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- First review commentFebruary 14, 2017
- Last review commentApril 1, 2025
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Florida City Hotel Near the Keys and Miami Gearing up for a business trip to the Miami area? Planning for a Florida Keys vacation? Choose the accommodations that put you within moments of all that southern Florida has to offer: the Holiday Inn Express® Hotel & Suites Florida City - Gateway to the Keys. Situated off Route 1 and 9 miles from the Homestead General Aviation Airport, corporate travelers in Florida City appreciate this hotel's proximity to prominent local businesses, including the Turkey Point Nuclear Generating Station. Perks like free wifi throughout the facility ensure productivity during extended business trips, and an on-site boardroom suitable for up to 20 is ideal for meetings with clients and colleagues. Patrons can take a break from the grind, with a round of golf at Keys Gate Golf & Country Club. While staying in Florida City, hotel guests can spend the day following the nearby Historic Redland Tropical Trail. Stops along the trail include the Everglades Alligator Farm, which offers a thrilling, up-close encounter with Florida wildlife. For fantastic shopping take a day trip to Miami, and for a tropical escape, venture to Key Largo for fun in the sun. This hotel provides a comfortable, 100% smoke-free environment and all of the amenities you expect, including a sparkling, outdoor pool, a Fitness Center and a complimentary, hot breakfast each day. Our hospitable, attentive staff awaits your arrival. Book a room today!
Overall
3 out of 5
Descent hotel but appears to be a criminal hotbed!
By bshemeley
from New York, NY
Our trucks were broken into and items stolen. Hotel has no security and no working cameras of the outside parking lot. We reported the break in to management and asked to see security footage of the parking lot. They told us the cameras haven't worked for years! They told us this type of stuff does not 'usually' happen, however we talked to another guest and they said their trucks were broken into the night before and another guests trucks were broken into a few days earlier!! This hotel parking lot seems to be a hotbed of criminal activity with nothing being done about it by hotel management. Are they in on it? We went to get new locks from a local Walmart during the day and a quarter of the parking lot was cautioned taped with a tarp over a car with a murder scene and the body still in the car! The hotel stay was fine per IHG standards, but man you better take everything you own up to your room or it may be stolen. My employee lost a $5,000 camera. Stay AWAY!
Posted byCorporate
onMarch 28, 2025
Hello bshemeley,
Thank you for staying at our Holiday Inn Express & Suites Florida City-Gateway To Keys. We appreciate your loyalty as an IHG® One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Thank you for staying at our Holiday Inn Express & Suites Florida City-Gateway To Keys. We appreciate your loyalty as an IHG® One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Treat yourself to a worry-free stay at one of the best hotels in Beaumont, TX- Holiday Inn® Beaumont Plaza (I-10 and Walden Road), located just minutes from the heart of Beaumont, Texas. Take the stress away from travel as you relax in the sky atrium with a cascading waterfall in the comfort of our lobby.
Located near Port Arthur & minutes from Louisiana, this amazing hotel in Beaumont, TX keeps you in the heart of Southeast Texas' excitement. We're just a few miles from numerous attractions and restaurants, including the multi-purpose entertainment and sports complex at Ford Park, the Imagination Station at Central Park and many popular local restaurants within less than a mile, like Pappadeaux's Seafood Kitchen; a short walk across the street.
If you are looking for a lavish ballroom, meeting or event spaces in Beaumont, TX, Holiday Inn Beaumont Plaza is the best choice. There is no better place to have a birthday party in Beaumont, TX other than celebrating it at the best hotel in Beaumont TX - Holiday Inn Beaumont Plaza. We are your go-to party venue in Beaumont, TX to host any Quinceaneras, Bar Mitzvah or any celebration.
If you need to host a meeting, reception or a catered event then consider the 22,000 sq. ft. of flexible event space. We also have a 24-hour business center. Beaumont, TX businesses like the Exxon Mobil Refinery, Lamar University, the Dupont and Goodyear plants are located minutes from the hotel.
Overall3 out of 5
Staffing could use some work
By jch2025
We were here for a dance convention/competition and while the hotel was nice, I don't think they were fully prepared. The hotel knew that this event was happening (hotel was completely booked) and yet still only had minimum workers, in my opinion. The bar only had 1 person working the entire weekend. The front desk lady on Sunday morning was extremely rude. Our room keys also stopped working twice so had to go and get new ones. Pernella was our breakfast waitress one morning and she was the best, nicest person there!!!
