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    2017年2月14日
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    2025年5月8日
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At the Holiday Inn Express® Aberdeen - Chesapeake House hotel, we go beyond other Aberdeen hotels to offer the best in both business and leisure amenities. Our location off I-95 and Hwy 22 places guests close to the major businesses and attractions of Aberdeen, MD. For business travelers, our Aberdeen hotel's facilities include three meeting rooms and a 24-hour Business Center with computer access, as well as fax and copy services. Nearby businesses include the Aberdeen Proving Ground and the Heat Center. We offer government-friendly accommodations, and our hotel features free wireless high-speed Internet access, and some hard-wired rooms for increased security while you surf the web from your room. We would like to welcome all the Brac families to Aberdeen. We are just 30 miles from the Baltimore Inner Harbor, the National Aquarium and the M&T Bank Stadium. We are minutes away Bulle Rock Golf Center site of the McDonald's LPGA Tournament and Cal Ripken Stadium-home of the Aberdeen Ironbirds. Our Aberdeen hotel's amenities include the complimentary, hot breakfast buffet each morning. Take a dip in the indoor, heated pool or work out in the Fitness Center. We look forward to your visit at our Chesapeake hotel.
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Nice and clean hotel but there were problems
来自 Eliezrah NJ
The hotel was fine, but there was a baseball tournament with a lot of unsupervised young children running around. They were having races and shouting matches in the hallway and slamming doors until well past 11 pm. I had to call the front desk multiple times my 2nd (of 3) nights and was told ther were no other rooms to move me to and security would handle it. Yet it didn't stop. The next morning my room was moved when I went down to the front desk, and it surprised me that at 11 pm there was no other room but at 8 am there was. That night, in my new room, the kids were pounding on my door so hard I thought there was an emergency, then they ran off laughing and were gone by the time I opened my door. Again, I was told security would handle it. I had the worst 2 nights of sleep I ever had in a hotel that I paid a lot of money for. I had to go to my event exhausted and then drive home after the last night with very little sleep. If you're that close to a field that hosts youth tournaments maybe hiring more security for those weekends would be a good idea. 9 & 10 year old kids (and some younger siblings) should not be allowed to just run around a hotel bothering those of us who are paying for a good night sleep.
客户化身
已发布 2025年5月7日
Hi Eliezrah,
Thank you for being one of our IHG One Rewards members. We're truly happy about your stay at the Holiday Inn Express Aberdeen-Chesapeake House.
While we are dedicated to providing our guests a great place to rest and recharge, I am sorry to learn that some aspects of your visit turned out otherwise. I have shared the feedback with our hotel team as we’re committed to learning from this and ensuring our guests' experience is much more enjoyable.
We are looking forward to your next visit.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
The Candlewood Suites Huntersville Lake Norman features home-like guest rooms, stylish public areas and an updated exterior. With full kitchens in every room. If you're looking for a comfortable stay while traveling, this is your spot! The Candlewood's prominent location works well for both business and leisure guests. Located at Exit 25, off Interstate 77 and Hwy 73, you'll have quick access to the Huntersville Business District, as well as major companies like Duke Energy, Ingersoll Rand, Lowe's, Newell Rubbermaid, Nabisco, GE Polymerland, and Davidson College. Guests looking for a relaxing day can shop at the Northlake Mall, Birkdale Village, or the Concord Mills Outlet Mall. For those seeking adventure, we recommend you visit the US National Whitewater Center or the Charlotte Motor Speedway. Nearby Charlotte is home to the NASCAR Hall of Fame, Discovery Place Kids, and the Bank of America Stadium. Whether you're staying for one night or much longer, the Candlewood Suites feels like a home away from home. Every room comes with a fully equipped kitchen, which includes a fridge, stove-top, microwave, dishwasher, sink, coffeepot, cookware, and dinnerware. Free guest laundry, a fitness center, and an outdoor barbeque grilling area make it even better! Long-term rates are available. We look forward to seeing you!
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Needs a bathroom renovation. Bed was comfortable.
来自 Finnline Florida
A bit disappointed by the quality of the room as a platinum prestige member. If this was one of the nicer rooms, I cannot imagine what the other rooms were like. Not coming back.
客户化身
已发布 2025年5月7日
Hi Finnline,
Thank you for staying at our Candlewood Suites Huntersville-Lake Norman Area and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards Platinum Elite members. I trust that all is well.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
欢迎来到斯特拉斯堡快捷假日酒店! 我们酒店地理位置优越,位于斯特拉斯堡 Strasbourg 最美丽的景点的郊区,因此您可以在这里享受美好的住宿体验。 无论您是和家人、朋友一起或商务旅行、我们的 148 间现代实用客房都将欢迎您的光临、客房配备空调、免费 Wi-Fi 、迎宾礼盘。您可以在一天的工作或观光后放松身心。 我们的酒吧每天开放、提供多种饮料供您选择。 斯特拉斯堡是一座绝对转向生态的城市! 请将您的车辆停放在我们的安全停车场内(需提前预订)、并步行、骑自行车或乘坐公共交通工具。 我们的大教堂 La Petite France 步行区距酒店仅 15 分钟步程。 RIVETOILE 购物中心设有 80 家商店和一家超市、 10 分钟内即可找到。 乘坐电车 20 分钟可到达国会中心和欧洲议会。 最后,别忘了将您在斯特拉斯堡的住宿与在世界上最好的游乐园 Europa Park 的一天结合起来。 这家位于德国的酒店开车只需 45 分钟。
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
Very unpleasant stay
来自 Akumar India
Stayed for two nights with family..first day the ac didnt work. The hotel staff turned deaf ears on this issue.Was very stuffy the whole. Requested for a meeting with the Manager on duty namely Claudie..she refused to meet after multiple requests. AC got finally fixed ..we just survived this stay. Such a waste of money. The wifi in the rooms are non existent so forget streaming or taking calls. IHG should ideally look into this kind of harsh treatment given to its club members. No more words for this pathetic property
客户化身
已发布 2025年5月7日
Hi Akumar,
