Hotel Discriminating Against Foreigners, Dirty, Uncivilized
来自Sisi
I will continue posting my review until you publish it. The first thing you experience as a foreign guest is that not a single staff, including manager, speaks English. No English is spoken in this hotel although they claim on the app that they speak English (which is open fraud), and staff uses those inaccurate language translating apps, which do not help most of the time. Staff, including manager, are inept, cannot solve simple problems, lie to guests and dishonest to guests (such as I was told that I will be compensated for spending 4 hour solving the hotel problems with extra points, the manager personally promised that, and she never gave any points). The manager directly lied to me with impunity and absolutely no consequences for lying. Amenities are mostly dirty, location is far away from city center and noisy on the highway, no recognition for being IHG member as they refused to give me welcome drink and toiletries, although they did that with Chinese guests, straight forward discrimination towards foreign guests; room was dirty with black hairs all over; facilities very dirty with some sticky stuff all over laundry washer and dryer and exercise equipment; atmosphere is very uncivilized because during breakfast a lady that works at noodle section screams from top of her lungs something every 1-2 min; also, I saw a man grabbing food with his hands, not using utensils and unloading "washed" bedding and towels at the front entrance of hotel is really unseen.
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologise for any inconvenience or unsatisfactory experience you may have had during your time with us. Your input is of great value to us and we are deeply sorry that we failed to meet your expectations. We are truly sorry for any inconvenience this may have caused you. We remain committed to improving the overall standard of service at our hotel in order to provide a more enjoyable and fulfilling stay for all our guests. Yours sincerely, IHG Social Listening Team
Inept Staff, No English Spoken in this Hotel, Dirty
来自Lucy
The first thing you experience as a foreign guest is that not a single staff, including manager, speaks English. No English is spoken in this hotel although they claim on the app that they speak English (which is open fraud), and staff uses those inaccurate language translating apps, which do not help most of the time. Staff, including manager, are inept, cannot solve simple problems, lie to guests and dishonest to guests (such as I was told that I will be compensated for spending 4 hour solving the hotel problems with extra points, the manager personally promised that, and she never gave any points). The manager directly lied to me with impunity and absolutely no consequences for lying. Amenities are mostly dirty, location is far away from city center and noisy on the highway, no recognition for being IHG member as they refused to give me welcome drink and toiletries, although they did that with Chinese guests, straight forward discrimination towards foreign guests; room was dirty with black hairs all over; facilities very dirty with some sticky stuff all over laundry washer and dryer and exercise equipment; atmosphere is very uncivilized because during breakfast a lady that works at noodle section screams from top of her lungs something every 1-2 min.
Dear Guest, Thanks for your feedback. We would like to express our sincere apologies for any inconvenience or less-than-ideal experiences you may have had during your stay. Your feedback is extremely important to us, and we are very sorry that we did not meet your expectations. We apologise for any inconvenience this issue may have caused. In the days ahead, we will continue to strive for excellence in order to raise the bar on our hotel's overall service level. Our primary objective is to ensure that all guests have an exceptional and enjoyable experience. Best wishes, IHG Social Listening Team
Toilet boel choke, bathroom floor flooded during shower, sink leaked. We had to lay towels on floor to avoid falling. Grab bar hinges loose. Hotel lifts inconvenient as guest on wheelchair need to change lift on 1st floor to another lift to Ground floor. Ground floor had a strong musty smell.
Thank you very much for sharing your experience with us. We sincerely apologize for unfavorable encounter during your stay. Your feedback is very important, and we completely understand your frustration
Please be assured that our team has been immediately informed and is taking steps to address the issue at once
Regarding the lift arrangement, we understand it may not have been as convenient as you expected due to the building’s design. However, we are committed to assisting all guests who require additional support during their stay.
We truly appreciate your comments which urged us for going further, and we hope to have the opportunity to provide you with a better experience in the future.
Enjoyable Stay: Pros Outweigh a Shaving Cream Issue
来自Mr.TravelsALot从China
My stay at this hotel was overall enjoyable. The location is excellent, being just a short distance from the subway station, which provided great convenience for getting around. As an elite member, I was delighted to find drinks and fruits already placed in my room upon arrival, a thoughtful touch that enhanced my experience. The breakfast was satisfactory, meeting the standards I expect from a Holiday Express, and the room on a high floor offered a wonderful view.
However, I did encounter a problem with the shaving cream. When I requested two shavers with cream from the staff, one of the creams had an unpleasant smell, even though both were from the same batch and still within their expiration dates. On the positive side, the staff responded promptly and offered to provide a replacement.
Despite this minor issue, the numerous positives and the staff's helpful attitude made this a great hotel stay, and I would recommend it to others.
Thank you for your thoughtful feedback! We’re thrilled our location, Elite Member welcome treats, and panoramic views delighted you. Apologies for the shaving cream inconvenience—we’re reviewing our quality checks to prevent recurrence. Your staff’s swift resolution reflects our commitment to excellence.
We’d love to host you again soon! Your recommendation inspires us.
Dear guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff and our clean hotel made your stay pleasant. We look forward to exceeding expectations on your next stay.
I requested a next day return cleaning, but they did not return it after 2day. The staff brought it to me only after we called them and said that the return was delayed due to lack of deposit, but I asked why they did not contact me the day after I requested it, but they did not respond. I'm very disappointed. Is it the service of Crowne Plaza Hotel not to return it all the time if I don't contact them? I have used Crowne Plaza Hotel numerous times and this is the first time.
Thank you for choosing our hotel and for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. Upon receiving your comments, we immediately initiated an investigation.
At Crowne Plaza, we hold our team to the highest standards of service in line with the InterContinental Hotels Group (IHG) brand promise, ensuring every guest enjoys a comfortable, clean environment and a truly welcoming experience. Your feedback is invaluable, and we will take corrective actions to address the issues raised, including enhanced staff training and targeted improvements to prevent recurrence.
We deeply appreciate your review and hope to have the opportunity to welcome you back for a significantly improved stay in the future. Wishing you all the best!
Sincerely, Robert Guo General Manager Crowne Plaza Xiamen Jimei Seaview
Dear Guest. Thank you for your stay at the Holiday Inn Express Yangzhou Wenchangge, we apologize that our services and amenities did not meet the standards you have come to expect from Holiday Inn. Our hotels are the first generation of design standards for the Holiday Inn brand. However, we are fully aware that the brand has evolved into a third-generation design philosophy that emphasizes modernity, comfort and a better guest experience. Rest assured that we have specific plans in place to accelerate the upgrade process with the aim of comprehensively improving our hardware and software amenities to better meet the expectations of today's generation. We sincerely hope to have the opportunity to welcome you back again in the future. Sincerely, IHG Social Listening Team