Posted byCorporate
onMarch 28, 2025
Hello jch2025,
Thank you for staying at our Holiday Inn & Suites Beaumont-Plaza (Interstate 10 & Walden). We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Thank you for staying at our Holiday Inn & Suites Beaumont-Plaza (Interstate 10 & Walden). We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Candlewoods Suites an IHG Hotel. We are the newest hotel in Brighton MI centrally located between Detroit, Ann Arbor, Flint and Lansing just off of Interstate 96. Candlewood Suites Brighton is your Home away from home during your extended stay or short visits with us. Our warm and modern décor, friendly staff and spacious rooms will surely be pleasing to you and your family.
Our location offers a great experience of abundant shopping at Brighton Mall Shopping Center and Town Square, Enjoy a movie at MJR digital cinema 20 then be delighted by the variety of dining in the area. Explore Brighton’s recreation by taking a short 5-10 minute drive to Mount Brighton Ski area and Kensington Metropolitan Park.
Corporate travelers in Brighton, MI appreciate the hotel's proximity to companies, including Eberspacher, McDonalds Corporation, Delphi, Metrics USA, Carl Zeiss and U-M Hospital of Brighton.
Our hotel offers studio 1 or 2 bedroom suites with full kitchens. Free amenities make staying with us comfortable and stress-free. Enjoy our free laundry service, 24- hour Gym, a snack or beverage from the Candlewood Cupboard Mart, and grab a household item for your crockpot chili from the Lending Locker. Everything you need is right here. Come experience all we have to offer.
Overall3 out of 5
Little to no sleep, but we dealt with it
By Winters
from Brighton, Michigan
My husband and I were in town for the weekend. The room was clean which was great. Getting sleep however, was awful. Who ever was above us was banging around and zipping across the floor in what sounded like the office chair. The water in the shower was cold and after being kept up all night this was not pleasant.
The staff at the check in were pleasant and helpful. Having a kitchen was nice to keep left overs in or warm them up.
Though I don’t know if we will ever stay here again and risk spending a lot of money to not sleep, it is an ok hotel. I would ask for the highest floor though.
Posted byCorporate
onMarch 28, 2025
Hi Winters,
Thank you for staying at our Candlewood Suites Brighton. A pleasure having you as one of our IHG One Rewards members since 2017.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Situated on the corner of the famous Canal Street and Bourbon Street, Crowne Plaza® New Orleans French Quarter – Astor blends comfort and sophistication. With 20 meeting rooms, our upscale hotel caters to corporate conferences and social events. Relish the historic charm and vibrant ambiance of the French Quarter, strolling along cobblestone streets, tasting hot beignets at Café du Monde, exploring the National WWII Museum, or antique shopping in the Garden District or Royal Street. Cheer for your team at Caesars Superdome and savor Cajun cuisine while soulful jazz serenades your senses. After a day of adventure, retreat to our elegant guest rooms with premium amenities, free Wi-Fi, and plush bedding. Stay with us and embrace the spirit of New Orleans.
Overall3 out of 5
2 versus M2
By Tommyg
from Ocala, Fl
Where to start? We have stayed at Crown Plaza many times and for the most part have been satisfied with our stay. However, on this occasion, (we checked in on 3/09/25 for a 6 day stay), it started at the time we checked in. We were assigned the room 224. We have always wondered what the deal was for the floors 1, M1, 2 and M2. Well we found out when we looked for room 224 on floor 2. We walked around the entire floor, which covers most of a city block I think, only to determine that it was nothing but ball and conference rooms. Now let me stop here and point out that we are both almost 80 years old and I walk with a cane. So we made our way back down to the desk clerk to have him point out that the floor was M2 not 2. I think my comment at the time was, "how were we supposed to know that". Now I can understand training a new desk clerk but it looks like one of the first things that you would point out would be the difference between 1 and M1 and 2 and M2. Well he got to practice on two 78 and 79 year old people. Did I point out that I walk with a cane? In any event the bell service staff had given up on us and was heading back to the elevator with our luggage when we finally arrived on M2. Only one other thing about where our room was. With the exception of one other room we were as far away from the elevator as you can get. So each time we left the hotel we walked literally a city block just to get to the elevator.
