Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our Buffet dinner made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Yanni Zhang Marketing Communication Manager InterContinental Nantong
Thank you for your stay with us at Crowne Plaza Suzhou. We are pleased to know that you appreciated the lake view and breakfast of our hotel, the aspects of our hotel that are preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again and we look very much forward to welcoming you back in the future.
Little upset about how long it took for my local food delivery to be delivered upstairs by the robot. Had to call them and ask and the delivery came. SOmetimes the food got cold because it was sitting for too long at the front desk before being sent to the room
Thank you for choosing Crowne Plaza Shanghai Pujiang. We truly appreciate your comments, as we use our guests' feedback to understand what they value most and what we could improve to make their stays more enjoyable. The hotel robot will have a little delay in delivering the food during the busy period, the take-out person will contact the guests to go downstairs to pick up the food, we apologize for the inconvenience caused to you and look forward to your understanding.We hope to have the pleasure of welcoming you back to our hotel in the future. Thank You!
I am writing to formally report an issue I encountered today at the Shanghai Nanjing Road Crowne Plaza Hotel, which has deeply disappointed me as a long-standing Diamond Elite member of IHG (since 2007). 1. Refusal of Check-In for My Wife: I booked a room at your hotel using my account points for my wife’s stay. However, during check-in, the front desk staff refused to allow her to check in. As a result, my wife was forced to book a separate room in cash to stay at the hotel. 2. Poor Resolution Attempts: o Upon calling the IHG reservation hotline, I was informed this was "hotel policy" and no exception could be made. o My booking was deemed non-refundable despite the circumstances. o The staff member offered free breakfast in exchange for a 5-star review, which I find highly unprofessional and unethical. My Concerns: • Policy Clarity: If there is a policy restricting point-redemption bookings to the member only, this should be clearly communicated at the time of booking—not during check-in. • Customer Care: As a loyal member for nearly 20 years, I expect fair treatment and flexibility, especially when no clear policy violation occurred. • Integrity: Offering incentives for positive reviews after poor service is unacceptable.
This situation is unacceptable. 1. Clarify where this policy was disclosed during my booking process. In over 20 years of travel, I have never encountered this "Hotel guest have to inform Hotel guest name 7-day ahead" policy, nor was it stated during my booking via your app. 2. Refund the charges, as the room was neither used nor made accessible to us. 3. Escalate this matter internally to ensure such inconsistencies do not affect other guests.
Thank you for taking the time to share your experience with us. We are truly sorry for the frustration and inconvenience this situation has caused you and your wife, especially given your long-standing loyalty as a Diamond Elite member since 2007.
Please allow us to explain that the IHG One Rewards policy regarding additional guests for point redemption stays is clearly stated during the booking process on the IHG official website and app. Specifically, it notes that if the member will not be present at check-in, the additional guest’s name must be provided through the Member Service Center no less than seven days prior to arrival. This measure is in place to ensure account security and proper use of member benefits.
We acknowledge that this policy may not have been prominently visible or easy to interpret, and we will share your feedback with the relevant teams to help improve clarity and visibility for future bookings.
Thank you again for bringing these issues to our attention. We are committed to improving and hope we may have the opportunity to restore your confidence in the future.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Again, thank you for choosing Crowne Plaza Ezhou, and if I can be of assistance to you, please contact us directly at 0711-2718888 or gsm@cpezhou.com.
Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Salina Li General Manager
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
it is one of the best locations in the city. staff are professional, especially guest relationship team, who are helpful and caring. They solved the problems with great attitude.
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!