I had a great experience at Holiday Inn Express Shanghai PVG Zhuqiao. Helen at the front desk was incredibly helpful—she not only assisted my friend who was stranded at the airport due to a missed flight, but also went out of her way to help me mail out some packages, which I truly appreciated. Her professionalism and kindness made a big difference.
The room was clean, modern, and comfortable, perfect for relaxing after a long journey. Breakfast offered a wide selection of both Chinese and Western dishes, and everything was fresh and well-prepared.
One of the best features is the free shuttle service to and from Pudong Airport, which was reliable and easy to use. Highly recommend this hotel for anyone transiting through PVG or looking for a convenient and comfortable stay.
Thank you for taking the time to share your wonderful feedback. We are truly honored to have been part of your pleasant stay.
At Holiday Inn Express, we are committed to creating a comfortable and enjoyable experience for every guest by providing thoughtful and personalized service. Each morning, we prepare a buffet breakfast featuring a mix of Chinese and Western dishes, including live cooking stations, ensuring a nutritious and energizing start to your day.
As you mentioned, we also offer a complimentary shuttle service to and from Pudong Airport (PVG)—simply contact our front desk in advance to arrange your ride.
Thank you once again for your kind recommendation and support. We will continue striving for excellence and look forward to welcoming you back on your next visit!
Thank you for staying with us at Holiday Inn Tianjin Wuqing.
We are extremely sorry for the unpleasant experience caused to you due to the medical treatment and air - conditioning issues.Your feedback is invaluable as we continuously strive to enhance our facilities and services.
Thank you for taking the time to share your experience and we look forward to an opportuntity to welcome you back in the near future.
First and foremost, thank you for your unwavering support of Crowne Plaza Tainan over the years. We are truly honored to have been your favorite hotel in Taiwan since our opening in 2017, and to have welcomed you nearly 30 times within three years is a testament we deeply cherish. Your kind recommendations to friends and family abroad have meant a great deal to us.
It is with sincere regret that we read about the disappointment and frustration you and your family recently experienced. We are truly sorry to hear that the level of service you encountered did not reflect the warm, respectful, and professional hospitality we strive to provide—especially to loyal IHG guests like yourself.
Your feedback regarding the unpleasant interaction at check-in, the handling of the Club Lounge access, and the breakfast charge has been taken very seriously. We apologize if any staff member used an inappropriate tone or failed to communicate with proper courtesy. Regardless of internal policies, our guests deserve to be treated with empathy, clarity, and respect at all times. The lack of timely follow-up to your inquiries further added to your frustration, and for that, we sincerely apologize.
Please be assured that your comments have been forwarded to our leadership and training teams for immediate review. We are committed to learning from this experience and improving our service protocols, staff communication, and responsiveness.
While we understand this incident has affected your trust in us, we do hope you would give us the opportunity to personally reach out and discuss how we may make amends and regain your confidence. Should you be willing, we invite you to contact our management team directly so we may address this with the attention and sincerity it deserves.
Thank you once again for taking the time to share your valuable insights. We are truly sorry for the disappointment and hope to have the privilege of welcoming you back in the future under better circumstances.
Warm regards, Coco Wen General Manager Crowne Plaza Tainan
香港金域假日酒店位于九龙尖沙咀弥敦道的黄金地段,无论是商务或度假旅游,选择居停于此,倍感舒适自在,宾至如归,称心惬意。
酒店提供621间设备完善之客房及套房,设置宽敞舒适的双床、两豪华睡床或特大睡床,专为商务旅客而设的行政会所楼层,特别提供优越的住宿体验及配套设施。屡获殊荣的食府、酒吧、设备齐全的会议厅、露天泳池、健身室及免费宽带高速上网服务等,一应俱全。
除了为每位客人提供舒适的睡眠环境,让一家大小乐聚天伦,假日酒店更提供「儿童尽享食宿全免」优惠。 免费用膳优惠适用于由父母陪同下的十二岁或以下小童于Bistro on the Mile享用自助早餐,住宿优惠适用于由父母陪同下的十二岁或以下小童与父母同房而睡。
香港金域假日酒店毗邻香港铁路站贯通港、九、新界各区,步行至天星码头往中环或湾仔,只需五分钟,交通便捷;距离香港国际机场亦只需四十分钟车程。
The Holiday Inn Golden Mile's location is directly on Nathan Road near the subway station Tsim Sha Tsui 5 minutes walk to the sea promenade and Avenue of the Stars. The hotel rooms are getting old (slight mouldy smell in the room due to the high humidity over the years) but are clean and are great value for money! Hotel staff is always friendly and helpful. This hotel is our first choice when staying in Hong Kong.
we are thrilled to be your top choice in Hong Kong. Your feedback on our convenient location, as well as the cleanliness and value of our rooms, is greatly appreciated. We have noted your comments on room conditions and will address them promptly. Our friendly staff is dedicated to ensuring your comfort and satisfaction. Thank you for your loyalty, and we look forward to your next visit!
