Excellent experience with the service from Bingbing
来自JasonL815
I had a truly wonderful experience thanks to the exceptional service provided by Bingbing (Lucy) at InterContinental. From the moment I arrived, she was attentive, professional, and always went above and beyond to ensure my stay was comfortable and personalized. Whether it was helping with last-minute reservations, preparing my room exactly the way I liked it, or offering thoughtful touches throughout the stay, their dedication and warm hospitality made a lasting impression. Truly a five-star service — thank you for making my stay unforgettable Bingbing!
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
I checked in actually for 4 nights. But I have opted to checked out earlier. I was so disappointed to broken air con for A WHOLE BULDING. AS 5 STAR HOTEL CAN YOU IMAGINED. Iwas in 76tg floor which means near to the sun. 30C in the room felling like sauna. When I complaint, there's no staff can solve the problem. I woke up 5 times due to sweating. Even I have been offer to upgraded, there were no guarantee ac would working. I don't recommend this hotel if I have to go back to Nanjing again. .
We are extremely sorry for the highly disappointing experience you had during your stay with us. The malfunction of the air - conditioning system across the entire building is completely unacceptable, especially for a 5 - star hotel like ours, and we deeply apologize for the discomfort it caused you, especially on the 76th floor where the heat was more intense. Currently, we have immediately launched a comprehensive investigation and rectification regarding this incident. There are fresh air vents beside the panoramic windows of each guest room, allowing you to freely breathe in the fresh air from Xuanwu Lake and the foot of Zijin Mountain, which can, to a certain extent, alleviate the stuffiness indoors. At the same time, we are actively arranging to add more equipment to ensure that we can better cope with the changing weather in the future and meet the various needs of our guests.On the other hand, we will improve the information communication mechanism. In case of any abnormal facilities or limited services, we will clearly inform guests before they check in. Thank you again for your feedback. We look forward to providing you with a perfect stay experience when you visit us next time!
Stayed at the hotel for two nights and unfortunately the entire hotel Aircon was down so there's no Aircon in the room. Called front desk asking for a fan but was told no more fan available period. Front desk did not try to offer anything to mitigate the heat problem. 2nd night the Aircon still down and nothing was offered even though I tried to ask for a fan in the first night. Very disappointed on how hotel staff passively handle this issue and no compensation or service recovery was offered despite my poor sleep.
Dear Guest, We are truly sorry for the extremely uncomfortable stay you had due to the air - conditioning issue. The failure of the air - conditioning system across the hotel and the inability of our staff to handle your situation better is completely unacceptable. We understand your frustration regarding the lack of available fans and the lack of any meaningful attempts to mitigate the heat problem. It was a huge oversight on our part not to offer any form of compensation or service recovery after you endured such a poor sleep. We have launched an immediate investigation into this matter. We will review our emergency response procedures and staff training to ensure that in similar situations in the future, we can provide better solutions to our guests. We will also ensure that our inventory of items like fans is better managed. We hope that you will give us another chance to prove that we can provide the high - quality service that you deserve. Once again, we apologize profusely for the inconvenience and disappointment caused.
Thank you for sharing your feedback with us. We truly appreciate your loyalty as a Platinum Elite member of IHG One Rewards.
We’re sorry to hear that your experience didn’t meet your expectations. While we did recognize your elite status during your stay, we regret that we could not upgrade your room due to high occupancy at the time. Regarding lounge access, we understand how important these benefits are, and per IHG One Rewards policy, lounge access is available through room package bookings or rewards redemptions rather than automatically granted with elite tier.
We sincerely value your continued support and hope to welcome you back for a smoother and more enjoyable experience.
The hotel is just at the Mrt line pink. If there's a rain you'll not get wet cause the walking way to hotel is inside the covered area surrounding by the restaurants and a supermarket named Hippo where you can find fresh seafood (alive).However the correct exit of the metro isn't #2 but it is #3, please do correct it on your website. I WOULD REALLY RECOMMEND IT.
Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We're glad to hear that you enjoyed your stay and found the hotel convenient. The hotel is located in a prime location, connected to the entrance of Qilian Mountain South Road Station on Metro Line 13, and can be reached within 1 minute walk. Hemei Square, which is connected to the hotel, is equipped with supermarkets, entertainment facilities and a variety of restaurants, making your journey more convenient. We apologise for any confusion regarding the subway exit information, we will make sure to update this information on our website. We are delighted that you would recommend our hotel to others. Your satisfaction is important to us and we strive to provide a pleasant experience for all our guests. Welcome back,Sincerely, IHG Social Listening Team
This stay is so amazing that I have already make another stay with IC Zhuhai next week.
The staff and food is so amazing.
The view of the HZMB is so stunning and relaxing.
I am so looking forward my stay next week and the reopening of the swimming pool in May.
Just a few points to note is the power outlet inside the room only provide USB type A port while USB Type C is the trend.
The power adapter need to use the three pin instead of two pin as it cannot fit and sit properly with two pins. I found the only one two pin adapter is working at the mini bar
Dear valued guest, We sincerely appreciate you taking the time to share your feedback with us. Your kind words about our staff, food, and the stunning view have made our day. We're thrilled to hear that your stay was amazing and that you're looking forward to your next visit. Thank you for bringing up the point about the USB ports. We truly value your input and will seriously consider adopting your suggestion. Regarding the power outlets, we would like to inform you that there are both three - pin and two - pin sockets available on the bedside tables in the rooms. Additionally, our hotel provides power adapters. Please don't hesitate to let our hotel staff know if you need one during your stay. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. Once again, thank you for your valuable suggestions. We're eagerly looking forward to welcoming you back soon for another wonderful stay. Hotel General Manager Jimmy Wang
Great location, easily reach by metro. Lots of good food around. Staff were helpful. One of the staff from the place where breakfast was served called Mr. Lee Ting wing was very nice and friendly. I would highly recommend this hotel.
Dear guest,Thank you so much for taking the time to share your wonderful experience and for leaving us such a glowing review. We are absolutely thrilled to hear that you had a great stay with us. We are delighted that you found our hotel's location to be excellent and that it was easily accessible by metro. It's also wonderful to know that you enjoyed the variety of good food options available in the surrounding area. Our team members are dedicated to providing exceptional service, and we are especially pleased to hear that Mr. Lee Ting wing from the breakfast area stood out with his helpfulness, competence, and friendly attitude. Your kind words about him have been shared with the entire team, and they have been a great source of motivation and inspiration.We truly appreciate your high recommendation of our hotel. It means a great deal to us, and we are honored that you would choose to recommend us to others.We look forward to welcoming you back to our hotel in the future. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Sincerely, Lucy Yan General Manager
Thank you for choosing our hotel while in Changsha and taking the time to write your review.
I am thrilled that our Colleagues were able to deliver a warm and genuine service with passion and dedication, anticipating your needs and fulfilling your expectations.
I am happy you enjoyed our clean environment and our breakfast. I will ensure to speak with the Culinary and F&B team to let them know about your comments.
Looking forward to welcoming you back when your travel takes you to Changsha.
The hotel offers decent value for money, but its shortcomings are glaring. The facilities are outdated, and there's a persistent musty smell in the corridors. The service was bad. I arrived at the executive lounge at 7 p.m., the food was mostly empty. The lounge was severely understaffed, with only one attendant who was clearly overwhelmed. During breakfast, although a members-only area was designated, the staff neither proactively seated guests nor informed us about membership benefits. When I inquired, the manager Ms Peng outright lied about these privileges and had a very hostile attitude. Overall, it was a very poor experience.
Dear guest, thank you for taking the time to share your stay in Crowne Plaza Foshan with us. We are sorry to hear that your experience during your stay did not meet your expectations, please allow our guest service team to sincerely apologize. We will further enhance the training of our staff's service skills and strengthen their service awareness. If you need any help or advice, please feel free to contact us. We will be happy to serve you and look forward to bringing you a pleasant stay again. General Manager David Feng