Great experience, the room was very nice although the beds really weren't set for someone over 6 foot tall, the breakfast was really good just maybe needed a little more out of country influence added, the staff was excellent.
Dear Mr./Ms. Robarm55, Thank you for choosing Holiday Inn Express Taichung Fengchia. We have received your feedback and are truly delighted to hear your compliments. We will continue to provide excellent service and look forward to seeing you again soon.
The hotel located in central Chengdu, while we understand it is quite old. But old hotels should not have bed bugs! We have booked two beds due to we have a family with two small children. The person got bitten sleeps on two separate beds Me and my family all got bitten, my small children got on their arms and legs. I got on arms, chest. With photos as prove. Even though this is award night, so not worth it!
Dear Zelda Thanks for reply regarding on your recent stay with us. We do apologize on the unplesant experience as well as take actions immediately. Thanks for your comment and look forward to serving you again. Jimmy Qin Gerenal Manager
Dear Bang Thanks for reply regarding on your recent stay with us. We are pleased to see the positive comment on our location and will take actions on the room cleanness, Look forward to seeing you again when your next trip in Chengdu Jimmy Qin General Manager
Nice place to stay with great value. Excutive Lounge is perfect!especially for the cake and noodle. Our room is clean and tidy also. Location is close to Shuangliu airport and Chengdu East Railway station.
Thank you for taking the time to share your wonderful feedback with us! We are delighted to hear that you enjoyed your stay, especially the offerings at our Executive Lounge—our team takes great pride in providing a delightful experience, and we’re thrilled that the cake and noodles stood out to you.
It’s also fantastic to know that you found your room clean and comfortable, and that our convenient location near Shuangliu Airport and Chengdu East Railway Station added value to your trip.
Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay!
Overall I had a great stay at this hotel. Before arrival, I contacted them and Front desk girl Tansy answered all my inquires with patience. And the hotel offered me one of the best room, thanks to the MOD Lris. Upon arrival, the front desk manager called be and told me my room was all set. The boy at the front desk checked me in with professionalism and hospitality. My top-floor room is well-fitted and clean with city view. Speaking of the lounge bar and restaurant, they are very good. The hotel welcomed the Diamond member to enjoy soft drinks and some snacks during the happy hour l. Lucy and another girl with tomboy hair were very polite and kind. I love sitting at the outdoor space of the lobby bar. The housekeeping is also good for me. The duty manager Kyle checked me out and he expressed the warm farewell to me on behalf of the hotel. I will stay at this hotel again when I return.
WOW! Your detailed shoutouts just made our entire team swing a happy dance! 💃✨ Nothing fuels our passion more than knowing we’ve created a stay that sparkles from start to finish for you.
🌟 Your Star-Studded Cast → Tansy (our “Question-Answering Queen”) now wears a golden headset → Iris (the MOD who loves surprising guests) just unlocked your “Top Floor Club” → Kyle (our farewell specialist) is practicing 10 new ways to say “See you soon”
🍹 Lounge Bar Scoop Lucy & the entire F&B team are now working even harder to establish new highlights on food and drink inspiration that will surely bring you even delightful experience on your next visit!
P.S. That lobby bar outdoor space? We’re adding some more relaxing furniture and snack options soon – just for daydreamers like you!
We can't wait to welcome you back in the near future! Keep the energy and rock on!
Thank you for sharing your amazing feedback! We’re thrilled to know that you enjoyed our prime location and the excellent customer service we strive to provide. Your recommendation truly means so much to us!
We look forward to welcoming you back soon for another fantastic stay.
This hotel has a nice view into downtown lake “Heilong tan”, which is beautiful and quietness. The staff are friendly, nice people. The room has great views facing the swimming pool.
hotel is walking distance from HuangWan station where the shuttle bus from emeishan stops and public buses too.
There are many restaurants within a short walk from the hotel.
But you many want to stay near town. More convenience and more choices.
Pleasantly surprise to see balcony in an Express hotel. Swimming pool and jacuzzi too! There is a small gym. Room is comfortable.
Breakfast is so so, not good.
The down side is the poor service attitude of the front desk staff - both of them - on different occasion
During check-in, we asked about restaurants nearby, facilities of the hotel. The young lady has no patience to answer our question.
During check-out, I asked about transport and, this time another young lady is reluctant to give information. I was annoyed and asked for her name. Sensing that I am going to complain about her, her attitude got better and became more helpful.
Dear Guest, Thank you for choosing Holiday Inn Express Emeishan (Huangwan Visitor Center) and taking the time to share your detailed feedback with us. We sincerely apologize for the negative experience you had, as the service attitude of our front desk staff clearly did not meet the hospitality standards of our brand. We will conduct enhanced customer service training for all front desk employees to ensure they assist guests with any needs and provide timely and helpful responses. We are glad to hear that you appreciated the hotel's convenient location, the balcony in your guest room, and facilities such as the swimming pool, jacuzzi, and gym. However, we regret that the breakfast and service issues affected your stay. We will also actively improve the quality of our breakfast to provide you with a more satisfying experience. We look forward to welcoming you back in the future. Sincerely, Social Listening Team
Found the staff to be extremely welcoming, the hotel to be beautiful, modern and clean. I would highly recommend this hotel to anyone coming to Beijing. While it is a bit outside the main business district, I found it easy to access anywhere in the city from this hotel using Didi.
Thank you so much for taking the time to share your wonderful experience at InterContinental Beijing Beichen. We are truly delighted to hear that our staff made you feel extremely welcome and that you found our hotel to be beautiful, modern, and clean. Your kind words are a great encouragement to us, and we will continue to strive for excellence in providing top-notch service.
We're glad to know that you found it convenient to get around the city using Didi. Also, it's also easy to access the Beijing metro, which is just about a 10-minute walk away, and being able to reach the Wangfujing area within 20 minutes is indeed a plus. Our team is always available to assist guests with transportation arrangements and offer suggestions on the best ways to explore Beijing.
We sincerely appreciate your high recommendation. We look forward to the pleasure of welcoming you back again in the future and making your next stay even more memorable.
If there's anything else we can do for you, please don't hesitate to let us know.
enjoy such a high quality of bed and gym. Probably, next time when I have a chance to visit same city, I may choose Intercontinental voco in Xuwanwu lake hotel in Nanjing China. I recommend
DearGuest, Greeting from voco Nanjing Oriental Pearl. Thank you for taking time to share with us your stay experiences. It's our honor to have your recognition for hotel . We look forward to seeing you again soon. Best, Hotel Management Team