Pros: Hotel is strategically located in Causeway Bay.
Cons: - Hotel does not pre-empt guest on the collection of hotel deposit, I was notified due to a transaction failure that took place. It took almost a month post-stay for full amount to be refunded to me; even with the amount refunded, I made a loss of substantial amount due to Youtrip conversion (not on the hotel but to take note). - Housekeeping came by around early morning 9am on the first day, despite my check-in in the wee hours at 2am and not having to turnover the room that day (I had booked the room and was not checking out). I placed the ‘Do Not Disturb’ sign that very day for the room to be left untidied after I headed out, however the room was still made up on the same day.
Thank you for sharing your detailed feedback. We sincerely apologize for the inconveniences you experienced during your stay.
Regarding the deposit process, we understand how frustrated. We will review our procedures to ensure the better communication and more efficient handling of the deposit in the future. We also apologize for the housekeeping services. Your comfort and privacy are very important to us, and we will address this with our housekeeping team to prevent such occurrences again.
We appreciate your feedback as it helps us improve our services. Should you choose to stay with us again, please feel free to reach out directly so we can ensure a smoother experience. Thank you once again for your valuable feedback.
Warm regards,
Terence Ng Director of Front office Crowne Plaza Hong Kong Causeway Bay
Breakfast billing was poor...Suffer smell was bad...Room billing was in error.
来自Rick从San Jose, California
The breakfast billing was poorly explained on check-in. There was a sulfer smell emanating from the bathroom drain the last several days of my stay. I received an additional bill in excess of 1800 HKD for my room stay after several errors on my bill at check-out.
Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincerest apologies for the inconveniences and discomfort you experienced during your visit.
We deeply regret falling short of your expectations, particularly with the check-in process, the bathroom smell, and the billing inaccuracy. The billing error you encountered is unacceptable, and we sincerely apologize for this oversight. Please know that your feedback has been taken seriously, and we are addressing these issues immediately to prevent any recurrence.
Your comments are invaluable in helping us identify areas for improvement, and we have already shared them with the relevant teams to ensure corrective measures are in place. We truly appreciate your patience and understanding as we work to enhance our guest experience.
It would be our pleasure to welcome you back and provide you with the seamless and enjoyable stay you deserve. Should your travels bring you our way again, please don’t hesitate to reach out—we’d love the opportunity to restore your confidence in us.
Warm regards,
Terence Ng Director of Front office Crowne Plaza Hong Kong Causeway Bay
I have stayed at ICs in Hanoi and Shenzhen, this was the worst experience for such a high end hotel. I would never return, this hotel does not meet the standards for a world class hotel.
Thank you for choosing InterContinental Hefei and sharing your experience with us. Please allow me to express my sincere apologies to you for not bringing you a satisfactory experience. We attach great importance to your feedback. Thank you for your comments on the experience and bringing them to our attention. It is your feedback that helps us to continuously improve and help us to provide better experience to our guests. We sincerely apologize to you again, and hope to have the opportunity to serve you again, I believe you will see more improvement. If I can be of assistance to you, please contact me directly at +86 (0)551 6266 5888 or gsm@intercontinentalhefei.com.
Staff is friendly and provides excellent services. The location of the hotel is great, with everything accessible. Breakfast served with different variety.
Dear valued guest, Thank you for sharing your wonderful experience! We’re thrilled to hear our team’s friendly, attentive service (a core part of voco“reliably different” promise!) and the hotel’s convenient location—right in the heart of Shangxiajiu, where history, culture, and vibrant local life are just steps away—enhanced your stay. Our breakfast, featuring a mix of local Cantonese delights and international favorites, is designed to add a playful, flavorful start to each day, aligning with our goal to create moments that are both reliable and full of pleasant surprises. Your kind words about our staff and surroundings mean a lot to us. They work tirelessly to ensure every guest feels welcome and cared. We’re so glad you enjoyed the variety and accessibility our location offers—perfect for exploring Guangzhou’s unique charm! Thank you for choosing voco Guangzhou Shifu. We can’t wait to welcome you back for another stay where reliable comfort meets playful, memorable touches Warm regards, voco Guangzhou Shifu
Charlie at the reception was extremely helpful. The taxi driver overcharged me from the airport to the hotel, and Charlie helped me to report the taxi driver. Charlie showed great understanding and compassion for a non-local in times of trouble. He even allowed me to use his mobile! I already came back to HK but want to thank Charlie very much for his assistance. Will always choose VOCO in biz trip to Shanghai ~
Thank you for taking the time to tell us about your experience at voco SUITES SHANGHAI HONGQIAO CBD.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing voco, and if I can be of assistance to you, please contact me directly at N/A or stephanie.li2@ihg.com.
Sincerely, Stephanie Li Your recent stay at voco SUITES SHANGHAI HONGQIAO CBD N/A stephanie.li2@ihg.com
It took a long time to check in on the first day and check out on the last day.
The comfort of the room was one of the best I've stayed in so far. Excellent quality. The breakfast was also delicious. The area around the hotel isn't that inconvenient, but it is far away to get to.
There are no restaurants or large department stores nearby. The facilities, rooms, buffet and service were the best for a hotel in this price range. The staff service was also excellent. Everyone in the family was happy.
Thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 02988668888 or Leslie.cao@ihg.com.
Sincerely, Leslie Cao General Manager 02988668888 Leslie.cao@ihg.com
This was one of my best experiences in an IHG hotel in China. The staff was wonderful and forthcoming. They were generous with upgrades for my status as when I stayed there were many rooms available. Even when they had a convention or a Chinese holiday they let me stay in my upgraded room. I highly recommend this property and I will come back again! One thing to note that I noticed in all the IHG properties in China is that if occupancy is low, the AC will not be very cold. If the occupancy is high, such as in a Chinese holiday, the AC can be lowered to ice cold. They provided me with a strong fan which helped a lot.
Thank you for your chosen Crowne Plaza Deqing Moganshan and trusted that you're having a pleasent staying with us together. We are very delighting to know your this comfortable experiences, for us this is really the best thing than nothing.
Again, thank for your sharing. We are looking forward to meeting you soon.
During my initial check-in, I noticed a moldy smell in the room. The assistant manager arranged for a room change. However, the second room was very dusty, and the handheld shower head was of poor quality.
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with the room conditions. Providing a comfortable and clean environment is our top priority, and we regret that we fell short of your expectations.
Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your patience during the room change and hope your overall stay was otherwise pleasant.
We value your feedback as it helps us enhance our service, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.