Ok now for the room. In our previous stays at Crown Plaza our rooms have been adequate. However, this room suffered several problems. One, the commode seat was so loose it was ready to fall off. Assuming it gets cleaned, the maid service should have easily noticed it. I checked, the nut was there and just needed to be tightened. In addition, 2 of the 4 fluorescent bulbs in the bathroom were out. Again, easily noticeable by the maid service. I have glaucoma and my wife needs cataract surgery so it was almost impossible for me to shave and her to put on makeup.
In summary, we would stay at this hotel again, just for the convenience if nothing else. However, this stay was sub-par to our previous stays. I hope this is not a trend for this hotel.
PS: Our room was extremely noisy at night but I fault us for that. We should have requested the tower which would have been a lot less noisy. Thank you
Posted byCorporate
onMarch 28, 2025
Hi Tommyg,
Thank you for staying at Crowne Plaza New Orleans French Quarter—Astor. It has been a pleasure having you as one of our IHG One Rewards Silver Elite members since 2020.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Comfort meets convenience at Holiday Inn Express Romulus/Detroit Airport with a free 24-hour shuttle service. One mile from Detroit Metropolitan Airport and a short 20-minute drive from downtown Detroit, our hotel is the ideal choice for a quick stopover or a family getaway. Make travel easy by taking advantage of our 8-and 16-day Park Stay Go Packages. Dive into the city's vibrant food truck scene, visit the Henry Ford Museum, explore Lower Huron Metropark, or catch a game at Ford Field. Start your day with our free Express Start™ Breakfast, stay active in our Fitness Center, and enjoy free Wi-Fi. At the end of the day, unwind in comfortable rooms with plush bedding and soothing Dove products. We’ll make your Detroit stay unforgettable!
Overall3 out of 5
Most things were fine
By Kath
from E. Lansing
Most things were fine. But I am furious that a person from housekeeping knocked on our door and then opened the door to see if the room was still occupied! I was in the hall walking toward my room, but could have been sleeping or in the shower! I expect privacy in my room and not to have a housekeeper peeking into my room to see if we left yet.
Posted byCorporate
onMarch 28, 2025
Hi Kath,
Thank you for staying at our Holiday Inn Express Romulus / Detroit Airport. A pleasure having you as one of our IHG One Rewards Silver Elite members since 2004.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
The Charlotte University Hotel The Holiday Inn Charlotte University is north of Center City and right on I-85, making it convenient to the multitude of businesses and exciting attractions. Charlotte University City is a prominent financial center, and houses such businesses as Electrolux, AT&T, TIAA, Equitable, Norfolk Southern Wells Fargo, Walmart, Carrier. Atrium Health University City and UNCC are within walking distance. Finish the night with free Wi-Fi, and a movie on our 37-inch flat-screen. If you're here to get away from work for a change, we are just minutes from some spectacular hot spots as well! See a race at the Charlotte Motor Speedway or visit the NASCAR Hall of Fame. Sit under the stars at PNC Music Pavilion and hear your favorite bands or just go shopping at IKEA furniture and the Concord Mills Outlet Mall. Our Red Sky Lounge and Grille will provide a fun atmosphere for reliving the day and slowing down to a nice cool drink. Take an even longer break at the pool and catch up on your magazines as it's open all summer. Sleep in knowing that breakfast is always served hot and fresh and smiles are always genuine no matter the time! Book today and experience what you have always deserved at your Holiday Inn!
Overall3 out of 5
Holiday Inn Charlotte campus area
By UNCC Dad
from North Carolina
Hotel smelt like Cannabis, could not get away from it, even our room smelt bad due to people smoking cannabis everywhere! Not a good stay. Breakfast was horrible, pancakes hard and sausage no taste. Will not stay here again!
Posted byCorporate
onMarch 28, 2025
Hi UNCC Dad,
Thank you for staying at our Holiday Inn Charlotte University for your leisure travel. We appreciate you for being an IHG® One Rewards Platinum Elite member.
Holiday Inn is known for its global reputation for service, comfort, and value. I understand your expectations and am sorry to learn about what happened during your visit. I shared your comments with our local managers to monitor and improve the quality of our service.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express Visalia!