Thank you very much for your support and attention to Crowne Plaza Guangzhou Center! Crowne Plaza Guangzhou Center has always adhered to the spirit of service first and is committed to providing every guest with a home-like stay experience. First of all, thank you for your recognition of the hotel breakfast. Regarding your suggestions on bedding, we will communicate with the relevant departments to improve the quality of the beds to ensure that we provide high-quality service to every customer. We look forward to your next visit to Crowne Plaza Guangzhou Center!
I've been staying at this hotel since 2011, and while it's always been a pleasant experience overall, I feel it's time to share a few thoughts — both positive and areas for improvement.
Pros:
The breakfast is outstanding — consistently delicious with a great variety to choose from.
The staff is exceptional — always professional, courteous, and eager to help.
The location is excellent, making it easy to get around and access key attractions and transport.
Cons:
While the hotel has a charming feel, some facilities are noticeably outdated and could use an upgrade.
The shower setup feels basic and doesn't match the premium standard expected from a five-star hotel.
The music dock next to the bed still has an iPhone 4 connector — definitely due for a modern replacement.
I requested a non-smoking room, but unfortunately, smoke from other rooms still drifted in. I recommend enforcing a non-smoking policy for the entire floor to prevent this issue.
The TV is very old — I recognized the model from 2008 — and the TV channel selection is limited, especially for international guests. A refresh of the in-room entertainment system would go a long way.
Overall, I really enjoy staying here and appreciate the familiar comfort and service. With a few upgrades, this hotel could easily maintain its five-star standard and provide an even better experience for loyal guests like me.
Dear Mr.Mardi Thank you very much for choosing to stay at Crowne Plaza Guangzhou Center and for your valuable opinions and suggestions after your visit. We appreciate your comments and your love for the hotel. We sincerely apologize for the fact that the hotel's facilities and equipment did not meet your expectations during your stay. Constantly improving software and hardware facilities to create a comfortable and modern accommodation environment for guests has always been our pursuit. We will feed back your opinions and suggestions to our superiors to ensure that guests can have a comfortable accommodation environment. We will continue to provide you with high-quality services as always. We look forward to your next choice of Crowne Plaza Guangzhou Center.
The hotel is located in a quiet and residential area. The room and other hotel installations are new and well maintained. The breakfast has a good variety of foods and beverages. The staff has some difficulty in speaking English, but they try their best.
Dear Guest Thank you very much for choosing our hotel and sharing your detailed feedback. We are pleased to see that you appreciated our peaceful location, newly maintained facilities and rich and varied breakfast. Your compliments on the work of our team mean a great deal to us, even though we have some difficulties in communicating in English. We will intensify our English language training to ensure smoother communication in the future. We look forward to the opportunity to welcome you again and provide you with an even better experience. Sincerely, IHG Social Listening Team
A truly value for money hotel, located conveniently along the subway line between Pudong International Airport and the city centre. Quiet, clean, safe, comfortable hotel, and served by helpful and friendly staff. I will return to this hotel in my future trips to Shanghai
Dear Guest, Thank you for your wonderful review! We’re delighted to hear that you found our hotel to be great value, conveniently located near the subway with easy access to Pudong Airport and downtown Shanghai. It’s our pleasure to provide a quiet, clean, and comfortable stay with friendly service. Your kind words mean a lot to us, and we can’t wait to welcome you back on your next trip to Shanghai! Warm regards, IHG Social Listening Team
Thank you for sharing your feedback, and we’re truly sorry to hear about your unpleasant experience.
Our housekeeping team follows a strict protocol, including the regular changing of all bed linens and pillowcases. That said, we will thoroughly investigate this matter to ensure that no lapse occurred during your stay.
We also regret that our breakfast offering did not meet your expectations. Your feedback is valuable, and we will take it into consideration as we work to improve our services non-stoppedly.
Please accept our sincere apologies for the disappointment caused. We hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.
We had an incredible 10 day stay the Sanya Intercontinental. The hotel staff and service is world class and highly recommended.
The Intercontinental club lounge is one of the best we have experienced. I highly recommended the club lounge here.
Great facilities and view.
Exception service from Michelle at the concierge desk and Ventura the restaurant manager. These incredible hotel staff offered world class service and I hope they promoted in to management to guide other staff in offering an exception hotel stay and experience. It's all the little touches that make a big difference.
Thank you very much for Choosing our InterContinental Sanya Resort.
It's a great honor for you to have a good holiday in the hotel. Your recognition of employee, we will share this joy with her in the first time. We are always committed to bringing our guests a home away experience. In your spare time, you can come to our Beach Bar and enjoy a special cocktail to bring you cool and comfortable. Feel the sea breeze and enjoy a leisurely afternoon. We will continue to strive to bring you high-quality service and room.
I hope you will choose InterContinental Sanya Resort again when you come to Sanya next time! Have a nice day!