The hotel is 30 years old. Long over due for a refurbishment. The owner is obviously not interested in investing in the hote anymore.
There is even not enough service staff at the restaurant during breakfast. The one or two staff working very hard to clear tables There is no reason one cannot find service staff in China. Only if you don't want to hire any.
The only saving grace is its location. ChunXi Lu is walking distance about three to four hundreds meters away.
Subway stations, ChunXi Lu station or Tian Fu station is about 800 to 900 meters away.
Dear eeetc: Thanks for reply regarding on your recent stay with us. We are pleased to see your positive comment on hotel location and do apologize on the lackage of breakfast service. Thanks for your comment and we will take actions immediately Jimmy Qin Gerenal Manager
Highly recommended hotel, excellent staff and great rooms. Breakfast is excellent-both Chinese and western style. The only 2 downsides are the internet which was not fast and the location which is quite remote from public transport
Dear IHG Rewards Club Member, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We hope to have an opportunity to serve you again in the near future. Sincerely,
Located around 45 mins drive from Pudong Airport and 20 mins to the Bund, this property sits in the middle of a residential area. It means that there is no many stores around, if at night you want to walk or go and buy your coffee or a snacks... The rooms are okay, not very new, but very well maintained, even though a refurbishement would be necessary I feel. I had an issue with my air conditionning that was not working properly, and I had such a high temperature in my room that i could not sleep that well. Breakfat was kay, but I am not difficult, as I eat 2 sunny side eggs and a piece of bread. Check in was smooth and fast. Check out as well. So a mixed review due to the unfresh room condition and because of the A/C malfunctioning.
A very positive point ; the concierge was very nice and with a very good level of english !
Dear IHG Rewards Club Member, Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Shanghai Pudong. Your comment about the air conditioning problem has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services. Once again, we thank you for your feedback and look forward to your continuous support in the near future. Thank you! Sincerely,
I stayed in the hotel for 5 nights and got a warm service from all the staff, the most stand out service came from Spencer at the concierge. She was really helpful with all my inquiries literally everything! Thank you !
Thank you so much for taking the time to share your wonderful experience with us! We're absolutely delighted to hear that you enjoyed your five-night stay at our hotel and were impressed by the warm service provided by our team.
Your kind words about Spencer from the Concierge have been passed along to her, and she was thrilled to know that she made a positive impact on your stay. At InterContinental Beijing Beichen, our Concierge team takes great pride in offering an "In the Know Local Experience," ensuring that every guest discovers the best our city has to offer, we're committed to making your stay truly memorable.
We hope to welcome you back again soon. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.
My stay began with a poor check-in experience where my valid travel document was rejected, despite being the ID I used to enter China. I raised my concerns and gave clear feedback to the team. While I appreciated a small gesture of lounge access, the overall response felt dismissive and insincere.
To make things worse, I was later sent another feedback request without any real follow-up or acknowledgement of the issue. It’s disappointing to feel like my experience didn’t matter, or that my concerns weren’t valid.
I expected more from a hotel under the InterContinental brand. Thanks, but no thanks.
Warm greetings from InterContinental Beijing Sanlitun.
Thank you very much for taking your precise time to complete our on-line guest satisfaction survey following your recent stay with us.
I have well noted your comments on the poor check in experience and the disappointment on the responsiveness. Please accept my sincere apologies on this. I would like to assure you that we constantly strive to achieve the highest level of service and I truly regret that we fell short of our goal with you. Kindly be advised that I have strengtherned our internal training and our team will work towards a better quality of service to ensure that valued guests such as yourself have the best experience at all times.
Dear Miles, your patronage and loyalty to IHG are truly appreciated. We thank you once again for taking the time to provide us with your invaluable feedback as this is the only way for us to improve our services. I hope that despite the issues, we will have the pleasure to welcome you back to InterContinental Beijing Sanlitun in the future.
My family’s first night at your hotel was disappointing. The initial room felt outdated, unclean, and uncomfortable. The worn furniture and musty smell made it unpleasant, and my children felt uneasy, unable to settle. We couldn’t enjoy our stay. After raising our concerns, your staff promptly moved us to a different room, and the difference was night and day! The new room was spotless, modern, and cozy, with fresh linens and a welcoming atmosphere. My kids were thrilled, playing happily and sleeping soundly. The quick response and upgraded room transformed our experience, leaving us grateful and satisfied. Thank you for addressing our concerns so effectively—our stay ended on a high note!
Thank you for sharing your honest feedback—we sincerely apologize that your family’s first night fell short of expectations. Your comfort is our priority, and we regret the initial room’s condition detracted from your stay.
We’re delighted our team acted swiftly to relocate you to a refreshed, modern room that brought smiles to your children’s faces (and peace to their sleep!). Your kind words about our staff’s responsiveness and the transformative upgrade mean the world to us.
Rest assured, we’ve shared your feedback with our teams to ensure all rooms meet our standards. Thank you for allowing us to turn your experience around—we’re thrilled your stay ended on a high note and hope to welcome you back soon.
Dear Valued Guest, Thank you for choosing InterContinental Shenzhen OCT and sharing your stay experience with us. We sincerely apologize for failing to provide you and your children with a perfect stay experience. Our investigation revealed the following service shortcomings: 1. Failure to clearly explain the difference between "Family Room" and "Utopia Playland benefits" during booking, which caused your misunderstanding 2. The concierge department failed to provide timely luggage service 3. Delayed follow-up on your negative review We have implemented improvement measures: - Enhanced product knowledge training for the reservations team - Service standard retraining for involved staff - Strengthened supervision of concierge service response procedures As a gesture of apology, we have reserved one adult and one child complimentary pass to Joy Kids Utopia for you. Best Regards, Tim Hooton General Manager