Thank you for staying at our Holiday Inn Express Strasbourg Centre and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Holiday Inn Express & Suites Lantana is conveniently located off I-95 exit 60 and within minutes from Palm Beach International Airport (10 mi). We are close to the most luxurious South Florida beaches, fishing and dive boats. Vacationing families will love our Express Start Breakfast bar that includes our signature cinnamon rolls. We also offer complimentary high speed internet, 24 hour fitness center and business center. Be sure to visit area attractions like Rapids Water Park (15 mi), Lantana public beach (1.8 mi), Kravis Center of the Performing Arts (12 mi), Palm Beach Zoo (8 mi) & Lion Country Safari (26 mi) Our business traveler will find us located very conveniently to Quantum Corporate Park & JFK Medical Center.
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Birthday party
来自 ChuckR Pembroke Pine, Fl
The biggest problem was the front desk not being there or unresponsive. Also there was only one luggage cart at check in and there wasn’t any for check out. The was on guy working there that kept knocking on the door when there was a sign outside after we asked for a couple more hours to get ready, he even tried opening the door.
客户化身
已发布 2025年5月7日
Hi ChuckR,
Thank you for staying at our Holiday Inn Express Lantana and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards Platinum Elite members. I trust that all is well.
We are committed to providing excellent service to our guests. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will use this as a coaching point for our team and a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Either you stay for leisure or business our 3 star hotel is the place to enjoy your stay at Paris CDG Airport . We are pleased to welcome you anytime as we have a 24/7 front desk. Only few steps from the international terminals with the free CDG Val shuttle , as well as the high speed train station and the railway station to go to Paris center. We are also close to the Villepinte Exhibition Center and Le Bourget. Our private, secure and paying car park allows you to take advantage of the attractions such as Parc Asterix, Disneyland Paris or Chantilly Castle. Our quiet and confortable rooms offer you a wonderful sleep following by a lovely breakfast! Did you know? Breakfast is always complimentary with Holiday Inn Express brand. As a hotel night goes with a diner time, our restaurant is open every evening from 06:30 pm to 10:00 pm. A free Wi-Fi is available to be in touch with your friends and family! The Instant Bar has a selection of drinks and also a food corner which is available 24/7. We are looking forward to greeting you soon!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Not IHG quality
来自 winemama cleveland
We arrived at the hotel and our experience went downhill from there.
We asked the front desk clerk about the airport shuttle. They had advertised a free shuttle but it was actually 8 euro per person and runs on the hour. She said that we could walk to the airport connecting shuttle and said it was a 5 minute walk..it was more like 15 minutes on bumpy pavement.
We had dinner in the dining room. It was a flat price of 22-25 euros. The servers did not know how to accommodate allergies and the food was inferior...horrible!
Breakfast in the dining room was equally horrible.
There was no visible staff and no bussed tables and the food was depleted. The juice and coffee/tea machines were empty. We reported it to the front desk and they contacted staff to clean the dining room and restock food.
We went to our room to shower and go to sleep due to and early flight. The shower leaked and flooded the bathroom and then flowed onto the bedroom carpet. The drain was obviously plugged. We contacted the front desk and they said they'd send someone up in a few minutes, No one arrived. We contacted them again and got the same message. In the meantime, the flooding increased further into the bedroom area. After one hour, I went down to speak to the front desk manager who finally provided us with another room. At that point we were frustrated and exhausted and had to pack up our belongings and move to another room.
In summary, poor staffing, bad food, poor response time, inefficent management...would not recommend this hotel.
客户化身
已发布 2025年5月7日
Hi winemama,
I appreciate you being one of our valued IHG One Rewards Platinum Elite members. Thank you for choosing our Holiday Inn Express Paris CDG Airport and for sharing your feedback. I trust that all is well.
We always want to offer top-notch service and accommodations. I'm sorry to learn about your experience. I have informed our hotel team regarding your post. I am sure they'll use this as a coaching point to provide better service and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Stay Smart at the Holiday Inn Express® Snyder Hotel on Hwy 180 near Hwy 84, our location places you near an assortment of attractions and businesses. With our convenient location and contemporary amenities, business travelers can have a productive visit to Snyder, Texas. Our hotel's property is surrounded by the ever-developing wind farming industry and situated near a variety of corporate offices, including Kinder Morgan and Western Texas College. Our Business Center offers corporate amenities like fax, copy and print services so you can be prepared. Leisure travelers headed to Snyder, TX enjoy our hotel's proximity to all the best area attractions. Livestock shows and rodeo dances are found at the Scurry County Coliseum, and with the two golf courses nearby, travelers can practice their golf swing. Towle Memorial Park is just minutes away, allowing our patrons a chance to have a day of athletic fun. Whether business or pleasure brings you to Snyder, Texas, our hotel's services can satisfy your needs. You can work up a sweat in our well-equipped Fitness Center, swim a few laps in our outdoor pool and stay connected with free high-speed, wireless Internet access. Hotel patrons appreciate the genuine value, great services and affordable pricing that we offer. So, make the practical choice and Stay Smart at the Holiday Inn Express® hotel.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
bait and switch
来自 machuba Austin, TX
I called this hotel from the road and they said they would give me the member rate when I arrived. They refused to once i got there and charged me $39/night over the stated member rate. I call IHG's national number and they said the local manager was the only one that could help me and the manager would give me a call. A front desk clerk called and offered to give me and extra 500 reward points - at the stated rate this equates to $2.72. I asked her to have the manager call me. The manager never called and they didn't give me any points on the rental - great customer service IHG! It's so nice to be a loyal member.
客户化身
已发布 2025年5月7日
Hello machuba,

