Dear Guest,Thank you so much for choosing our hotel and sharing your positive experience with us. We are truly delighted to hear that you found our hotel quiet and nice, and that you appreciated the convenience of having breakfast places nearby.Your satisfaction is our top priority, and we are committed to providing you with a comfortable and enjoyable stay every time you visit. We understand the importance of a peaceful environment, and we strive to ensure that our guests can relax and unwind during their stay with us.We also value your feedback on the breakfast options. We are constantly looking for ways to improve our services and facilities, and we will take your comments into consideration when making future decisions.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Sincerely, Ken Yi General Manager
I have stayed here many many times and will stay again in the near future. I do find the breakfast quality to be terrible, though and this is a big area at the hotel that needs improvement. Not enough seating in the lobby, you need more seating for guests waiting for pickups. Overall all though a nice place to stay with great staff.
Thank you for choosing to stay at the Crowne Plaza Guangzhou City Center! We sincerely appreciate your continued support and loyalty to our hotel. Your feedback is of utmost importance to us, and we will ensure that the relevant department heads are informed so that we can enhance our services during your next visit.
Once again, thank you for your invaluable insights and ongoing support!
Disappointing Birthday Stay: Lack of Recognition for Special Occasion and IHG One Rewards Member
来自Eric从Xi'an
I specifically chose this hotel to celebrate my birthday, and I also contacted them in advance to inform them of the occasion. However, there was no cake or fruit provided on the day. As an IHG One Rewards member, I truly did not feel valued during my stay. It was disappointing not to receive any special recognition for such a personal event, especially after making the effort to reach out ahead of time. I expected better service and more attention to detail from a brand like IHG.
Thank you for your recent stay at InterContinental Xi’an North and sharing your valuable feedback with us. We are deeply sorry for your unpleasant experience and fully understand your feeling. We feel so sorry that we didn’t meet your expectation as you trust and selected us for this trip. We have internally shared your feedback with hotel management team and work on improvement so that you and other guest could get better stay experience in future.
Again, thank you for your valuable feedback. Look forward to welcoming you back to InterContinental Xi’an North next time to see our improvement.
nice suite and manager,nice family trip hotel to stay
来自Qianqiam从shenzhen
I‘v been staying in this hotel for three times,each time it was nice trip.especially the serive of Alice,who was really nice and considering everytime.
Thank you for taking the time to share your feedback regarding you and your family recent stay with us at Crowne Plaza Foshan Nanhai. We are very glad to know that our staff Alice and her considerate service helped in making your visit enjoyable. Thank you again for your feedback and support and we look forward to welcoming you back in the near future.
For this price range USD 430/ night-classic RM . This is not what I expected. LET DOWN/ DISAPPOINTMENT ----The only 5 * luxury hotel has no welcome snack / note in the room luxury hotel is all about having an extra nice touch. -----REQUESTed sunrise room ,they can simply told me no room available which is facing East instead of saying room can see sunrise. anyway , not sure if the staff understand the sun raise in the East. LOL , no biggie on this one. ------Taipei (MOENV) enforced no single use toiletries allowed in the hotel by law. which is a bummer. Understandable. BUT they should at least have some basic like the Q-tips cotton swabs prepared at the gym check in counter for guests after a swim / steam / shower. My ears was extremely uncomfortable and I have to go down to the lobby to ask ? Make no sense to me. -----GYM open 24 hours. But the locker changing room does't open till 7 am , you can't access to bathroom / steam before breakfast start, is so inconvenient for guest who wants to steam after workout before going down for breaky 7 am. if you want to use the washroom in between your workout ( gym ) pls wait for the lift , go to your room , wait for the lift and come back down. and continue your workout , HOW convenient, They can simply just locked the entrance to the pool but kept the changing room open for guests who use the gym able to access to washroom/ steam in the meantime . ------ ROOM : Massive TV in such a small room, very unnecessarily, the low resolution old tv make it worst. Not sure is the designer team aware of if you want to provide a cinematic effect , having a large screen that closer to the bed is a terrible idea ,at least have the better resolution, it make me so sick watching the Local news Channel.Is very backward design " the bigger is better " or helping LG to clear their old stock. ---- The Ai device , which can't be use when unplugged. Short cable make it so hard to navigate the touch screen. Fancy gadget. not practical at all. ----used coffee cups been sitting at counter more than a day. Staff should be sharper , change the new one when requested tidy up the room , not cover it up. --- LIGHTING : the floor lamp can't be turned off with any switch , staff told me I have to unplug it myself ! ---Bathtubs is extremely uncomfortable, I m 5 "4 , and I can't even stretch my legs , this is the issue with the interior design team, They just