Our suite was nothing less than perfect. The hotel location was on the edge of Old Town Lijiang which makes it close to everything! Even a street food night market was within a few minutes walking distance. The gym and swimming pool were fantastic, the breakfast buffet was insanely good and the hotel staff/service were unmatched. Our shower/toilet area smelled a bit like a smokers apartment but the staff cleaned and deodorized it to make it ok.
Thank you for your wonderful review and for choosing to stay with us! We're thrilled to hear you found your suite to be perfect and enjoyed our prime location on the edge of Lijiang Ancient Town- it's indeed wonderful to be so close to all the action, including those delicious street food markets!
We're particularly pleased you appreciated our facilities - from the gym and swimming pool to our breakfast buffet. Your compliment about our staff being "unmatched" has been shared with the entire team as great motivation.
We sincerely apologize for the issue you encountered in your bathroom area. While we're glad our team was able to address it promptly, please know we're reviewing our deep-cleaning protocols to prevent similar occurrences. Your feedback helps us improve.
It would be our pleasure to welcome you back for another exceptional stay. Please feel free to contact me directly for your next reservation to ensure another perfect experience.
My stay at IHG Holiday Inn was a delightful experience. The check - in process was smooth and efficient. The staff at the front desk were friendly and professional, ensuring a warm welcome. Upon entering the room, I was impressed by its cleanliness and modern amenities. The bed was comfortable, guaranteeing a good night's sleep. The bathroom was well - equipped, with quality toiletries provided. The hotel's location was convenient, close to public transport and various dining options. The breakfast buffet offered a good variety of food, catering to different tastes. The staff in the restaurant were attentive and helpful. The gym facilities also were well - maintained, allowing me to keep up with my workout routine during the stay. Overall, the service and facilities at IHG Holiday Inn met my expectations, making it a pleasant and comfortable stay. However, there's always room for improvement. It would be even better if they could provide heated plates and bowls or at least keep them warm. With such attention to detail, the Holiday Inn would undoubtedly stand out even more in the hospitality industry. I would definitely recommend it to others and consider staying there again in the future.
Dear Guest, Thank you so much for your extremely positive review! It gives us immense pleasure to learn that you had a truly delightful experience during your stay at our hotel. Your kind and generous praise for various aspects of our service and facilities is greatly appreciated. Your compliments on the seamless check-in process, the friendly and highly professional reception staff, the clean and contemporary room, the comfortable bed, the well-appointed bathroom, the convenient location, the delectable breakfast buffet and the impeccably maintained gym facilities are truly touching and your recognition of them validates our continuous efforts to provide first class hospitality. Your insightful suggestion regarding the provision of heated plates and bowls has been duly noted. We will carefully consider this suggestion and explore ways to implement it with the aim of enhancing the overall dining experience for our valued guests. We sincerely hope to have the privilege of welcoming you back to our hotel in the future. may you have a day filled with joy, success and all the wonderful things life has to offer! Kind regards, IHG Social Listening Team
Dear guest, thank you for taking the time to tell us about your experience at Crowne Plaza Beijing Lido. First, please allow us to take this opportunity to thank you for your highly praise. And your recognition and encouragement are extremely valuable to us. Your satisfaction is always means a lot to us. We hope that we can see you in the near future.-- Hotel Management Team
Thank you for choosing Crowne Plaza Tainan and for taking the time to share your valuable feedback with us.
We are delighted to hear that you enjoyed the beautiful sea view from our high-floor guest room and found our location convenient for your stay. Your kind words about our staff and facilities truly mean a lot to us — providing warm, thoughtful service is something we take great pride in.
We look forward to welcoming you back for another relaxing and memorable stay in the near future.
Warm regards, Coco Wen General Manager Crowne Plaza Tainan
Had a wonderful stay at InterContinental Qingdao. The breakfast buffet offered a wide variety of delicious options to suit every taste. Check-in was smooth, and the managers were exceptionally friendly and helpful. The room was spotless, well-maintained, and very comfortable. I also appreciated the thoughtful welcome amenities. The hotel’s location is convenient, and the overall service was top-notch. Highly recommend for both business and leisure travelers!
Thank you so much for sharing your wonderful experience at InterContinental Qingdao! We're thrilled to hear that you enjoyed our breakfast buffet with its diverse and delicious offerings, and that our check-in process was seamless. It's always a pleasure to know that our managers' friendly and helpful approach made a positive impression on you.
We're delighted that you found your room to be spotless, well-maintained, and comfortable, and that you appreciated the thoughtful welcome amenities. Our hotel's convenient location and top-notch service are indeed designed to cater to the needs of both business and leisure travelers.
Your recommendation means a lot to us, and we'll continue to strive for excellence in all aspects of our service. We look forward to welcoming you back to InterContinental Qingdao in the future!
Located next to Hangzhou Railway Station, easy to access to all attractions by subway and bus. Room was spacious and clean, variety of breakfast and great stay experience. Will definitely stay with IHG again during my next visit.
Thank you for visiting Holiday Inn Express Hangzhou West Lake East. Adjacent to Hangzhou Railway Station, the hotel is strategically located in the vicinity of the West Lake Scenic Area, Hefang Street, South Song Dynasty Royal Street, Wushan Square and many other tourist attractions, which can be easily reached on foot, and you can also easily get around by the convenience of the double subway intersection of Line 1 and Line 5, as well as the choice of a variety of transportation modes. Clean rooms with open views, comfortable bedding, and quality toiletries and hot water facilities are the standards we strive to provide for our guests. In the morning of every day, ZhiSpace prepares a sumptuous breakfast for our guests. The chef team cooks every dish with great care and attention, combining Chinese and Western food, with a wide variety of dishes, and constantly updating the dishes to satisfy the needs of our guests' taste buds. We hope that every effort can make you harvest a wonderful journey, and we look forward to your frequent visits, wish you a pleasant journey!
Hotel has a night club next door, so as you can imagine if your given a room on that side of the hotel upon check in, well no sleep in those rooms wifh noise from 10:00pm till 06:00am. The hotel management were made aware of this and still insist in using these rooms. I stayed there for two nights with my grown up daughter who has a room on the noisy side she complained but nothing was done. Poor service to say the leased…………
Dear Guest, Thank you for your stay. We apologise for the disturbance you and your daughter experienced during your stay due to the noise issue from the nightclub next door. We will actively communicate with the relevant departments to seek a solution to ensure the quality of our guests' rest. Meanwhile, we also try our best to arrange a quieter room and provide earplugs for every guest to ensure sufficient sleep time. Regarding service, we have historically taken this particularly seriously and we will share this with our team and have enhanced training on service processes and communication skills. Once again, we deeply apologise for the bad experience we have brought you, and hope that you will give us a chance to correct the situation, so that we can regain your trust with practical actions. IHG Social Listening Team
Very comfortable bed and clean bathroom. Convenient location next to train station and many restaurants nearby. All hotel staff are super friendly and helpful.
Dear Guest, Thank you for coming to Crowne Plaza Guangzhou Huadu. We are pleased to learn that you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely, Eric Cheng General Manager