments, including an e-sports hotel and random game rooms. This made the place feel unsafe. And it showed—twice, I saw people smoking inside the elevator. Groups of men lighting up, while the poor front desk staff had no power to stop them.
To top it off, the hotel room had “No Smoking” signs but—wait for it—also provided an ashtray. If you enjoy secondhand smoke and a confusing, impractical “smart” room, this hotel is for you. Otherwise, stay far away.
Dear guest, we sincerely apologize for the frustrating experience you had during your stay at Holiday Inn Express Nanning Convention & Exhibition Center. We deeply regret that the facilities and design in the room caused you so much inconvenience. We've already reset the program for the smart toilets in each room to ensure they operate in a more user - friendly way. Regarding the air - conditioning system, we've added clear instructions in every room, and we're also considering providing multilingual guides to assist international guests. As for the shared elevator issue, we're in communication with the management of other establishments in the building to strengthen security and smoking - control measures. We understand how this situation made you feel unsafe, and we're taking it very seriously. We will removed ashtrays from all rooms to align with our "No Smoking" policy. We truly value your feedback and are committed to making significant improvements. We hope you'll give us another chance to provide you with a more comfortable and satisfying stay. Best regards. IHG Social Listening Team
Dear guest, thank you for staying at our hotel! In terms of service, all our staff have always been enthusiastic and friendly, striving to provide the most attentive service for every guest. We are delighted to see that you are so satisfied, and we feel that all our efforts are worthwhile. Regarding breakfast, we carefully select ingredients and offer a wide variety of choices, including both Chinese and Western cuisine, ensuring that you start your new day full of energy. The hotel enjoys a prime location with convenient transportation. We look forward to your next visit. May your life be smooth and every day be filled with joy! IHG Social Listening Team
Every staff greet when met you. Very friendly and professionally. You felt was welcomed as a guests. The heat was set with central heating, you cannot control in your room. It turn heat on it will getting very hot during the middle of night. If you leave it off it will getting cold during middle of night. That will effect my sleeping.
Dear guests, thank you for your busy schedule for us to leave a wonderful review, the small partners of virtue and talent, at any time carefully observed, at the moment you need it most to provide you with an unexpected quality of service. Satisfaction has no end, only endless enthusiasm, we will continue to uphold the Intercontinental Group home away from home service concept, adhere to the wisdom of the brand with the relentless pursuit of hospitality. For your feedback on the air conditioning problem we have received, the hotel will arrange for staff to overhaul as soon as possible, but also recommend that if you feel uncomfortable during your stay, feel free to tell us to adjust for you, we look forward to your next stay will not run into air conditioning problems. Once again, we apologize for your unpleasant experience and hope you will continue to choose our hotel next time!
Very cozy hotel with excellent services and cimfort.
来自Anthony Tam从Vancouver,Canada
Excellent hotel at good value. Location is not very convenient for business travel. Room is bit small and I cannot put my 26 inches suite case in a convenient location in the room.
Dear Guest, Thank you for your review. We're pleased to hear that you found the hotel good value. However, we understand the inconvenience caused by the location and room size. The hotel is located close to Dashi Station on Metro Line 3 and has free parking, making your journey very hassle free! There are many types of rooms in the hotel and they vary in size. Next time, try a more spacious suite. It will bring you more surprises. We look forward to your next stay. Kind regards,IHG Social Listening Team
i have a very good trip to ping hu holiday inn express hotel. outside the hotel theres sakura and it is very beautiful in spring season. the brackfast is good, and the room is very clean.
Dear Guest, Thank you so much for your positive review! We're delighted to hear that you had a very good trip and enjoyed the beautiful sakura outside the hotel, especially during the spring season. The hotel rooms are carefully decorated, clean and refreshing. Through the large floor to ceiling glass windows, you can see the beautiful scenery of the Camellia Park, creating a comfortable resting environment for you; Equipped with high-quality down bedding to ensure you enjoy high-quality sleep; 24-hour hot water supply, allowing you to wash away fatigue at any time; Every morning, a variety of steaming and nutritious breakfasts await your taste, balanced and delicious to help you start a new day full of vitality. We hope to welcome you back again in the future. Have a fantastic day ahead! Best regards,IHG Social Listening Team
Jim of front desk was accommodating and helpful, however I requested for single bed a month before but I was still given a twin bed.
I had a very seamless check out by Front desk Quenie.
I also had an encounter with one of your Male reservations team or telephone operator, I called in last March 23 around 7-9AM to inquire and reconfirm my reservation, however the staff who answered my call was rude, and has very bad way of handling phone calls, he also cold transferred me to FO team without saying anything.
I hope the intercontinental Stanford management will train their staff properly on how to handle guests in a good manner.
Thank you for sharing your feedback. We are pleased to hear that Jim at the front desk was accommodating and that your check-out with Quenie was seamless.
However, I sincerely apologize for the experience you had with our team member on the telephone. This is not the level of service we strive for, and we appreciate your comments, which will help us improve our training. Could you tell me was this operator or reservations?
Your feedback is invaluable, and we hope to have the opportunity to provide you with a better experience in the future. My direct email is john.drummond@icgrandstanford.com