purchase equipments from the catalogue without physically check the equipment physically. Just buy the equipments base on the measurement which fit on the computer design programming. ----- Steam room seats ( the depth ) are very narrow ,suitable for a Children not for the adult. Again, the design team only focus on virtual perspective , Swimsuit Dryer is terrible ! is a JOKE ! flimsy salad spinner. Wish they have Sauna and steam ,Poor Architects & Construction planning. ----BEDDING. No pillow menu. Tight weave low thread count stiff cotton Duvet cover making crinkling sound, not so wise cut cost on hotel bedding. It is a mistake. poor sleep ! ----left something behind after checked out, didn't received any contact from the hotel at all. usually the housekeeping would inform the concierge and hotel would then inform the guests they might have left some belonging behind. 0 contact. Until I sent hotel an email 4 hours after I checked out. ----when you get out of the lift , is unclear which side is the bar , which side is the gym, you don't make guest to go to the left then go to the right , clear direction is MISSING before the Bar open. ---- Dinning : the first breakfast , the lazy male staff just asked if we want any tea / coffee without introducing anything or show us the drink menu at all. ( we only know about it from the staff who introduce special drink and show us the menu next day ) ---Breakfast :There are no unprocessed meat protein available, no chicken , no beef .. all carbs --- Dirty coffee cup . latte is cold , on and off , depends if they are busy. --- less food on a Sat breakfast than Friday , eg, no dim sum on Sat
STAND OUT
--Gym equipments , small but completed. --Head of the kitchen , super warm and friendly staff , wish I get his name. --Farm to table vegetable. - free range eggs -- cook with cast iron without any chemical cookware !
Thank you for taking the time to share your recent stay experience through our guest satisfaction survey. We sincerely regret to learn that your visit did not meet expectations and truly appreciate your candid feedback.
Please allow us to address your concerns in detail:
Room amenities and arrival experience: We understand your expectations regarding welcome touches that complement the room rate. We regret the absence of in-room welcome amenities and have reviewed our arrival procedures to ensure greater attention to detail moving forward.
Room type explanation and view request: We apologize for the lack of clarity regarding the assigned room and its view. Our team is being retrained to communicate more accurately about room features and to set proper expectations for view-related requests such as sunrise visibility.
Room design and cleanliness: Your feedback has been shared with our housekeeping and engineering teams for immediate follow-up. We are reinforcing our inspection standards to ensure guest rooms consistently meet expectations in both cleanliness and functionality.
Gym and changing room access: While our fitness center operates 24 hours, we recognize the inconvenience caused by limited access to the changing facilities and the confusing layout. We are currently reviewing guest traffic flow and access hours to identify and implement improvements.
Signage to restrooms near the fitness center: We understand that the restroom location on the 5th floor may not have been clearly indicated. To improve clarity, we are enhancing directional signage near the fitness center to help guests more easily locate the public restrooms on that floor.
Breakfast experience: We are addressing the inconsistencies in breakfast service and working to enhance food variety, replenishment speed, and overall dining efficiency to better serve our guests during peak hours.
Lost item follow-up: We apologize for the lack of communication after your departure regarding your missing item. We are reinforcing our lost and found procedures to ensure timely and consistent follow-ups with all guests.
Once again, we deeply appreciate your valuable insights. Should we have the opportunity to welcome you back in the future, we are committed to delivering a more refined and thoughtful stay experience.
Hello dear guest, thank you very much for sharing your heart. The hotel has many stylish and simple guest rooms, high-speed Internet, comfortable bedding, one-key cast screen TV. The hotel provides sumptuous Chinese and Western buffet breakfast, delivery robot, public area equipped with self-service business center, two meeting rooms, self-service laundry loft, to provide perfect service for different needs of you. We are adhering to the service concept of “meeting guests' needs to the best of our ability”, and strive to make guests feel happy, relaxed and at ease the first time they step into the lobby. We sincerely look forward to your visit again, and wish you a pleasant journey and a happy family!
Thank you for taking the time to share your positive experience with us! We're delighted to hear that Mr. Lu, our dedicated account manager, was able to exceed your expectations with his attentive service. Ensuring our platinum card customers enjoy a seamless and luxurious stay is our top priority, and we're thrilled that the room upgrade, welcome fruits, pre-arrival phone call, and expedited check - out made your stay more enjoyable.
Your kind words are not only a great encouragement to Mr. Lu but also to our entire team. We strive to provide personalized and thoughtful service to every guest, and it's rewarding to know that our efforts have been recognized.
We sincerely hope to have the pleasure of welcoming you back soon, where we will continue to go above and beyond to create another unforgettable experience for you.