I stayed at the Crowne Plaza Qiantang which was as good as always. They took into account the guests' previous suggestions or needs, such as adding a humidifier in the room in advance, which was very considerate.
The service staff was excellent throughout the whole stay, from the concierge, front desk, restaurant, lounge, and room service. Especially the intern Jim at the front desk and Doris at the executive lounge, whose professional and friendly service was impressive.
Crowne Plaza Qiantang will be my first choice for my next stay in Hangzhou.