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- 评论意见计数209381
- 有用性投票2,109
- 第一条评论意见2017年2月20日
- 最后一条评论意见2025年4月26日
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GreaterChina 的评论意见
WM酒店 - 香港后花园中的宁静瑰宝
在WM酒店享受奢华与焕发活力。WM酒店香港位于西贡的宁静美景中，是洲至奢选品牌下的一颗璀璨明珠，为客人提供了一个奢华而时尚的避世之所，远离香港繁忙的都市生活。
WM酒店被令人屏息的壮丽海景和雄伟山脉所环绕，让人心醉神迷，WM酒店彷佛是一座宁静的绿洲，让客人能够重新与大自然的丰盈相连结。
在我们的无边际泳池尽情享受极致的放松体验，沉浸在壮丽的景色中，并品尝我们酒店内的美味佳肴和饮料。对于寻求冒险的游客来说，可以探索附近的远足小径、纯净的海滩和当地海鲜市场，沉浸并融入在这个独特天堂的自然奇观中。
与我们共同感受西贡的绝美风光，我们将为您编织出一幕幕令人心驰神往的「美好时刻」，让您永志难忘。
总体
4 分 - 总分为 5
Great Hotel with nice environment
来自 Pippenx99
从 Hong Kong
A contemporary hotel with nice sea view. Bathroom design is great. Breakfast is great, lots of choice.
The roof top pool is enjoyable with great view.
However, the pool close at 6pm which is disappointed. We check in at 5pm and only have one hour to use the great pool with my kids which is not enough. There are some family came at 6pm and they are very disappointed. I hope the opening hour can be longer until 9pm. Furthermore, I was waiting at the IHG Rewards Club line for check-in, however, the staff just served someone wait at the normal line which was just 3 second coming earlier than me. I thought it is fine and I was still waiting at the member line. The normal line have two counters, when the normal line finished check-in, they didn't invite me to check-in. The normal line already check-in two families, and I was waiting in the member line. Finally, the person in front of me finished check-in, it was 10 mins waiting. If I switched to normal line, I should already finished check-in. I guess the staff should serve whenever if you see a member waiting so long at the member line first, otherwise no need to separate between member and normal guest.
The roof top pool is enjoyable with great view.
However, the pool close at 6pm which is disappointed. We check in at 5pm and only have one hour to use the great pool with my kids which is not enough. There are some family came at 6pm and they are very disappointed. I hope the opening hour can be longer until 9pm. Furthermore, I was waiting at the IHG Rewards Club line for check-in, however, the staff just served someone wait at the normal line which was just 3 second coming earlier than me. I thought it is fine and I was still waiting at the member line. The normal line have two counters, when the normal line finished check-in, they didn't invite me to check-in. The normal line already check-in two families, and I was waiting in the member line. Finally, the person in front of me finished check-in, it was 10 mins waiting. If I switched to normal line, I should already finished check-in. I guess the staff should serve whenever if you see a member waiting so long at the member line first, otherwise no need to separate between member and normal guest.
GreaterChina
已发布 2025年4月26日
Dear Mr. Chow,
Thank you for choosing Vignette and for taking the time to provide feedback about your experience at WM Hotel Hong Kong, Vignette.
First of all, thank you very much for your great support to WM Hotel and taking your valuable time for the comment. Please accept our sincere apology for the shortcomings of the check-in service. Please rest assured that we have shared your experience and comment with the concerned department and will look into the matter seriously.
Once again, I would like to extend our apology for all the inconvenience and disappointment caused to you. Lastly, we would like to thank you for letting us know the area with flaws which we see it a great opportunity to identify the areas we need to improve.
We hoping give us an opportunity to serve your again in coming future.
Sincerely,
Eva Lo
Senior Duty Manager
Eva Lo
Senior Duty Manager
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