This hotel should be my first choice stay in Macau. Everybody in this hotel is so nice and helpful. Especially the front desk manager. Professional and helpful. IHG member was recognized and offered upgrades.
Thank you for being an IHG Rewards Club Spire Elite Member and for taking the time to share a review of your recent stay.
We are pleased to read that you found satisfied to stay in our hotel. As a Spire Elite Member, we will always try to free upgrade our guest to the next higher room category as courtesy and it is subject to room availability. We are also delighted by your positive feedback on our friendly staff with their professional service that offered during your stay, especially our front desk manager. Your comment has been shared with staff which can highly motivate our team to maintain and improve the quality of service in the future.
Thank you again for sharing with us about your stay, we appreciate your feedback as we are always aiming to provide better stay experience for our guests and we look forward to welcoming you back soon.