Visalia’s most modern Holiday Inn Express nestled within the foothills below the majestic Sierra Nevada. You can explore the Sequoia National Park, the San Joaquin Valley, King’s Canyon National Park, Rawhide Ballpark, Fox Theatre, ImagineU Interactive Children’s Museum, McDermott Field House, Crystal Cave and Lake Kaweah. The hotel is located just minutes away from HWY 198 and Route 99.
Business travelers will benefit from the proximity of our Holiday Inn Express Visalia to many nearby companies including Visalia Industrial Park, IBM, Alcoa, AT&T, Cigna, Leprino Foods, Kaweah Delta Health Care District, Travalco, and Visalia Convention Center.
Our Holiday Inn Express hotel offers easy access to attractions including the Rawhide Ballpark, Fox Theatre, Adventure Park, ImagineU Interactive Children’s Museum, and the McDermott Field House and Sports Center.
This state of the art hotel features special in room amenities such as free high-speed internet access, microwave and refrigerator, "Keurig coffee maker", and free local calls. Take time to relax and enjoy our outdoor swimming pool, business center, free high-speed wireless internet, and fitness center.
Whether you visit Visalia for business or vacation travel, stay comfortably at our Holiday Inn Express hotel.
Overall3 out of 5
Acceptable, but has way more potential
By Nick
from Wisconsin
We stayed here due to the young age of the hotel and the hope of using the hot tub at night after being sore from hiking Sequoia National Park. When we arrived, we went outside the view the pool and hot tub area. However, the hot tub has been filled in with concrete and no longer exists. We mentioned to the front desk our disappointment with this as this hotel advertises themselves as a “Sequoia Gateway” hotel and therefore expects lots of guests who have spent their days outdoors hiking. The worker said the chemicals were too expensive to maintain the hot tub so it has been removed. There is now only a pool which was very cold in March even though it is heated.
The breakfast food was fine, but the worker was slow to restock items that had ran out.
The room was clean but the mattress dipped in toward the middle which was uncomfortable.
This property allows you to sleep at night and have something to eat in the morning, but the little things that could elevate them above the rest in terms of customer experience just seem to be missing.
Posted byCorporate
onMarch 28, 2025
Hello Nick,
We appreciate your loyalty to IHG® One Rewards and for staying at Holiday Inn Express Visalia Sequoia Gateway Area.
Our goal is to provide a refreshing stay for our guests. I’m sorry we missed the mark this time. We truly value your feedback and appreciate you taking the time to share it with us. I have passed your comments along to our hotel management team to help prevent similar issues in the future.
Looking forward to your next visit with us.
Warm regards,
Aly M.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Candlewood in Jacksonville, NC!
Conveniently located few minutes away from Camp Lejeune’s main gate, we are also a short distance to the Albert J. Ellis Airport, Onslow Memorial Hospital, and Marine Corps Air Station New River.
Here at the Candlewood Suites, the name of our game is extended stay. Our suites are some of the largest in town, and are more affordable and comfortable than corporate apartments, which makes us the top choice for those who are relocating, travelling, or long term visits. We also offer more and better amenities for all of our rooms, including our Candlewood Cupboard, Lending Locker, fully equipped kitchens, weekly housekeeping and an outdoor gazebo grill. Unlike other properties, we’re also pet friendly and offer military and corporate discounts (if applicable).
Also close by is a multitude of shopping, dining, and entertainment options, including Onslow Beach, Walton’s Distillery, and the Lejeune Memorial Gardens. We’re also centrally located to Wilmington, New Bern, and the Crystal Coast. Make your reservation today!
Overall3 out of 5
No swimming pool
By Shay
from Jacksonville North Carolina
I was disappointed about the smell that came when I turned the air conditioner on. No working pool and only 1 dryer available for all the customers.
Posted byCorporate
onMarch 28, 2025
Hi Shay,
We appreciate you for choosing to stay at the Candlewood Suites Jacksonville and thank you for being a valued IHG One Rewards member since 2019.
We strive to make your stay convenient, relaxing, and comfortable. I'm sorry about what happened. I will share your feedback with the hotel's management, and I am positive that they will look into this matter for necessary improvements.
