Thank you so much for your wonderful feedback. We’re thrilled to hear that you enjoyed your stay with us.
It’s great to know that our team made a positive impression on you. We take pride in providing exceptional service, and your kind words will certainly motivate our team.
We hope to welcome you back soon for another memorable experience.
I have stayed at this hotel on every visit since 2016. Its standard of service is high and consistent. While staff have come and gone over the years, recruitment and training has meant that the high standards remain. This applies to the conceirge, front office, house keeping, the instant service team and the team at Tiffany's. I am pleased that the management has noted my repeated and frequent stays and has ensured generous room upgrades on each stay. I look forward to future stays.
Thank you for your heartfelt feedback. We are truly honoured to have you as a loyal guest since 2016 and are delighted to hear that you consistently enjoy our high standards of service.
It is wonderful to know that our recruitment and training efforts have maintained the quality you expect across all departments, including the concierge, front office, housekeeping, and Tiffany's. Your recognition of our team's hard work is greatly appreciated.
We are also glad that you've benefited from generous room upgrades during your stays. Your loyalty means a lot to us, and we look forward to welcoming you back for many more memorable experiences in the future.
Thank you once again for your kind words and hope to meet you on your next visit if your time allows.
Almost everything was excellent , breakfast spread was good can have more Indian/ Middle eastern options or dedicated section considering the guest footfall
Thank you for taking the time to share your thoughts about your recent stay.
We are delighted to hear that you found almost everything excellent, including our breakfast spread.
We appreciate your suggestion for more Indian and Middle Eastern options or a dedicated section. Your feedback is invaluable and will be considered as we continually seek to enhance our offerings to better serve our guests.
We look forward to welcoming you back soon and hope to provide an even more enjoyable experience on your next visit.
We had an enjoyable stay . Love the amazing harbour view, great location, easy access to food . Room was comfortable and clean , nice showers with good water pressure . We felt refreshed after each night’s rest.
Thank you for your wonderful feedback. We are thrilled to hear that you had an enjoyable stay and loved the amazing harbour view and our great location.
It is fantastic to know that you found your room comfortable and clean, and that the showers provided good water pressure. We strive to ensure our guests feel refreshed and rejuvenated after each night.
We look forward to welcoming you back for another memorable stay.
The rooms is not maintained properly, it has a mouldy smell. the note water does not run well, very inconsistent. Poor quality of pillows. The breakfast spread is fine but the breakfast tables are not kept clean, so much spillage of food, sauce and nobody bothers to clean up. Considering that it is an Intercontinental, the image is quite bad, does not help to build up the reputation of other Intercontinental hotels..
Thank you for sharing your experience with us. I sincerely apologize for the issues you encountered during your stay.
We take your concerns regarding room maintenance, including the mouldy smell and inconsistent water flow, very seriously. Additionally, I am sorry to hear about the quality of the pillows and the cleanliness of the breakfast area. This is not the standard we strive to uphold at the Intercontinental.
Your feedback is invaluable, and I assure you it has been addressed with our team to improve our services and facilities. We are committed to providing a high-quality experience for all our guests, and your comments will help us achieve that.
Thank you once again for your insights. We hope to have the opportunity to welcome you back and provide you with a much-improved experience, please do let me know when you return, my direct email is john.drummond@icgrandstanford.com
The Intercontinental Grand Stanford is an outstanding place to stay. Ivy in Tiffany’s bar is great as is Carmen on the Priority Club check in, also Eddie, Gavin and Dickson in the Chinese restaurant Hoi King Heen were outstanding. Great gluten free Chinese food including dim sum there.
Thank you for your fantastic review. We are thrilled to hear that you enjoyed your stay with us and that our team members, including Ivy at Tiffany’s Bar, Carmen at Priority Club check-in, and Eddie, Gavin, and Dickson at Hoi King Heen, made a positive impression on you.
We are also glad you enjoyed our gluten-free Chinese cuisine, including the dim sum. This is indeed a new addition highlighted by yourself which we really appreciate and will be promoting to the wider community, so thank you. Your compliments will be shared with the team, as they work hard to provide exceptional service.
We look forward to welcoming you back for another outstanding experience.
I am Diamond Anbassador member and my stay at the Grand Stamford was disappointing. In summary the Hotel seems old and tired. When I tried to use shower in bathtub, the drain was plugged up and would not The room was not as clean as I thoihhg
Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the disappointing experience you encountered.
We take your concerns very seriously, particularly regarding the cleanliness of your room and the issue with the shower drain. This is certainly not the standard we aim to uphold, especially for our valued Diamond Ambassador members.
Your insights are invaluable, and I will assure you that our team is addressing these issues promptly. We are committed to enhancing our facilities and services to provide a better experience for all our guests.
Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Excellent as indicated in above categories. Value especially good for member with lounge access rights. Service warm professional & attentive; met 2 staff members worthy of mention (no prior acquaintance): Catherine Qin (front desk) and Xiaoying (restaurant). Slight pity that the executive lounge is open only for 2 hours daily, and the computers are somewhat old and slow.
Dear guests, we are pleased that you give a favorable review of the Crowne Plaza Foshan, convenient location, perfect facilities, warm service and delicious food and beverage is our commitment to every guest. We are happy to bring you a comfortable and convenient experience for your trip. Looking forward to your next visit, we will create more wonderful memories for you. Sincerely, General Manager David Feng
"smart hotel." - the concept is innovative, the execution left much to be desired.
来自Stepen Lim从Malaysia
"smart hotel." While the concept is innovative, the execution left much to be desired.
1st - the air conditioning in my room was a major issue. Despite setting the temperature to 19°C, the room remained uncomfortably warm, making it difficult to sleep. Sweating through the night
2nd - when I requested water, it took multiple calls before the delivery was made. Even though the hotel relies on automated machines for service, the delay and lack of efficiency were frustrating.
Unfortunately, this stay was not as comfortable or convenient as I expected. I hope the management can address these issues for future guests.
Additional Reply; Dear Guest, Thank you for taking the time out of your busy schedule to share with us your feedback on your recent stay at the hotel. We apologize for not being able to meet your expectations. Our hotel sets the temperature in accordance with the national energy-saving standards, if you feel uncomfortable with the temperature of your room, you can directly reflect to the hotel duty manager. We will take timely measures according to your feedback. We apologize again for the delay in water delivery service. Recently, the hotel is in the peak of full rooms, the water delivery robots continue to operate at high capacity, and the manpower coordination fails to make up for the time difference in a timely manner, resulting in a less than expected service response. We will strengthen the time tracking, and try our best to deliver water at the first time after receiving guests' requests. Thank you for your feedback, we will seriously consider and improve our service. Thank you again for choosing to stay at our hotel. We look forward to providing you with a better experience for your future stays. Best regards, IHG Social Listening Team