The hotel is very centrally located and the buildings are exceptional with beautiful gardens. The food is great and the staffs are excellent. The only drawback is the facilities inside need better upgrade. One can see rust at the bathroom and light fixtures. This devalues the high end Intercontinental status. Also, hotel room should not have instant coffee. The amenity made this high end hotel a grade lower than it should be.
Dear TSquare, Thank you for choosing InterContinental Shanghai Ruijin! We were pleased to read you like our location convenient and enjoyed the extensive gardens and historic ambiance. And thank you for your compliments of our service. We have taken special note of your comments on the hotel facilicies and coffee, we will continue to focus on facilities improving to ensure we consistently deliver a personal and memorable experience for our guests. Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards,
Wonderful hotel ! I have kept coming back to stay at this hotel, for 9 years now, because of the great service the professional staff provide. As a foreigner the staff are very understanding of my needs. At the front desk, Coco Zhong makes every stay an enjoyable experience with her high standard of service. In the hotel restaurant, Executive Chef Simon Luo has always provided the highest standard of cuisine and service and my wife and I always look forward to dining there again..
Dear Guest, Thank you for coming to Crowne Plaza Guangzhou Huadu. We are pleased to learn that you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely, Eric Cheng General Manager
Kind and professional staff, exceptional quality of service
来自MareCare23从Belgrade, Serbia
I'm quite thrilled and satisfied with the service provided in the hotel. Staff was very helpful with any task and challenge I have encountered. They helped me a couple of times with laundry service and I couldn't be thankful enough. I would highly recommend this hotel to anyone visiting Shenzen since it provides excellent service and is positioned perfectly.
Dear Guest. Thank you very much for taking out your valuable time to share your favorable comments with us! We are very pleased to hear that you had a memorable stay at our hotel and have nothing but praise for our service. Your kind words about our helpful staff mean a lot to us. Assisting our guests with a variety of needs, including laundry services, is what we strive for and we are very happy to have exceeded your expectations. Your high recommendation is our greatest encouragement, and it inspires us to continually improve the quality of our service and create a memorable stay for each and every one of our guests. We look forward to welcoming you back! Sincerely, IHG Social Listening Team
I visit this small city very often and always choose this hotel. I can see they've tried everything to make guests feel comfortable. All the staff are very nice and welcome guests warmly. I always feel like I'm coming home.
Dear guest, thank you for being a frequent visitor to our hotel and for choosing Jiangmen East Station Holiday Inn Express as your home away from home! We’re delighted to hear our team has made every effort to ensure your comfort and that our warm, welcoming staff make you feel like you’re returning home each time. Conveniently located in Jiangmen’s Jianghai District, just a short walk from Jiangmen East Station and Jianghai Bus Terminal, our hotel offers easy access to local attractions like Jianghai Wanda Plaza, Lile Food Street, and the scenic spots of Jiangmen’s natural beauty and cultural heritage. Whether you’re here for business or leisure, our dedicated team is committed to providing the consistent, thoughtful service that makes your stays both enjoyable and effortless. We’re grateful for your loyalty and look forward to welcoming you back many more times! Warm regards, IHG Social Listening Team
The place is close to a subway station, but the neighborhood is just OK. I stayed one night for business. The staff were very nice. Breakfast buffet offers limited options and could be improved.
Dear Guest, Thank you very much for your feedback. We are pleased to hear that you found the hotel's proximity to the tube station convenient and that our staff were very friendly. We appreciate your comments about the breakfast buffet and will certainly take your suggestions into consideration to improve the variety of options available. Your experience is important to us and we are committed to continuous improvement based on guest feedback. Kind regards, IHG Social Listening Team
尊敬的宾客:非常感谢您的多次光临和满分好评。同时也感谢您对我们同事Belle,Rachel 服务的认可。酒店位于西安北二环西段,临近大明宫国家遗址公园,盛龙购物广场,距离西安地铁2号线大明宫西站710米左右,明城墙3.7公里, 钟楼5.6公里 ,地理位置优越。 我们一直秉承洲际酒店集团的“以善为本,以诚待客” 的服务理念对待我们的每一位客人。衷心期待您的再次光临,祝您五一假期快乐,平安顺意!---西安广成皇冠假日酒店总经理 Edward Wang
Thank you so much for sharing your wonderful feedback! We are delighted to hear you had such a positive staying experience as you found our team is reliable and friendly. Your kind words motivate us to continue delivering exceptional experiences for our guests.
We look forward to welcoming you back for another memorable stay in the near future!
Dear guest, Thank you for taking the time to share your wonderful feedback! We're delighted to hear that you enjoyed a pleasant stay with us, and we're especially glad our room upgrade added an extra touch of comfort to your experience. Your kind words about our PR manager are truly heartwarming—we'll be sure to pass along your appreciation. At [Hotel Name], your satisfaction is our top priority, and we're thrilled to have exceeded your expectations. We hope to welcome you back soon for another memorable stay! Warm regards, Cathryn Shi Hotel Manager