I stayed in the same month (in March), but the invoice items are different. In the past, purchasing points wouldn't show on the invoice (it would simply display the room charge), but this time it's required to list both the purchased points and the room charge. This is causing me issues with expense reporting. After raising this, both the front desk and the lounge indicated they are unwilling to help change it back to a single room charge. The front desk staff said all hotels are the same, but after checking (with the IHG hotels I frequently stay at), this is not the case.
Thank you very much for your valuable feedback and for staying with us in March.
We sincerely apologize for the inconvenience caused by the change in invoice format, particularly the separation of purchased points and room charges, which has affected your expense reporting process. We understand how important consistency is, especially when handling business reimbursements.
Please rest assured that we take your concerns seriously. While the current invoice layout reflects recent procedural updates, we completely acknowledge that different IHG hotels may adopt varied practices depending on system configurations and local policies. We regret that our team was not able to provide the flexibility you needed in this instance, and we will take this opportunity to review how we communicate and support such requests more proactively in the future.
If there is any way we can further assist in providing supporting documents or a breakdown that aligns better with your reimbursement needs, please feel free to contact our front office manager directly. We would be happy to explore a customized solution.
Thank you once again for your loyalty to IHG and for sharing your experience. We hope to have the opportunity to welcome you back with a smoother and more seamless stay next time.
Warm regards, Coco Wen General Manager Crowne Plaza Tainan
Dear InterContinental Guest, Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our service made your visit enjoyable. Feedback such as yours is the biggest recognition to us all. We have shared your feedback with the respective team members, and also extended your appreciation to Jennifer. Feedback such as yours is the biggest recognition to us all. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to InterContinental Suzhou in the near future! General Manager David Guo
Is new hotel.everything is clean. Many service staff can help. The room facilities are also modern. All lights and curtains can also be controlled by voice. Feeling as comfortable as at home.
Thank you for taking time to post your positive feedback regarding your recent experience at InterContinental Suzhou. We are very glad to know that our hotel’s facilities and staff made your visit enjoyable. Our hotel locates in the CBD area with many restaurants and shopping malls, and is also next to the beautiful Jinji Lake, which makes it the ideal place for both business and leisure guests. Feedback such as yours is the biggest recognition to us all. We will continue to strive to achieve excellence at every level in the future.
Thank you again for your support and we look forward to welcoming you back to InterContinental Suzhou in the near future! General Manager David Guo
I had great experience to stay in Shanghai Pudong Holiday Inn. The hotel is at great location and convenient to access shopping centers, restaurants and subway stations. Room is in good size and bed is comfortable. Front desk staff Celina is very nice and room services are also good. I will recommend the hotel to my friends
Dear IHG Rewards Club Member, Thank you for your stay with us at Holiday Inn Shanghai Pudong. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We hope to have an opportunity to serve you again in the near future. Sincerely,
尊敬的客人,非常感谢您选择入住我们酒店,并分享您的宝贵意见。我们真诚地为未能满足您的期望感到抱歉。针对您提出的问题,我们将加强员工培训,改进服务流程,提升早餐品质,确保为客人提供更优质的入住体验。我们很高兴您认可酒店地理位置的便利性和性价比,期待您再次光临,体验我们的改进成果。再次感谢您的反馈! 嘉善假日酒店 Holiday Inn Jiashan
I usually stay at this hotel or the Crowne Plaza U-Town. I like them both.
This time, as I was participating in the Zhongguancun Forum, of course, it made sense to stay at this hotel. This is maybe my 10th time staying here (could be more).
The staff are always super friendly and helpful. They upgraded me to a nice room that was spacious. well-maintained, and had sufficient space in the closet and bathroom.
The lounge was great, and the staff were super amazing. The food selection was good (as was the alcohol selection).
The gym is quite decent, which is. a great way to start the day.
It is also conveniently located near a lot of restaurants in the area.
Highly recommended if staying in this part of Beijing!