Thank you for staying at our Holiday Inn Express & Suites Snyder. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Experience the newly renovated, preferred hotel in Henderson, KY Welcome to our newly remodeled 100% smoke free property. Holiday Inn Express Henderson, KY sets itself apart from other hotels in Henderson with its modern, sleek style. Located just off of US 41 North, this places you near major businesses like Tyson, International Paper, Dana, Brenntag, Gibbs Diecast and Azteca Milling. We are minutes away from the areas major schools, local popular attractions and entertainment venues. Our business travelers are only 20 minutes away from the Evansville Regional Airport. Guests will enjoy the picturesque John James Audubon State Park located next to the property. Only minutes from historic downtown Henderson, home of the annual WC Handy Blues and BBQ Festival. Just a short drive from the hotel are a variety of exciting attractions like Ellis Park Horse Race Track, Tropicana Casino, Mesker Park Zoo and Botanic Gardens, and the Children’s Museum of Evansville. During your stay with us our hotel provides you with fantastic amenities, such as an indoor heated pool, on site fitness center with brand new state of the art Precor elliptical, treadmill and bike each with its own television, and our complimentary hot Express Start breakfast.
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Don’t Waste Your Money Here!
来自 Sam T
Poorly managed and over priced! The room was clean up front but not cleaned during our stay, no clean towels, no extra toilet paper, beds uncomfortable and waffle maker was broken! The front desk could only apologize so many times!
客户化身
已发布 2025年5月7日
Hello Sam T,

