I like the location, within 15 minutes walk from the nearest metro station (Tianfu Square), close to People's Park (Renmin Gongyuan). Easy to check in and check out. Breakfast had a wide selection. Friendly and helpful staff. Thank you!
Dear guest, Thank you for your stay. When you are out and about, choosing a hotel with a good location can save you a lot of travelling time, and you don't need to go through the hard work of exhaustion. It is a great sense of achievement for us to bring you the convenience of travelling. The service staff is warm and considerate, from the patient guidance when checking in to the thoughtful reminder when leaving the hotel, every detail is handled properly. At the same time, we believe that our well-prepared breakfast can bring you an energetic morning and a good and pleasant mood. We look forward to meeting you again. IHG Social Listening Team
Disappointed about the hotel. Breakfast was busy and limited. Room clean but poor view. Lounge access was included but not worth it the food was mislabelled (health and safety issue for allergies) food was in short supply and poor quality, staff not welcoming at all, drinks offered very limited and alcoholic drinks were not replenished and were very quickly consumed by guests
We’re glad to hear your room was clean, though we regret the view did not meet your expectations.
We sincerely apologize for the inconvenience caused by the busy breakfast and the issues with lounge access. The mislabelling of food in the lounge is a serious concern, particularly for health and safety reasons, and we are taking immediate steps to ensure accurate labelling and improved food quality. We’re also addressing the limited drink options, including alcoholic beverages, by reviewing our stock management to ensure consistent replenishment. Additionally, we’re coaching our lounge staff to deliver a warmer, more welcoming service.
We’re sorry for the limited breakfast variety and crowded experience, and we’re actively working to streamline service during peak times and expand our offerings. While our location may not have been ideal for you, we’d be happy to suggest nearby attractions or dining options to enhance your next visit.
We hope you’ll give us another opportunity to provide a better experience.
Best regards, Kadri Özgör Guest Service Manager Crowne Plaza Guangzhou City Centre
We chose this Holiday Inn because I had relatives visiting from the north and we were doing touristy things. This holiday inn is right by love river and Pier 2, two of the top touristy destinations you can possibly do in Kaohsiung.
Check process was quick and simple. They’ll acknowledge you for being a platinum elite member and offer complimentary beverages and snacks. That’s always a pleasant feeling upon check-in.
The double queen room we stayed in was okay. It was clean but just really small and lack of seating. There was only one chair. I wasn’t fond of the lighting in this room. Even with all the lights on, it still felt dim. The bathroom is a reasonable size, good shower head pressure. Not as good as Crowne Plaza in Tainan but it’s good enough. Toilet here is also a bidet.
Breakfast buffet was nothing to write home about. Was there a variety? Yes, but was it any good? Not really. The breakfast sausages here were atrocious as were the scrambled eggs. The upside? There was Haagen-Dazs ice cream.
Overall, still a good stay for a last second hotel. Location is what brought us here. We had reservations at a restaurant that was approximately 6-7 minutes away by car. We spent the afternoon in Pier 2 and that’s 5 minutes away. The MRT station is also just 3-4 blocks from the hotel. So again, great location for what it’s worth.
Thank you for taking the time to tell us about your experience at Holiday Inn Express Kaohsiung Love River.
We’re glad to know that our convenient location made it easy for you to explore popular attractions We also sincerely appreciate your kind recognition of our check-in process and the Platinum Elite member amenities. Your compliments mean a great deal to our team. Regarding your comments on the lighting and seating arrangements, we have shared your valuable feedback with our relevant departments. We will continue to evaluate and seek ways to improve in order to enhance the overall comfort of our guest rooms. As for the breakfast experience, thank you for your feedback. We will work closely with our culinary team to review and refine the offerings, particularly the items you mentioned.
Thank you for choosing Vignette and for taking the time to provide feedback about your experience at WM Hotel Hong Kong, Vignette.
First of all, thank you very much for your great support to WM Hotel and taking your valuable time for the comment. Please accept our sincere apology for the shortcomings of the guest service. Please rest assured that we have shared your experience and comment with the concerned department and will look into the matter seriously.
Once again, I would like to extend our apology for all the inconvenience and disappointment caused to you. Lastly, we would like to thank you for letting us know the area with flaws which we see it a great opportunity to identify the areas we need to improve.
We hoping give us an opportunity to serve your again in coming future.