We look forward to sharing a more positive experience on your next visit.
Best regards,
Lovely D.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Nestled in San Joaquin Valley, off Highway 99, Holiday Inn & Suites Bakersfield offers easy access to businesses and attractions. Enjoy live concerts at Buck Owens Crystal Palace, one mile from our hotel, or attend sporting events, concerts, and trade shows at Mechanics Bank Arena, Theatre & Convention Center within five miles. Hike on nearby trails or get your heart pumping at Hart Memorial Park. Explore Bakersfield, home to eclectic shopping, and then unwind with a dip in our heated indoor pool. Connect and celebrate in our event venues and savor American cuisine at Joe’s Restaurant and Lounge. With top-notch amenities, free Wi-Fi, spacious rooms, and a fitness center, our full-service hotel ensures your stay is comfortable and enjoyable.
Overall3 out of 5
Rude staff
By DB1113
from Modesto, Ca
The person checking us didn’t even speak to me, even when I asked a question he acted as if he was put out by having to answer for me. He also didn’t seem very knowledgeable of what was being asked. The following morning the staff didn’t have anything to say or offer when I asked for a glass of water.
Posted byCorporate
onMarch 28, 2025
Hi DB1113,
Thank you for staying at Holiday Inn & Suites Bakersfield and sharing your experience. We appreciate you as a valued IHG One Rewards member.
We always strive to provide the best possible service to our guests, and I am sorry to hear about your recent experience. I have shared your feedback with our hotel management team, and I am confident that it will be used to enhance the experience for future guests.
We look forward to welcoming you back for your accommodation needs in the future.
Stay safe,
Jessica R.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Nestled in the heart of the coastal village of Sorrento, on the Mornington Peninsula, you’ll find InterContinental Sorrento Mornington Peninsula. A tranquil retreat with sweeping coastline views, our hotel blends old world charm and modern sophistication. Indulge in soothing spa treatments, enjoy flavourful dishes at our five restaurants, or unwind in our heated pool. Step outside and meander through the Sorrento streets as you browse boutiques, sip regional wines, and feast on local flavours.
Overall3 out of 5
Left slightly dissapointed
By Phill
from Melbourne
On the surface it’s an absolutely beautiful building, the atrium the restaurants and bars, are all stunning, but unfortunately there were a lot of little things that made up for a slightly disappointing experience.
The place is a maze, I know it’s a hard one to fix, but every person we ran into was lost. The pool, the bars the restaurants and the rooms didn’t seem to connect well, which for a resort style place is really difficult. After 3 days we never really got the hang of it, and I don’t think we were alone.
The pool area, although looks glamorous in photos needed tlc and lacked life. The app didn’t really work, and you couldn’t order drinks through it, payment system failed. The muisc was a very weird mix, some dance, old school, pop, classical, it was very confused. The atmosphere wasn’t really pleasant, not fun nor relaxing it was just confused.
The breakfast service was odd as well. One day the breakfast food came out within 15 minutes the next day seamed like 45 mins - same time same amount of business. The same with coffee. One day great the next day very milky and off. More training needed. You got a sense that the staff really didn’t enjoy working there. The rooms were nice, comfy bed, but hard pillows.
The noise was pretty bad, you heard every person coming and going through the halls, even though the door looked extra thick. You would get the 6am people leaving, and the 2 am people coming from the bar.
It’s not cheap the intercon, and I would be more likely to stay at Jacklope or the RACV in cape shank next time.
Audrey’s is ok as a restaurant but once again probably better ones in the area for the same price.
The spa again ok, but there is also better in the area. Lots of competition needs to improve at that provide point.
Posted byCorporate
onMarch 28, 2025
Hi Phill,
Thank you for staying at our InterContinental Hotels & Resorts Sorrento Mornington Peninsula and celebrating such a memorable event. We value your unwavering support as a Platinum Elite member of IHG® One Rewards.
We strive to build a unique connection with you through the best service. I am sorry to learn about your experience. I have shared your feedback with our hotel management, and I am highly confident that the actions to be taken will make your next stay as impeccable as possible it can be.
On a positive note, I am glad you appreciate our hotel’s cleanliness and unique structure.
We appreciate you keeping the IHG Hotels & Resorts properties as your preferred choice for your travel needs.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
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