Dear Valued Guest, Thank you sincerely for your recognition and kind words toward Crowne Plaza Beijing Zhongguancun. Nestled in the heart of Zhongguancun, our hotel boasts a prime location and comprehensive amenities, all designed to deliver a refined and comfortable stay experience.
Our guest rooms, restaurants, and fitness center feature floor-to-ceiling windows, offering panoramic views of the city’s natural landscapes. Whether unwinding or exploring, you’ll find yourself immersed in leisure while taking in Beijing’s enchanting urban scenery.
Your satisfaction fuels our commitment to excellence, and we eagerly look forward to welcoming you back. Our dedicated team remains at your service, striving to make every moment memorable.
Wishing you continued joy and fulfillment in all your endeavors!
This hotel provided a truly exceptional experience, exceeding all expectations. The staff were incredibly attentive and went above and beyond to ensure a comfortable stay. The accommodations were immaculate and well-appointed, offering a relaxing ambiance. The location was good, walking distance to the metro station and close enough to the main attraction sites. I highly recommend this hotel for anyone seeking a memorable and enjoyable getaway.
Dear Guest, Thank you for taking the time to share your wonderful experience with us! It gives us immense pleasure to know that our staff's dedication and commitment to exceptional service left such a positive impression on you. Their aim is always to go above and beyond to make every guest's stay as comfortable and enjoyable as possible, and your feedback is a testament to their hard work. We're also delighted that you found our accommodation to be immaculate and well equipped, creating a relaxing environment in which to unwind. The hotel's location is indeed one of its highlights, conveniently located in the central urban area of Beijing, with full surrounding facilities and adjacent to Beijing South Railway Station. It is about a 40-minute drive from Beijing Universal Resort and a 10-minute walk from Tianqiao Art Centre. It is conveniently located to famous tourist attractions such as Qianmen Dashilan, Temple of Heaven Park, Taoranting Park, Tiananmen Square, Forbidden City, Wangfujing and China Unicom Beijing Branch, as well as commercial and business districts. Transport is very convenient. We look forward to your next visit, have a great day! IHG Social Listening Team
Overall ,it is an outstanding stay.The wisdom,kindness,warm attitude and professional work ability will be engraved in my mind,making it a impressive experience of my whole vacation.
Thank you for your recent stay at HUALUXE Xiamen Haicang Harbour View. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
香港金域假日酒店位于九龙尖沙咀弥敦道的黄金地段,无论是商务或度假旅游,选择居停于此,倍感舒适自在,宾至如归,称心惬意。
酒店提供621间设备完善之客房及套房,设置宽敞舒适的双床、两豪华睡床或特大睡床,专为商务旅客而设的行政会所楼层,特别提供优越的住宿体验及配套设施。屡获殊荣的食府、酒吧、设备齐全的会议厅、露天泳池、健身室及免费宽带高速上网服务等,一应俱全。
除了为每位客人提供舒适的睡眠环境,让一家大小乐聚天伦,假日酒店更提供「儿童尽享食宿全免」优惠。 免费用膳优惠适用于由父母陪同下的十二岁或以下小童于Bistro on the Mile享用自助早餐,住宿优惠适用于由父母陪同下的十二岁或以下小童与父母同房而睡。
香港金域假日酒店毗邻香港铁路站贯通港、九、新界各区,步行至天星码头往中环或湾仔,只需五分钟,交通便捷;距离香港国际机场亦只需四十分钟车程。
We're staying in this hotel for 2 weeks, the first 3 days, the mini fridge in room wasn't working, we changed fridge for 2 times, luckily the house keeping staffs are all so helpful, they all trired theire best to solve problems. Especially we appreciated the good service of our room cleaner, Ivy(愛平),she's just so helpful and kind, she took care of our room nice.
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you faced with the mini fridge during the initial days of your stay. Your feedback is crucial to us as it helps us improve our services.
We are delighted to hear that our dedicated housekeeping staff, especially Ivy, went above and beyond to ensure that your room was well taken care of and that any issues were promptly addressed. Their commitment to providing exceptional service reflects the high standards we aim to uphold at our hotel.
We hope to have the pleasure and privilege of welcoming you again soon.