Thank you for staying at our Holiday Inn Express Henderson North Evansville South. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Welcome! Holiday Inn Express & Suites Montgomery Eastchase features spacious accommodations designed for both business and leisure travelers. Conveniently located off I85 at Exits 9 and 11, our hotel provides easy access to everything that the capital city of Alabama has to offer. Also called the Capital of Dreams, Montgomery is steeped in rich history where you will never run out of things to do. We are home to museums, civil rights memorials, a vibrant riverfront, and the Montgomery Biscuits baseball team which plays home games at Riverwalk Stadium. We are also conveniently located for business travelers visiting downtown, Maxwell Gunter Air Force Base, Hyundai, Baptist Health Systems, AUM, Alabama State University, and so much more. A convenient location is only a part of our draw. The sparkling, outdoor saltwater pool or the Fitness Center can energize you. Start each day with fresh coffee, a free hot and delicious breakfast buffet, or if in a hurry enjoy our Grab and Go Breakfast. We continue to help you save by providing complimentary Internet access throughout the hotel, parking, and Business Center. We also offer flexible meeting space for up to 100 people. The best of Montgomery is waiting for you!
 
总体
1 分 - 总分为 5
1 分 - 总分为 5
Poorly ran
来自 Don6 Montgomery
Didn’t provide towels when needed and none were in the room. Checking took 20 minutes. Zero water pressure to even take a shower.
客户化身
已发布 2025年5月7日
Hi Don6,
Thank you for staying at our Holiday Inn Express Montgomery East Eastchase and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Ideally located near Harry Reid International Airport (LAS) and UFC Performance Institute our Newly Renovated Holiday Inn Express Hotel & Suites, in the SW area of Las Vegas, provides access to local businesses, as well as the famous Las Vegas Strip. Travelers can explore all the exciting attractions Las Vegas has to offer, including The High Roller at The Linq, Red Rock National Park, Mt Charleston, Lake Mead, China Town, and many dining options. Shop till you drop at one of the many malls including Town Square, Fashion Show Mall, Downtown Summerlin, Forum Shops, or LV Premium Outlets just to name a few! Looking for some water fun? Rent a jet-ski or boat and head out to Lake Mead! Our hotel is also conveniently located near IGT, Dignity Health Care, Allegiant Stadium, Rhodes Ranch Golf Club, Boyd Gaming, Pepsi Las Vegas, Harrah's Entertainment, Hakkasan Group, Spring Valley Hospital, St. Rose Hospital, and Southern Hills Hospital. Attending a convention? The Las Vegas Convention Center, Sands Expo, Mandalay Convention Center, and World Market Center are within minutes of the hotel. You can enjoy a swim in the outdoor pool or a workout in the Fitness Center. Start each morning with our complimentary Express Start Hot Breakfast Buffet. Free Wi-Fi access throughout the hotel keeps you connected during your stay. Want to book your event with us? Visit our Groups & Events tab at the top to provide you with the details you need to make your next event a success!
 
总体
2 分 - 总分为 5
2 分 - 总分为 5
Smelled smoke
来自 Lydia Spokane
Breakfast was excellent, but room a especially bathroom smelled like smoke.
客户化身
已发布 2025年5月7日
Hello Lydia,

Thank you for staying at our Holiday Inn Express & Suites Las Vegas South West – Spring Valley. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
入住美国 费城市中心智选假日酒店 ,享受费城市区便捷、干净和舒适的环境。 我们这家100%无烟酒店坐落于费城市中心, 从这里步行即可前往各式餐厅和特色精品店。从酒店步行数分钟即可抵达宾夕法尼亚州会展中心,该中心附近是瑞丁车站市场,您可在此参观并享用一顿简便午餐! 步行数步即可来到费城的历史遗迹景点,包括 自由钟、独立厅、国家宪法中心和缝制了美国第一面国旗的罗斯女士故居。 无论宾客要前往医院还是企业,我们酒店得天独厚的优越位置,都将方便您及时赴约。 宾夕法尼亚大学、天普大学、托马斯杰斐逊大学医院、康卡斯特电讯公司和富国银行 等不胜枚举的知名企业都毗邻我们酒店。 入住我们酒店期间,何不前去欣赏一场职业的体育赛事呢?从酒店乘地铁短途即可抵达 林肯金融体育场、富国银行中心和国民银行公园球场。试试我们的棒球包价吧! 套餐包括2张双程公共地铁往返票,将您直接送抵球场! 智选清晨早餐吧和健身中心都还只是酒店宾客免费尊享设施中的一小部分。在游遍费城之后,您更可前往我们的室外泳池放松一下,或是使用免费无线互联网探寻更多新景点。
 
总体
3 分 - 总分为 5
3 分 - 总分为 5
The front desk staff is awesome. The housekeeping and maintenance people could use some mentoring.
来自 dragonfly727 Maryland
As a platinum member, I expected a little more. And I didn't expect to have to complain so much about things that I shouldn't have to think about.
HOUSEKEEPING;
One towel, no bathmat, 1/2 roll of toilet paper. All the lamps in the room were unplugged. Not sure how clean the floors were. Almost every towel I got (after my first night) had long hairs stuck in them, which was gross. It was like the housekeeper got involved in Candy Crush and forgot to finish cleaning.
MAINTENANCE:
Cable was spotty and didn't work half the time. The air conditioning crapped out on me. The refrigerator froze everything I put into it. One of the vanity lightbulbs was burned out.
I would definitely consider staying in another IHG property next time. This one did not meet my expectations.
客户化身
已发布 2025年5月7日
Hello dragonfly727,

Thank you for staying at our Holiday Inn Express Philadelphia-Midtown. We appreciate your loyalty as an IHG® One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
 0 点
0/ 0的投票认为这条意见有用。
 
Corporate 的问题
 
Corporate 尚未提交任何问题。
 
Corporate 的答复
 
Corporate 尚未提交任何答复。
 
Corporate 的故事
 
Corporate 尚未提交任何故事。
 
Corporate 的故事意见
 
Corporate 尚未提交任何故事的意见。