Dear Jeremy, Thank you for taking the time to share your kind words about your recent stay with us! We’re delighted to hear that you enjoyed our convenient location, the quality of our beverages, and most importantly, the warm service provided by our team. It’s always our goal to ensure our guests, like yourself, have a comfortable and restful experience. Your feedback truly motivates us to keep delivering exceptional hospitality. We look forward to welcoming you back for another great stay in the future! Your Sincerely, Sean Han General Manager
Amazing hotel but shame shame couldn't experience the whole experience
来自SteveAndZoe从Rainhill, UK
The hotel really does have the wow factor, imposing on the waterfront and looks impressive during the day as it does at night. The inside of the hotel is also amazing!
Sadly the pool was being maintained during our stay so we didn't get to experience this, there was an alternative pool available at the Holiday Inn a short distance away however the hours of availability were really restricted and therefore we didn't get the chance to use this.
As impressive as the hotel is, it is clear that it is showing it's age, the view from our room was great but then spoilt by the lack of maintenance as the floor covering outside was peeling. Likewise the windows were of different shades which spoilt the view a little. In the bathroom, the door was not on its runners and therefore could not be closed. I've attached a picture of the view from our room.
In terms of service, we ordered food to our room on the first day and as always, left the tray outside of our room to be collected however this was still there 2 days later, there were also other used plates etc outside of other doors which I find really odd, especially in such an establishment.
We were given two welcome drinks when we arrived however these were pointless as the bar said that we could not have any drinks for these vouchers. It was probably as we went to the bar at 11:30pm but they were very disappointed to see us as they wanted to close the bar. Why the bar closes so early is beyond me.
Overall the hotel is amazing but the lack of maintenance and shortfalls in service let it down somewhat. That being said I would recommend staying to experience the grandeur of the property.
Dear Guest, thank you for choosing to stay at the InterContinental Hangzhou ICC and sharing your detailed feedback with us. Your insights are invaluable to our service team. Located in the heart of Qianjiang CBD, the hotel stands as one of Hangzhou’s iconic landmarks, with easy access to leisure spaces like the City Balcony and famous commercial complexes such as Raffles City and the MixC. Our spacious guest rooms feature floor-to-ceiling windows that offer panoramic views of the bustling city skyline or the majestic Qiantang River. We deeply appreciate your thorough observations regarding the maintenance of our facilities and F&B services. Your feedback has been shared with the relevant teams, and we will enhance daily facility inspection and staff training to ensure a better staying experience. We sincerely look forward to your next visit soon. General Manager Eric Kee
The reception was handled by a refined and professional lady who completed the check-in process with efficient and thorough service. The housekeeping staff left a heartfelt handwritten card to warmly welcome my arrival. The breakfast buffet, as always, offered a rich and diverse selection that delighted the senses. The executive lounge continued to impress with its captivating cityscape view, particularly during sunset when golden rays bathed the entire 27th floor. As night fell, the newly arrived live band elevated the bar's vibrant atmosphere to its nightly crescendo, creating an unforgettable evening experience.
Merci de votre visite and thank you for your time to write your review.
I am ecstatic to read your kind and thoughtful comments about your recent experience in our property. It is a true testament to our Colleagues’ efforts to deliver a flawless stay from the time you arrive and after each moment throughout the hotel. I am glad you were able to enjoy your five senses, with our unique amenities, unbelievable views, enjoyable entertainment, culinary offerings, genuine and warm service. I will ensure I read your comments to our various teams as they always aim to anticipate and fulfill the guests’ needs, so they understand that their efforts are not in vain.
Looking forward to welcoming you back on your next trip to Changsha,
Marvellous View and Very Helpful and Friendly Staffs
来自匿名从Kuala Lumpur, Malaysia
First thing that impressed me is the ellegant view from the hotel to the Hanjiang River, either from the rooms or restaurant.
The River View is further enhanced with the first class facility and set up of the hotel, making our stay a memorable one.
I must give my utmost compliment to one of your front desk staff, named Jennie, who has extended great personal care to my request. I knew some of the request is not possible, but I was impressed that, instead of a "NO" answer, she is flexible to find means to address the entitlement of our IHG member status.
Thank you for choosing Crowne Plaza Chaozhou Riverside and sharing your wonderful stay experience with us. We're delighted that you were impressed by the elegant view of the Hanjiang River from both our rooms and restaurant, and that our first - class facilities further enhanced your stay.
We're also extremely grateful for your high praise of our front - desk staff Jennie. Her ability to handle requests flexibly and provide personalized care is exactly what we strive for in our service. We will definitely convey your kind words to Jennie, which will surely inspire her and the entire team to keep up the excellent work.
We'd like to recommend the Chaozhou Taifo Temple to you. It's about 0.5 kilometers away from the hotel. The temple is modeled after the Marble Temple in Thailand, allowing you to experience Southeast Asian style right here in Chaozhou.
We look forward to your next visit! May all your future travels be filled with beautiful memories and wonderful encounters.
Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
We are truly grateful for your support and trust in tCrowne Plaza Chaozhou Riverside. We will continue to uphold our philosophy of showcasing the true essence of hospitality to our guests, ensuring that your stay in Chaozhou feels as warm and comfortable as home.
We are delighted that you have highly praised the hotel’s modern style, bountiful breakfast, excellent service, prime location, and clean and tidy environment.
We would like to recommend the Chaozhou Guangji Bridge, which is approximately 1.4 kilometers from the hotel. As one of the four great ancient bridges in China, it offers a unique spectacle known as “disassembling the bridge after crossing the river” every day, making it well worth a visit!
We look forward to your return! May the beauty of the world and the romance of life bring you joy and brightness.
Best regards,
Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
Thank you for choosing Crowne Plaza Chaozhou Riverside and for sharing your experience with us. We are pleased that you have recognized the hotel’s customer-oriented quality service, which is the service philosophy we have always adhered to.
We would like to recommend the Jilue Huang Gongci, located about 4 kilometers from the hotel. It is a magnificent hall of Chaoshan wood carving art and is definitely worth a visit.
We look forward to serving you again! Wishing you peace, joy, and smooth sailing in all your future endeavors!
Best regards,
Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
We truly appreciate your kind evaluation of Crowne Plaza Chaozhou Riverside . We are delighted that you have recognized our customer-oriented and exceptional service, which has always been our goal.
We would like to recommend the Chaozhou Danfu Courtyard, located about 8 kilometers from the hotel. It is a scenic spot that integrates natural landscapes with cultural and artistic elements.
We look forward to meeting you again! Wishing you more wonderful experiences on your journey and a fulfilling life ahead!
Best regards,
Joseph Fung General Manager Crowne Plaza Chaozhou Riverside
Every aspect was amazing for this hotel, if I was to be very fussy only had 2 problems. 1 the best was too spongy and the room lighting was too dark. But these are only personal preference.
Thank you for your wonderful feedback! We are delighted to hear that you had an amazing stay and enjoyed various aspects of our hotel. We appreciate your comments about the bed and lighting; we will definitely take them into consideration as we strive to improve our guest experience. Your satisfaction is our priority, and we hope to welcome you back soon for another exceptional stay!