Thank you for your kind words and for choosing Crowne Plaza as your preferred hotel brand. We are delighted to hear that you appreciate our convenient location and look forward to providing you with excellent service during your future stays. Your loyalty means a lot to us!
We stayed in the hotel for four nights. Overall, it was a great experience and we really enjoyed the stay. The hotel has a convenient location if you want to visit the National Stadium (aka: the Bird's Nest) and Great Wall. Additionally, the customer service is awesome with super friendly staff.
It’s wonderful to hear you had a great time at InterContinental Beijing Beichen. The team, especially the customer service, enjoyed ensuring your stay was comfortable and memorable. Thank you for recognizing the unique charm of our property. We look forward to welcoming you back for another exceptional stay in the future!
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room cleanliness. We appreciate your comments and will share these with our team so that we can continue to improve. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, IHG Social Listening Team
We checked in and found our bedsheets as well as pillowcase had someone's fake eyelashes. We called the front desk and ask them to change it, but instead they sent us the mechanic and asked us to change the sheets ourselves as the staff member is already off work. We further requested that someone assist in changing the bedsheet. A staff member came in with their outside clothes and changed the bed sheet for us.
The cleanliness of the room is super poor and the front desk doesn't seems to know how to problem solve in this case. This is the last time I would like to stay in this hotel and it wasn't a great experience at all.
Thank you for choosing our hotel and for sharing this valuable feedback. We sincerely apologize that your stay did not meet your expectations in terms of cleanliness and service. Moving forward, we will strengthen our daily cleaning and inspection procedures for rooms and bedding. Additionally, we will enhance staff training and management. We hope you will give us the opportunity to make it up to you. We look forward to welcoming you back again.
First time in this iC property. The hotel lobby does not surprise you when you arrive by its grandness. It looks a bit ' messy ' at first glance..... But once you talk to iC staff, and get to your room, you get back what you are expecting from a iC property. As iHG Member and Amabassador I was upgarded to Club Floor. Nice large rooms, modern, really nice bathroom. One little minus point to the window in my room : i felft it was not blocking all the sound and noise from nearby road. But that was very mild. The club Lounge was simply great, with great foods , snacks....and lovely staff serving you. As a french I can only say ' Bravo' to the Chef for the quality of the Baguette bread. Simply amazing ! Even some french bakery won't be able to have such great crispy and tasty baguette. Concierge downstairs is very helpfull and genuinely helping. So, really a 5 out of 5 for this property ! Strongly recommend it if you are attending a show next door.
Dear THIERRY KL, Thank you for taking time to convey your thoughts on your recent stay. We're very glad to hear of your recognition of the hotel. Your valuable comments and recommendation will assist us to continue to meet and exceed our guest expectations. We look forward to welcoming you again! Best Regards, Hotel Management
I stayed in this hotel about 10 days. I really appreciate the great service of the hotel staff. Excellent breakfast. Great location for me to travel. I will come back next year.
Thank you for your generous support and thoughtful feedback about our hotel. We're truly honored that our service, breakfast offerings, and location met with your approval.
At our hotel, we're committed to creating delightful stays for every guest. Should you need anything during your visit, our staff will always be delighted to assist you with warm hospitality.
Each morning, we prepare a bountiful breakfast buffet featuring both Eastern and Western cuisine selections. Enjoy our handcrafted pastries, freshly brewed coffee, and nutritionally balanced dishes - all designed to energize your day ahead.
During your stay with us, please feel free to call the front desk or consult with our staff regarding any matters. We are fully committed to serving your needs.
We sincerely look forward to welcoming you back for another wonderful stay.
Nice location and Fantastic facilities like spring children play room, our children can stay all day in hotel. The restaurant is great with Taiwan features food and all style food. Very kindly with IHG member
Greeting from voco Chiayi, the very first voco address in Taiwan! Thank you so much for sharing your amazing experience with us. We appreciate your kind feedback,and it means a lot to be part of your family's loving memory in Chiayi.
We are grateful to your positive feedback regarding our food & beverage service and children amenity. As one of the premium brands within IHG hotels groups, we strive to offer the service that is reliably different to guests from all walks of life.
We look forward to welcoming your children and you back to voco Chiayi soon.
I stayed at Lijiang Intercontinental for 5 days. I am not used to writing hotel reviews. But Lijiang Intercontinental has to praise. Kind and warm staff. Tina at the front desk who introduced me to tourist attractions in Lijiang through WeChat and took care of me every day for any inconvenience. Thank you so much. Army Yang of the club lounge. Cassi.he. of the breakfast restaurant. Bugi car staff who ran to me anytime. The staff at the back gate who told me not to worry because they were late. Lijiang was warmer and more enjoyable because of you. I miss Lijiang's night streets already. Thank you so much!!
Thank you for choosing InterContinental Lijiang Ancient Town Resort and for taking the time to share your heartwarming review! We are absolutely delighted to hear that your 5-day stay with us was so memorable and enjoyable.
It brings us immense joy to know that our team—especially Tina at the Front Desk, Amy Yang in the Club Lounge, Cassie from the Breakfast Restaurant, the Buggy Car staff, and our Back Gate team—made your experience so special. Your kind words about their warmth, attentiveness, and personalized care truly embody the "True Hospitality" we strive to deliver every day.
We are thrilled that their efforts, from tourist recommendations to ensuring your comfort, contributed to making your time in Lijiang warmer and more enjoyable. The city’s enchanting night streets are indeed magical, and we’re so glad you cherished those moments.
Your gratitude means the world to us, and we’ve already shared your praise with the entire team—especially the colleagues you mentioned. They’ll be overjoyed to know they made such a positive impact on your trip!
We’d be honored to welcome you back for another unforgettable stay. Until then, safe travels, and may the memories of Lijiang’s charm stay with you!
310동에 머물렀는데 객실동으로 기는 길에 공조 시스템 소리가 너무 크다고 생각했습니다. 호텔 정원에 멋진 음악도 함께 틀어주시면 더 좋은 스테이가 될것 같아요. Wechat 으로 직원과 실시간으로 요청사항을 전달할 수 있는 점은 아주 좋았습니다. 직원 bella도 친절했고 제 요구에 부응하기 위해 노력해주셨습니다. 음악을 좋아하는 한 사람으로서, 로비 bar 에 그랜드 피아노가 있던데 전시만 하지 말고 연주도 했으면 좋겠습니다.
Thank you for choosing InterContinental Lijiang Ancient Town Resort and for sharing your thoughtful feedback. We truly appreciate your insights, as they help us enhance our guests' experiences.
We sincerely apologize for the noise from the air conditioning system on your way to Room. Your comfort is our priority, and we will promptly inspect and address this issue to ensure a more peaceful environment for future stays.
Your suggestion about adding pleasant background music in the garden is wonderful! We're always looking for ways to elevate our ambiance, and we'll certainly explore this idea with our team. Additionally, the piano in our lobby bar awaits music lovers and talented artists like yourself—if you'd ever like to play during your stay, we'd be delighted to hear your melodies!
As a fellow music enthusiast, we truly value your creative input. It would be our pleasure to welcome you back for an even more harmonious stay. Until then, may your travels be filled with inspiration and beautiful music!